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In addition the Assistant Manager will represent Savings operations in larger forums discussing and leading operations changes, remediation action and  strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

  • Complete ownership and responsibility for a sub team within the Savings operations department.
  • Manage the KPI’s related to SLA, Quality, complaints and productivity for the team under management.
  • Ensure that the team under responsibility provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
  • Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
  • Develop a keen sense of risk for the processes in area of responsibility and ensure mitigating controls are in place. Ensure risks are validated at regular intervals and process gaps are remediated.
  • Ensure timely identification and escalation of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
  • Ensure all process manuals are up to date and current.
  • Own the risk register and Risk Assessment Matrix (RAM) for savings operations ensuring timely updates as and when required. Monitor the monthly RAM progress and keep tabs on quality issues.
  • Own processes related to SCV data cleanse and coordination, ASM/MSM –checks and go/no go decisions product set up/updates, rate changes in addition to the team under your ownership.
  • Conduct deep dives and establish root cause analysis of quality errors and complaints trends within the team under remit. Put corrective actions in place to ensure no re-occurrence of issues.
  • Work towards delivering process enhancements and creating efficiencies within the team. Constantly look for ideas to improve the overall customer journey.
  • Engage with internal/external auditors, compliance, and legal, savings proposition as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
  • Develop yourself as an SME within Savings representing the function in core working and steering groups
  • Provide inputs and updates to senior management for presentations and key updates.
  • Serve as the backup for the manager/department head savings as and when required.
  • Line manage and coach direct reports (8-10 people including at least one assistant team lead) including all aspects of performance management, career development, conduct, employee administration and recruitment.
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

  • 8-10 Years of experience working within a Financial Services organisation is essential.
  • Good experience of working within operations functions in financial services.
  • 3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
  • Ability to run an operations team including risk and control identification, coordinating with stakeholders, quality analysis and driving process improvements.
  • Excellent communication skills.

Knowledge Requirements

  • Knowledge of products in banking operations and the associated servicing processes is essential.
  • Working knowledge of the regulatory policies and procedures impacting operations is essential.
  • Knowledge of Microsoft Word, Power Point & Excel is essential.

Qualification/Certifications

  • Graduation from a recognized university.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

Responsible for the delivery of all department quality performance, utilising your extensive subject matter expert skills to drive upwards quality and productivity scores, whilst also owning the delivery of all level 1 quality assurance checks for the department. Providing clear direction to the team, inspiring identifying training needs and working with People Development to coach staff to meet and exceed targets.

Core Responsibilities

  • Daily Work planning and allocation of work to the Team Members
  • Proactively contribute to monthly reporting providing commentary on outputs and emerging trends.
  • Create quality awareness within the team
  • Liaise with onsite team on operations related issues
  • Support Line Manager/Supervisor when required as a subject matter expert
  • Complete control on the mail box(es) (Email management)
  • Identify the training requirements of the Team, conduct training to the team including the new recruits and provide feedback to the HR
  • Establish one-on-one meetings with the team members for improved performance to goals.
  • Identify any potential fraudulent activity or breaches to contract and escalate any concerns to the appropriate person immediately
  • Ensure all work is carried out in line with compliance requirements both internal and external regulation, including GDPR, MCOB and pre-action protocol.
  • Drives the development of new and innovative solutions to problems by reviewing ways of working and suggesting improvements or streamlining for complex tasks.
  • Ensure that you keep your professional knowledge up to date in order to comply with the Knowledge and Competence requirements of the process.

Experience Requirements

  • Should have overall 3 years’ experience.
  • Should have completed 1 year in current role.
  • Should have experience working in Non – Voice processes.

Knowledge Requirements

  • Detailed process knowledge across Underwriting and completions processes are desirable
  • Excellent written and oral communication skills are essential.
  • Team handling skills are essential.

Qualification/Certifications

  • Graduate degree is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Work planning and Daily work management across teams
  • Daily work allocation & Notification to the Team Members
  • Complete control on the processes to ensure escalated cases and calls are managed
  • Handle operations queries raised by the team members
  • Liaise with onsite team on operations related issues
  • Perform periodical Reviews of team members
  • Create quality awareness within the team
  • Ensure periodic quality & error report in place
  • Ensure proper and effective communication
  • Complete control on the mail box(es) (Email management)
  • Analyse quality trends and recommend the corrective and preventive actions to improve the service quality
  • Identify the training requirements of the Team, conduct training to the team including the new recruits and provide feedback to the HR
  • Establish one-on-one meetings with the team members for improved performance to goals.
  • Excel knowledge on Process Consulting
  • Ensure mapping for all the processes in Underwriting
  • Assist managers in capacity planning and resource utilisation
  • Ensure compliance to ISO 27001 standards
  • Perform other duties as assigned by the Manager or the management from time to time.

Experience Requirements

  • At least 48 - 60 Months experience is essential
  • Excellent team handling and people management skills are essential.
  • Excellent written and oral communication skills are essential.
  • Minimum 48+ months of relevant work experience – worked in similar capacity for about 24 months performing all or most of the tasks mentioned in the job specs above are essential.
  • A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

  • Knowledge of UK Banking process is desirable.
  • Knowledge of originations processes.
  • Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Qualification/Certifications

  • Graduate degree is essential.
  • Post Graduate degree is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

  • Vendor Governance Senior Officer  – Vendor Controls is primarily responsible for executing the Group’s vendor management and outsourcing requirements in compliance with Group policies and business strategy
  • Ensure timely processing of risk assessments, risk acceptances, and ongoing monitoring of program compliance inline with the Group approved Vendor Management & Outsourcing policy and associated procedures
  • Assist the business in on boarding, ongoing monitoring and exiting/ terminating relationships with vendors
  • Plan, deliver and report risk assessment activity over supplier arrangements with the intent to identify measure, mitigate and report key risks
  • Delivering continuing change into the business as policy and procedures evolve

Core Responsibilities

  • All forms processed and completed as per the Due Diligence Matrix of the Group Vendor Management & Outsourcing Policy (VM&O policy) with 100% accuracy and in-time to plan
  • Support in developing & implementing Vendor Control Quality Assurance Framework
  • Support in developing & implementing Risk Management Framework to all Executive Owners and Relationship Owners (RO)
  • Support business on day to day enquires/ requests related to vendor management lifecycle (on boarding/ ongoing, exit or termination) related activities
  • Support the review of BCP/ DR and Contingency plan along with remediation action for the Group’s vendors by working with ROs, relevant stakeholders
  • Support team in conducting onsite Vendor reviews as per the VM&O policy and procedures
  • Support team in drafting and reviewing the Vendor Controls Team’s procedures inline with VM&O policy
  • Administratively manage monthly Vendor Management Committee and other key governance meetings (schedule meetings, build pack, draft minutes and issue) by working with Line Manager (LM) and Functional Manager (FM)
  • Own and manage end to end monthly vendor performance reporting via RO inputs, operational risk reporting systems and report it Vendor Management Committee (VMC) and Risk Management Committee (RMC) on a monthly basis
  • Report and publish Vendor Management KRI reporting at VMC and other key governance forums on a monthly basis
  • Maintain Vendor Management Group shared folder structure in accordance with Group record management policy
  • Assist and support the team in updating the Group’s vendor database with appropriate oversight/ approval with evidences on a monthly basis
  • Support LM and FM in all Audit open actions to be close as per the agreed timeline in 100% of the cases, without extensions
  • Active involvement in process improvement/ change projects across Vendor Management
  • Support ROs in presenting Outsourcer Assurance Document at VMC on a monthly basis
  • Support vendor management ad hoc projects/ tasks (not part of BAU and Change initiatives) within the agreed timeline with LM and FM
  • Production of high quality, value add, management reports to support senior management decision making
  • Review and provide inputs on changes to VM&O policy and procedures as part of regular review cycle; identify and implement process improvements by partnering with various stakeholders
  • Support InfoSec Team in the review of IT Security questionnaire for vendors by liaising with Relationship owners (RO), Information Security team and vendor in line with VM&O policy and Information Security policy
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Accountability to ensuring best in class core vendor supplier risk analysis of applicable portfolio ensuring consistency with industry leading practices and conform to all the internal vendor procedure / policies and all related regulatory expectations..
  • Ensuring the tactical execution of the guidelines is reflected on all core deliverables of the team.
  • Manage communication and collaboration with business heads, legal, Audit and regulators on risk topics.
  • Active engagement key front line governance routine inclusive of strategic planning session, governance committees and business review.
  • As nominated as risk champion for your function, work alongside the Risk function in development and maintaining the risk management agenda, acting both the necessary levels of transparency for potential risk and promoting a positive culture of awareness and accountability through your  function 
  • High awareness and adherence to the control environment including Quality Assurance and Quality Control.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

  • Overall experience of 6 – 8 years in customer contact centre, preferably in Banking and Financial Services
  • At least 2-3 years of work experience in vendor management/ third party risk roles, preferably in Banking and Financial Services
  • Experience in a relationship and stakeholder management
  • Experience of using any supplier management system 

Knowledge Requirements

  • Experience with vendor lifecycle and/or supplier management process, including knowledge of Third Party and outsourcing regulations, is a definitive advantage
  • Excellent team management evidenced by a track record of success in supporting engagements or other problem-solving initiatives requiring coordination of cross-functional team members with varied backgrounds and skills
  • Good understanding of information security management, Data Privacy, IT service continuity, IT disaster recovery, business continuity management, and third party control assurance
  • Demonstrate sound understanding of risk and risk management processes and quality assurance
  • Knowledge of current applicable regulatory requirements relevant to regulated financial institutions (FCA, PRA, ICO)
  • Proficient on MS Office suite (PowerPoint, Excel, Outlook)
  • Strong interpersonal and communication skills (both written and verbal) and ability to work collaboratively, as one team
  • Ability to think laterally and develop new and innovative solutions to problems
  • Ability to effectively manage competing priorities
  • Ability to identify and implement process improvement opportunities

Qualifications/Certifications

  • GSCE/GCE qualifications in both maths and English are essential (Mandatory bullet point – Do not remove)
  • Bachelor’s degree (graduate degree) is essential
  • Suitable qualification in risk management or quality assurance
  • Certification or sound knowledge and understanding of continuous improvement methodologies (Ex: Lean, Six Sigma, FMEA)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The role involves performance management and development of direct reports with overall responsibility of c15FTE, ensuring teams are managing accounts and customer quires/requests within agreed policy, procedures, mandates and service levels. 

This role will also be responsible to support ongoing projects/ transformation initiatives/ changes to enhance the technology, systems and processes currently in use within the Collections vertical.

The role requires working collaboratively with key stake holders across group collections & servicing operations to execute, and lead teams through organizational change efforts of varying size and complexity.

Core Responsibilities

  • Ensure that the OSBI Collections & Recoveries teams provide a consistently high quality of customer based outcomes to both external and internal customers.
  • Ensure that all processes and procedures across the function are dealt with promptly, efficiently and in accordance with agreed service standards and expectations.
  • Responsibility to ensure that work volumes are reported accurately and efficiently, ensuring they are being processed within agreed SLA’s and correctly resourced.
  • Conduct root cause analysis, adopting an approach to continually look for best in class processing standards, procedures and on-going improvement.
  • Ensuring the teams procedures are documented, up to date and approved
  • Working with the quality assurance team to ensure a robust quality framework is in place and procedures are aligned to business & regulatory policies
  • Management and development of all staff in line with agreed training and competencies standards, including all aspects of performance management, coaching, conduct, sickness management, appraisals, employee administration etc.
  • Contribute to the delivery of agreed business objectives ensuring aligned prioritisation of work focus and team objectives.
  • Ensure teams are working within agreed budget plans
  • Ensure teams reports, correct and close all risk event or process gaps in a timely manner.
  • Conduct end-to-end reviews of process activity to ensure processes performed by the teams are effective, compliant and in line with regulatory and business policies.
  • Identify areas of opportunity and process improvements. Documenting business cases and proposals with cost and process benefits for Management approval.
  • Ensure timely reporting and identification of issues and take lead on issue management, ensuring root cause analysis is established; corrective actions are identified and tracked through to closure.
  • Take responsibility for ensuring agreed standards of outcomes are achieved, specifically looking at areas of improvement around customer contact points and complaints received for their area of responsibility.
  • Assist with delivery of key business projects and change in line with approved framework, work schedule and operating standards.
  • Ensure efficiency tools are in place to monitor resourcing requirements ensuring adequate staffing cover and staff capabilities/competencies are regularly reviewed and were required mitigation plans delivered. Regular reviews of Capacity plan and volumes forecast are completed and when additional resources are required, presenting business case and obtaining relevant approvals in a timely manner.
  • Attend key management working groups and meetings, and where required chair meetings or provide departmental updates, ensuring assigned actions are completed in a timely manner.
  • Engage with internal and external auditors and support the audit activities
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Regular and accurate production of key management information and reporting for area of responsibility.
  • Deputise and support Group Head of Collections / Head of Lending when required
  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Maintain Group’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • As nominated Risk Champion for your function, work alongside the Risk/ control functions in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function 

Experience Requirements

  • 10+ years of experience working within a Financial Services organisation is essential.
  • 3+ years of previous experience working as a Manager within an Operational function
  • 7+ years of previous experience in line management and supervisory roles, including direct involvement in managing performance and staff development is essential.

Knowledge Requirements

  • Robust knowledge of mortgage products and the associated servicing processes is essential.
  • Working knowledge of the GDPR, Anti-Money Laundering, MCOBS and MMR is essential.
  • Intermediate knowledge of Microsoft Word, Power Point & Excel is essential

Qualification

  • Graduate/Post Graduate degree in any discipline is essential
  • Post Graduate degree is essential  

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The role also includes conducting Training programs and classes for both new and existing staff in the Bank’s Operations Unit to ensure they have relevant knowledge. Training will need to be aligned with the UK Operations unit so will require a close working relationship with the onshore teams as well as other relevant UK department. This is currently a position providing an excellent opportunity to develop skills related to training & exposure to projects, migrations/ change – in the process gaining a good understanding of the Banks Lending business. Some travel to offices in the UK and Bangalore/Hyderabad might be required.

Core Responsibilities

  • Effectively manage training E2E New Hire Training delivery assigned by the Training Manager and Lead
  • Suggest recommend changes to the New Hire Training schedule/ report mechanism from a time and cost perspective
  • To highlight any Risks and Issues related to batch with the Training Lead
  • Review and Close of all issues post delivery of New Hire Training
  • Work on Projects , Migrations & Change related training deliverables and training requests
  • Understand content documentation, review and respond
  • Document high quality training material in line with Industry Standards (PPT’s, User Guide, and Handbook)
  • Effectively manage communication (with Lead and Stakeholders) both verbal and written prior, during and post training delivery
  • To accurately identify and assess organizational, departmental, and training program needs in relation to new hire training and refreshers
  • To conduct and organize training programs – process, product & compliance/regulatory trainings
  • To design & deliver training programs – process, product & compliance/regulatory trainings
  • Support with ongoing Project, Change and Migration related training delivery as per requirement (Design/Delivery)
  • Support and deliver on L&D and Behavioural Trainings according to availability
  • To effectively work with the new hire training vertical and content vertical to produce high quality training material
  • Conducting post training assessment to ascertain the ROI on training
  • Align refresher trainings to improve the performance levels of the staff to meet the organization goals post delivery
  • Assure the application of effective training principles/methods/philosophies
  • Think critically & actively patriciate in team decision making  and problem solving
  • Assure actions are consistent with business goals and objectives
  • Develop and sustain effective relationships with team & stakeholders
  • Publish Weekly Update for self – End of each week
  • Use effective interpersonal & interdepartmental communication techniques
  • Conducting Training Needs Analysis and develop and implementing training based on gaps assessments
  • Use a variety of training methodologies, techniques and learning tools to maximize the effectiveness of training programs
  • Working with the onshore training manager to agree and oversee the delivery and content of training
  •  Attend  meetings and provide updates and input with colleagues at various levels both within the business and with external teams
  • Proactively investigate, report on and amend training material to reflect live issues and resolution
  • Proactively working with Quality, Project and Change Management teams to identify areas where refresher training is   required on projects
  • Develop evaluation systems and assessments that demonstrate the effectiveness of the training
  • Develop evaluation systems that robustly demonstrate the contribution of training and development
  • Maintain awareness of the Bank’s policies and procedures to ensure training is get up to date and suitable refresher training is delivered as appropriate
  • Production of relevant Management Information and reports to demonstrate the effectiveness of training and to identify areas of development at individual, team and Department level
  • Maintain the company’s compliance standards and own compliance training

Qualification

  • Graduate in any discipline is a must
  • Certified L&D professional and Train the Trainer certification will be preferred
  • Certification in content writing and design will be preferred

Experience Details

  • At least 60 Months of overall experience in International Customer Service and 1 to 2 years of experience in process training
  • At least 1 years of building content for process and systems training classes
  • At least 1 years of experience within Mortgage related vertical

Knowledge Requirements

  • Knowledge of Lending preferably specific to products is preferable
  • Knowledge of Lending terminology
  • Strong analytical and numeracy skills.
  • Exposure to database management.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

In addition the manager will represent Savings on any projects and strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

  • Own savings operations processes across the customer lifecycle ensuring that key processing indicators and service levels are met.
  • Ensure that OSBI savings operations provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
  • Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
  • Develop a keen sense of risk within the savings business and ensure mitigating controls are in place. Own the quality management and risk management framework for Savings covering the Risk & Control Self-Assessment (RCSA) Process, Risk Assessment Matrix (RAM) and the Risk Register  for Savings
  • Ensure timely identification and reporting of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
  • Serve as the custodian of all savings operations procedure manuals. Track and ensure timely review and update of process manuals so they are always audit ready.
  • Work with stakeholders from across the business to identify changes to regulation and policy that result in a need to update process and procedure. Coordinate with operations teams to implement process changes.
  • Conduct deep dives and establish root cause analysis of quality errors and complaints trends within Savings. Put corrective actions in place to ensure no re-occurrence of issues.
  • Develop a good understanding of savings operations and work towards delivering key objectives across different processes and systems leading to efficiency improvement, risk mitigation and improvement in the customer journey.
  • Develop an understanding of operational pain points and come up with tactical and strategic solutions to improve processes.
  • Engage with internal/external auditors, compliance as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
  • Be seen as a key SME within Savings representing the function in core working and steering groups
  • Own prioritisation delivery of projects related to savings
  • Represent savings on any projects and change related activities serving as the sign off authority on project documents where required.
  • Attend key management working groups and forums and provide concise updates and inputs related to savings operations.
  • Line manage and coach direct reports including all aspects of performance management, career development, conduct, employee administration and recruitment.
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Graduation from a recognized university.

Experience Details

  • 10-12 Years of experience working within a Financial Services organisation is essential.
  • Good experience of working within operations functions in financial services.
  • 3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
  • Experience managing and delivering change, system integration and efficiency projects in a banking operations environment.

Knowledge Requirements

  • Knowledge of products in banking operations and the associated servicing processes is essential.
  • Working knowledge of the regulatory policies and procedures impacting operations is essential.
  • Knowledge of Microsoft Word, Power Point & Excel is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The roles requires managing the Citrix gold image, morning health checks, troubleshooting end user issues, project tasks and SIP’s. The engineer has to coordinate with the application support engineer in testing applications on maintenance image for smooth live deployment. He will also be responsible for integrating  virtualized and packaged application in Citrix gold image.

The role is more of end user facing and have to work closely with end users on issue resolution and manage tickets queue.

Core Responsibilities

  • Administer and manage Citrix farm ver 7.15, PVS gold image, WEM and Sharefile.
  • Handle all Citrix infrastructure related technical issues, incident and fulfil service requests.
  • Maintain tickets SLA and ensure ITIL compliance for all incidents and requests.
  • Perform capacity analysis, incident reviews and implement service improvement plans.
  • Troubleshoot and support business application deployments.
  • Work on knowledge acquisition and prepare related knowledge documents.
  • Automate tasks through Power shell and other scripting tools.
  • Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions
  • Work on problem resolution, identifying the root causes, and taking preventive maintenance.
  • Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.
  • Execute change management processes in accordance with company standards.
  • Provide out-of-hours support as and when required.
  • Coordinate with 3rd party vendors and facilitate fix/patch deployments.

Experience Requirements

  • 5+ years previous experience in a complex corporate IT infrastructure role is essential.
  • 4+ Years of previous experience in supporting on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
  • 4+ Years of experience in Windows platform and Profile management solutions.
  • Working knowledge on Microsoft Active Directory and associated services.
  • Working knowledge of VMWare enterprise administration.
  • Working knowledge of ITIL framework, v4 preferable 

Knowledge Requirements

  • Troubleshooting experience on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
  • Excellent knowledge on Citrix Migration and application deployment in Citrix environment.
  • Excellent knowledge and troubleshooting applications on Windows Server 2012 and 2016 platforms
  • Working knowledge on Microsoft Active Directory and associated services.
  • Working knowledge of VMWare enterprise administration
  • Working knowledge of ITIL framework, v4 preferable

Qualifications/Certifications

  • Industry recognised certification within Citrix i.e. CCA-V or equivalent
  • Industry recognised certification within Microsoft i.e. MD-100, MD-101 or equivalent
  • MSCA 2012 or 2016
  • ITIL Foundation or equivalent

Please email osbitalentacquisitionteam@osb.co.uk to apply.

To provide the necessary leadership, analysis and design tasks related to the development of an enterprise's solutions architecture.  Creating deliverables that help develop a direction for managing the organization's portfolio of "to be" and "as is" solutions — including systems (meaning not just applications, but also processes and information), shared infrastructure services, and shared application services and components to better match targeted business outcome objectives.

To leverage and use technology solutions to enable the organization's future-state business capabilities that, in turn, drive the organization's targeted outcomes. They facilitate and orchestrate the delivery of targeted business outcomes.

Core Responsibilities

  • Responsible for enhancing and accelerating projects while ensuring the logical and physical architecture for a project aligns with the standards and reference architectures defined by the technical domain and enterprise architects; to deliver the architectural design of technology solutions, the solution architect must utilize knowledge of defined reference architectures, technology trends, and implementation experience in order to translate a business need into a solution blueprint that represents an end-to-end technical solution.
  • Understand business drivers and business capabilities (future and current state), and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.
  • Design and lead the implementation of solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities and business requirements.
  • Manage and develop the architecture for a broader scope of projects, working closely with application architects that manage and design architecture for a single project or initiative.
  • Provide consulting support to application architects within projects to ensure the project is aligned with the overall enterprise architecture.
  • Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
  • Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
  • Understand, advocate and augment the principles of information technology strategies.
  • Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation).
  • Analyze the technology industry, competitors and market trends, and determine their potential impact on the enterprise.
  • Define the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision.
  • Design and direct the governance activities associated with ensuring solutions architecture assurance and compliance.
  • Develop a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture).
  • Facilitate the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
  • Consult with application and infrastructure development projects to fit systems or infrastructure to architecture, and identify when it is necessary to modify projects to accommodate the solutions architecture.
  • Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.
  • Document all solution architecture design and analysis work.
  • Work closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised.
  • As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

  • Minimum of 5 years of proven experience in at least two IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required
  • Minimum of 5 years of proven experience developing/documenting Architecture Roadmaps, Standards & Patterns, Business problems including Scope, Functional and Non-functional Requirements Solution Design as well as Detailed architecture Blueprints is required
  • Minimum of 3 years of proven experience in contributing to Architecture Governance forum with the ability to document and track actions is required
  • Minimum of 3 years of proven experience in 5 year Total Costs of Ownership analysis
  • Minimum of 3 years of proven experience in Leadership, project management, and relationship management skills required
  • Minimum of 3 years of proven experience in Excellent business and technical problem solving skills required
  • Minimum of 3 years of proven experience in Ability to “think big” and demonstrate strong analytical skills required
  • Minimum of 3 years of proven experience in Cross-functional integration and negotiation skills required
  • Minimum of 3 years of proven experience in Ability to bridge communications on complex needs and requirements between technical and business-oriented audiences required
  • Minimum of 3 years of proven experience in Knowledge of multiple development methodologies required
  • Minimum of 3 years of proven experience in Technology implementation experience required

Knowledge Requirements

  • Specialist knowledge in at least two IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required.
  • Detailed knowledge of of strategic and new and emerging technology trends and the practical application of existing, new and emerging technologies to new and evolving business and operating models– essential.
  • Detailed knowledge of the Understanding of agile methods and processes, and capability of supporting agile project teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt is essential
  • Strong background in application and solution development required
  • Architecture and design experience required
  • Sound business and technology knowledge and commercial awareness required

Qualifications/Certifications

  • Bachelor’s or Master’s degree in Computer Science or related field
  • 7–12 years or more of IT experience required
  • TOGAF training or certification required.
  • Professional IT accreditation or qualification is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

Support our stakeholders on the changes raised by them by strong and efficient co-ordination and communication.

Core Responsibilities

  • Operating within the agreed Small Change Framework
  • Ensure Scope, Time, Cost ,Quality, Resources and stakeholders for the change are identified and defined following the kick off meeting and conduct business impact assessment
  • Ensure all change documentation is accurately reflected and kept up to date at all times. All change documentation and outputs to the agreed business policy and procedures
  • Ensure the growing and extended activities will be undertaken by the candidate on all small change, assessed and coordinated through Change team.
  • Service desk ticket coordination on IT changes and business impact assessment. Mapping and tracking of progress through to live from incident reporting, prioritisation to implementation.
  • Work with business to agree how they identify suitable RPA candidates and raise proposal to RPA forum; Provide effective oversight and governance; Record success of RPA benefits
  • Coordination of 3rd party JIRA delivery from development release through to live. Map, track and report progress
  • Coordinates effectively across business and ensure deliverables are completed in timely and accurate manner
  • Effective interaction with development, architecture, testing and release management team to be maintained and evidenced
  • Ensures audit evidences for internal and external audits are accurately maintained
  • Conduct accurate and timely status report for overall small changes and take complete ownership of the activity
  • Effectively work with the governing body, Program level and other committee to get required approvals and steer for change
  • Ensure lesson learned are carried out for all delivered changes and learnings incorporated in future changes
  • Deputise for Team Lead, Line Manager as required and complete ad-hoc duties as outlined by TL / LM
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Ensure you come up with key innovation, explore opportunities to explore and expand your knowledge
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

  • 2 - 4 years previous experience as Business Analyst or in change management
  • 2 years exposure in project and change management preferable
  • 2 years exposure in banking, financial domain preferable

Knowledge Requirements

  • Must have basic understanding of System Development Life Cycle
  • Understanding of Mortgage and Savings functions would add additional value
  • Candidate must have exposure in documenting a business case, BRD, FSD etc.
  • Good hands on experience on MS Word, excel, PowerPoint and MS Project

Qualifications/Certifications

  • Graduate or any equivalent degree and above area eligible with good oral, written and interpersonal communication skills
  • CCBA / CPBAP certification is desirable but not essential
  • Ability to manage multiple tasks simultaneously

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities

  • Configuration of SCOM 2019 and any future versions.
  • Managing SCOM Environment end-to-end.
  • SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc..
  • Responsible for supervision of activities carried out by the Event administrators.
  • Shared responsibility of patch management and application deployment from SCCM.
  • Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
  • Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported.
  • Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary.
  • Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
  • Analyse; commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.
  • Analyse, assess and produce Weekly / Monthly MI (Management Information) on Capacity & Availability of all monitoring systems.
  • Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
  • Implement all hardware and software upgrades, both from a technical & user perspective.
  • Ensure that service management procedures are adhered to by self.
  • Ensure that all security management procedures are adhered to by self.
  • Work with the organisation in executing continual service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
  • Engage in routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes in order to maximise their effectiveness in conjunction with the other infrastructure teams.
  • Create and maintain all documentation within your area of infrastructure as required.
  • Where required support new projects and initiatives where appropriate.
  • Collaborate in delivery with Third Parties; ensure consistent standards are met at all times.
  • Maintain the company’s compliance standards and own compliance training.
  • Handle Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.

Qualification

  • A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential
  • At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential
  • ITIL V4 foundation

Experience Requirements

  • Overall experience of 9 - 12 years in IT infrastructure domain
  • 3 - 5 years previous experience in a complex corporate IT infrastructure role is essential
  • 2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)
  • 2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure
  • 2 years previous experience working within a financial services organisation is essential
  • 1 year relationship management experience with 3rd party providers

Knowledge Requirements

  • Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2019
  • Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools
  • Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential
  • Excellent knowledge on IT Infrastructure Monitoring systems & technology
  • Basic knowledge of Microsoft System Centre Orchestrator
  • Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment
  • Basic knowledge of ServiceNow Administration
  • Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required
  • Excellent knowledge on ITIL framework
  • Strong Communication Skill (Oral & Written)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

They will work with Project Team to co-ordinate closure of complex tickets or raise any development requirements for the supported application that require the third party software supplier’s input. They need to ensure training junior in the team about new process and guide in resolving tickets (as required). Also, ensure to problem tickets to closure.

Responsibilities

  • Have very good knowledge in AS400 systems and software required to carry out the role.
  • Must have a good knowledge of RPG, RPGIV, Control Language (CLP) and SQL.
  • Have the ability to handle new and unfamiliar situations effectively, adopting and promoting change readily.
  • Have confidence in own decision making within company guidelines knowing when to seek advice from line manager.
  • Have a logical and analytical mind with the ability to understand business systems from practical and programmers point of view.
  • Have problem solving skills with the ability to actively review and improve procedures.
  • Numerate and literate with the ability to calculate figures and amounts such as discounts, interest and percentages and to write accurate correspondence.
  • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s.
  • Raise any Operations JIRA’s for any tickets that require the third party software suppliers input.
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed.
  • Ensure all Treating Customer Fairly requirements are met.
  • Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers.
  • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams.
  • Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
  • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable.
  • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven.
  • Flexible to work in any shifts as per business requirements. (Probably no US Shifts).

Qualification

  • B.E. Or B. Tech. (Computer Science/ IT/ Similar Discipline)\ B.C.A.\ B. Sc. (Computer Science/ IT)

Experience Requirements

  • 3-5 Years’ experience of AS400 iSeries analysis, Support is essential.
  • Experience in handing critical incidents, RCA etc.
  • Good knowledge on RPG / RPG LE, Free Format, CL/CLLE, DB2.
  • Knowledge of RPG_XML suite, Web services integration will be preferable.

Knowledge Requirements

  • Knowledge in Banking and Savings/Mortgage Domain is desirable.
  • Experience of web services integration with AS400 is highly desirable.
  • ITIL v3 foundation certification.
  • Should have excellent communication skills.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The responsibilities in this team will include hands on bug fixing, service transition, supporting the team technically, code reviews and mentoring talented resources. You will become the ‘go to’ person in the custom team for supporting the custom applications as well as offering technical recommendations in how to approach a problem and how to obtain an optimal solution in a timely manner. Also, shift role and other administrative work is carried for the team.

Responsibilities

  • Maintain Application support activities and team management
  • Hands on Incident Management, Problem management, Change management and Information management
  • Metrics/KPI – Calls and tickets ensuring we understand our KPI support numbers on monthly basis
  • Ensure proper procedures are in place for Service level management, OLA and knowledge base
  • Hands on supporting Java or Dot applications
  • Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production
  • Own Service transition of application to BAU from project teams
  • Production of service review information including monthly service levels packs as well as creating transparency around key outage areas
  • Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls
  • Post Implementation signoff: Getting sign off from the business that deliver into production is complete
  • Conduct and document regular 1-2-1 with direct reports
  • Escalate issues in advance to line managers in advance if any
  • Identify the team members gap/training needs
  • Collaborate with technical leads and cross teams to remove obstacles for the team if any
  • Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem
  • Coordinating dependencies with onsite and any other external teams
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Actively manage risk and ensure that relevant control/risk process are adhered to
  • As nominated risk champion for your function, work alongside the risk function in developing and maintaining as risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting positive culture awareness and accountability throughout your function
  • Line manage, coach all direct reports, including all aspects of performance management, resource planning, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Managing and owning team’s deliverables in terms of quality, schedule by using right practices and adhering to company’s process and policies
  • Ability to keep team together and guide team on complex issues to investigate

Qualification

  • Graduate or Post graduate in computers or relevant field.
  • Any Java and MS SQL technical certification would be added advantage.
  • Application Support background is mandatory.
  • ITIL V3 Foundation certified desirable.

Experience Requirements

  • Graduate or Post Graduate in computers or relevant field
  • 8-10 years or more of experience on Java or Dot net with MSSQL with Application support background mandatory
  • 3+ years of people management mandatory with experience in complex system production and release management is essential
  • Experience in leading a team technically
  • Hands on experience on Java development or support or Dot net development or support
  • Experience managing teams and deliveries
  • Experience with Web Services development
  • Exposure to any of the build and deployment tools
  • Understanding of upgradation, migration and environments
  • Experience working with vendors
  • Good team player and coordination skills

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential.
  • Basic knowledge of UK mortgage and/or savings products is mandatory.
  • Application Support of Java or Dot net applications mandatory.
  • Knowledge on ITSM tools mandatory.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

The role involves handling incidents, service requests and events ensuring delivery of IT services are of the highest standards to the Business.

The person fulfilling this role may need to travel to UK or Internationally as expected by the IT or Business for supporting migration, automation, or continual improvement related activities for a number of IT Services.

Core Responsibilities

  • Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards
  • Support Clients / Internal Server – Network Infrastructure and coordinate with Service Owners / vendors for issues resolution and reporting
  • Manage IT ServiceDesk tickets within SLA with minimal functional escalation.
  • Assess recurring incidents and provide feedback on the accuracy of the Known Errors. Follow standard operating procedures (SOPs), Change Management Processes (CRP) and Problem Handling Procedures (PHP)
  • Perform Windows (IT) / Core System operational tasks and report (E.g. Backups, Tape Rotation, VMWare, Antivirus reports etc.
  • Perform operational tasks and business processes
  • Maintain and manage checklists, standard reports etc.
  • Provide out-of-hours support when required
  • Create, update document/procedures etc. IT operation tasks using OSB / EG standard format in coordination with service owners
  • Liaise with external suppliers / vendors
  • Liaise with internal customers
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Performs moderately complex and varied tasks
  • Guides and trains junior team members

Experience Requirements

  • 2 – 4 years of L1 technical support experience is essential
  • Experience of working in a Windows/Citrix/VMWare/Active Directory and/or Applications service support role is essential
  • Experience in working with ServiceNow (user level) or an equivalent ITSM system is desirable.

Knowledge Requirements

  • Excellent knowledge in Desktop support / End user computing / Applications support on Citrix platform/environment is essential
  • Knowledge of ITSM best practices is desirable.
  • Strong English language skills are essential (both written & verbal)
  • Good skills in respect of stakeholder management are essential
  • Good skills in respect of documentation, problem solving, analytical and time management are essential
  • Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

Qualification/Certifications

  • A technical diploma or engineering degree is essential.
  • Qualification in ITIL is highly desirable
  • Any other ITSM and Technical certification is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

Assist the delivery of the organisations customer experience strategy.  

The role will work require working in close collaboration with UK based colleagues and as such will require to broadly align working hours with those in the UK as far as practical. Standard working hours in the UK (GMT) are either 9am – 5pm or 8am – 4pm. There will be a requirement to work later than these stated hours on a number of occasions due to the deployment schedule for certain digital releases.

Core Responsibilities

  • Use insight and analysis to deliver customer experience excellence across the organization,
  • To assist with the tracking and reporting of key trends across all channels (Effort, CSAT and Advocacy),
  • Use research and survey findings to support business change decisions
  • Work with teams when using insight to spot skills gaps and training needs across the business,
  • Help communicate the customer experience strategy to the organization,
  • Help communicate customer service ethos to drive improvements,
  • Help with ad-hoc research projects,
  • Contribute to the production of customer journey maps using data and other sources of insight,
  • Support the Customer Experience Team with communications and other ad-hoc tasks,
  • Assist with campaign planning – specifically data extraction and key target setting,
  • Help develop marketing performance reports and analysis as required to assist wider marketing team,
  • Maintain the company’s compliance standards and own compliance training.

Experience Details

  • Customer experience background – detailed level
  • Excellent presentation and communication skills,
  • Word, excel and ppt – detailed levels,
  • UK banking sector exposure – desirable
  • Degree level education in relevant subject,
  • Excellent standard of English – spoken and written.

Knowledge Requirements

  • Intermediate level skills in Microsoft Word, Excel and PPT are essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Qualification

  • Graduation/Post Graduation in any discipline is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

As the Group develops the role will look to realise further opportunities to develop models that support the business.

Core Responsibilities

  • Align approaches and methodologies for financial instrument accounting across the Group in line with Finance integration plans
  • Management of all aspects of EIR modelling, analytics and reporting (CCFS, KRBS, acquired portfolios) – including but not limited to:
    • IAS 39 AG8 / IFRS 9 B5.4.6 processes (for both assumption changes and BAU)
    • IAS 39 AG7 / IFRS 9 B5.4.5 processes
    • Execution of modelling assumptions in line with governance and policies
    • Review and delivery of final month end outputs to Finance Control for updating to the General Ledger
    • Running sensitivity analysis for external financial reporting disclosures
  • Management of all aspects of mortgage assets accounting fair value modelling, analytics and reporting – including but not limited to:
    • Execution of modelling assumptions in line with governance and policies
    • Delivery of final month end outputs to Finance Control for updating to the General Ledger
    • Running sensitivity analysis for external financial reporting disclosures
    • Analytical reviews of discount margins in use to value HTCAS assets, presenting results in committee papers
    • Day to day management of all aspects of mortgage assets Group CPR modelling, and reporting
    • Maintaining controls and governance around CPR models used for producing outputs to use business wide
    • Reporting to committee (Asset and Liabilities Committee / Group Audit Committee) on findings, reporting on the value of the lending balance sheet; providing comprehensive analysis and recommendations
    • Ensure direct reports are fully up to date with the CPR modelling procedure and can assist with monthly reporting and prepayment queries (where applicable).
  • Manage and support a migration of business activity from UK sites (Wolverhampton) to OSB India (Bangalore) – including but not limited to:
    • Take the lead in migration of processes across site in first six months of the role.
    • Travel to UK for first two to three months of the role, with the potential for future follow up UK visits.
    • Develop an in-depth understanding of UK based processes and models with minimal supervision.
    • Develop a new control framework centred around process documentation.
    • Collaborate with wider team in development of a new cross site operating model.
    • Embed new business processes within first six months of the role.
  • Prepare committee papers and presentations for assumption or policy changes when required
  • Ownership, maintenance and development of the Group EIR models in line with accounting standards
  • Ownership of documentation and procedures for accounting models
  • Establishment of sound control environment for accounting models and associated inputs and output data, including appropriate End User Developed Application Controls (“EUDA”)  controls
  • Monitor and report EIR trends as they relate to both CCFS and OSB Balance Sheet composition
  • Co-ordinate the approach to EIR and Fair Value modelling with Financial Planning and Capital Market teams to ensure consistency and comparability of approach
  • Responsibility for ad-hoc requests effectively and in a timely manner, providing clear, comprehensive analysis and judgement
  • Responsibility of the identification of business risks created by EIR and CPR movement
  • Deal openly and collaboratively with Internal and External Auditors
  • Deliver changes arising from audit findings for given areas of responsibility
  • Responsibility for operating the Long Term Incentive Plan Model when required by Financial Control team
  • Responsibility for computing impact analysis and bespoke modelling scenarios on on-going projects that may arise (e.g Second Charge FCA review)
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

  • 5 years previous experience of working in a Financial Services modelling or reporting function is essential
  • 3 years previous experience in a role related to financial model design, build, maintenance (including EUDA controls) and execution
  • 5 years previous experience of working in an accounting function is essential
  • 2 years’ experience of managing audit requests is essential
  • 2 years’ experience of EIR and Fair Value accounting processes is desirable
  • Prior experience of off-shore (captive unit) client handling is preferred.

Knowledge Requirements

  • Excellent knowledge of mathematical modelling is essential
  • Excellent knowledge of NPV, PV, IRR and other related calculations
  • Good knowledge of Mortgage Product Economics including CPR calculations is desirable
  • Good knowledge of the mortgage servicing process and systems is desirable
  • Good knowledge of applicable IFRS and IAS is desirable
  • Up to date knowledge of regulatory framework is desirable.

Qualification

  • Master/PG Degree in Finance or Banking services.
  • B.Tech (computer science)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

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