gptwlogo1

Careers

Join the team

To apply for our current openings please click on the links below:

Operations

IT

Support

Finance

Accounts

HR

Key responsibility to ensure robust and accurate project plans are developed from a timeline, resource and cost perspective to deliver against the agreed objectives and project scope to a successful implementation, ensuring understanding of business change needs and assessing the impact and risk of those changes as well as providing effective communication channels to all stakeholders specifically at a senior level, this will involve regular communication and management of the change team based in the UK and India.

Working hand in hand with business sponsors, programme, business analysts, IT and key stakeholders/work streams leads, process owners & developers internally and externally. The role holder will ensure processes and working practices are carried out in line with the agreed project approach and business change policies and procedures and operating frameworks. They will provide excellent customer service delivery, effective risk management and identify areas of opportunity to improve  best practices and ways of working and ensure work stream leads are working to agreed timelines to enable OSB meet strategic and operational objectives from a Commercial and business perspective

The role involves providing sound direction, governance and oversight across areas of responsibility and also understanding the wider programme impacts which may involve some travel to third party locations and the UK.

Responsibilities

  • Work within and develop where needed the right ways of working and the required project and change operating framework for each project responsible, using agreed formats/documents and operating methods to meet project needs.
  • Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.
  • Able to work at a strategic as well as a detailed level, engaging with a wide range of stakeholders across the Group and third parties.
  • Ensure effective data analysis and reviews are carried out to support the business case, proposed projects and system requirements.
  • Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts for allocated work schedule.
  • Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.
  • Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.
  • Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements.
  • Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.
  • Own all Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans ensuring they are managed effectively.
  • Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.
  • Report and manage specific Project budgets for areas of responsibility.
  • Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.
  • Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.
  • Develop suitable corrective action plans to address areas of development opportunity through lessons learnt.
  • Liaise with in-house staff responsible for maintenance and development of existing systems and processes.
  • Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate.
  • Where required, line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.
  • Coach areas of the business who are not familiar with the agreed project management framework.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Qualification

  • GCSE/GCE qualifications in both maths and English are essential
  • Prince 2 practitioner or PMI is essential

Experience Details

  • 7 years in a Project Management role managing high profile / critical projects using waterfall and agile methodologies is essential
  • 5 years experience of working and managing projects in a large and complex change function is essential
  • 3 years experience of manging projects within the financial services sector is desirable

Knowledge Requirements

  • Specialist knowledge of project management methods and approaches in a large scale and complex environment with a particular emphasis on the use of banking industry standards is essential
  • Specialist knowledge of industry project management best practices and methods is essential
  • Detailed knowledge and experience of working as a Project Manager, Project Coordinator or Scrum Master/Product Manager within agile software development teams is desirable
  • Detailed knowledge of project governance, Prince 2 and project methodology is essential
  • Detailed knowledge of Microsoft Word, PowerPoint, Excel, Project and Visio is essential
  • Detailed knowledge of the project lifecycle and a variety of project approaches is essential
  • Detailed knowledge of Project Management Delivery tools(such as MSP, Clarizen or others) is desirable

Please email HRIndia@osb-india.com to apply.

The role also includes conducting Training programs and classes for both new and existing staff in the Bank’s Operations Unit to ensure they have relevant knowledge. Training will need to be aligned with the UK Operations unit so will require a close working relationship with the onshore teams as well as other relevant UK department. This is currently a position providing an excellent opportunity to develop skills related to training & exposure to projects, migrations/ change – in the process gaining a good understanding of the Banks Lending business. Some travel to offices in the UK and Bangalore/Hyderabad might be required.

Core Responsibilities

  • Effectively manage training E2E New Hire Training delivery assigned by the Training Manager and Lead
  • Suggest recommend changes to the New Hire Training schedule/ report mechanism from a time and cost perspective
  • To highlight any Risks and Issues related to batch with the Training Lead
  • Review and Close of all issues post delivery of New Hire Training
  • Work on Projects , Migrations & Change related training deliverables and training requests
  • Understand content documentation, review and respond
  • Document high quality training material in line with Industry Standards (PPT’s, User Guide, and Handbook)
  • Effectively manage communication (with Lead and Stakeholders) both verbal and written prior, during and post training delivery
  • To accurately identify and assess organizational, departmental, and training program needs in relation to new hire training and refreshers
  • To conduct and organize training programs – process, product & compliance/regulatory trainings
  • To design & deliver training programs – process, product & compliance/regulatory trainings
  • Support with ongoing Project, Change and Migration related training delivery as per requirement (Design/Delivery)
  • Support and deliver on L&D and Behavioural Trainings according to availability
  • To effectively work with the new hire training vertical and content vertical to produce high quality training material
  • Conducting post training assessment to ascertain the ROI on training
  • Align refresher trainings to improve the performance levels of the staff to meet the organization goals post delivery
  • Assure the application of effective training principles/methods/philosophies
  • Think critically & actively patriciate in team decision making  and problem solving
  • Assure actions are consistent with business goals and objectives
  • Develop and sustain effective relationships with team & stakeholders
  • Publish Weekly Update for self – End of each week
  • Use effective interpersonal & interdepartmental communication techniques
  • Conducting Training Needs Analysis and develop and implementing training based on gaps assessments
  • Use a variety of training methodologies, techniques and learning tools to maximize the effectiveness of training programs
  • Working with the onshore training manager to agree and oversee the delivery and content of training
  •  Attend  meetings and provide updates and input with colleagues at various levels both within the business and with external teams
  • Proactively investigate, report on and amend training material to reflect live issues and resolution
  • Proactively working with Quality, Project and Change Management teams to identify areas where refresher training is   required on projects
  • Develop evaluation systems and assessments that demonstrate the effectiveness of the training
  • Develop evaluation systems that robustly demonstrate the contribution of training and development
  • Maintain awareness of the Bank’s policies and procedures to ensure training is get up to date and suitable refresher training is delivered as appropriate
  • Production of relevant Management Information and reports to demonstrate the effectiveness of training and to identify areas of development at individual, team and Department level
  • Maintain the company’s compliance standards and own compliance training

Qualification

  • Graduate in any discipline is a must
  • Certified L&D professional and Train the Trainer certification will be preferred
  • Certification in content writing and design will be preferred

Experience Details

  • At least 60 Months of overall experience in International Customer Service and 1 to 2 years of experience in process training
  • At least 1 years of building content for process and systems training classes
  • At least 1 years of experience within Mortgage related vertical

Knowledge Requirements

  • Knowledge of Lending preferably specific to products is preferable
  • Knowledge of Lending terminology
  • Strong analytical and numeracy skills.
  • Exposure to database management.

Please email HRIndia@osb-india.com to apply.

In addition the manager will represent Savings on any projects and strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

  • Own savings operations processes across the customer lifecycle ensuring that key processing indicators and service levels are met.
  • Ensure that OSBI savings operations provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
  • Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
  • Develop a keen sense of risk within the savings business and ensure mitigating controls are in place. Own the quality management and risk management framework for Savings covering the Risk & Control Self-Assessment (RCSA) Process, Risk Assessment Matrix (RAM) and the Risk Register  for Savings
  • Ensure timely identification and reporting of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
  • Serve as the custodian of all savings operations procedure manuals. Track and ensure timely review and update of process manuals so they are always audit ready.
  • Work with stakeholders from across the business to identify changes to regulation and policy that result in a need to update process and procedure. Coordinate with operations teams to implement process changes.
  • Conduct deep dives and establish root cause analysis of quality errors and complaints trends within Savings. Put corrective actions in place to ensure no re-occurrence of issues.
  • Develop a good understanding of savings operations and work towards delivering key objectives across different processes and systems leading to efficiency improvement, risk mitigation and improvement in the customer journey.
  • Develop an understanding of operational pain points and come up with tactical and strategic solutions to improve processes.
  • Engage with internal/external auditors, compliance as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
  • Be seen as a key SME within Savings representing the function in core working and steering groups
  • Own prioritisation delivery of projects related to savings
  • Represent savings on any projects and change related activities serving as the sign off authority on project documents where required.
  • Attend key management working groups and forums and provide concise updates and inputs related to savings operations.
  • Line manage and coach direct reports including all aspects of performance management, career development, conduct, employee administration and recruitment.
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Graduation from a recognized university.

Experience Details

  • 10-12 Years of experience working within a Financial Services organisation is essential.
  • Good experience of working within operations functions in financial services.
  • 3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
  • Experience managing and delivering change, system integration and efficiency projects in a banking operations environment.

Knowledge Requirements

  • Knowledge of products in banking operations and the associated servicing processes is essential.
  • Working knowledge of the regulatory policies and procedures impacting operations is essential.
  • Knowledge of Microsoft Word, Power Point & Excel is essential.

Please email HRIndia@osb-india.com to apply.

Core Responsibilities

  • Maintain portfolio, programme and project information and documentation, including plans, RAID (Risks, Assumptions, Issues, Decisions and Dependencies), actions, change controls and lessons learned logs.
  • Monitor of project information, including plans, project schedules, work hours, budgets, expenditures and benefit realisation. Support the successful application of the project delivery framework & stage gate meetings – Monitor, enforce and align projects to frameworks and process, in line with governance. Complete quality reviews of project status reporting. Ensure reporting is an accurate reflection of project status and aligned to the latest standards.
  • Undertake quality reviews of project artefacts and templates. Ensure the defined Governance standards and requirements for project documentation are strictly adhered to as evidenced by maintenance of a complete, version controlled document library including sign offs and associated Governance logs.  Organise and facilitate successful Change Governance meetings, including managing a list of attendees, arranging meetings, preparation of meeting packs, maintain action and decision logs.
  • Accurately capture and document minutes in Change Governance meetings, ensuring minutes are a true reflection of the meeting and capture discussions and actions.
  • Generate PMO reports in line with a defined reporting calendar. Ensuring reports are produced to a high standard and complete quality reviews of the content.
  • Complete ad-hoc data requests as required, using Change Portfolio tools or Excel.
  • Assist the management of the Change Portfolio tools; MS Project Online and Power BI. Ensure data is accurate and up to date.
  • Provide Project Support to large and significant projects as required.
  • Maintaining up to date team documentations, including policy/process manuals.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • GSCE/GCE qualifications in both Maths and English are essential
  • Prince II Foundation / PMO equivalent is essential
  • ITIL Foundation is desirable

Experience Details

  • 2 years experience of working within PMO essential
  • 2 years experience of banking or financial services is desirable
  • 3 years experience of using intermediate MS Word/Excel is essential
  • 2 years experience of using MS Project Online is essential
  • 2 years experience of using Power BI is essential
  • 3 years of using MS PowerPoint is essential.

Knowledge Requirements

  • Good knowledge of working with 3rd party suppliers is desirable
  • Good knowledge and experience of corporate solutions is essential
  • Good knowledge of project management methodologies and principles is essential
  • Good knowledge of Portfolio Management tools is essential

Please email HRIndia@osb-india.com to apply.

You might have opportunity to travel to UK based on the business requirement.

Responsibilities

  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • To demonstrate an all-round knowledge of the company’s products
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • To ensure the timely communication of information to colleagues and line management
  • Maintain the company’s compliance standards and own compliance training
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
  • To ensure the timely communication of information to colleagues and line management

Qualification

  • SSLC qualification is essential
  • PUC qualification is essential
  • Graduation is essential

Experience Details

  • 12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
  • 12m previous experience working within the financial services industry is desirable

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Please email HRIndia@osb-india.com to apply.

You might have opportunity to travel to UK based on the business requirement

Responsibilities

  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • To manage non voice tasks, like working on mail, secure messages and manual letters.
  • To demonstrate an all-round knowledge of the company’s products
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • To ensure the timely communication of information to colleagues and line management
  • To maintain timelines and work as expected to fill and complete tasks
  • Adherence to legislative regulatory and compliance standards.
  • 100% attendance on all the company’s mandated trainings.
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
  • To ensure the timely communication of information to first line manager.
  • Follow basic behaviours and expectations of maintaining schedule adherence
  • Follow and respect company values and act and support accordingly

Experience Requirements

  • 12m previous experience working in an international call centre environment, undertaking a voice process is essential
  • 12m previous experience working within the financial services industry is desirable

Qualifications/Certifications

  • SSLC qualification is essential
  • PUC qualification is essential
  • Graduation in commerce stream is desirable

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Please email HRIndia@osb-india.com to apply.

Responsibilities:

  • Ensure good customer service is provided to complainants and ensure they are aware of the Bank’s complaints procedures.
  • Acknowledging, drafting and sending out complaints responses via letter and email promptly and responding to them within set time limits, systematically and fairly.
  • Resolving customer’s queries and complaints within agreed authority, also do the investigation for the cause of individual complaints and where ever  required gathering information from relevant departments and reviewing sales documentation.
  • Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank’s policies and set mandates.
  • Maintaining customer related information systems for accurate record keeping.
  • Identify actions to address the cause of complaints and maintain and action tracker to ensure appropriate action is taken.
  • Make suggestion to improve processes and documentation to reduce complaints.
  • Ensuring compliance with legal requirements, industry regulations, organisational policies and professional codes
  • Preparing management information and reports for management review
  • Maintain the company’s compliance standards and own compliance training.
  • Undertake any other duties, commensurate with grade and job title, requested by the Line Manager or above.

Qualification: 

  • Graduate degree is essential.
  • Post Graduate degree is desirable.

Experience Requirements

  • At least 36-48 months experience is essential ( Preferably UK Banking Process)
  • Excellent communication skills are essential.
  • A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

  • Knowledge of UK Banking process is essential.
  • Knowledge of various Banking processes (Origination, Servicing, Savings, Mortgage and Collections) is essential.
  • Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Please email HRIndia@osb-india.com to apply.

The role involves staff performance management and development of direct reports with overall responsibility of c75FTE, ensuring teams are managing accounts and customer/Broker requests within agreed policy, procedures, mandates and service levels. 

This role will also be responsible to initiate, drive, monitor and deliver ongoing projects/ transformation initiatives/ changes to enhance the technology, systems and processes currently in use within the Mortgage business.

The role requires working collaboratively with key stake holders across multiple disciplines to design, execute, and lead teams through organizational change efforts of varying size and complexity.

Responsibilities

  • Ensure that the OSBI Mortgage Servicing and Choices teams provide a consistently high quality of customer service to both external and internal customers.
  • Ensure that all processes and procedures across the function are dealt with promptly, efficiently and in accordance with agreed service standards and expectations.
  • Responsibility to ensure that work volumes are reported accurately and efficiently, ensuring they are being processed within agreed SLA’s and correctly resourced.
  • Conduct root cause analysis, adopting an approach to continually look for best in class processing standards, procedures and on-going improvement.
  • Ensuring the teams procedures are documented, up to date and approved
  • Working with the quality team to ensure a robust quality framework is in place and procedures are aligned to business policies
  • Management and development of all staff in line with agreed training and competencies standards, including all aspects of performance management, coaching, conduct, sickness management, appraisals, employee administration etc.
  • Contribute to the delivery of agreed business objectives ensuring aligned prioritisation of work focus and team objectives.
  • Ensure teams are working within agreed budget plans
  • Design, propose and execute corrective actions/ remedial approaches , ensuring teams reports, correct and close and risk event or process gaps in a timely manner.
  • Conduct end-to-end reviews of process activity to ensure processes performed by the teams are effective, compliant and in line with regulatory and business policies.
  • Identify areas of opportunity and process improvements. Documenting business cases and proposals with cost and process benefits for Management approval.
  • Make business decisions on Mortgage Servicing activity are conducted in line with business and financial mandate.
  • Ensure timely reporting and identification of issues and take lead on issue management, ensuring root cause analysis is established; corrective actions are identified and tracked through to closure.
  • Take responsibility for ensuring agreed NPS (Net Promotor Scores) & CSAT (Customer Satisfaction Scores) scores are achieved, specifically looking at areas of improvement around customer contact points and complaints received for their area of responsibility.
  • Assist with delivery of key business projects and change in line with approved framework, work schedule and operating standards.
  • Ensure efficiency tools are in place to monitor resourcing requirements ensuring adequate staffing cover and staff capabilities/competencies are regularly reviewed and were required mitigation plans delivered. Regular reviews of Capacity plan and volumes forecast are completed and when additional resources are required, presenting business case and obtaining relevant approvals in a timely manner.
  • Attend key management working groups and meetings, and where required chair meetings or provide departmental updates, ensuring assigned actions are completed in a timely manner.
  • Sign off on key documentation such as process manuals, policies, business requirements, functional design, testing approach/summary and deployment of change into live.
  • Engage with internal and external auditors and support the audit activities
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Regular and accurate production of key management information and reporting for area of responsibility.
  • Deputise and support Group Head of’s/Head of Lending when required
  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Maintain Group’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • As nominated Risk Champion for your function, work alongside the Risk/ control functions in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Qualification

  • Graduate/Post Graduate degree in any discipline is essential
  • Post Graduate degree is essential 

Experience Details

  • 12+ years of experience working within a Financial Services organisation is essential.
  • 3+ years of previous experience working as a Senior Manager within an Operational function
  • 7+ years of previous experience in line management and supervisory roles, including direct involvement in managing performance and staff development is essential.

Knowledge Requirements

  • Robust knowledge of mortgage products and the associated servicing processes is essential.
  • Working knowledge of the GDPR, Anti-Money Laundering, MCOBS and MMR is essential.
  • Intermediate knowledge of Microsoft Word, Power Point & Excel is essential

Please email HRIndia@osb-india.com to apply.

This position contributes ideas to management to solve issues and support strategic delivery of the Bank’s short term and long term growth plans.

This position fosters a strong working relationship within the savings teams in Hyderabad & Bangalore, quality assurance, ops risk, customer relations, compliance, product & proposition, Managers from other departments, department heads and senior management to ensure the highest level of service within Savings operations.

This position exercises independent judgment that requires sound decisions based on research and factual information with minimum supervision.

Responsibilities

  • Achieve Customer Engagement Team goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
  • Maintain a customer enhancing approach to improve customer satisfaction/service, reduce complaints and improve the overall service proposition
  • Develops the job performance standards and goals for all Customer Service Representative to achieve the organization’s customer service and retention goals and assist in reaching revenue objectives.
  • Develops and implements strategies as appropriate.
  • Assist in recruitment and hiring of staff for the Customer Engagement Team and Savings operations as required.
  • Responsible for activities linked to Train, coach and manage all Customer Service Representative’s in all front-end policies and procedures, including new Customer Service Representatives and cross training of other associates, and conduct monthly customer service audits.
  • Lead the OSBI culture to enhance staff engagement, retention and development across Savings Hyderabad. Drive key initiatives and actions which will assist in improvements to the overall GPTW and internal staff survey
  • Assists in the development and implementation of ‘best practices’ processes across the organization to ensure efficiency resulting in reduced costs and improved client service.
  • Accountable for the management, guidance and performance of team members across Savings operations Hyderabad.
  • Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.
  • Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  • Develops a training curriculum and personal development plan for all staff in Savings Hyderabad. Conducts training to achieve goals and service standards.
  • Liaise with the Operations Managers and all operations staff to build a team environment between areas in order for better cross training and support to be provided as needed.
  • Establish and maintain quantity and quality standards by developing and ensuring to apply the lens of risk, regulatory and compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on results.
  • Oversee compliance of Customer Service Representative’s with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  • Help solve problems that affect the service, efficiency, and productivity of the front end.
  • Responsible to conduct regular reviews with direct lines and create a challenging environment to achieve company’s Mission, Vision & Values.
  • Achieves financial objectives by preparing the budget for savings teams in Hyderabad, scheduling expenditures, analyzing variances and initiating corrective action.
  • Analyzing, and summarizing data on all facets of the operations and making appropriate recommendations.
  • Establishes and maintains timely and thorough reporting to the Management or above on all customer service management facets of the organization.
  • Responsible for managing and testing the OSBI repatriation process and ensuring transition plans are effective to meet business needs.
  • Undertake any other duties commensurate with your job and title and any work assigned to you by the management.
  • Lead and contribute towards projects within savings as and when required.
  • Work towards building out the Hyderabad site for Savings serving as the key escalation contact for savings staff based in Hyderabad.
  • Get involved in communication, coordination and remediation of issues as and when required. Develop a keen understanding of impact and escalation required
  • Put the customer at the center of everything we do. Develop a good sense of customer duty always keeping the customer in mind when managing the process.

Qualification

  • Any Graduate degree is essential

Experience Details

  • 10 to 12 years’ experience is essential
  • Excellent communication skills is essential.

Knowledge Requirements

  • Prior experience in a customer support role
  • Basic computer literacy
  • Intermediate level skills in Microsoft Word and Excel are essential
  • Basic knowledge of UK mortgage and/or Savings products is desirable
  • Ability to be sensitive to customer needs based on the situation.
  • Strong Banking industry knowledge

Please email HRIndia@osb-india.com to apply.

In addition the manager will represent Savings on any projects and strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

  • Own savings operations processes across the customer lifecycle ensuring that key processing indicators and service levels are met.
  • Ensure that OSBI savings operations provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
  • Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
  • Develop a keen sense of risk within the savings business and ensure mitigating controls are in place. Own the quality management and risk management framework for Savings covering the Risk & Control Self-Assessment (RCSA) Process, Risk Assessment Matrix (RAM) and the Risk Register  for Savings
  • Ensure timely identification and reporting of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
  • Serve as the custodian of all savings operations procedure manuals. Track and ensure timely review and update of process manuals so they are always audit ready.
  • Work with stakeholders from across the business to identify changes to regulation and policy that result in a need to update process and procedure. Coordinate with operations teams to implement process changes.
  • Conduct deep dives and establish root cause analysis of quality errors and complaints trends within Savings. Put corrective actions in place to ensure no re-occurrence of issues.
  • Develop a good understanding of savings operations and work towards delivering key objectives across different processes and systems leading to efficiency improvement, risk mitigation and improvement in the customer journey.
  • Develop an understanding of operational pain points and come up with tactical and strategic solutions to improve processes.
  • Engage with internal/external auditors, compliance as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
  • Be seen as a key SME within Savings representing the function in core working and steering groups
  • Own prioritisation delivery of projects related to savings
  • Represent savings on any projects and change related activities serving as the sign off authority on project documents where required.
  • Attend key management working groups and forums and provide concise updates and inputs related to savings operations.
  • Line manage and coach direct reports including all aspects of performance management, career development, conduct, employee administration and recruitment.
  • Ensure full compliance to the ISO 27001 Certification Requirements
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Graduation from a recognized university.

Experience Details

  • 10-12 Years of experience working within a Financial Services organisation is essential.
  • Good experience of working within operations functions in financial services.
  • 3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
  • Experience managing and delivering change, system integration and efficiency projects in a banking operations environment.

Knowledge Requirements

  • Knowledge of products in banking operations and the associated servicing processes is essential.
  • Working knowledge of the regulatory policies and procedures impacting operations is essential.
  • Knowledge of Microsoft Word, Power Point & Excel is essential.

Please email HRIndia@osb-india.com to apply.

Group activities and support to the Learning management system will also be a key focus area. The role holder will also be responsible to support the on-site learning team in a Supervisory capacity.

Some occasional travel to OSBI’s offices, internal/international travel may be required.

Core Responsibilities

 

  • Manage the administrative tasks associated with PD OSBI  by enabling and reporting on Department Level budget, competency wish-lists  and external learning events for OSBI staff
  • Provide administrative support to the on-site Learning Specialists and functional support to the Learning Coordinators
  • Enable the OSBI PD Coordinator group to deliver per the objectives set through the annual calendar
  • Maintain the key performance metrics of PD OSBI and  report through insightful  monthly/quarterly  Executive, Heads and Staff reports
  • Manage and deliver monthly training forecasts and HR reports through coordinated efforts within the coordinator team and Learning Specialists
  • Manage the Administration associated with new starter Induction
  • Participate and contribute within Group People Development forums
  • Enable the OSBI co-ordinator team to facilitate training requests-  learning effectiveness and benefit to the business
  • Performance and competency management of direct reports
  • Manage the administration associated with the coordination of any training activities undertaken both internally and externally. (Including pre and post course requirements, Feedback, assessments & evaluations and full training records.)
  • Enable the use of LMS for OSBI co-ordinators
  • Manage the internal and external audits in coordination with OSBI People Development Supervisors
  • Ensure all training records are maintained and held as per the data retention policy
  • Manage the updating and maintenance of OSBI’s Professional Education Policy
  • Provide input to the branding and creative reporting activities for People Development at OSB/OSBI
  • Manage in-house training facilitates and Training assets across locations
  • Manage the Purchase Order process, vendor management process and maintain appropriate records
  • Ensure that you understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 

Experience Details

 

  • 3-4 years previous experience working in a Business Administration role is desirable
  • 1-2 years of people management experience is essential
  • Previous experience in learning administration within a financial services organisation is desirable
  • Strong  Microsoft office experience required (Efficiency in Word, Excel, PowerPoint)
  • Should be comfortable presenting to an audience
  • Project planning and implementation experience is desirable
  • Experience and knowledge of supporting an LMS 

Knowledge Requirements

 

  • MS Office proficiency
  • Dashboard Reporting
  • Vendor Management 

Qualification/Certifications

 

  • Graduate in any discipline is a must
  • Advanced Excel/VBA Certification

This exciting opportunity is for those who wish to pursuit a career in IT Quality Assurance, gaining in-depth knowledge of specialist quality assurance techniques ensuring core Business solutions are developed and maintained to a high standard as part Solution Delivery group. This position will work closely with our technical product specialist, product manager, development manager, development and release management teams to coordinate and drive a robust product testing platform.

Responsibilities

Quality Assurance:

  • Gaining in-depth knowledge of supported product tools and features
  • Responsible for defining quality standards in collaboration with the Development Manager and Product Manager
  • Planning test cycles, ensuring suitable resource is available to meet delivery commitments
  • Define and perform acceptance, functional and integration tests
  • Testing of software and system releases
  • A point of contact for defect confirmation and classification
  • Develop complete and efficient test cases during sprints in order to verify acceptance criteria
  • Track test cases, stories, and bugs through to resolution
  • Maintaining a comprehensive test suite
  • Work with third-party suppliers and partners to plan and define release dates and testing schedules
  • Manual testing of software solutions coordinating and implementing new features alongside the Technical Lead
  • Delivering an automated testing framework
  • Contribute to meetings with Business/ Solutions analysts, product managers, quality assurance and release managers to track progress and highlight issues as needed
  • Support and contribute to all relevant documentation following internal standards, procedures and guidelines

Product Support:

  • Partake problem, root cause analysis for product incidents across all pre-production environments.
  • Support technical teams with software patches on pre-prod environments

Company Values:

  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
  • Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Graduate or Post Graduate in Computers and/or Business
  • ISTQB certification is desirable

Experience Requirements

  • 3 years’ experience in quality assurance and/or quality control
  • 3 Years’ experience using industry standard tools (Jira/ALM/DevOps)

Knowledge Requirements

  • Proficient in Issue & Risk Management – essential
  • Web application understanding - desirable
  • Good know ledge on any one of the BPMN tools (like AWD, Pega, IBM BPM etc) - desirable
  • Knowledge of Testing techniques and Agile testing understanding - desirable
  • Web services test application for SOAP, Rest and services - desirable
  • Automation knowledge is added advantage
  • Strong communication skills are essential
  • Strong critical thinking & analysis skills are essential
  • Strong dedication to improving quality controls and processes
  • Understanding of business requirements analysis are desirable

Please email HRIndia@osb-india.com to apply.

The role involves performance and data analysis followed by team and management level reporting of the metrics and stats.

The person fulfilling this role may need to travel to UK or Internationally as expected by the IT or Business for, and not limited to, reporting automation, supporting process assessment, or continual improvement related activities.

Responsibilities

  • Service Reporting of IT Service Operations process and its targets such as Incident Management, Request Fulfilment and Event Management etc.
  • Build IT process and technical documents, scorecard and management packs as per requirements and deadlines
  • Negotiate requirements and deadlines with stakeholders for delivery of documents
  • Maintain Service Reporting Tracker. Ensure reports are delivered within deadline and with highest quality standards
  • Ensure process documents and service reports are audit compliant
  • Ensure Critical Success Factors(CSF) and Key Performance Indicators (KPI) for Service Operations processes are measured, assessed and reported
  • Review and resolve reporting issues. Communicate reporting changes
  • Review key performance indicators and identify improvement activities on Service Reporting and Process compliance
  • Engage with stakeholders so service reporting run smoothly
  • Facilitate process reviews and trainings as per the timelines defined
  • Support Service Level Agreement reviews and changes
  • Conduct data analysis and produce reports, findings, improvement opportunities on an on-going basis
  • Support audit requirements and compliance to standards
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • GSCE/GCE qualifications in both maths and English are essential
  • Bachelor’s Degree qualification is essential
  • ITIL V3/V4 certification is essential
  • ITIL V3 Service Operations and Service Transition or Continual Service Improvement certifications are desirable
  • Quality & Process related certifications are desirable

Experience Requirements

  • 5 years previous experience in Service Delivery, Service Reporting is essential and Service Level Management is desirable
  • 3 to 5 years previous experience in automation of reporting is essential
  • 3 to 5 years previous experience in Service Now is essential
  • 7 years overall experience in IT is essential

Knowledge Requirements

  • Excellent knowledge of Service Reporting, Service Level Management & Continual Service Improvement.
  • Detailed knowledge of the IT Service Operations processes is essential
  • Detailed knowledge of the ITSM Best practices is essential
  • Detailed knowledge of the ISO 20K, 27K, 9K is desirable
  • Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Please email HRIndia@osb-india.com to apply.

You will be responding to and investigating Issues identified by the 3rd party monitoring company as well as dealing with incidents directed to the IT Security team by end user questions and incidents from the Service desk as appropriate. This role may involve some travel within the UK and possibly to our Offices in India.

Responsibilities

  • Assist with technical control implementation and monitoring, support incident responses and assist with providing root cause analysis support for incidents.
  • Monitor for attacks, intrusions, and un-usual, unauthorised or illegal activities.
  • Review and respond to alerts from systems including SEIM solutions and vulnerability monitoring services.
  • Monitor identity and access management, including monitoring for abuse of permissions by authorised systems users.
  • Assist with Information Security Reporting and Metrics, providing input into improving information security reporting and metrics.
  • Identify/recommend improvements on internal investigation capabilities via tool building.
  • Provide support to recovering from security breaches; participate in investigation and remediation of security incidents, which may include working as part of a team.
  • Perform deep-dive incident analysis, determining if critical systems or data sets has been impacted.
  • Assist with the configuration policies for security technologies.
  • Conduct research on emerging threats in support of security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases.
  • Support the incident response of minor incidents by advising on remediation actions, escalating major incidents to the designated parties.
  • Recording lessons learnt whilst supporting on improving existing processes and procedures.
  • Providing support of new analytic methods for detecting threats. Continuously seeking to identify potential service and process improvements.
  • Participate in the implementation of technologies and platforms supporting the corporate infrastructure.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • BE or B. Tech or Equivalent in Computer Science or Information Technology
  • Computer related Degree or equivalent or equivalent IT Security certification is desirable
  • Active CISSP, SSCP, SANS certifications, Security or equivalents is desirable

Experience Requirements

  • 5 years previous experience undertaking a specialist IT Security role in large IT environments is essential.
  • 3 years experience in defining and managing action plans to remediate compliance gaps is essential.
  • 3 year practical experience in supporting cyber incidents response activities is essential.
  • 2 year experience supporting security work streams within IT and business projects is desirable.

Knowledge Requirements

  • Excellent knowledge and experience with information security frameworks and concepts, trends and practices is essential.
  • Detailed knowledge of firewalls, vulnerability management platforms, End Point Protection technologies, VLANs and custom routing is essential.
  • Detailed Knowledge of targeted cyber-attack (APT), how to analysis these and respond to and mitigate against the attacks is essential.
  • Intermediate knowledge of working within Risk management frameworks such as RCSA is desirable.
  • Intermediate knowledge of and experience of using tools for security monitoring (e.g. Websense, Splunk, QRadar, Intel MacAfee, ArcSight, RSA NetWitness), is essential.
  • Basic knowledge of Networking TCPIP protocols is essential.
  • Basic knowledge of IT Infrastructure (Microsoft and Linux) is essential.
  • Basic Knowledge of Windows Active Directory environments, domain trust, federated authentication, design and implementation is desirable.
  • Basic knowledge of Information Security standards like ISO 27001/2 Cyber Essentials is essential.
  • Basic knowledge of and exposure dealing with external and internal auditors is desirable.
  • Intermediate skills in respect of Ability to trouble-shoot complex, technical, multi-site and multi-disciplinary problems are essential.
  • Basic skills in respect of managing infrastructure and change within PCI compliant environments are desirable.
  • Basic skills in respect of Application development with an understanding of secure code development are desirable.
  • Intermediate skills performing deep-dive incident analysis by correlating data from various sources is essential.
  • Excellent communication skills including presentation skills, with an ability to communicate with a range of technical and non-technical team members.
  • Time-management and organisational skills to manage variety of tasks, prioritise workload and meet deadlines.
  • Ability to work under pressure especially when dealing with threats and at a time of high demand.

Please email HRIndia@osb-india.com to apply.

This role is primarily technically focused and requires development skills to perform testing work. You will need good enough coding skills to be able to interrogate a database and trace the logic back through layers of objects. Candidates need to have a background in testing within data projects, e.g. Data Warehousing, ETL, Migrations.

Most of the interactions will be with fellow technical colleagues such as developers, testers and DBAs and data architects as well as allied professionals such as business analysts and project managers.

This is not a role where you will be given everything you need to do each day. You will be part of an experienced group of data professionals working collaboratively at speed across a broad range of use cases. The team has to figure out what needs to be done and then go do it. Your SQL coding skills must be good and you will use them every day. You should have the confidence to work independently, to ask for help when you need it, to contribute to group discussions and a willingness to help colleagues.

It will be a challenge but you will be joining the best team you’ve ever worked for.

Key skills: SQL coding, previous experience as a tester & the right attitude.

Responsibilities

  • Defining the Test Plan and Test Cases with Developers and Data Architects during the design phase
  • Writing T-SQL Tests to support development activity
  • Working closely with the technical leads to co-ordinate testing for planned releases
  • Contributing to the Test Completion Report for each release
  • Liaising with the Data Quality team when a defect cannot be resolved by the project team
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Educated to degree level in an IT related subject with significant a data element
  • ISTQB Certified Tester is desirable but not essential
  • Any MS SQL Server certification is a benefit but not essential
  • GCSE/GCE qualifications in both maths and English or equivalents are essential

Experience Requirements

  • 3 years of experience of testing with hands-on experience in data projects such as data warehousing, ETL and data migrations. Application testing is not applicable to this role it is purely backend data testing
  • Previous experience working with an Agile project team is desirable

Knowledge Requirements

  • A good standard of T-SQL is essential. By which we mean the ability to use SELECT, COUNT, JOINs, WHERE, GROUP BY, ORDER BY and common functions to query data objects.
  • Given sufficient time, the ability to understand a database schema so that you know how to query it.
  • The ability to create T-SQL TABLEs, VIEWs and PROCEDUREs to help further a complex piece of testing is desirable but not essential.
  • Knowledge of SQL Server as a database environment such that the candidate knows how to use SQL Server Management Studio. Oracle and its eco-system is an acceptable proxy but you would be expected to get up to speed with SQL Server rapidly.
  • Knowledge of core Database concepts such as tables, views, procedures, joins, keys.

Please email HRIndia@osb-india.com to apply.

The role shall supervise the team in India, provide technical guidance and any other support required for the team to performance to the defined service levels and provide technical support for the maintenance and management of security services.

The roles will have direct responsibility of delivering Identity and Access Management Processes and Operations from OSBI, service management and enhancements of Third Party Managed Security Services for monitoring and alerting and management of local Security Engineering resources to support business and IT change programmes. This role will have Managers, Team Leaders and Technical Leads as direct reports.

Responsibilities

  • Lead and Manage the Security Operations from OSBI India locations
  • Primarily responsible for security event monitoring, management and response from Bangalore / Hyderabad
  • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring is manage aligned to group Standard Operating Procedures, Guidelines and Policies
  • Manage and deliver the Identity and Access Management (IAM) Operations
  • Coordinate with local Assurance teams and manage local resources to support Audits, Risk and Controls Assessments, corrective treatment plans and Compliance requirements for the Group
  • Manage and maintain IAM tools, Improvements, Process Definitions, Maintenance of Assets (documents etc.) in order to keep the function audit focused and audit ready
  • Ensure compliance to SLA, process adherence and process improvement to drive operational excellence for security services
  • Support reviewing, revising & developing security operations framework as required, highlight challenges in managing SLAs etc.
  • Responsible for the team in India, over all use of resources, performance of resources and initiation of corrective actions as necessary
  • Creation of reports, dashboards, metrics for Information Security Organisation across all function in coordination with Senior Managers of other Information Security functions
  • Responsible for documenting, tracking and coordinating delivery of actions and tacks from Risk Assessment and Management activities such Risk Control Self-Assessment (RCSA), Internal and External Audits
  • Coordination with Internal and External Stakeholder including pear Managers and Senior Managers across the group, build and maintain positive working relationship with them
  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • E, B. Tech, 3 Year Regular Diploma or Equivalent in any IT streams
  • CEH
  • Additionally one of more certification in information security domain
    • CISSP essential
    • GCIH
    • GEC
    • CISA
    • Etc.

Experience Requirements

  • Total experience: 10 to 15 years
  • Relevant Experience: 8 to 12 years in Security Operations or Identity and Access Management and with a Medium to Large organisation preferably in Banking and Financial Services in the last job
  • 5 years + leading a team of with varied skillset and experience in Security Analysis or Incident Management, Identity and Access Management

Knowledge Requirements

  • Expert knowledge in Identity and Access Management Techniques, Tools and Compliance
  • Expert knowledge of Security Incident Monitoring, Response, Mitigation & Management
  • Expert knowledge in Security Device Management and SIEM (E.g. Rapid7, Splunk etc.)
  • In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management etc.
  • Excellent knowledge in Data Leakage Prevention Analysis, PCIDSS, Relevant Techniques and Tools
  • Experience in threat management
  • Knowledge of various operating systems, networks, applications, databases, middleware to address security threats against the same
  • Proficient in preparation of reports, dashboards and documentation
  • Excellent communication and leadership skills
  • Ability to handle high pressure situations with key stakeholders
  • Good Analytical Skills, Problem Solving and Interpersonal Skills
  • Basic knowledge of Cloud security is essential
  • Basic knowledge of NIST Cyber Security Framework is essential

Please email HRIndia@osb-india.com to apply.

You will work with talented team to define low level design and develop software applications with minimal support of senior staff. Also should have hands-on experience in software development life cycle and agile methodologies.

The successful candidate will be responsible for all documentation and governance is up to date, specifically; Actions Logs and Tracking Tools in order to ensure that all project activity is clearly monitored, and controlled within a robust environment, as well as adhering to agreed service standards which have been administered in line with compliance requirements.

Responsibilities

  • Requirements analysis
  • System design
  • Unit testing
  • System build
  • System test support and system implementation
  • Also be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and robust software’s is built whilst ensuring that he/she provide the bank’s customers a superior experience

OSBI Company Values:

  • Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

  • Bachelor degree in computer science or relevant

Experience Requirements

Hands on experience in the followings areas:

  • 2-3 years of software development experience preferably using AS400/ RPG Technologies
  • Understand project requirements and design
  • Develop low level application design for given business requirements
  • Produce quality code in line with design and business requirements
  • Develop efficient unit test cases to support testable and working software
  • Minimal knowledge of application security
  • Awareness/understanding of Design concepts
  • Provide inputs/estimates during planning/walkthrough

Knowledge Requirements

  • IBM DB2 Query Manager
  • iSeries
  • RPG-XML Suite by Krengeltech
  • Thenon (Version Control)
  • SOAP API
  • NoMAX (Replication)
  • HMC
  • Knowledge of source control tools like Perforce, Git, VSTS/TFS etc., is a plus
  • Debugging and trouble shooting skills
  • Awareness / understanding of SDLC process and software development methodologies like Agile/Scrum, Waterfall etc.,

Please email HRIndia@osb-india.com to apply.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities

  • Configuration of SCOM 2019 and any future versions.
  • Managing SCOM Environment end-to-end.
  • SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc..
  • Responsible for supervision of activities carried out by the Event administrators.
  • Shared responsibility of patch management and application deployment from SCCM.
  • Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
  • Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported.
  • Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary.
  • Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
  • Analyse; commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.
  • Analyse, assess and produce Weekly / Monthly MI (Management Information) on Capacity & Availability of all monitoring systems.
  • Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
  • Implement all hardware and software upgrades, both from a technical & user perspective.
  • Ensure that service management procedures are adhered to by self.
  • Ensure that all security management procedures are adhered to by self.
  • Work with the organisation in executing continual service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
  • Engage in routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes in order to maximise their effectiveness in conjunction with the other infrastructure teams.
  • Create and maintain all documentation within your area of infrastructure as required.
  • Where required support new projects and initiatives where appropriate.
  • Collaborate in delivery with Third Parties; ensure consistent standards are met at all times.
  • Maintain the company’s compliance standards and own compliance training.
  • Handle Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.

Qualification

  • A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential
  • At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential
  • ITIL V4 foundation

Experience Requirements

  • Overall experience of 9 - 12 years in IT infrastructure domain
  • 3 - 5 years previous experience in a complex corporate IT infrastructure role is essential
  • 2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)
  • 2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure
  • 2 years previous experience working within a financial services organisation is essential
  • 1 year relationship management experience with 3rd party providers

Knowledge Requirements

  • Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2019
  • Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools
  • Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential
  • Excellent knowledge on IT Infrastructure Monitoring systems & technology
  • Basic knowledge of Microsoft System Centre Orchestrator
  • Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment
  • Basic knowledge of ServiceNow Administration
  • Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required
  • Excellent knowledge on ITIL framework
  • Strong Communication Skill (Oral & Written)

Please email HRIndia@osb-india.com to apply.

This exciting opportunity is for those who wish to pursuit a career in IT solution delivery, gaining in-depth specialist product knowledge and delivering high profile business changes as part Solution Delivery group. This position will work closely with our business analysts, testing, Release Management and live support teams to define and ensure best practice procedures are followed.

Responsibilities

Product Development:

  • Gaining in-depth knowledge of the product tools and features.
  • Deliver quality developments and ensure they are consistent and aligning to coding standards.
  • Support backlog prioritisation sessions providing technical impact assessments as part of the backlog acceptance process.
  • Participate in solution delivery workshops to provide functional specifications with tractability to requirements.
  • Provide estimates for the implementation of remediation actions/new features.
  • Conduct peer reviews of System Build unit testing for quality assurance.
  • Support and contribute to all relevant documentation following internal standards, procedures and guidelines.
  • Support release activities including; code deployments, configuration updates and service introduction to support system implementations to all environments, liaising with other teams as appropriate.
  • Showcase process build iterations to stakeholders in order to validate and/or refine the solution.
  • Contribute to meetings with Business/ Solutions analysts, product managers, quality assurance and release managers to track progress and highlight issues as needed.

Product Support:

  • Undertake problem and root cause analysis for product incidents and propose remediation options across all environments.
  • Co-ordinating with other support functions to ensure fixes are accomplished in a timely manner.
  • Monitor environments, ensuring we are proactive with identifying issues and suggesting service enhancements.
  • Support technical teams with software patches.

Company Values:

  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • Graduate or Post Graduate in Computers.
  • ITIL awareness is desirable.

Experience Requirements

  • 3 years previous experience working in any of the BPMN technologies available in the market.
  • 3 years’ experience working as a developer in any of the BPMN technologies.
  • 3 years demonstrable experience at working independently and communicating at all levels.

Knowledge Requirements

  • Excellent knowledge of MS Office suite 2003 and above (including MS Visio or equivalent) - essential.
  • Excellent oral/written communication skills - essential.
  • Excellent knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) - essential.
  • Thorough knowledge of supporting IT systems is essential.
  • Thorough knowledge of MS Visio or equivalent tools (for eg Business Optix) - essential.
  • Excellent knowledge of internet applications, protocols and web tools - essential.
  • Thorough knowledge of Web Service (e.g. Rest , SOAP) are desirable.
  • Scripting knowledge using VB scripts and Java script - desirable.
  • Strong communication skills are essential.
  • Understanding of agile delivery and project management approaches are desirable.
  • Understanding of product management approaches are desirable.
  • Understanding of business requirements analysis are desirable.
  • Understanding defect management processes are desirable.
  • Understanding of release management activities.

Please email HRIndia@osb-india.com to apply.

The System Analyst role will report direct to the Product Manager – RPA and will work with RPA team & business users both in India & UK.

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved RPA work schedule conducting and evidencing robust RPA delivery in line with planned release cycles and agreed delivery timelines.

Responsibilities

  • Interface directly with senior business users & SMEs on daily basis.
  • Work with teams to identify automation opportunities & recommend the automation approach best suited for the request.
  • Running workshops with process owners/SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.
  • Design business case, business requirements, AS-IS & TO-BE process documents in line with defined standards & approved tools.
  • Calculate process complexity, technology complexity & compliance complexity to arrive at a complexity ratings and build effort estimates.
  • Work closely with Development & QA team to ensure the requirements are correctly understood & mapped.
  • Prepare & report a daily status report for active projects, weekly summary of RPA activities & monthly BOT performance report to stakeholders.
  • Ongoing monitor of benefits realised as part of the delivery's and recommend optimisations to improve automation efficiencies.
  • Develop and maintain a good working knowledge to support each system / project and testing phase.
  • Attend department, project and business meetings to provide updates and feedback on each automation request.
  • Effective communication and co-ordination between teams located in India/UK and support for status consolidation, progress tracking and reporting to Product Manager.
  • Adherence to defined standards & framework guidelines for automation request.
  • Flexible approach to work schedule to meet sprint cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).
  • Maintain the company’s compliance standards and own compliance training.

Qualification

  • Graduate degree / 3 Year Diploma is essential
  • Certification is business analysis is desirable
  • Certification in anyone of the RPA tool is desirable

Experience Requirements

  • 5+ years of business analyst experience in working on Robotics Process Automation (RPA)
  • Experience in using RPA tools such as Automation Anywhere, UIPath etc.
  • Working knowledge of MS Visio or similar workflow documentation tool
  • Experience in working in an agile team
  • Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge Requirements

  • An ideal candidate will have knowledge on Azure DevOps, JIRA, MS Visio and MS Projects and any similar tools.
  • Thorough knowledge of the software development cycle and the issue resolution process is essential.
  • Good understanding of automation concepts & visualisation is essential.

Please email HRIndia@osb-india.com to apply.

They will work with Project Team to co-ordinate closure of complex tickets or raise any development requirements for the supported application that require the third party software supplier’s input. They need to ensure training junior in the team about new process and guide in resolving tickets (as required). Also, ensure to problem tickets to closure.

Responsibilities

  • Have very good knowledge in AS400 systems and software required to carry out the role.
  • Must have a good knowledge of RPG, RPGIV, Control Language (CLP) and SQL.
  • Have the ability to handle new and unfamiliar situations effectively, adopting and promoting change readily.
  • Have confidence in own decision making within company guidelines knowing when to seek advice from line manager.
  • Have a logical and analytical mind with the ability to understand business systems from practical and programmers point of view.
  • Have problem solving skills with the ability to actively review and improve procedures.
  • Numerate and literate with the ability to calculate figures and amounts such as discounts, interest and percentages and to write accurate correspondence.
  • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s.
  • Raise any Operations JIRA’s for any tickets that require the third party software suppliers input.
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed.
  • Ensure all Treating Customer Fairly requirements are met.
  • Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers.
  • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams.
  • Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
  • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable.
  • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven.
  • Flexible to work in any shifts as per business requirements. (Probably no US Shifts).

Qualification

  • B.E. Or B. Tech. (Computer Science/ IT/ Similar Discipline)\ B.C.A.\ B. Sc. (Computer Science/ IT)

Experience Requirements

  • 3-5 Years’ experience of AS400 iSeries analysis, Support is essential.
  • Experience in handing critical incidents, RCA etc.
  • Good knowledge on RPG / RPG LE, Free Format, CL/CLLE, DB2.
  • Knowledge of RPG_XML suite, Web services integration will be preferable.

Knowledge Requirements

  • Knowledge in Banking and Savings/Mortgage Domain is desirable.
  • Experience of web services integration with AS400 is highly desirable.
  • ITIL v3 foundation certification.
  • Should have excellent communication skills.

Please email HRIndia@osb-india.com to apply.

The responsibilities in this team will include hands on bug fixing, service transition, supporting the team technically, code reviews and mentoring talented resources. You will become the ‘go to’ person in the custom team for supporting the custom applications as well as offering technical recommendations in how to approach a problem and how to obtain an optimal solution in a timely manner. Also, shift role and other administrative work is carried for the team.

Responsibilities

  • Maintain Application support activities and team management
  • Hands on Incident Management, Problem management, Change management and Information management
  • Metrics/KPI – Calls and tickets ensuring we understand our KPI support numbers on monthly basis
  • Ensure proper procedures are in place for Service level management, OLA and knowledge base
  • Hands on supporting Java or Dot applications
  • Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production
  • Own Service transition of application to BAU from project teams
  • Production of service review information including monthly service levels packs as well as creating transparency around key outage areas
  • Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls
  • Post Implementation signoff: Getting sign off from the business that deliver into production is complete
  • Conduct and document regular 1-2-1 with direct reports
  • Escalate issues in advance to line managers in advance if any
  • Identify the team members gap/training needs
  • Collaborate with technical leads and cross teams to remove obstacles for the team if any
  • Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem
  • Coordinating dependencies with onsite and any other external teams
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Actively manage risk and ensure that relevant control/risk process are adhered to
  • As nominated risk champion for your function, work alongside the risk function in developing and maintaining as risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting positive culture awareness and accountability throughout your function
  • Line manage, coach all direct reports, including all aspects of performance management, resource planning, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Managing and owning team’s deliverables in terms of quality, schedule by using right practices and adhering to company’s process and policies
  • Ability to keep team together and guide team on complex issues to investigate

Qualification

  • Graduate or Post graduate in computers or relevant field.
  • Any Java and MS SQL technical certification would be added advantage.
  • Application Support background is mandatory.
  • ITIL V3 Foundation certified desirable.

Experience Requirements

  • Graduate or Post Graduate in computers or relevant field
  • 8-10 years or more of experience on Java or Dot net with MSSQL with Application support background mandatory
  • 3+ years of people management mandatory with experience in complex system production and release management is essential
  • Experience in leading a team technically
  • Hands on experience on Java development or support or Dot net development or support
  • Experience managing teams and deliveries
  • Experience with Web Services development
  • Exposure to any of the build and deployment tools
  • Understanding of upgradation, migration and environments
  • Experience working with vendors
  • Good team player and coordination skills

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential.
  • Basic knowledge of UK mortgage and/or savings products is mandatory.
  • Application Support of Java or Dot net applications mandatory.
  • Knowledge on ITSM tools mandatory.

Please email HRIndia@osb-india.com to apply.

You will be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and automated processes for AWD users is achieved whilst ensuring that you provide the bank’s customers a superior experience.

The remit of this role will span across the One Savings Bank Group operational structure covering all subsidiaries and locations in the UK and India, providing a breadth of knowledge and understanding across the whole business to optimize service and processing opportunities.

Responsibilities

  • Business Process Management SME, gaining in-depth knowledge of the product tools and features (AWD or other).
  • Application deployment and upgrade coordination.
  • Support Project delivery with custom development by providing time and effort build analysis on proposed designs.
  • Lead new design proposals, investigate and recommend solutions for implementation of new features of the BPM product.
  • Incident Management: 3rd line server support – Triage and problem coordination with L3 support team.
  • Monitoring of the environment and ensuring that you stay on top of all issues.
  • Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.
  • Engage 3rd party supplier to progress resolution of issues.
  • Knowledge sharing with other support staff to build good knowledge base, review, agree and enforce coding standards and design principals.
  • Release Management: Release application changes though the environment with the proper planning and due diligence to ensure production stability.
  • DR Test Verification of systems as per the yearly DR policy.
  • All Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.
  • Problem Management: Ensuring recurring issues are addressed by the right process and recurring issues escalated to architecture.
  • Post Implementation Signoff: Getting signoff from the business that delivery in to production is complete.
  • Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • Graduate or Post Graduate in computer science and/or Business.
  • Technical IT training qualifications is beneficial.
  • ITIL® Foundation Certification is beneficial.
  • ITIL® Intermediate: Continual Service Improvement certification is beneficial.

Experience Requirements

  • 8 years or more of application Support or Development roles is essential.
  • 8 years or more demonstrated experience in managing communication "upwards" to stakeholders is essential.
  • 8 Years or more experience in complex system production release management is essential.
  • 8 Years or more of windows server support is essential.
  • 8 Years or more experience in Databases (MSSQL) Create Tables, Views, Joins, Sub query, Stored Procedure, application of cursors and collection is essential.
  • 8 Years or more experience supporting applications in a financial services environment is desirable.

Knowledge Requirements

  • Windows Server skills are essential.
  • MSSQL skills are essential.
  • Java with HTML, CSS, Java-script skills are essential.
  • JBOSS WAS EAP 7.2 + skills are essential.
  • Apache HTTP Server skills are essential.
  • Apache Tomcat 8 + skills in respect skills are essential.
  • Knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) are essential.
  • Intermediate to Expert knowledge of MS Project, Excel, PowerPoint, Visio, Word are essential.
  • Good understanding of service desk tools are essential.
  • Robust understanding of Incident and problem management are essential.
  • Excellent trouble shooting skills to trace root cause are essential.
  • Good knowledge on document management, including document formats and viewers are desirable.
  • Basic knowledge of UK mortgage and/or savings products are desirable.

Please email HRIndia@osb-india.com to apply.

The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. Credit Committee and Board Committee packs, Forbearance, Applications, Completions dashboard etc.), and periodic testing of the controls implemented and executed by the 1st line business functions (i.e. lending underwriting assurance process).

The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals.

Core Responsibilities

  • Ad hoc credit risk analysis requested by Team Lead or Manager (e.g. Vintage analysis, Delinquency reports, Exceptions analysis etc.)
  • Understand IRB and ICAAP basics and produce report and analysis catering to these principles
  • Understand the SRMF policies laid out by the bank and align objectives
  • Design, assess and monitor Risk Appetite and Early Warning Indicators of the portfolio
  • Assess creditworthiness of existing or prospective clients
  • Determine in depth the degree of risk involved in lending
  • Carefully analyse data and produce clear and objective reports
  • Draft models of credit information that predict trends and patterns (basic knowledge of PD and LGD models)
  • Thematic risk specific deep dive reviews and controls testing across the business risk functions as required
  • Execution and timely delivery of the BAU reports
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification/Certification

  • A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Experience Requirements

  • 4+ years’ experience of owning and running regular ad hoc risk analysis.
  • 4+ years previous experience using SAS and SQL
  • Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, Pivots, other excel formulas) essential.
  • Proficient user of Microsoft PowerPoint, creating presentations for senior management and basic knowledge of Power BI.
  • 4+ years’ experience of undertaking a credit risk related role within a retail consumer finance / insurance business is desirable

Knowledge Requirements

  • Knowledge of Credit Risk management within the banking / financial services sector.

Please email HRIndia@osb-india.com to apply.

It also includes support for operational functions across the OSB Group to deliver key initiatives designed to maximise opportunities for growth and standardisation, ensuring annual special operational events and business change activity is conducted to an agreed plan and timeline ensuring key transactional activity is carried out effectively; examples of activities will include Savings and Mortgages annual statement production, regulatory ops reporting amendments, rate change management and co-ordination of core system data as well as supporting the Relationship Owners with the governance and oversight requirements for agreed critical and important outsourcing arrangements such as print and mail services within the business and in line with agreed contractual commitments and the banks Vendor Management and Outsourcing policy and standards. 

The role holder will work closely with the operational teams to understand their business needs. Working together with the Operations and the Transformation teams ensuring agreed actions are accurately captured, where required documenting business requirements ensuring their continuity throughout the project/change lifecycle and and/or manage smaller initiatives independently.

The provision of a consistently strong level of customer service to both internal and external customers is key, ensuring all documentation and governance is kept up to date in particular control processes and risk assurance matrix are maintained within a robust environment and administered in line with compliant requirements

The remit of this role will span across the OSB Group operational structure covering all subsidiaries and locations in the UK and India, providing knowledge and understanding across the whole business to optimise service and processing opportunities.

Core Responsibilities

  • Support the Business Services manager in ensuring robust governance to support process change (non system) in line with the agreed procedures and standards. Support the enhancement of Business Services and Operations technical and practical competence through the hands on support of creating Process Improvement tools and methodology in order to create a successful improvement culture; focusing of data-driven improvements and sustainable change.
  • Support the Business Services manager to track process changes, coordinate requirement gathering and facilitate the delivery through various departments. Preparing associated agendas, supporting papers in advance of scheduled meetings and where required chair / facilitate meetings to achieve meeting objective.
  • Work as a liaison with the operational and business functions to plan business readiness criteria ahead of the implementation of change, ensuring all impacted departments are in readiness to absorb changes.
  • Support with maintaining the high level portfolio view of all annual special operational events, business change and process change delivery. Liaise with Business Services workstream leads and business representatives to obtain and provide information on business change/event position including status updates, progress on actions, decisions needed, ensuring effective escalation and management of risks and issues and back to green activity plans/timelines where needed.
  • Provide support in ensuring documented procedures are established, kept up to date and communicated in respect to all business operations annual activity.
  • Support effective cross functional co-ordination of business stakeholders required for supporting with the delivery of business operations and change activity.
  • Ensure the defined governance standards and requirements for documentation are strictly adhered to and evidenced including relevant sign offs/approvals and required artefacts are in line with the agreed risk assessment matrices.
  • Support the maintenance of a complete, version controlled document library for the required procedures, templates etc being used by the team.
  • Support with KRI and KPI reporting against agreed metrics. Where required, support with agreed corrective actions to address potential or breached risks and performance standards.
  • Maintaining up to date process change documentations, including RAID’s (Risks, Assumptions, Issues and Dependencies) log, plans and action logs. Support with RAID reviews and workshops ensuring timely and accurate focus on management and closure of identified risks and issues.
  • Ensuring all amendments and updates to key artefacts/policy, procedures are effectively communicated and trained out to the team and change community and where required the changes are approved at the Vendor Management Committee.
  • Conducting quality assurance activities including internal and external audit reviews in line with the agreed OSB quality control framework.
  • Gathering and archiving project Lessons Learned and reusable data and support the Lessons Learned Roadmap/ Action plan production and maintenance of themes identified in collaboration with the Manager
  • Support with internal and external audit reviews.
  • Regular and accurate production of key management information and reporting in line with agreed reporting schedule.
  • Be able to perform data analysis and interpret patterns and trends and present findings to stakeholders; reconcile large volumes of data to support with the delivery of business events and business change activity.   
  • Ensure regular controls reporting to key stakeholders in the business and support investigations where discrepancies occur to identify root cause. Liaise with key stakeholders to agree corrective action and track to closure.
  • Attend working parties and meeting as required to support business need.
  • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed.
  • Ensure all Treating Customer Fairly requirements are met.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification/Certification

  • GCSE/GCE qualifications in both maths and English are essential.
  • Prince 2 practitioner, Lean Practitioner & Six Sigma green belt or above is desirable.

Experience Requirements

  • 2 years’ experience working within a Financial Services industry is essential.
  • 2 years’ experience working within a regulated environment is essential.
  • 2 years’ experience of savings and mortgage retail products is desirable.

Knowledge Requirements

  • Working knowledge of the Data Protection Act, Anti-Money Laundering and TCF is essential.
  • Knowledge of FSCS, HMRC and Regulatory Reporting is desirable.
  • Knowledge of Vendor Management and Outsourcing policies and frameworks is desirable.
  • Working knowledge of process re-engineering and business analyst tools and methodology is
  • Working knowledge of process control monitoring tools and methodology is desirable.
  • Intermediate level skills in Microsoft Word and Excel, VISIO, PowerPoint, are essential.
  • Intermediate level of skill of data reconciliation process and principles is desirable.

Please email HRIndia@osb-india.com to apply.

The key purpose of this role is to execute  model validation activity across a breadth of models and purposes (both material and non-material) ensuring that high materiality models are subject to robust independent validation providing assurance to key model committees that the models are assured as to their quality and risk.

OSB is aspiring to IRB standards with independent validation a growth area for the organisation and therefore the role holder will have potential to influence validation and wider model governance working with internal stakeholders and external expertise.

Core Responsibilities

  • Support the Head of Model Validation in improving polices, standards and practices across the validation function including:
  • Input into validation policies and standards by making recommendations and sharing experience and expertise.
  • Providing opinion on regulatory requirements and emerging practice such that recommendations may be made.
  • Maintaining validation evidence to enable audit reviews.
  • Being an advocate for model validation throughout the organisation, supporting training and awareness sessions as required.
  • Validation of material and non-material models across all aspects of the model lifecycle. This will include assessing the appropriateness of the data utilised, the methodologies, the performance of the model, the clarity of the model documentation, appropriateness of model monitoring, and the use of the model. In practice you will be expected to:
    • Perform independent analysis utilising statistical techniques to interrogate, review and challenge model development evidenced through robust validation reports.
    • Engage with the Head of Model Validation on findings and recommended materiality.
    • Provide clarity to the model owner / model developer as to the findings / query such that the matter is understood.
    • Utilise expertise to agree any remedial actions with the model development team in review meetings.
    • Provide, where relevant, views on regulatory compliance with items such as SS3/18.
    • Produce comprehensive validation reports in line with the validation framework for review at the appropriate Committee / approval body.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • Management and engagement stakeholders across the organisation to ensure effect model validation practice is embedded.
  • Deputise for the Group Head of Validation as required.
  • Work with external consultancies to supplement and expand validation capability and expertise.

Qualification/Certification

  • A degree or equivalent qualification in a quantitative field is essential.

Experience Requirements

  • 2 years’ experience working within a similar model validation or model development related role is essential.
  • Significant experience of credit risk models including IFRS 9, preferably obtained within an IRB accredited / aspirant firm is essential.
  • Significant experiences of utilising quantitative analysis is essential.
  • Significant experience of writing reports for senior committees is desirable.
  • Good experience of risk models across numerous disciplines is desirable.
  • Significant knowledge of regulatory expectations in relation to model validation at an IRB aspiring or accredited firm is desirable.

Knowledge Requirements

  • Sound understanding of model risk and the model lifecycle is desirable.
  • Specialist understanding of Credit Risk models and techniques is essential.
  • Specialist technical knowledge of quantitative analysis is essential.

Please email HRIndia@osb-india.com to apply.

Core Responsibilities

  • Support the IFRS9 impairment process (including the provision of regular MI and ad-hoc analysis)
  • Support the IRB RWA calculation process (including the provision of regular MI and ad-hoc analysis)
  • Continually identify opportunities to develop and enhance the above processes whilst providing commentary and analysis of trends and movements
  • Control execution across both the impairment and capital processes
  • Ensure that you understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

  • 5 years previous experience undertaking a risk related role within a retail consumer finance environment (in particular mortgage assets) is essential
  • 5 years previous experience of modelling/advanced analysis using Microsoft Excel is essential
  • 5 years previous experience undertaking advanced SAS/SQL programming is essential with experience of WPS desirable
  • 3 year previous experience running impairment or capital processes is essential.

Knowledge Requirements

  • Advanced knowledge of using SQL or SAS for modelling, reporting and data manipulation is essential
  • Intermediate knowledge of risk management is essential
  • Intermediate knowledge of impairment (IFRS9) and capital (IRB) is essential.
  • Intermediate knowledge and understanding of probability and statistical techniques is essential.

Qualification/Certifications

  • A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Please email HRIndia@osb-india.com to apply.

Specifically supporting the development and maintenance of regulatory compliant rating systems used for the Internal-Ratings Based (‘IRB’) approach, compliance with the International Financial Reporting Standard 9 Financial Instrument (‘IFRS9’) rules and other models used by the business across the customer life-cycle.

As a lead analyst it is expected that the individual would utilise their experience to lead analysis and challenge modelling across the team.

Core Responsibilities

  • To support the implementation of such models across the organisation and provide expert assistance to ensure practical use, application and documentation and proof of the same;
  • To be accountable to a Head of Model Development to support the organisation obtaining and maintaining its IRB status and maintain IFRS9 compliance; that the models and rating system are fit for purpose; and can be relied upon to accurately assess capital and IFRS9 reporting requirements for credit risk and impairment modelling;
  • To support Risk in providing an informed view of the credit profile of the bank, potential impairments and support the stress testing of the same, particularly as it relates to potential losses and capital consumption assessment and planning;
  • To undertake analysis to support the assurance that the requirements for an IRB firm and IFRS 9 are being met and that the models and rating systems in place are performing in accordance with expected standards and outputs;
  • Undertake analysis and model development for IRB, IFRS9 and other Bank models. Ensuring the models differentiate properly by asset class as they relate to the initial assessment, decision-making, application processes, behavioural monitoring processes and loss given default (‘LGD’) outputs to deliver a suite of models which are capable of delivering accurate Expected Loss (‘EL’) for the portfolio and cohorts;
  • Provide recommendations on research and analysis to your the Head of Models and Ratings and oversee research and analysis in order to deliver on the group data requirements and stress testing scenarios, as needed to develop IRB and IFRS9 compliant models.
  • As directed, undertake the necessary reporting, analysis and support activities to ensure risk committees and the board and board committees receive relevant timely, high quality and relevant data, MI and reports – particularly on model effectiveness and affirmation of IRB and IFRS 9 standards;
  • Undertake the ongoing IRB and IFRS9 ongoing model improvement and maintenance on the direction of the Head of Models and Ratings;
  • Accommodate any independent model validation or audit function and enable its duties to be carried out in accordance with regulatory requirements, providing regular reports, analysis and management information to support its activities;
  • Recommend new model development approaches and perform the development of new models as appropriate. Ensure material changes to existing models and ensure these are approved through proper governance channels with the required impacts identified and assessed;
  • Providing reports and analysis, supporting the assurance that the ratings system and methodology is applied correctly across various market segments and remain valid and appropriate for any distinct asset classes – for both existing product and customer types and for any identified potential new ones;
  • Work with colleagues in the Models and Ratings team to help define and implement general governance and model risk framework over the ratings system including deficiency management; internal staff guidance on usage; highlighting of inappropriate applications of outputs; and systems stability;
  • Support the Head of Models and Ratings in the provision of detailed reports as required to GMRC covering a review of the performance of the internal model monitoring function and address any weaknesses or shortfalls;
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do;
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed; and
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

  • 5 years previous experience of working first hand in a Risk environment is essential
  • 5 years previous experience of working closely with management functions, experience in producing reporting/analytical output and presenting material effectively is essential
  • 5 years previous experience of model building or validation, quantitative analysis and data manipulation is essential
  • Experience working effectively with Internal and External Audit is desirable
  • Experience working in an IRB or IFRS 9 project environment is desirable

Knowledge Requirements

  • Knowledge of working in a financial services or risk environment is essential
  • Knowledge of model building, quantitative analysis and data manipulation is essential
  • Knowledge of the IFRS9 provisioning and IRB Regulatory framework, requirements and application across a business is essential

Qualification/Certifications

  • A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Please email HRIndia@osb-india.com to apply.

Core Responsibilities

  • Process customer transactions relating to Savings covering account opening, servicing and account closure/withdrawal.
  • Demonstrate a full understanding of all savings procedures and internal and compliance policies
  • Meet key objectives related to quality, SLA, complaints when processing customer transactions. Ensure accurate and timely processing of all customer requests.
  • Receive work allocation notification and work on work allocated within stipulated timeframe.
  • Process the case as per defined process
  • Identify and document the operational issues, communicate and escalate  the same to Mentor/Process lead
  • Identify opportunities for Process Improvement and communicate the same to Mentor/Process Leader
  • Participate in knowledge Management programs and take active role in building empowered team (like
  • maintaining individual query logs, issue logs, failed cases log etc)
  • Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
  • Work on any adhoc projects or data cleanse activities as delegated by the process lead.
  • Contribute towards system testing as and when required.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Details

  • 0-18 months experience in Banking operations

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel Basic knowledge of UK mortgage and/or savings products is desirable

Qualification

  • Qualification: B.Com/BBM/MBA (Finance) 

Assist the delivery of the organisations customer experience strategy.  

The role will work require working in close collaboration with UK based colleagues and as such will require to broadly align working hours with those in the UK as far as practical. Standard working hours in the UK (GMT) are either 9am – 5pm or 8am – 4pm. There will be a requirement to work later than these stated hours on a number of occasions due to the deployment schedule for certain digital releases.

Core Responsibilities

  • Use insight and analysis to deliver customer experience excellence across the organization,
  • To assist with the tracking and reporting of key trends across all channels (Effort, CSAT and Advocacy),
  • Use research and survey findings to support business change decisions
  • Work with teams when using insight to spot skills gaps and training needs across the business,
  • Help communicate the customer experience strategy to the organization,
  • Help communicate customer service ethos to drive improvements,
  • Help with ad-hoc research projects,
  • Contribute to the production of customer journey maps using data and other sources of insight,
  • Support the Customer Experience Team with communications and other ad-hoc tasks,
  • Assist with campaign planning – specifically data extraction and key target setting,
  • Help develop marketing performance reports and analysis as required to assist wider marketing team,
  • Maintain the company’s compliance standards and own compliance training.

Experience Details

  • Customer experience background – detailed level
  • Excellent presentation and communication skills,
  • Word, excel and ppt – detailed levels,
  • UK banking sector exposure – desirable
  • Degree level education in relevant subject,
  • Excellent standard of English – spoken and written.

Knowledge Requirements

  • Intermediate level skills in Microsoft Word, Excel and PPT are essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Qualification

  • Graduation/Post Graduation in any discipline is essential

Core Responsibilities

  • Responsible for preparing daily reconciliations and reporting age wise analysis.
  • Reporting on money market deals for treasury
  • Hands on Treasury reporting and treasury instruments
  • To assist in preparation of regulatory returns for the Bank as well as for subsidiaries
  • To perform roll-forward of regulatory returns within timeline.
  • To respond promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters.
  • Deal with audit queries (Both internal & external).
  • Ensures the timely communication of information to colleagues and line management.
  • Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.
  • Responsible for preparing month end Journals for the treasury
  • Responsible for preparing policy and procedure

Applicants must be able to demonstrate the following skills, competencies and experience:

  • Reliability and integrity
  • Smart appearance with a confident, mature attitude
  • A concern for quality, accuracy and attention to detail
  • The ability to co-operate and work effectively as part of a team
  • The ability to work effectively under pressure
  • Good administration skills
  • Highly organized with the ability to prioritize and manage own workload
  • Excellent communication skills and a good telephone manner
  • A common sense approach with the capacity to use initiative within guidelines
  • Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems
  • Basic documentation skill
  • Basic knowledge on the calculation of the Bank ratio’s

Experience Details

  • 1-2 year experience

Knowledge Requirements

  • Basic knowledge of Banking Industry and basic accounting are essential.

Qualification

  • Graduate degree in Finance / Commerce with MBA (Finance) is desirable.

Please email HRIndia@osb-india.com to apply.

Core Responsibilities

  • Assist in co-ordination of information collection needed for UK tax computations
  • Initial preparation of group’s UK tax computations and returns using OneSource software (there are c.26 companies in the group requiring UK tax returns. Of these, two are banking companies subject to the UK banking surcharge).
  • Work closely with Financial & Regulatory Reporting Manager and (UK based) Head of Group Tax to prepare detailed analysis needed to support UK tax computations (e.g. capital allowances claims, legal and professional fees analysis, technical support for deductibility of expenses etc).
  • To assist in calculating quarterly tax payment instalment and prepare necessary forms to process payment to HMRC.
  • To assist in calculation of monthly current and deferred tax calculations, and calculations of tax numbers for the interim and year-end financial statements.
  • To assist in the quarterly VAT calculation process for the Group.
  • Support Head of Group Tax with any ad-hoc tax work.
  • Ensures the timely communication of information to colleagues and line management.
  • Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.

Applicants must be able to demonstrate the following skills, competencies and experience:

  • Reliability and integrity
  • Smart appearance with a confident, mature attitude
  • A concern for quality, accuracy and attention to detail
  • The ability to co-operate and work effectively as part of a team
  • The ability to work effectively under pressure
  • Good administration skills
  • Highly organized with the ability to prioritize and manage own workload
  • Excellent communication skills and a good telephone manner
  • A common sense approach with the capacity to use initiative within guidelines
  • Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems

Experience Details

  • Minimum of 3 years of work experience in UK corporate taxation.
  • Strong knowledge of tax accounting.
  • Experience of using OneSource or other similar tax computation software is mandatory.
  • Experience of VAT is added advantage.
  • Industry specialism in financial services would be an advantage.

Qualification

  • CA, ACCA, ACA, ICAI and/or ATT / CTA qualification would be desirable. 

Please email HRIndia@osb-india.com to apply.

As the Group develops the role will look to realise further opportunities to develop models that support the business.

Core Responsibilities

  • Align approaches and methodologies for financial instrument accounting across the Group in line with Finance integration plans
  • Management of all aspects of EIR modelling, analytics and reporting (CCFS, KRBS, acquired portfolios) – including but not limited to:
    • IAS 39 AG8 / IFRS 9 B5.4.6 processes (for both assumption changes and BAU)
    • IAS 39 AG7 / IFRS 9 B5.4.5 processes
    • Execution of modelling assumptions in line with governance and policies
    • Review and delivery of final month end outputs to Finance Control for updating to the General Ledger
    • Running sensitivity analysis for external financial reporting disclosures
  • Management of all aspects of mortgage assets accounting fair value modelling, analytics and reporting – including but not limited to:
    • Execution of modelling assumptions in line with governance and policies
    • Delivery of final month end outputs to Finance Control for updating to the General Ledger
    • Running sensitivity analysis for external financial reporting disclosures
    • Analytical reviews of discount margins in use to value HTCAS assets, presenting results in committee papers
    • Day to day management of all aspects of mortgage assets Group CPR modelling, and reporting
    • Maintaining controls and governance around CPR models used for producing outputs to use business wide
    • Reporting to committee (Asset and Liabilities Committee / Group Audit Committee) on findings, reporting on the value of the lending balance sheet; providing comprehensive analysis and recommendations
    • Ensure direct reports are fully up to date with the CPR modelling procedure and can assist with monthly reporting and prepayment queries (where applicable).
  • Manage and support a migration of business activity from UK sites (Wolverhampton) to OSB India (Bangalore) – including but not limited to:
    • Take the lead in migration of processes across site in first six months of the role.
    • Travel to UK for first two to three months of the role, with the potential for future follow up UK visits.
    • Develop an in-depth understanding of UK based processes and models with minimal supervision.
    • Develop a new control framework centred around process documentation.
    • Collaborate with wider team in development of a new cross site operating model.
    • Embed new business processes within first six months of the role.
  • Prepare committee papers and presentations for assumption or policy changes when required
  • Ownership, maintenance and development of the Group EIR models in line with accounting standards
  • Ownership of documentation and procedures for accounting models
  • Establishment of sound control environment for accounting models and associated inputs and output data, including appropriate End User Developed Application Controls (“EUDA”)  controls
  • Monitor and report EIR trends as they relate to both CCFS and OSB Balance Sheet composition
  • Co-ordinate the approach to EIR and Fair Value modelling with Financial Planning and Capital Market teams to ensure consistency and comparability of approach
  • Responsibility for ad-hoc requests effectively and in a timely manner, providing clear, comprehensive analysis and judgement
  • Responsibility of the identification of business risks created by EIR and CPR movement
  • Deal openly and collaboratively with Internal and External Auditors
  • Deliver changes arising from audit findings for given areas of responsibility
  • Responsibility for operating the Long Term Incentive Plan Model when required by Financial Control team
  • Responsibility for computing impact analysis and bespoke modelling scenarios on on-going projects that may arise (e.g Second Charge FCA review)
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

  • 5 years previous experience of working in a Financial Services modelling or reporting function is essential
  • 3 years previous experience in a role related to financial model design, build, maintenance (including EUDA controls) and execution
  • 5 years previous experience of working in an accounting function is essential
  • 2 years’ experience of managing audit requests is essential
  • 2 years’ experience of EIR and Fair Value accounting processes is desirable
  • Prior experience of off-shore (captive unit) client handling is preferred.

Knowledge Requirements

  • Excellent knowledge of mathematical modelling is essential
  • Excellent knowledge of NPV, PV, IRR and other related calculations
  • Good knowledge of Mortgage Product Economics including CPR calculations is desirable
  • Good knowledge of the mortgage servicing process and systems is desirable
  • Good knowledge of applicable IFRS and IAS is desirable
  • Up to date knowledge of regulatory framework is desirable.

Qualification

  • Master/PG Degree in Finance or Banking services.
  • B.Tech (computer science)

Please email HRIndia@osb-india.com to apply.

No jobs
No jobs