Careers

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To apply for our current openings please click on the links below:

07 Sep 2022

Vendor Governance Senior Officer – Vendor Controls

Vendor Control team is a control function which overseas and reports on the effectiveness of vendor performance and risk management for the Group.

Vendor Governance Senior Officer – Vendor Controls is primarily responsible for executing the Group’s vendor management and outsourcing requirements in compliance with Group policies and business strategy
Ensure timely processing of risk assessments, risk acceptances, and ongoing monitoring of program compliance inline with the Group approved Vendor Management & Outsourcing policy and associated procedures
Assist the business in on boarding, ongoing monitoring and exiting/ terminating relationships with vendors
Plan, deliver and report risk assessment activity over supplier arrangements with the intent to identify measure, mitigate and report key risks
Delivering continuing change into the business as policy and procedures evolve

Core Responsibilities

All forms processed and completed as per the Due Diligence Matrix of the Group Vendor Management & Outsourcing Policy (VM&O policy) with 100% accuracy and in-time to plan
Support in developing & implementing Vendor Control Quality Assurance Framework
Support in developing & implementing Risk Management Framework to all Executive Owners and Relationship Owners (RO)
Support business on day to day enquires/ requests related to vendor management lifecycle (on boarding/ ongoing, exit or termination) related activities
Support the review of BCP/ DR and Contingency plan along with remediation action for the Group’s vendors by working with ROs, relevant stakeholders
Support team in conducting onsite Vendor reviews as per the VM&O policy and procedures
Support team in drafting and reviewing the Vendor Controls Team’s procedures inline with VM&O policy
Administratively manage monthly Vendor Management Committee and other key governance meetings (schedule meetings, build pack, draft minutes and issue) by working with Line Manager (LM) and Functional Manager (FM)
Own and manage end to end monthly vendor performance reporting via RO inputs, operational risk reporting systems and report it Vendor Management Committee (VMC) and Risk Management Committee (RMC) on a monthly basis
Report and publish Vendor Management KRI reporting at VMC and other key governance forums on a monthly basis
Maintain Vendor Management Group shared folder structure in accordance with Group record management policy
Assist and support the team in updating the Group’s vendor database with appropriate oversight/ approval with evidences on a monthly basis
Support LM and FM in all Audit open actions to be close as per the agreed timeline in 100% of the cases, without extensions
Active involvement in process improvement/ change projects across Vendor Management
Support ROs in presenting Outsourcer Assurance Document at VMC on a monthly basis
Support vendor management ad hoc projects/ tasks (not part of BAU and Change initiatives) within the agreed timeline with LM and FM
Production of high quality, value add, management reports to support senior management decision making
Review and provide inputs on changes to VM&O policy and procedures as part of regular review cycle; identify and implement process improvements by partnering with various stakeholders
Support InfoSec Team in the review of IT Security questionnaire for vendors by liaising with Relationship owners (RO), Information Security team and vendor in line with VM&O policy and Information Security policy
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
Accountability to ensuring best in class core vendor supplier risk analysis of applicable portfolio ensuring consistency with industry leading practices and conform to all the internal vendor procedure / policies and all related regulatory expectations..
Ensuring the tactical execution of the guidelines is reflected on all core deliverables of the team.
Manage communication and collaboration with business heads, legal, Audit and regulators on risk topics.
Active engagement key front line governance routine inclusive of strategic planning session, governance committees and business review.
As nominated as risk champion for your function, work alongside the Risk function in development and maintaining the risk management agenda, acting both the necessary levels of transparency for potential risk and promoting a positive culture of awareness and accountability through your function
High awareness and adherence to the control environment including Quality Assurance and Quality Control.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

Overall experience of 6 – 8 years in customer contact centre, preferably in Banking and Financial Services
At least 2-3 years of work experience in vendor management/ third party risk roles, preferably in Banking and Financial Services
Experience in a relationship and stakeholder management
Experience of using any supplier management system

Knowledge Requirements

Experience with vendor lifecycle and/or supplier management process, including knowledge of Third Party and outsourcing regulations, is a definitive advantage
Excellent team management evidenced by a track record of success in supporting engagements or other problem-solving initiatives requiring coordination of cross-functional team members with varied backgrounds and skills
Good understanding of information security management, Data Privacy, IT service continuity, IT disaster recovery, business continuity management, and third party control assurance
Demonstrate sound understanding of risk and risk management processes and quality assurance
Knowledge of current applicable regulatory requirements relevant to regulated financial institutions (FCA, PRA, ICO)
Proficient on MS Office suite (PowerPoint, Excel, Outlook)
Strong interpersonal and communication skills (both written and verbal) and ability to work collaboratively, as one team
Ability to think laterally and develop new and innovative solutions to problems
Ability to effectively manage competing priorities
Ability to identify and implement process improvement opportunities

Qualifications/Certifications

GSCE/GCE qualifications in both maths and English are essential (Mandatory bullet point – Do not remove)
Bachelor’s degree (graduate degree) is essential
Suitable qualification in risk management or quality assurance
Certification or sound knowledge and understanding of continuous improvement methodologies (Ex: Lean, Six Sigma, FMEA)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Assistant Manager – Ops Control & Assurance

The key purpose of this role is to lead, drive and support management in embedding an effective and independent assurance oversight model in the Operational 1LoD including the UK Branch network, Customer Service, Complaint Handling and Back Office Operations.

This is a specialised role expected to identify, manage and reduce risk with effective control testing and regular risk assessment reporting to senior management on control testing outcomes, end to end reviews and proposed recommendations and or corrective / mitigating action plans.

The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations

The role will have direct line management responsibility of 4FTE and will involve occasional travel to OSBI offices and to the UK.

Core Responsibilities

Lead, develop and coach team members in line with the Banks fit to practice requirements, and in support of team development and growth
Ensure completion of the day to day execution of the Ops 1LoD risk and control testing for area of responsibility
Support Operational teams in conducting RCSA (Risk Control Self-Assessment) for area of responsibility
Maintenance of the Ops 1LoD risk and control testing plan for area of responsibility, ensure it is completed timely and accurately
Ensure Ops 1LoD Risk Assessments and Risk Registers remain accurate and up to date for area of responsibility including clear correction action plans, owners and delivery dates
Work pro-actively with peers, stakeholders and team members to establish additional monitoring or target testing following control failures, areas of concerns or following deployment of new processes / change
To have oversight and be responsible for the relevant control testing reporting including identification of trends, root cause analysis and recommendations for improvements
Actively participate in regular call listening and calibrations sessions to provide an impartial decision around overall quality and customer outcomes
Develop and maintain a positive, productive, collaborative and professional relationship with team members and peers to co-ordinate the Ops 1LoD assurance plan.
Timely identification and clearly communicate emerging risks or business threats that could influence the risk profile of Operations 1LoD through risk assessments and control testing
Be seen as a key SME within the Ops Control and Assurance function, representing the team in assigned meetings and projects
Lead and chair meetings as and when required, and timely completion of actions assigned from meetings
Establish automation and Process Improvements through deep dives, end to end reviews, risk assessments and control testing.
To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
Deputise for Line Manager in group forums and meetings as and when required

Experience Requirements

Minimum 6 years’ experience in Banking and Financial Risk is essential.
Minimum 2 years’ line management experience is essential
Previous experience of working in a 1.5 control model or chief control office is desirable
3 years’ experience in Operational Risk, Quality Assurance and risk control self assessment management is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential
Excellent knowledge of Banking Operational functions is essential
Excellent knowledge of ethical standards, BCOBS, MCOBS, FCA Principles and DISP
Knowledge of Conduct and Operational Risk and Control Management is desirable

Qualifications/Certifications

Graduation/Post Graduation in commerce/mathematics discipline is essential.
Qualification in quality management (CQI or equivalent) qualification is desirable.
Degree in business finance or equivalent is desirable.
Qualification in process and risk management is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Collections & Recoveries Manager

The Collections and Recoveries Manager role is responsible for the Collections & Recoveries functions based in OSBI, overseeing back office processing and Customer Support (voice/ secure messages/emails) activities for the functions.

The role involves performance management and development of direct reports with overall responsibility of c15FTE, ensuring teams are managing accounts and customer quires/requests within agreed policy, procedures, mandates and service levels.

This role will also be responsible to support ongoing projects/ transformation initiatives/ changes to enhance the technology, systems and processes currently in use within the Collections vertical.

The role requires working collaboratively with key stake holders across group collections & servicing operations to execute, and lead teams through organizational change efforts of varying size and complexity.

Core Responsibilities

Ensure that the OSBI Collections & Recoveries teams provide a consistently high quality of customer based outcomes to both external and internal customers.
Ensure that all processes and procedures across the function are dealt with promptly, efficiently and in accordance with agreed service standards and expectations.
Responsibility to ensure that work volumes are reported accurately and efficiently, ensuring they are being processed within agreed SLA’s and correctly resourced.
Conduct root cause analysis, adopting an approach to continually look for best in class processing standards, procedures and on-going improvement.
Ensuring the teams procedures are documented, up to date and approved
Working with the quality assurance team to ensure a robust quality framework is in place and procedures are aligned to business & regulatory policies
Management and development of all staff in line with agreed training and competencies standards, including all aspects of performance management, coaching, conduct, sickness management, appraisals, employee administration etc.
Contribute to the delivery of agreed business objectives ensuring aligned prioritisation of work focus and team objectives.
Ensure teams are working within agreed budget plans
Ensure teams reports, correct and close all risk event or process gaps in a timely manner.
Conduct end-to-end reviews of process activity to ensure processes performed by the teams are effective, compliant and in line with regulatory and business policies.
Identify areas of opportunity and process improvements. Documenting business cases and proposals with cost and process benefits for Management approval.
Ensure timely reporting and identification of issues and take lead on issue management, ensuring root cause analysis is established; corrective actions are identified and tracked through to closure.
Take responsibility for ensuring agreed standards of outcomes are achieved, specifically looking at areas of improvement around customer contact points and complaints received for their area of responsibility.
Assist with delivery of key business projects and change in line with approved framework, work schedule and operating standards.
Ensure efficiency tools are in place to monitor resourcing requirements ensuring adequate staffing cover and staff capabilities/competencies are regularly reviewed and were required mitigation plans delivered. Regular reviews of Capacity plan and volumes forecast are completed and when additional resources are required, presenting business case and obtaining relevant approvals in a timely manner.
Attend key management working groups and meetings, and where required chair meetings or provide departmental updates, ensuring assigned actions are completed in a timely manner.
Engage with internal and external auditors and support the audit activities
Ensure full compliance to the ISO 27001 Certification Requirements
Regular and accurate production of key management information and reporting for area of responsibility.
Deputise and support Group Head of Collections / Head of Lending when required
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
Maintain Group’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
As nominated Risk Champion for your function, work alongside the Risk/ control functions in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Experience Requirements

10+ years of experience working within a Financial Services organisation is essential.
3+ years of previous experience working as a Manager within an Operational function
7+ years of previous experience in line management and supervisory roles, including direct involvement in managing performance and staff development is essential.

Knowledge Requirements

Robust knowledge of mortgage products and the associated servicing processes is essential.
Working knowledge of the GDPR, Anti-Money Laundering, MCOBS and MMR is essential.
Intermediate knowledge of Microsoft Word, Power Point & Excel is essential

Qualification

Graduate/Post Graduate degree in any discipline is essential
Post Graduate degree is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Non Voice-CCFS Mortgage Servicing

The key purpose of this role is to process transactions and to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support.

Core Responsibilities

Handling and processing customer requests that come through means such as email, post and online applications.
To process all assigned work efficiently, accurately and within prescribed SLAs
To demonstrate an all-round knowledge of the company’s products and processes
Handling outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
Maintain the company’s compliance standards and own compliance training
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
To ensure the timely communication of information to colleagues and line management

Experience Requirements

12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Basic knowledge of UK mortgage Process
Intermediate level skills in Microsoft Word and Excel are essential

Qualification

Any Graduate

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Mortgage Servicing Officer ( Voice)

The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support.

Core Responsibilities

Handling and processing customer requests that come through means such as telephone, email, post and online applications.
To process all assigned work efficiently, accurately and within prescribed SLAs
To demonstrate an all-round knowledge of the company’s products and processes
Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
Maintain the company’s compliance standards and own compliance training
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
To ensure the timely communication of information to colleagues and line management

Experience Requirements

12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Basic knowledge of UK mortgage Process
Good communication and comprehension skills is essential
Intermediate level skills in Microsoft Word and Excel are essential

Qualification

Any Graduate

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Project Manager Tier 2

As the Project Manager you will be responsible for quality delivery of the allocated change projects which have been assigned to ensure effective delivery against the transition timelines or agree project delivery date considering customer and end user processing journeys, ensuring the right solution and project approaches are being managed as we continually transition and change the business.

Key responsibility to ensure robust and accurate project plans are developed from a timeline, resource and cost perspective to deliver against the agreed objectives and project scope to a successful implementation, ensuring understanding of business change needs and assessing the impact and risk of those changes as well as providing effective communication channels to all stakeholders specifically at a senior level, this will involve regular communication and management of the change team based in the UK and India.

Working hand in hand with business sponsors, programme, business analysts, IT and key stakeholders/work streams leads, process owners & developers internally and externally. The role holder will ensure processes and working practices are carried out in line with the agreed project approach and business change policies and procedures and operating frameworks. They will provide excellent customer service delivery, effective risk management and identify areas of opportunity to improve best practices and ways of working and ensure work stream leads are working to agreed timelines to enable OSB meet strategic and operational objectives from a Commercial and business perspective

The role involves providing sound direction, governance and oversight across areas of responsibility and also understanding the wider programme impacts which may involve some travel to third party locations and the UK.

Responsibilities

Work within and develop where needed the right ways of working and the required project and change operating framework for each project responsible, using agreed formats/documents and operating methods to meet project needs.
Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.
Able to work at a strategic as well as a detailed level, engaging with a wide range of stakeholders across the Group and third parties.
Ensure effective data analysis and reviews are carried out to support the business case, proposed projects and system requirements.
Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts for allocated work schedule.
Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.
Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.
Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements.
Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.
Own all Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans ensuring they are managed effectively.
Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.
Report and manage specific Project budgets for areas of responsibility.
Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.
Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.
Develop suitable corrective action plans to address areas of development opportunity through lessons learnt.
Liaise with in-house staff responsible for maintenance and development of existing systems and processes.
Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate.
Where required, line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.
Coach areas of the business who are not familiar with the agreed project management framework.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Qualification

GCSE/GCE qualifications in both maths and English are essential
Prince 2 practitioner or PMI is essential

Experience Details

7 years in a Project Management role managing high profile / critical projects using waterfall and agile methodologies is essential
5 years experience of working and managing projects in a large and complex change function is essential
3 years experience of manging projects within the financial services sector is desirable

Knowledge Requirements

Specialist knowledge of project management methods and approaches in a large scale and complex environment with a particular emphasis on the use of banking industry standards is essential
Specialist knowledge of industry project management best practices and methods is essential
Detailed knowledge and experience of working as a Project Manager, Project Coordinator or Scrum Master/Product Manager within agile software development teams is desirable
Detailed knowledge of project governance, Prince 2 and project methodology is essential
Detailed knowledge of Microsoft Word, PowerPoint, Excel, Project and Visio is essential
Detailed knowledge of the project lifecycle and a variety of project approaches is essential
Detailed knowledge of Project Management Delivery tools(such as MSP, Clarizen or others) is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Process Trainer – Lending

The principal purpose is to support the Training Lending Vertical within the bank and other company level changes that impact the functionality of operations and other support functions. The role will involve planning, designing and delivery of end-to-end new hire and refresher training modules. It also involves assistance on Lending projects and maintenance and delivery of training content in line with quality standards.

The role also includes conducting Training programs and classes for both new and existing staff in the Bank’s Operations Unit to ensure they have relevant knowledge. Training will need to be aligned with the UK Operations unit so will require a close working relationship with the onshore teams as well as other relevant UK department. This is currently a position providing an excellent opportunity to develop skills related to training & exposure to projects, migrations/ change – in the process gaining a good understanding of the Banks Lending business. Some travel to offices in the UK and Bangalore/Hyderabad might be required.

Core Responsibilities

Effectively manage training E2E New Hire Training delivery assigned by the Training Manager and Lead
Suggest recommend changes to the New Hire Training schedule/ report mechanism from a time and cost perspective
To highlight any Risks and Issues related to batch with the Training Lead
Review and Close of all issues post delivery of New Hire Training
Work on Projects , Migrations & Change related training deliverables and training requests
Understand content documentation, review and respond
Document high quality training material in line with Industry Standards (PPT’s, User Guide, and Handbook)
Effectively manage communication (with Lead and Stakeholders) both verbal and written prior, during and post training delivery
To accurately identify and assess organizational, departmental, and training program needs in relation to new hire training and refreshers
To conduct and organize training programs – process, product & compliance/regulatory trainings
To design & deliver training programs – process, product & compliance/regulatory trainings
Support with ongoing Project, Change and Migration related training delivery as per requirement (Design/Delivery)
Support and deliver on L&D and Behavioural Trainings according to availability
To effectively work with the new hire training vertical and content vertical to produce high quality training material
Conducting post training assessment to ascertain the ROI on training
Align refresher trainings to improve the performance levels of the staff to meet the organization goals post delivery
Assure the application of effective training principles/methods/philosophies
Think critically & actively patriciate in team decision making and problem solving
Assure actions are consistent with business goals and objectives
Develop and sustain effective relationships with team & stakeholders
Publish Weekly Update for self – End of each week
Use effective interpersonal & interdepartmental communication techniques
Conducting Training Needs Analysis and develop and implementing training based on gaps assessments
Use a variety of training methodologies, techniques and learning tools to maximize the effectiveness of training programs
Working with the onshore training manager to agree and oversee the delivery and content of training
Attend meetings and provide updates and input with colleagues at various levels both within the business and with external teams
Proactively investigate, report on and amend training material to reflect live issues and resolution
Proactively working with Quality, Project and Change Management teams to identify areas where refresher training is required on projects
Develop evaluation systems and assessments that demonstrate the effectiveness of the training
Develop evaluation systems that robustly demonstrate the contribution of training and development
Maintain awareness of the Bank’s policies and procedures to ensure training is get up to date and suitable refresher training is delivered as appropriate
Production of relevant Management Information and reports to demonstrate the effectiveness of training and to identify areas of development at individual, team and Department level
Maintain the company’s compliance standards and own compliance training

Qualification

Graduate in any discipline is a must
Certified L&D professional and Train the Trainer certification will be preferred
Certification in content writing and design will be preferred

Experience Details

At least 60 Months of overall experience in International Customer Service and 1 to 2 years of experience in process training
At least 1 years of building content for process and systems training classes
At least 1 years of experience within Mortgage related vertical

Knowledge Requirements

Knowledge of Lending preferably specific to products is preferable
Knowledge of Lending terminology
Strong analytical and numeracy skills.
Exposure to database management.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Manager Savings Operations

We are looking for an experienced manager to run Savings operations processes for the Bank. The manager will oversight back office processing from account opening to account closing including deposits, account amends, withdrawals, account servicing and product maturities.

In addition the manager will represent Savings on any projects and strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

Own savings operations processes across the customer lifecycle ensuring that key processing indicators and service levels are met.
Ensure that OSBI savings operations provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
Develop a keen sense of risk within the savings business and ensure mitigating controls are in place. Own the quality management and risk management framework for Savings covering the Risk & Control Self-Assessment (RCSA) Process, Risk Assessment Matrix (RAM) and the Risk Register for Savings
Ensure timely identification and reporting of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
Serve as the custodian of all savings operations procedure manuals. Track and ensure timely review and update of process manuals so they are always audit ready.
Work with stakeholders from across the business to identify changes to regulation and policy that result in a need to update process and procedure. Coordinate with operations teams to implement process changes.
Conduct deep dives and establish root cause analysis of quality errors and complaints trends within Savings. Put corrective actions in place to ensure no re-occurrence of issues.
Develop a good understanding of savings operations and work towards delivering key objectives across different processes and systems leading to efficiency improvement, risk mitigation and improvement in the customer journey.
Develop an understanding of operational pain points and come up with tactical and strategic solutions to improve processes.
Engage with internal/external auditors, compliance as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
Be seen as a key SME within Savings representing the function in core working and steering groups
Own prioritisation delivery of projects related to savings
Represent savings on any projects and change related activities serving as the sign off authority on project documents where required.
Attend key management working groups and forums and provide concise updates and inputs related to savings operations.
Line manage and coach direct reports including all aspects of performance management, career development, conduct, employee administration and recruitment.
Ensure full compliance to the ISO 27001 Certification Requirements
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduation from a recognized university.

Experience Details

10-12 Years of experience working within a Financial Services organisation is essential.
Good experience of working within operations functions in financial services.
3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
Experience managing and delivering change, system integration and efficiency projects in a banking operations environment.

Knowledge Requirements

Knowledge of products in banking operations and the associated servicing processes is essential.
Working knowledge of the regulatory policies and procedures impacting operations is essential.
Knowledge of Microsoft Word, Power Point & Excel is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

PMO Support

The key purpose of this role is to provide support to ensure the successful delivery of projects and programmes. The role involves maintaining project and programme information and documentation, supporting the quality review of projects, enforcing project alignment to standards, executing reports and supporting Change Governance meetings.

Core Responsibilities

Maintain portfolio, programme and project information and documentation, including plans, RAID (Risks, Assumptions, Issues, Decisions and Dependencies), actions, change controls and lessons learned logs.
Monitor of project information, including plans, project schedules, work hours, budgets, expenditures and benefit realisation. Support the successful application of the project delivery framework & stage gate meetings – Monitor, enforce and align projects to frameworks and process, in line with governance. Complete quality reviews of project status reporting. Ensure reporting is an accurate reflection of project status and aligned to the latest standards.
Undertake quality reviews of project artefacts and templates. Ensure the defined Governance standards and requirements for project documentation are strictly adhered to as evidenced by maintenance of a complete, version controlled document library including sign offs and associated Governance logs. Organise and facilitate successful Change Governance meetings, including managing a list of attendees, arranging meetings, preparation of meeting packs, maintain action and decision logs.
Accurately capture and document minutes in Change Governance meetings, ensuring minutes are a true reflection of the meeting and capture discussions and actions.
Generate PMO reports in line with a defined reporting calendar. Ensuring reports are produced to a high standard and complete quality reviews of the content.
Complete ad-hoc data requests as required, using Change Portfolio tools or Excel.
Assist the management of the Change Portfolio tools; MS Project Online and Power BI. Ensure data is accurate and up to date.
Provide Project Support to large and significant projects as required.
Maintaining up to date team documentations, including policy/process manuals.
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

GSCE/GCE qualifications in both Maths and English are essential
Prince II Foundation / PMO equivalent is essential
ITIL Foundation is desirable

Experience Details

2 years experience of working within PMO essential
2 years experience of banking or financial services is desirable
3 years experience of using intermediate MS Word/Excel is essential
2 years experience of using MS Project Online is essential
2 years experience of using Power BI is essential
3 years of using MS PowerPoint is essential.

Knowledge Requirements

Good knowledge of working with 3^rd party suppliers is desirable
Good knowledge and experience of corporate solutions is essential
Good knowledge of project management methodologies and principles is essential
Good knowledge of Portfolio Management tools is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Underwriting Admin Support Analyst

The key purpose of this role is to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customer queries, undertaking reviews and building strong lasting relationships. You will also spend all of the day processing customer requests received through all sources.

You might have opportunity to travel to UK based on the business requirement.

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
To demonstrate an all-round knowledge of the company’s products
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
To ensure the timely communication of information to colleagues and line management
Maintain the company’s compliance standards and own compliance training
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential
PUC qualification is essential
Graduation is essential

Experience Details

12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential
Basic knowledge of UK mortgage and/or savings products is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Customer Service Representative

You might have opportunity to travel to UK based on the business requirement

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
To manage non voice tasks, like working on mail, secure messages and manual letters.
To demonstrate an all-round knowledge of the company’s products
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
To ensure the timely communication of information to colleagues and line management
To maintain timelines and work as expected to fill and complete tasks
Adherence to legislative regulatory and compliance standards.
100% attendance on all the company’s mandated trainings.
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
To ensure the timely communication of information to first line manager.
Follow basic behaviours and expectations of maintaining schedule adherence
Follow and respect company values and act and support accordingly

Experience Requirements

12m previous experience working in an international call centre environment, undertaking a voice process is essential
12m previous experience working within the financial services industry is desirable

Qualifications/Certifications

SSLC qualification is essential
PUC qualification is essential
Graduation in commerce stream is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential
Basic knowledge of UK mortgage and/or savings products is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Customer Relations Officer

To manage the day to day Customer Complaints for the group.

Responsibilities:

Ensure good customer service is provided to complainants and ensure they are aware of the Bank’s complaints procedures.
Acknowledging, drafting and sending out complaints responses via letter and email promptly and responding to them within set time limits, systematically and fairly.
Resolving customer’s queries and complaints within agreed authority, also do the investigation for the cause of individual complaints and where ever required gathering information from relevant departments and reviewing sales documentation.
Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank’s policies and set mandates.
Maintaining customer related information systems for accurate record keeping.
Identify actions to address the cause of complaints and maintain and action tracker to ensure appropriate action is taken.
Make suggestion to improve processes and documentation to reduce complaints.
Ensuring compliance with legal requirements, industry regulations, organisational policies and professional codes
Preparing management information and reports for management review
Maintain the company’s compliance standards and own compliance training.
Undertake any other duties, commensurate with grade and job title, requested by the Line Manager or above.

Qualification:

Graduate degree is essential.
Post Graduate degree is desirable.

Experience Requirements

At least 36-48 months experience is essential ( Preferably UK Banking Process)
Excellent communication skills are essential.
A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

Knowledge of UK Banking process is essential.
Knowledge of various Banking processes (Origination, Servicing, Savings, Mortgage and Collections) is essential.
Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Senior Manager - Mortgage Servicing

The Senior Mortgage Service Manager role is responsible for the Mortgage Servicing and Choices functions based in OSBI, overseeing back office processing and Customer/ Broker Support (voice/ secure messages/emails) activities for respective functions.

The role involves staff performance management and development of direct reports with overall responsibility of c75FTE, ensuring teams are managing accounts and customer/Broker requests within agreed policy, procedures, mandates and service levels.

This role will also be responsible to initiate, drive, monitor and deliver ongoing projects/ transformation initiatives/ changes to enhance the technology, systems and processes currently in use within the Mortgage business.

The role requires working collaboratively with key stake holders across multiple disciplines to design, execute, and lead teams through organizational change efforts of varying size and complexity.

Responsibilities

Ensure that the OSBI Mortgage Servicing and Choices teams provide a consistently high quality of customer service to both external and internal customers.
Ensure that all processes and procedures across the function are dealt with promptly, efficiently and in accordance with agreed service standards and expectations.
Responsibility to ensure that work volumes are reported accurately and efficiently, ensuring they are being processed within agreed SLA’s and correctly resourced.
Conduct root cause analysis, adopting an approach to continually look for best in class processing standards, procedures and on-going improvement.
Ensuring the teams procedures are documented, up to date and approved
Working with the quality team to ensure a robust quality framework is in place and procedures are aligned to business policies
Management and development of all staff in line with agreed training and competencies standards, including all aspects of performance management, coaching, conduct, sickness management, appraisals, employee administration etc.
Contribute to the delivery of agreed business objectives ensuring aligned prioritisation of work focus and team objectives.
Ensure teams are working within agreed budget plans
Design, propose and execute corrective actions/ remedial approaches , ensuring teams reports, correct and close and risk event or process gaps in a timely manner.
Conduct end-to-end reviews of process activity to ensure processes performed by the teams are effective, compliant and in line with regulatory and business policies.
Identify areas of opportunity and process improvements. Documenting business cases and proposals with cost and process benefits for Management approval.
Make business decisions on Mortgage Servicing activity are conducted in line with business and financial mandate.
Ensure timely reporting and identification of issues and take lead on issue management, ensuring root cause analysis is established; corrective actions are identified and tracked through to closure.
Take responsibility for ensuring agreed NPS (Net Promotor Scores) & CSAT (Customer Satisfaction Scores) scores are achieved, specifically looking at areas of improvement around customer contact points and complaints received for their area of responsibility.
Assist with delivery of key business projects and change in line with approved framework, work schedule and operating standards.
Ensure efficiency tools are in place to monitor resourcing requirements ensuring adequate staffing cover and staff capabilities/competencies are regularly reviewed and were required mitigation plans delivered. Regular reviews of Capacity plan and volumes forecast are completed and when additional resources are required, presenting business case and obtaining relevant approvals in a timely manner.
Attend key management working groups and meetings, and where required chair meetings or provide departmental updates, ensuring assigned actions are completed in a timely manner.
Sign off on key documentation such as process manuals, policies, business requirements, functional design, testing approach/summary and deployment of change into live.
Engage with internal and external auditors and support the audit activities
Ensure full compliance to the ISO 27001 Certification Requirements
Regular and accurate production of key management information and reporting for area of responsibility.
Deputise and support Group Head of’s/Head of Lending when required
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
Maintain Group’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
As nominated Risk Champion for your function, work alongside the Risk/ control functions in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Qualification

Graduate/Post Graduate degree in any discipline is essential
Post Graduate degree is essential

Experience Details

12+ years of experience working within a Financial Services organisation is essential.
3+ years of previous experience working as a Senior Manager within an Operational function
7+ years of previous experience in line management and supervisory roles, including direct involvement in managing performance and staff development is essential.

Knowledge Requirements

Robust knowledge of mortgage products and the associated servicing processes is essential.
Working knowledge of the GDPR, Anti-Money Laundering, MCOBS and MMR is essential.
Intermediate knowledge of Microsoft Word, Power Point & Excel is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Manager - Savings Hyderabad (CET and Savings)

To manage the Savings operations teams in Hyderabad (customer service and operations) efficiently and meet the needs of the business. Manager needs to ensure that processes are effectively administered according to company policies, SLA’s are maintained as defined, provide good customer experience and drive continuous improvement.

This position contributes ideas to management to solve issues and support strategic delivery of the Bank’s short term and long term growth plans.

This position fosters a strong working relationship within the savings teams in Hyderabad & Bangalore, quality assurance, ops risk, customer relations, compliance, product & proposition, Managers from other departments, department heads and senior management to ensure the highest level of service within Savings operations.

This position exercises independent judgment that requires sound decisions based on research and factual information with minimum supervision.

Responsibilities

Achieve Customer Engagement Team goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
Maintain a customer enhancing approach to improve customer satisfaction/service, reduce complaints and improve the overall service proposition
Develops the job performance standards and goals for all Customer Service Representative to achieve the organization’s customer service and retention goals and assist in reaching revenue objectives.
Develops and implements strategies as appropriate.
Assist in recruitment and hiring of staff for the Customer Engagement Team and Savings operations as required.
Responsible for activities linked to Train, coach and manage all Customer Service Representative’s in all front-end policies and procedures, including new Customer Service Representatives and cross training of other associates, and conduct monthly customer service audits.
Lead the OSBI culture to enhance staff engagement, retention and development across Savings Hyderabad. Drive key initiatives and actions which will assist in improvements to the overall GPTW and internal staff survey
Assists in the development and implementation of ‘best practices’ processes across the organization to ensure efficiency resulting in reduced costs and improved client service.
Accountable for the management, guidance and performance of team members across Savings operations Hyderabad.
Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.
Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
Develops a training curriculum and personal development plan for all staff in Savings Hyderabad. Conducts training to achieve goals and service standards.
Liaise with the Operations Managers and all operations staff to build a team environment between areas in order for better cross training and support to be provided as needed.
Establish and maintain quantity and quality standards by developing and ensuring to apply the lens of risk, regulatory and compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on results.
Oversee compliance of Customer Service Representative’s with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
Help solve problems that affect the service, efficiency, and productivity of the front end.
Responsible to conduct regular reviews with direct lines and create a challenging environment to achieve company’s Mission, Vision & Values.
Achieves financial objectives by preparing the budget for savings teams in Hyderabad, scheduling expenditures, analyzing variances and initiating corrective action.
Analyzing, and summarizing data on all facets of the operations and making appropriate recommendations.
Establishes and maintains timely and thorough reporting to the Management or above on all customer service management facets of the organization.
Responsible for managing and testing the OSBI repatriation process and ensuring transition plans are effective to meet business needs.
Undertake any other duties commensurate with your job and title and any work assigned to you by the management.
Lead and contribute towards projects within savings as and when required.
Work towards building out the Hyderabad site for Savings serving as the key escalation contact for savings staff based in Hyderabad.
Get involved in communication, coordination and remediation of issues as and when required. Develop a keen understanding of impact and escalation required
Put the customer at the center of everything we do. Develop a good sense of customer duty always keeping the customer in mind when managing the process.

Qualification

Any Graduate degree is essential

Experience Details

10 to 12 years’ experience is essential
Excellent communication skills is essential.

Knowledge Requirements

Prior experience in a customer support role
Basic computer literacy
Intermediate level skills in Microsoft Word and Excel are essential
Basic knowledge of UK mortgage and/or Savings products is desirable
Ability to be sensitive to customer needs based on the situation.
Strong Banking industry knowledge

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Manager Savings Operations

In addition the manager will represent Savings on any projects and strategic initiatives that the bank is looking to implement.

The role involves people management responsibilities including staff performance management, career progression, salary decisions, training needs and capacity management.

Core Responsibilities

Own savings operations processes across the customer lifecycle ensuring that key processing indicators and service levels are met.
Ensure that OSBI savings operations provide a consistently high quality of customer service. Ensure proactive controls in place to track and maintain status of customer requests.
Track volumes and capacity requirements and make timely decisions to ensure sufficient resource availability.
Develop a keen sense of risk within the savings business and ensure mitigating controls are in place. Own the quality management and risk management framework for Savings covering the Risk & Control Self-Assessment (RCSA) Process, Risk Assessment Matrix (RAM) and the Risk Register for Savings
Ensure timely identification and reporting of issues and take the lead on issue mgmt. ensuring root cause analysis, corrective actions are identified and taken through to resolution.
Serve as the custodian of all savings operations procedure manuals. Track and ensure timely review and update of process manuals so they are always audit ready.
Work with stakeholders from across the business to identify changes to regulation and policy that result in a need to update process and procedure. Coordinate with operations teams to implement process changes.
Conduct deep dives and establish root cause analysis of quality errors and complaints trends within Savings. Put corrective actions in place to ensure no re-occurrence of issues.
Develop a good understanding of savings operations and work towards delivering key objectives across different processes and systems leading to efficiency improvement, risk mitigation and improvement in the customer journey.
Develop an understanding of operational pain points and come up with tactical and strategic solutions to improve processes.
Engage with internal/external auditors, compliance as and when required. Provide relevant information to ensure successful completion of audits and thematic reviews from compliance.
Be seen as a key SME within Savings representing the function in core working and steering groups
Own prioritisation delivery of projects related to savings
Represent savings on any projects and change related activities serving as the sign off authority on project documents where required.
Attend key management working groups and forums and provide concise updates and inputs related to savings operations.
Line manage and coach direct reports including all aspects of performance management, career development, conduct, employee administration and recruitment.
Ensure full compliance to the ISO 27001 Certification Requirements
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduation from a recognized university.

Experience Details

10-12 Years of experience working within a Financial Services organisation is essential.
Good experience of working within operations functions in financial services.
3+ years of previous experience in line management and supervision of staff with the responsibility to manage performance and people development is essential.
Experience managing and delivering change, system integration and efficiency projects in a banking operations environment.

Knowledge Requirements

Knowledge of products in banking operations and the associated servicing processes is essential.
Working knowledge of the regulatory policies and procedures impacting operations is essential.
Knowledge of Microsoft Word, Power Point & Excel is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

People Development Team Leader – Administration

The key purpose of this role is to manage learning administration and reporting for training events facilitated by OSBI People Development and group as needed. The role involves key engagement with stakeholders, vendor management, accounts and external training institutes to enable the Professional Education and Development policy for OSBI staff.

Group activities and support to the Learning management system will also be a key focus area. The role holder will also be responsible to support the on-site learning team in a Supervisory capacity.

Some occasional travel to OSBI’s offices, internal/international travel may be required.

Core Responsibilities

Manage the administrative tasks associated with PD OSBI by enabling and reporting on Department Level budget, competency wish-lists and external learning events for OSBI staff
Provide administrative support to the on-site Learning Specialists and functional support to the Learning Coordinators
Enable the OSBI PD Coordinator group to deliver per the objectives set through the annual calendar
Maintain the key performance metrics of PD OSBI and report through insightful monthly/quarterly Executive, Heads and Staff reports
Manage and deliver monthly training forecasts and HR reports through coordinated efforts within the coordinator team and Learning Specialists
Manage the Administration associated with new starter Induction
Participate and contribute within Group People Development forums
Enable the OSBI co-ordinator team to facilitate training requests- learning effectiveness and benefit to the business
Performance and competency management of direct reports
Manage the administration associated with the coordination of any training activities undertaken both internally and externally. (Including pre and post course requirements, Feedback, assessments & evaluations and full training records.)
Enable the use of LMS for OSBI co-ordinators
Manage the internal and external audits in coordination with OSBI People Development Supervisors
Ensure all training records are maintained and held as per the data retention policy
Manage the updating and maintenance of OSBI’s Professional Education Policy
Provide input to the branding and creative reporting activities for People Development at OSB/OSBI
Manage in-house training facilitates and Training assets across locations
Manage the Purchase Order process, vendor management process and maintain appropriate records
Ensure that you understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

3-4 years previous experience working in a Business Administration role is desirable
1-2 years of people management experience is essential
Previous experience in learning administration within a financial services organisation is desirable
Strong Microsoft office experience required (Efficiency in Word, Excel, PowerPoint)
Should be comfortable presenting to an audience
Project planning and implementation experience is desirable
Experience and knowledge of supporting an LMS

Knowledge Requirements

MS Office proficiency
Dashboard Reporting
Vendor Management

Qualification/Certifications

Graduate in any discipline is a must
Advanced Excel/VBA Certification

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Senior Manager – IT

The principal purpose is to manage entire IT Team.

Core Responsibilities

To be responsible for managing the entire IT department of EG and group company/s in India within the areas of responsibility
Evaluating user needs and system functionality and ensuring that IT facilities meet these needs;
Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness;
Responsible for scheduling upgrades and security backups of hardware and software systems;
Researching and installing new systems;
Ensuring the smooth running of all IT systems, including anti-virus software, print services and email provision;
Ensuring that software licensing laws are adhered to;
Providing secure access to the network for remote users;
Ensuring the security of data from internal and external attack;
Providing users with appropriate support and advice;
Managing crisis situations, which may involve complex technical hardware or software problems;
Mentoring and training new IT support staff;
Keeping up to date with the latest technologies.
To ensure that support is provided to the end users with existing IT system
To ensure that document/procedure of IT operational tasks are maintained as per the standard format
Recommend and facilitate improvements to existing IT infrastructure
Responsible for planning and implementation of additions, deletions and major modifications to the supporting infrastructure across the company.
Recognizes necessary network improvements and makes suggestions to Management.
Serves as focal point for all inter group office IT-related matters.
Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
Assist with IT staffing and budgeting projections on a company-wide basis.
Challenges others to develop as leaders while clarifying roles and responsibilities.
Pursue excellence in all aspects of business.
Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change.
Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
Take appropriate decision within your capacity and hold responsible for all the functions of your team
Assist the Head of IT in UK in creating and executing the project work plans and revise as appropriate to meet the changing needs and requirements
As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

At least 120 Months experience is essential

Knowledge Requirements

Knowledge of banking domain is essential.

Qualification

Post graduate technical degree is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

IT Procurement Analyst

The key purpose of this role is to support the Information Technology Team in IT procurements, asset management and complete regular maintenance activities in coordination with internal teams and suppliers as necessary.

The role involves in doing negotiations with supplier in a fare manner and adhering to OSBI Procurement and Asset Management Policies. In this career, procurement analysts are responsible for evaluating vendors and suppliers based on quality, price, and speed of delivery.

Core Responsibilities

Coordinate and complete IT procurements in coordination with internal, external stakeholders and suppliers
Support maintaining IT Inventory and Asset Register across all locations
Support maintaining IT management information in relation to IT Procurement & IT Asset Lifecycle
Coordinate and complete regular maintenance activities for all IT assets and across all locations
Track and support replacement of End Of Life / End of Support devices in coordination with respective asset owners and following various governance process such as change control
Maintain licenses and software subscription data base and coordinate support / renewals against agreed timelines & following process
Develop knowledge of competitors products, services and external environment
Perform market research to understand latest trends in electronics industry and potential impact to business
Develop cost models of suppliers facilities and processes
Determining supply needs and researching potential suppliers
Acting as a liaison and communicating pricing and performance needs to vendors and suppliers
Sourcing suppliers and testing product samples
Negotiating favourable procurement contracts with selected vendors and suppliers
Documenting processes and generating monthly supply cost reports
Monitoring the company’s demand for products to avoid supply shortages
Maintain Asset Inventory including stock, allotment, movement and custodian / project allocation
Manage demand through proactive measures and ensure no impact to business and staffs at any point of time
Ensure that systems (hardware and software) requirements for the company are managed by timely procurement of assets
All payments are tracked centrally and managed; no payment should be pending to suppliers

Experience Requirements

Over all 3 years+ of experience working with a medium / large IT Service Enterprise is essential
Experience in IT procurements, IT Asset Life Cycle Management, Budgeting and Supplier Management
Experience knowledge on IT Hardware Maintenance, Troubleshooting Desktop / Laptop hardware issues, Troubleshooting Laptop & desktop OS & Application issues

Knowledge Requirements

Sound knowledge of end to end procurement knowledge
Excellent communication skills to communicate effectively with vendors and stakeholders
Negotiation skills and relationship management

Qualifications

Graduates / Post Graduates with supply chain management
In- depth business management supply chain and strategic sourcing knowledge

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

L3 Support Analyst, VMware & Storage

The L3 Support Analyst Role will act as the last line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As the technical lead the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Core Responsibilities

SME specialism in technical functions providing support in the following areas: HP 3 PAR Storage, VMware VSphere 6.5 Virtualisation environment & Backup Infrastructure Management.
Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
Maintain and manage standards for the Banks storage and virtual environments in line with industry best practice.
Implement all Infrastructure upgrades, both from a technical & user impacting perspective.
Ensure that service management procedures are adhered to.
Ensure that all security management procedures are adhered to.
Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
Create and maintain all infrastructure documentation as required.
Where required review all technical input into new projects and initiatives where appropriate.
Collaborate in delivery with Third Parties; ensure consistent standards are meet at all times.
Maintain the company’s compliance standards and own compliance training.
Manage Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.

Experience Requirements

8+ years previous experience in a complex corporate IT infrastructure role is essential.
6+ years previous experience of supporting and maintaining storage (HP SANS/3PAR etc), Brocade/Cisco SAN switch zoning, Virtual host environments (VMWARE > 6,6.5) and Corporate Backup Infrastructure(Any Corporate Backup tool e.g. Netbackup , Commvault , Veeam or Avamar disk based backup), Server Hardware Infrastructure (Blade server technologies & Web hosting technology)
3 years of previous experience supporting other critical technologies is desirable: MS Exchange, Active Directory, Group Policy management, Operating System (MS Server & Citrix hosting) AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), SQL Database systems and associated applications, IT Security (Websense, F5, Dell SecureWorks etc.)
2 years previous experience working within a financial services organisation is essential
1 year relationship management experience with 3^rd party providers

Knowledge Requirements

Excellent knowledge of configuration around HP 3 PAR SAN Storage (administration, data segregation and capacity management) and Brocade/Cisco SAN switch zoning are essential.
Excellent knowledge corporate virtualisation environments (VMware, ESX Hosts, HA, Multi-site replication) are essential.
Excellent knowledge of Corporate standard infrastructure (blades, chassis, Dell/HP Server farms, Web hosts)
Excellent knowledge of Citrix Environments is essential
Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Qualifications

GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential
A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.
At least one technical qualifications in each area of Storage , Backup and Virtualization(HP Storage, EMC, Cisco, Citrix, VM or another main player) is essential
ITIL V3 foundation

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

L2 Support Analyst, Citrix

As a Citrix Engineer you will be responsible for day to day BAU activities as part of the Citrix team and will be closely working with the application vendor, owners, other infrastructure teams; Operations, Networking, Windows etc to ensure timely resolution of issues.

The roles requires managing the Citrix gold image, morning health checks, troubleshooting end user issues, project tasks and SIP’s. The engineer has to coordinate with the application support engineer in testing applications on maintenance image for smooth live deployment. He will also be responsible for integrating virtualized and packaged application in Citrix gold image.

The role is more of end user facing and have to work closely with end users on issue resolution and manage tickets queue.

Core Responsibilities

Administer and manage Citrix farm ver 7.15, PVS gold image, WEM and Sharefile.
Handle all Citrix infrastructure related technical issues, incident and fulfil service requests.
Maintain tickets SLA and ensure ITIL compliance for all incidents and requests.
Perform capacity analysis, incident reviews and implement service improvement plans.
Troubleshoot and support business application deployments.
Work on knowledge acquisition and prepare related knowledge documents.
Automate tasks through Power shell and other scripting tools.
Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions
Work on problem resolution, identifying the root causes, and taking preventive maintenance.
Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.
Execute change management processes in accordance with company standards.
Provide out-of-hours support as and when required.
Coordinate with 3rd party vendors and facilitate fix/patch deployments.

Experience Requirements

5+ years previous experience in a complex corporate IT infrastructure role is essential.
4+ Years of previous experience in supporting on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
4+ Years of experience in Windows platform and Profile management solutions.
Working knowledge on Microsoft Active Directory and associated services.
Working knowledge of VMWare enterprise administration.
Working knowledge of ITIL framework, v4 preferable

Knowledge Requirements

Troubleshooting experience on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
Excellent knowledge on Citrix Migration and application deployment in Citrix environment.
Excellent knowledge and troubleshooting applications on Windows Server 2012 and 2016 platforms
Working knowledge on Microsoft Active Directory and associated services.
Working knowledge of VMWare enterprise administration
Working knowledge of ITIL framework, v4 preferable

Qualifications/Certifications

Industry recognised certification within Citrix i.e. CCA-V or equivalent
Industry recognised certification within Microsoft i.e. MD-100, MD-101 or equivalent
MSCA 2012 or 2016
ITIL Foundation or equivalent

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Infrastructure Support Analyst (Citrix L3)

The Citrix L3 role will act as the last line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively.

The role would be seen as the last line of support in relation to the technology area of expertise.

Core Responsibilities

Maintain 99.9 % availability of the Citrix environment.
Maintain tickets SLA and ensure ITIL compliance for all incidents and requests.
Analyse and resolve escalated issues.
Provide root cause analysis of high priority incidents and recurring issues.
Work on service improvement plans, problem tickets and prepare SOP's.
Automate tasks and prepare health check scripts.
Prepare capacity reports and forecasts for the Citrix environment.
Coordinate and partner with infrastructure teams for swift resolution of issues.
Provide guidance and runbooks support documentation for L1 and L2 support teams.
Adherence to process and policies laid down by the organization.
Coordinate with 3rd party vendors and facilitate fix/patch deployments.
Mentoring support analysts and junior support staff in all aspects of their specialism.
Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
Plan and implement all hardware and software upgrades, both from a technical & user perspective.
Ensure that all security management procedures are adhered to.
Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
Deliver routine management, monitoring and reporting capabilities within your area of infrastructure

Experience Requirements

8+ years previous experience in a complex corporate IT infrastructure role is essential.
8+ Years of previous experience in supporting on Citrix XenApp, App Sense, App V, XenDesktop, PVS, NetScaler and Citrix WEM
6+ Years of experience in Windows, VMware and Profile management solutions.
Working knowledge on Microsoft Active Directory and associated services.
Working knowledge of VMWare enterprise administration.
Working knowledge of ITIL framework, v4 preferable

Knowledge Requirements

Working knowledge on Microsoft Active Directory and associated services.
Working knowledge of VMWare enterprise administration.
Excellent troubleshooting skills on Citrix XenApp, App Sense, App V, XenDesktop, PVS, NetScaler and Citrix WEM
Excellent knowledge and troubleshooting applications on Windows Server 2012 and 2016 platforms
Excellent management of platforms and setting up the development, testing and production environments. DR testing which involves invoking DR and failing over to DR environment.
Strong knowledge in design, implementation, troubleshooting of XenApp, XenDesktop and migration exposure.
Working knowledge of ITIL framework, v4 preferable

Qualifications/Certifications

Industry recognised certification within Microsoft i.e. MD-100, MD-101 or equivalent
Industry recognised certification within Citrix i.e. CCA-V, CCP-V or equivalent
MSCA 2012 or 2016
ITIL Foundation or equivalent

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Senior IT Finance Analyst

The key purpose of this role is to support the Information Technology Finance Function. The role will be responsible for managing purchase orders, managing invoice queries. The role holder would also be responsible for completing analytical work to assist budgeting, forecasting and reporting work monthly, formatting information for non-finance managers in a way that is easy to consume.

The role folder will apply appropriate accounting standards. Working with colleagues in IT and finance and making finance and financial management practices more embedded in the wider team. The IT Finance team in India is responsible for managing the day to day operations of IT finance for both the UK and India.

Core Responsibilities

Providing analytical skills to the budgeting and forecasting processes
Reporting and variance analysis on a monthly basis, including the identification of financial risks
Financial modelling - preparation of monthly/ad-hoc reports and analyse the data to provide a commentary against variances
Presenting information in a format that is accessible to non-finance managers ideally through the use of Power BI
Accountable for ensuring all internal processes are adhered to and make recommendations on how to improve
Raising POs and recording information through managing the internal tracker that records PO requests. Ensuring attention to detail through proper coding up front, follow up with colleagues and send emails out to those requesting PO so it can be passed on to the supplier
Managing Change requests and Goods receipting on the system in line with best practice and following up any invoice payment issues in a timely manner
Supporting the commercial team in the financial analysis of contracts and the likely impact to budget
Producing monthly accruals submissions
Preparation of journals where applicable
Management of the team inbox escalating issues to the relevant manager as required
Accountable for responding to all email enquiries in a timely manner whilst maintaining a high level of customer satisfaction
Provide cover for the wider team when necessary in the finance, commercial and reporting space
Ensure all processes completed are documented and kept up to date with any changes
Work towards continuous improvement on reporting for finance and assist with KPI reporting in other areas using sound analytical judgements

Experience Requirements

Over 5 years of experience working with a medium / large IT Service Enterprise is essential
Over 5 years of experience Project and IT accounting experience is essential
Over 3 years working as part of an offshore team

Knowledge Requirements

End to end purchase order lifecycle management is essential
Budget, forecasting and reporting knowledge is essential
Sound knowledge on IT expenses (Infrastructure, Services, Projects etc.) is essential
Knowledge of international accounting standards and their application is essential
Expert knowledge of Power BI, Excel, PowerPoint, Word is essential

Qualification

Graduates / Post Graduates with finance background
An international accounting qualification or work towards one is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

IT Incident Manager

The key purpose of this role is to restore normal service operation as quickly as possible to minimize the impact to business operation due to an incident.

The role involves handling major incidents, review Incident Management process performance and management level reporting of the metrics and stats pertaining to this process.

The person fulfilling this role may need to travel to UK or Internationally as expected by the IT or Business for reporting automation, supporting process assessment, or continual improvement related activities.

Core Responsibilities

Oversee day-to-day process execution and act as SME for the Incident Management processes
Manage lifecycle and major incidents end to end:
- Assess business impact and urgency, declare Major Incident.
- Initiating specific actions to either address the underlying causes of incidents or to provide workarounds, thus minimizing the impact of an incident
- Communicating the status of incidents to relevant stakeholders.
- Provide Single point of contact for senior management and users during a major incident.
- Notify and liaise with Risk Management in the event of a Major Incident.
- Decide upon involving Business during a Major Incident
- Provide regular reports to both senior management and affected stakeholders using the Major Incident Report.
- Ensure and conduct a post incident closure review takes place capturing pending actions required.
Drive Service Request and Incident Board (SRIB) meeting by building management information for reviewing and chase aging and delinquent incidents.
Represent IT in incident audits
Document steps followed during incident including decision points in and out of meetings.
Attend any emergency meetings capturing decisions as part of incident documentation and represent IT.
Liaise with the Change Manager to ensure changes are being captured and agreed as part of Emergency Change Management process.
Liaise with Problem Manager to ensure problems are reported with appropriate documentation enabling tracing and tracking.
Driving the efficiency and effectiveness of the incident management process
Producing management information by ensuring Critical Success Factors(CSF) and Key Performance Indicators (KPI) for the process are measured, assessed and reported
Monitoring the effectiveness of incident management and making recommendations for improvement
Developing and maintaining the incident management systems
Developing and maintaining the incident management process and procedures.
Support audit requirements and compliance to standards
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

3 to 5 years previous experience as Incident Manager including the role of Major Incident Manager is essential
3 to 5 years previous experience in delivering services using IT Service Operation processes: Incident Management, Request Fulfilment, Change Management, Problem Management is essential
3 to 5 years previous experience in Service Now is essential
7 to 8 years overall experience in IT is essential

Knowledge Requirements

Excellent knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management.
Detailed knowledge of the overall IT Service Operations and Service Transition processes is essential
Detailed knowledge of the ITIL/ITSM Best practices is essential
Detailed knowledge of the ISO 20K, 27K, 9K is desirable
Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Qualifications/Certifications

GSCE/GCE qualifications in both Maths and English are essential
Bachelor’s Degree qualification is essential
ITIL V3/V4 certification is essential
ITIL V3 Service Operations and Service Transition or Continual Service Improvement certifications are desirable.
Quality & Process related certifications are desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

IT Lead Incident & Problem Manager

The key purpose of this role is to lead a team of Incident & Problem managers and ensure the Critical Success Factors, Key Performance Indicators and Objectives of Incident & Problem management processes are delivered to the highest standards.

The role will be accountable for restoring the services in a timely manner and all problems are opened, investigated and comprehensively resolved.

Core Responsibilities

As a key member of the IT Service Management team, you will support the Senior Manager and Group Head of IT Service Management in all aspects of Incident and Problem Management function.
Oversee day-to-day process execution and act as last point of escalation for the Incident and Problem Management processes
Deliver an end-to-end view of performance and stakeholder experience of Incident and Problem Management processes
Oversee and enable controls to manage lifecycle of major incidents and problems end to end
- Support and guide assessment of business impact and urgency, declare Major Incident.
- Initiating specific actions to either address the underlying causes of incidents or to provide workarounds, thus minimizing the impact of an incident
- Enable the team to communicate status of major incidents and problems to relevant stakeholders in a timely manner.
- Provide Single point of contact for senior management and users during a major incident.
- Oversee liaison of your team with Risk Management and Operations Resilience in the event of a Major Incident.
- Decide upon involving Business during a Major Incident
- Ensure a post incident closure review takes place capturing pending actions required via Major Incident Report.
- Oversee progress of problems and measure the effectiveness of solutions
Implement proactive problem management for identifying and solving problems and known errors before further incidents related to them can occur again.
Oversee Service Request and Incident Board meeting and drive improvements of Incident and problem management process
Driving the efficiency and effectiveness of the team managing incident and problem management processes
Producing management information by ensuring Critical Success Factors(CSF) and Key Performance Indicators (KPI) for the Service Operations processes are measured, assessed and reported
Developing, maintaining and monitoring the effectiveness of incident, problem management processes providing assurance and compliance to audit requirements and standards
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

Proven experience managing multiple work streams across multiple process areas is essential
2 to 3 years previous experience as Incident Manager including the role of Major Incident Manager is essential
2 to 3 years previous experience as Problem Manager is essential
2 to 3 years previous experience in delivering services using Change Management process is essential
3 to 5 years previous experience in Service Now is desirable
12 to 14 years overall experience in IT is essential

Knowledge Requirements

Excellent knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management.
Excellent knowledge of the overall IT Service Operations and Service Transition processes is essential
Excellent knowledge of the ITIL/ITSM Best practices is essential
Detailed understanding of IT Infrastructure and Operating Systems is essential
Knowledge of Infrastructure related technologies & understanding of business relevance of the technologies is essential
Detailed knowledge of the ISO 20K, 27K, 9K is desirable
Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Qualifications/Certifications

GSCE/GCE qualifications in both Maths and English are essential
Bachelor’s Degree qualification is essential
ITIL V3/V4 Intermediate certification is essential
ITIL V3/V4 Expert certification is desirable
IT related technical certifications are desirable.
Quality & Process related certifications are desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

IT Problem Manager

The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends.

The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. The role covers all services and elements of those services.

The Problem Manager will create and apply a formal process, reviews, reports and dashboards to ensure the value of problem management is clear. This is an important role within the technology function.

Core Responsibilities

Oversee day-to-day process execution and act as SME for the Problem Management process
Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
Identifying underlying causes of incidents and preventing recurrences, updating the problem reporting system with the root cause, and permanent resolution information
Identifying resolved problems as candidates for inclusion in the Known Error Database
Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur.
Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure.
Developing, implementing and improving the problem management process
Integrating the process into the ITSM toolset
Schedule and chair problem reviews, delivering regular and consistent reports enabling Management Information critical for decision making
Deliver a risk based problem scoring metric is in place
Developing workarounds or other solutions to incidents.
Submitting change requests to change management as required eliminating known problems.
Contributing to continuous service improvement of technologies, process, people and tools.
Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

5+ years’ Experience working within a Senior Technical role is essential
3+ years’ Experience working within a complex technology environment is essential
2+ years’ Experience of service management is essential
Minimum 3 years’ experience with ITSM tooling is essential
Minimum 3 years previous experience undertaking analytical problem solving within an IT environment is essential

Knowledge Requirements

Technology knowledge is essential: Windows Operating Systems (advanced), Citrix (advanced), VMWARE, Cisco, Banking Applications, SQL, AS400
Excellent knowledge of problem management principles and the processes required for supporting them is essential.
Excellent knowledge of Incident management principles and the processes required for supporting them is essential.
Knowledge of Service Desk and Incident Management Systems and disciplines is essential
Detailed knowledge of the ISO 20K, 27K, 9K is desirable
Good knowledge of IT Infrastructure technologies used in a banking domain in desirable

Qualifications/Certifications

GSCE/GCE qualifications in both Maths and English are essential
Bachelor’s Degree qualification is essential
ITIL V3/V4 certification is essential
ITIL V3 Service Operations and Service Transition or Continual Service Improvement certifications are desirable.
Quality & Process related certifications are desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Solution Architect

The Solutions Architect will be accountable for proactively and holistically leading or supporting EA activities for creating deliverables that guide the developing direction for managing a portfolio of solutions in response to disruptive forces, and driving achieving targeted business outcomes. Solutions include systems (including applications, technologies, processes and information), shared infrastructure services and shared application services.

To provide the necessary leadership, analysis and design tasks related to the development of an enterprise's solutions architecture. Creating deliverables that help develop a direction for managing the organization's portfolio of "to be" and "as is" solutions — including systems (meaning not just applications, but also processes and information), shared infrastructure services, and shared application services and components to better match targeted business outcome objectives.

To leverage and use technology solutions to enable the organization's future-state business capabilities that, in turn, drive the organization's targeted outcomes. They facilitate and orchestrate the delivery of targeted business outcomes.

Core Responsibilities

Responsible for enhancing and accelerating projects while ensuring the logical and physical architecture for a project aligns with the standards and reference architectures defined by the technical domain and enterprise architects; to deliver the architectural design of technology solutions, the solution architect must utilize knowledge of defined reference architectures, technology trends, and implementation experience in order to translate a business need into a solution blueprint that represents an end-to-end technical solution.
Understand business drivers and business capabilities (future and current state), and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.
Design and lead the implementation of solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities and business requirements.
Manage and develop the architecture for a broader scope of projects, working closely with application architects that manage and design architecture for a single project or initiative.
Provide consulting support to application architects within projects to ensure the project is aligned with the overall enterprise architecture.
Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
Understand, advocate and augment the principles of information technology strategies.
Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation).
Analyze the technology industry, competitors and market trends, and determine their potential impact on the enterprise.
Define the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision.
Design and direct the governance activities associated with ensuring solutions architecture assurance and compliance.
Develop a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture).
Facilitate the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
Consult with application and infrastructure development projects to fit systems or infrastructure to architecture, and identify when it is necessary to modify projects to accommodate the solutions architecture.
Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.
Document all solution architecture design and analysis work.
Work closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised.
As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

Minimum of 5 years of proven experience in at least two IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required
Minimum of 5 years of proven experience developing/documenting Architecture Roadmaps, Standards & Patterns, Business problems including Scope, Functional and Non-functional Requirements Solution Design as well as Detailed architecture Blueprints is required
Minimum of 3 years of proven experience in contributing to Architecture Governance forum with the ability to document and track actions is required
Minimum of 3 years of proven experience in 5 year Total Costs of Ownership analysis
Minimum of 3 years of proven experience in Leadership, project management, and relationship management skills required
Minimum of 3 years of proven experience in Excellent business and technical problem solving skills required
Minimum of 3 years of proven experience in Ability to “think big” and demonstrate strong analytical skills required
Minimum of 3 years of proven experience in Cross-functional integration and negotiation skills required
Minimum of 3 years of proven experience in Ability to bridge communications on complex needs and requirements between technical and business-oriented audiences required
Minimum of 3 years of proven experience in Knowledge of multiple development methodologies required
Minimum of 3 years of proven experience in Technology implementation experience required

Knowledge Requirements

Specialist knowledge in at least two IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required.
Detailed knowledge of of strategic and new and emerging technology trends and the practical application of existing, new and emerging technologies to new and evolving business and operating models– essential.
Detailed knowledge of the Understanding of agile methods and processes, and capability of supporting agile project teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt is essential
Strong background in application and solution development required
Architecture and design experience required
Sound business and technology knowledge and commercial awareness required

Qualifications/Certifications

Bachelor’s or Master’s degree in Computer Science or related field
7–12 years or more of IT experience required
TOGAF training or certification required.
Professional IT accreditation or qualification is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

BA

The key purpose of this role is to Execute and Drive the small change framework across OSB, OSBI and group entities. Deliver the best in class change function by performing impact assessment, conduct the business readiness planning, involve at program manager level discussions, steer the change approval meetings with business heads.

Support our stakeholders on the changes raised by them by strong and efficient co-ordination and communication.

Core Responsibilities

Operating within the agreed Small Change Framework
Ensure Scope, Time, Cost ,Quality, Resources and stakeholders for the change are identified and defined following the kick off meeting and conduct business impact assessment
Ensure all change documentation is accurately reflected and kept up to date at all times. All change documentation and outputs to the agreed business policy and procedures
Ensure the growing and extended activities will be undertaken by the candidate on all small change, assessed and coordinated through Change team.
Service desk ticket coordination on IT changes and business impact assessment. Mapping and tracking of progress through to live from incident reporting, prioritisation to implementation.
Work with business to agree how they identify suitable RPA candidates and raise proposal to RPA forum; Provide effective oversight and governance; Record success of RPA benefits
Coordination of 3rd party JIRA delivery from development release through to live. Map, track and report progress
Coordinates effectively across business and ensure deliverables are completed in timely and accurate manner
Effective interaction with development, architecture, testing and release management team to be maintained and evidenced
Ensures audit evidences for internal and external audits are accurately maintained
Conduct accurate and timely status report for overall small changes and take complete ownership of the activity
Effectively work with the governing body, Program level and other committee to get required approvals and steer for change
Ensure lesson learned are carried out for all delivered changes and learnings incorporated in future changes
Deputise for Team Lead, Line Manager as required and complete ad-hoc duties as outlined by TL / LM
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
Ensure you come up with key innovation, explore opportunities to explore and expand your knowledge
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

2 - 4 years previous experience as Business Analyst or in change management
2 years exposure in project and change management preferable
2 years exposure in banking, financial domain preferable

Knowledge Requirements

Must have basic understanding of System Development Life Cycle
Understanding of Mortgage and Savings functions would add additional value
Candidate must have exposure in documenting a business case, BRD, FSD etc.
Good hands on experience on MS Word, excel, PowerPoint and MS Project

Qualifications/Certifications

Graduate or any equivalent degree and above area eligible with good oral, written and interpersonal communication skills
CCBA / CPBAP certification is desirable but not essential
Ability to manage multiple tasks simultaneously

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Power BI Developer

The Power BI developer will be primary member to execute the creation and development of executive dashboard catering to business operations, Support and/or Servicing teams.

The role requires expertise and familiarity with Microsoft Business Intelligence Stack having Power BI, SSAS, SSRS, SSIS. The Power BI developer is also expected to have expertise in data preparation, data gateway and data warehousing projects with extensive working experience developing dashboards and self service portals.

Core Responsibilities

Power BI development and administration by building analytic services reporting models.
Develop visual reports, summary dashboards and KPI scorecards using Power BI.
Responsible for connecting to data sources, importing data and transforming data for Business Intelligence.
Responsible for Design methodology and report documentation.

Experience Requirements

4-5 years of experience in designing and development of Self Service portals using Power BI.
5+ years of experience and familiarity with Microsoft Business Intelligence Stack having Power BI, SSAS, SSRS, along with Excel VB data operations
Experience in developing, publishing and scheduling Power BI reports as per the business requirements.
Working knowledge on SQL queries. Develop and execute database queries and conduct analyses
Proficient in making DAX queries in Power BI.

Qualification

Graduates / Post Graduates with exposure to data and analytics. Power BI certification preferred.
Any relevant certifications would be desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Quality Assurance Analyst - AWD

The successful candidate will become a specialist in IT quality control as part of a product development team specialising in ‘process and intelligent automation’. This role will be responsible for ensuring the relevant controls in place to ensure high standards during product development and code deployment.

This exciting opportunity is for those who wish to pursuit a career in IT Quality Assurance, gaining in-depth knowledge of specialist quality assurance techniques ensuring core Business solutions are developed and maintained to a high standard as part Solution Delivery group. This position will work closely with our technical product specialist, product manager, development manager, development and release management teams to coordinate and drive a robust product testing platform.

Responsibilities

Quality Assurance:

Gaining in-depth knowledge of supported product tools and features
Responsible for defining quality standards in collaboration with the Development Manager and Product Manager
Planning test cycles, ensuring suitable resource is available to meet delivery commitments
Define and perform acceptance, functional and integration tests
Testing of software and system releases
A point of contact for defect confirmation and classification
Develop complete and efficient test cases during sprints in order to verify acceptance criteria
Track test cases, stories, and bugs through to resolution
Maintaining a comprehensive test suite
Work with third-party suppliers and partners to plan and define release dates and testing schedules
Manual testing of software solutions coordinating and implementing new features alongside the Technical Lead
Delivering an automated testing framework
Contribute to meetings with Business/ Solutions analysts, product managers, quality assurance and release managers to track progress and highlight issues as needed
Support and contribute to all relevant documentation following internal standards, procedures and guidelines

Product Support:

Partake problem, root cause analysis for product incidents across all pre-production environments.
Support technical teams with software patches on pre-prod environments

Company Values:

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in Computers and/or Business
ISTQB certification is desirable

Experience Requirements

3 years’ experience in quality assurance and/or quality control
3 Years’ experience using industry standard tools (Jira/ALM/DevOps)

Knowledge Requirements

Proficient in Issue & Risk Management – essential
Web application understanding - desirable
Good know ledge on any one of the BPMN tools (like AWD, Pega, IBM BPM etc) - desirable
Knowledge of Testing techniques and Agile testing understanding - desirable
Web services test application for SOAP, Rest and services - desirable
Automation knowledge is added advantage
Strong communication skills are essential
Strong critical thinking & analysis skills are essential
Strong dedication to improving quality controls and processes
Understanding of business requirements analysis are desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Sr. Analyst - IT Service Delivery Quality, Assurance and Compliance

The key purpose of this role is to ensure that the IT Service Management process activities and procedures, KPI’s, KRAs, and CSF’s are being assessed and reported as per agreed timelines.

The role involves performance and data analysis followed by team and management level reporting of the metrics and stats.

The person fulfilling this role may need to travel to UK or Internationally as expected by the IT or Business for, and not limited to, reporting automation, supporting process assessment, or continual improvement related activities.

Responsibilities

Service Reporting of IT Service Operations process and its targets such as Incident Management, Request Fulfilment and Event Management etc.
Build IT process and technical documents, scorecard and management packs as per requirements and deadlines
Negotiate requirements and deadlines with stakeholders for delivery of documents
Maintain Service Reporting Tracker. Ensure reports are delivered within deadline and with highest quality standards
Ensure process documents and service reports are audit compliant
Ensure Critical Success Factors(CSF) and Key Performance Indicators (KPI) for Service Operations processes are measured, assessed and reported
Review and resolve reporting issues. Communicate reporting changes
Review key performance indicators and identify improvement activities on Service Reporting and Process compliance
Engage with stakeholders so service reporting run smoothly
Facilitate process reviews and trainings as per the timelines defined
Support Service Level Agreement reviews and changes
Conduct data analysis and produce reports, findings, improvement opportunities on an on-going basis
Support audit requirements and compliance to standards
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

GSCE/GCE qualifications in both maths and English are essential
Bachelor’s Degree qualification is essential
ITIL V3/V4 certification is essential
ITIL V3 Service Operations and Service Transition or Continual Service Improvement certifications are desirable
Quality & Process related certifications are desirable

Experience Requirements

5 years previous experience in Service Delivery, Service Reporting is essential and Service Level Management is desirable
3 to 5 years previous experience in automation of reporting is essential
3 to 5 years previous experience in Service Now is essential
7 years overall experience in IT is essential

Knowledge Requirements

Excellent knowledge of Service Reporting, Service Level Management & Continual Service Improvement.
Detailed knowledge of the IT Service Operations processes is essential
Detailed knowledge of the ITSM Best practices is essential
Detailed knowledge of the ISO 20K, 27K, 9K is desirable
Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

IT Security Analyst

The key purpose of this role on the team will include leveraging your knowledge of industry best practices, good judgment and problem solving skills to execute security operations.

You will be responding to and investigating Issues identified by the 3^rd party monitoring company as well as dealing with incidents directed to the IT Security team by end user questions and incidents from the Service desk as appropriate. This role may involve some travel within the UK and possibly to our Offices in India.

Responsibilities

Assist with technical control implementation and monitoring, support incident responses and assist with providing root cause analysis support for incidents.
Monitor for attacks, intrusions, and un-usual, unauthorised or illegal activities.
Review and respond to alerts from systems including SEIM solutions and vulnerability monitoring services.
Monitor identity and access management, including monitoring for abuse of permissions by authorised systems users.
Assist with Information Security Reporting and Metrics, providing input into improving information security reporting and metrics.
Identify/recommend improvements on internal investigation capabilities via tool building.
Provide support to recovering from security breaches; participate in investigation and remediation of security incidents, which may include working as part of a team.
Perform deep-dive incident analysis, determining if critical systems or data sets has been impacted.
Assist with the configuration policies for security technologies.
Conduct research on emerging threats in support of security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases.
Support the incident response of minor incidents by advising on remediation actions, escalating major incidents to the designated parties.
Recording lessons learnt whilst supporting on improving existing processes and procedures.
Providing support of new analytic methods for detecting threats. Continuously seeking to identify potential service and process improvements.
Participate in the implementation of technologies and platforms supporting the corporate infrastructure.
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

BE or B. Tech or Equivalent in Computer Science or Information Technology
Computer related Degree or equivalent or equivalent IT Security certification is desirable
Active CISSP, SSCP, SANS certifications, Security or equivalents is desirable

Experience Requirements

5 years previous experience undertaking a specialist IT Security role in large IT environments is essential.
3 years experience in defining and managing action plans to remediate compliance gaps is essential.
3 year practical experience in supporting cyber incidents response activities is essential.
2 year experience supporting security work streams within IT and business projects is desirable.

Knowledge Requirements

Excellent knowledge and experience with information security frameworks and concepts, trends and practices is essential.
Detailed knowledge of firewalls, vulnerability management platforms, End Point Protection technologies, VLANs and custom routing is essential.
Detailed Knowledge of targeted cyber-attack (APT), how to analysis these and respond to and mitigate against the attacks is essential.
Intermediate knowledge of working within Risk management frameworks such as RCSA is desirable.
Intermediate knowledge of and experience of using tools for security monitoring (e.g. Websense, Splunk, QRadar, Intel MacAfee, ArcSight, RSA NetWitness), is essential.
Basic knowledge of Networking TCPIP protocols is essential.
Basic knowledge of IT Infrastructure (Microsoft and Linux) is essential.
Basic Knowledge of Windows Active Directory environments, domain trust, federated authentication, design and implementation is desirable.
Basic knowledge of Information Security standards like ISO 27001/2 Cyber Essentials is essential.
Basic knowledge of and exposure dealing with external and internal auditors is desirable.
Intermediate skills in respect of Ability to trouble-shoot complex, technical, multi-site and multi-disciplinary problems are essential.
Basic skills in respect of managing infrastructure and change within PCI compliant environments are desirable.
Basic skills in respect of Application development with an understanding of secure code development are desirable.
Intermediate skills performing deep-dive incident analysis by correlating data from various sources is essential.
Excellent communication skills including presentation skills, with an ability to communicate with a range of technical and non-technical team members.
Time-management and organisational skills to manage variety of tasks, prioritise workload and meet deadlines.
Ability to work under pressure especially when dealing with threats and at a time of high demand.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Data Tester

This is a role within a Data Operations team created to support and develop a data warehouse solution. The solution forms the data element of a wider strategic program. The data warehouse solution will also be used in a wider context around the business. The Data Operations team will both maintain and develop the solution.

This role is primarily technically focused and requires development skills to perform testing work. You will need good enough coding skills to be able to interrogate a database and trace the logic back through layers of objects. Candidates need to have a background in testing within data projects, e.g. Data Warehousing, ETL, Migrations.

Most of the interactions will be with fellow technical colleagues such as developers, testers and DBAs and data architects as well as allied professionals such as business analysts and project managers.

This is not a role where you will be given everything you need to do each day. You will be part of an experienced group of data professionals working collaboratively at speed across a broad range of use cases. The team has to figure out what needs to be done and then go do it. Your SQL coding skills must be good and you will use them every day. You should have the confidence to work independently, to ask for help when you need it, to contribute to group discussions and a willingness to help colleagues.

It will be a challenge but you will be joining the best team you’ve ever worked for.

Key skills: SQL coding, previous experience as a tester & the right attitude.

Responsibilities

Defining the Test Plan and Test Cases with Developers and Data Architects during the design phase
Writing T-SQL Tests to support development activity
Working closely with the technical leads to co-ordinate testing for planned releases
Contributing to the Test Completion Report for each release
Liaising with the Data Quality team when a defect cannot be resolved by the project team
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Educated to degree level in an IT related subject with significant a data element
ISTQB Certified Tester is desirable but not essential
Any MS SQL Server certification is a benefit but not essential
GCSE/GCE qualifications in both maths and English or equivalents are essential

Experience Requirements

3 years of experience of testing with hands-on experience in data projects such as data warehousing, ETL and data migrations. Application testing is not applicable to this role it is purely backend data testing
Previous experience working with an Agile project team is desirable

Knowledge Requirements

A good standard of T-SQL is essential. By which we mean the ability to use SELECT, COUNT, JOINs, WHERE, GROUP BY, ORDER BY and common functions to query data objects.
Given sufficient time, the ability to understand a database schema so that you know how to query it.
The ability to create T-SQL TABLEs, VIEWs and PROCEDUREs to help further a complex piece of testing is desirable but not essential.
Knowledge of SQL Server as a database environment such that the candidate knows how to use SQL Server Management Studio. Oracle and its eco-system is an acceptable proxy but you would be expected to get up to speed with SQL Server rapidly.
Knowledge of core Database concepts such as tables, views, procedures, joins, keys.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

IT Security Operations Manager

The purpose of the role is to lead the Information Security Team at OSBI and manage the services delivered from OSBI to the Group Information Security Function aligned to the group policies, procedure and service level agreements.

The role shall supervise the team in India, provide technical guidance and any other support required for the team to performance to the defined service levels and provide technical support for the maintenance and management of security services.

The roles will have direct responsibility of delivering Identity and Access Management Processes and Operations from OSBI, service management and enhancements of Third Party Managed Security Services for monitoring and alerting and management of local Security Engineering resources to support business and IT change programmes. This role will have Managers, Team Leaders and Technical Leads as direct reports.

Responsibilities

Lead and Manage the Security Operations from OSBI India locations
Primarily responsible for security event monitoring, management and response from Bangalore / Hyderabad
Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring is manage aligned to group Standard Operating Procedures, Guidelines and Policies
Manage and deliver the Identity and Access Management (IAM) Operations
Coordinate with local Assurance teams and manage local resources to support Audits, Risk and Controls Assessments, corrective treatment plans and Compliance requirements for the Group
Manage and maintain IAM tools, Improvements, Process Definitions, Maintenance of Assets (documents etc.) in order to keep the function audit focused and audit ready
Ensure compliance to SLA, process adherence and process improvement to drive operational excellence for security services
Support reviewing, revising & developing security operations framework as required, highlight challenges in managing SLAs etc.
Responsible for the team in India, over all use of resources, performance of resources and initiation of corrective actions as necessary
Creation of reports, dashboards, metrics for Information Security Organisation across all function in coordination with Senior Managers of other Information Security functions
Responsible for documenting, tracking and coordinating delivery of actions and tacks from Risk Assessment and Management activities such Risk Control Self-Assessment (RCSA), Internal and External Audits
Coordination with Internal and External Stakeholder including pear Managers and Senior Managers across the group, build and maintain positive working relationship with them
Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

E, B. Tech, 3 Year Regular Diploma or Equivalent in any IT streams
CEH
Additionally one of more certification in information security domain
- CISSP essential
- GCIH
- GEC
- CISA
- Etc.

Experience Requirements

Total experience: 10 to 15 years
Relevant Experience: 8 to 12 years in Security Operations or Identity and Access Management and with a Medium to Large organisation preferably in Banking and Financial Services in the last job
5 years + leading a team of with varied skillset and experience in Security Analysis or Incident Management, Identity and Access Management

Knowledge Requirements

Expert knowledge in Identity and Access Management Techniques, Tools and Compliance
Expert knowledge of Security Incident Monitoring, Response, Mitigation & Management
Expert knowledge in Security Device Management and SIEM (E.g. Rapid7, Splunk etc.)
In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management etc.
Excellent knowledge in Data Leakage Prevention Analysis, PCIDSS, Relevant Techniques and Tools
Experience in threat management
Knowledge of various operating systems, networks, applications, databases, middleware to address security threats against the same
Proficient in preparation of reports, dashboards and documentation
Excellent communication and leadership skills
Ability to handle high pressure situations with key stakeholders
Good Analytical Skills, Problem Solving and Interpersonal Skills
Basic knowledge of Cloud security is essential
Basic knowledge of NIST Cyber Security Framework is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Software Engineer - RPG

This opportunity is to work within a well-respected knowledgeable IT solution delivery team. The role as a Software Engineer is to engage with internal departments, in-house development teams to produce and implement functional software solutions using AS400/RPG Software technologies and methodologies.

You will work with talented team to define low level design and develop software applications with minimal support of senior staff. Also should have hands-on experience in software development life cycle and agile methodologies.

The successful candidate will be responsible for all documentation and governance is up to date, specifically; Actions Logs and Tracking Tools in order to ensure that all project activity is clearly monitored, and controlled within a robust environment, as well as adhering to agreed service standards which have been administered in line with compliance requirements.

Responsibilities

Requirements analysis
System design
Unit testing
System build
System test support and system implementation
Also be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and robust software’s is built whilst ensuring that he/she provide the bank’s customers a superior experience

OSBI Company Values:

Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Bachelor degree in computer science or relevant

Experience Requirements

Hands on experience in the followings areas:

2-3 years of software development experience preferably using AS400/ RPG Technologies
Understand project requirements and design
Develop low level application design for given business requirements
Produce quality code in line with design and business requirements
Develop efficient unit test cases to support testable and working software
Minimal knowledge of application security
Awareness/understanding of Design concepts
Provide inputs/estimates during planning/walkthrough

Knowledge Requirements

IBM DB2 Query Manager
iSeries
RPG-XML Suite by Krengeltech
Thenon (Version Control)
SOAP API
NoMAX (Replication)
HMC
Knowledge of source control tools like Perforce, Git, VSTS/TFS etc., is a plus
Debugging and trouble shooting skills
Awareness / understanding of SDLC process and software development methodologies like Agile/Scrum, Waterfall etc.,

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

L3 SCOM Administrator

The L3 SCOM Administrator Role will act as the third line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities

Configuration of SCOM 2019 and any future versions.
Managing SCOM Environment end-to-end.
SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc..
Responsible for supervision of activities carried out by the Event administrators.
Shared responsibility of patch management and application deployment from SCCM.
Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported.
Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary.
Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
Analyse; commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.
Analyse, assess and produce Weekly / Monthly MI (Management Information) on Capacity & Availability of all monitoring systems.
Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
Implement all hardware and software upgrades, both from a technical & user perspective.
Ensure that service management procedures are adhered to by self.
Ensure that all security management procedures are adhered to by self.
Work with the organisation in executing continual service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
Engage in routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes in order to maximise their effectiveness in conjunction with the other infrastructure teams.
Create and maintain all documentation within your area of infrastructure as required.
Where required support new projects and initiatives where appropriate.
Collaborate in delivery with Third Parties; ensure consistent standards are met at all times.
Maintain the company’s compliance standards and own compliance training.
Handle Technology stakeholder relationships both internally and externally to OSB to ensure all IT quality standards are met, IT project milestones are achieved and that OSB makes the most appropriate use of technology to support business success.

Qualification

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential
At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential
ITIL V4 foundation

Experience Requirements

Overall experience of 9 - 12 years in IT infrastructure domain
3 - 5 years previous experience in a complex corporate IT infrastructure role is essential
2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)
2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure
2 years previous experience working within a financial services organisation is essential
1 year relationship management experience with 3^rd party providers

Knowledge Requirements

Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2019
Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools
Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential
Excellent knowledge on IT Infrastructure Monitoring systems & technology
Basic knowledge of Microsoft System Centre Orchestrator
Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment
Basic knowledge of ServiceNow Administration
Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required
Excellent knowledge on ITIL framework
Strong Communication Skill (Oral & Written)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Software Engineer - AWD

The successful candidate will become a subject matter expert in developing ‘process and intelligent automation’ products. This role will be responsible for specialist solution analysis, design, build, quality assurance, release and support.

This exciting opportunity is for those who wish to pursuit a career in IT solution delivery, gaining in-depth specialist product knowledge and delivering high profile business changes as part Solution Delivery group. This position will work closely with our business analysts, testing, Release Management and live support teams to define and ensure best practice procedures are followed.

Responsibilities

Product Development:

Gaining in-depth knowledge of the product tools and features.
Deliver quality developments and ensure they are consistent and aligning to coding standards.
Support backlog prioritisation sessions providing technical impact assessments as part of the backlog acceptance process.
Participate in solution delivery workshops to provide functional specifications with tractability to requirements.
Provide estimates for the implementation of remediation actions/new features.
Conduct peer reviews of System Build unit testing for quality assurance.
Support and contribute to all relevant documentation following internal standards, procedures and guidelines.
Support release activities including; code deployments, configuration updates and service introduction to support system implementations to all environments, liaising with other teams as appropriate.
Showcase process build iterations to stakeholders in order to validate and/or refine the solution.
Contribute to meetings with Business/ Solutions analysts, product managers, quality assurance and release managers to track progress and highlight issues as needed.

Product Support:

Undertake problem and root cause analysis for product incidents and propose remediation options across all environments.
Co-ordinating with other support functions to ensure fixes are accomplished in a timely manner.
Monitor environments, ensuring we are proactive with identifying issues and suggesting service enhancements.
Support technical teams with software patches.

Company Values:

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

Graduate or Post Graduate in Computers.
ITIL awareness is desirable.

Experience Requirements

3 years previous experience working in any of the BPMN technologies available in the market.
3 years’ experience working as a developer in any of the BPMN technologies.
3 years demonstrable experience at working independently and communicating at all levels.

Knowledge Requirements

Excellent knowledge of MS Office suite 2003 and above (including MS Visio or equivalent) - essential.
Excellent oral/written communication skills - essential.
Excellent knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) - essential.
Thorough knowledge of supporting IT systems is essential.
Thorough knowledge of MS Visio or equivalent tools (for eg Business Optix) - essential.
Excellent knowledge of internet applications, protocols and web tools - essential.
Thorough knowledge of Web Service (e.g. Rest , SOAP) are desirable.
Scripting knowledge using VB scripts and Java script - desirable.
Strong communication skills are essential.
Understanding of agile delivery and project management approaches are desirable.
Understanding of product management approaches are desirable.
Understanding of business requirements analysis are desirable.
Understanding defect management processes are desirable.
Understanding of release management activities.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Sr. System Analyst - RPA

The Sr. System Analyst role is part of the RPA-IT team located in India, responsible for identifying, analysing and documenting the business requirements for core business process to be automated by BOT following approved governance model.

The System Analyst role will report direct to the Product Manager – RPA and will work with RPA team & business users both in India & UK.

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved RPA work schedule conducting and evidencing robust RPA delivery in line with planned release cycles and agreed delivery timelines.

Responsibilities

Interface directly with senior business users & SMEs on daily basis.
Work with teams to identify automation opportunities & recommend the automation approach best suited for the request.
Running workshops with process owners/SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.
Design business case, business requirements, AS-IS & TO-BE process documents in line with defined standards & approved tools.
Calculate process complexity, technology complexity & compliance complexity to arrive at a complexity ratings and build effort estimates.
Work closely with Development & QA team to ensure the requirements are correctly understood & mapped.
Prepare & report a daily status report for active projects, weekly summary of RPA activities & monthly BOT performance report to stakeholders.
Ongoing monitor of benefits realised as part of the delivery's and recommend optimisations to improve automation efficiencies.
Develop and maintain a good working knowledge to support each system / project and testing phase.
Attend department, project and business meetings to provide updates and feedback on each automation request.
Effective communication and co-ordination between teams located in India/UK and support for status consolidation, progress tracking and reporting to Product Manager.
Adherence to defined standards & framework guidelines for automation request.
Flexible approach to work schedule to meet sprint cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).
Maintain the company’s compliance standards and own compliance training.

Qualification

Graduate degree / 3 Year Diploma is essential
Certification is business analysis is desirable
Certification in anyone of the RPA tool is desirable

Experience Requirements

5+ years of business analyst experience in working on Robotics Process Automation (RPA)
Experience in using RPA tools such as Automation Anywhere, UIPath etc.
Working knowledge of MS Visio or similar workflow documentation tool
Experience in working in an agile team
Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge Requirements

An ideal candidate will have knowledge on Azure DevOps, JIRA, MS Visio and MS Projects and any similar tools.
Thorough knowledge of the software development cycle and the issue resolution process is essential.
Good understanding of automation concepts & visualisation is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

System Support Analyst

The core purpose of the role is to carry out the system operations for the Bank’s savings and investments transactional banking system (Bastion). The role will also include responsibilities as set out below pertaining to the Banks payment systems. They will lead and co-ordinate all resolutions and closures of related support desk tickets within agreed SLAs, as well as the management of these tickets on a daily basis.

They will work with Project Team to co-ordinate closure of complex tickets or raise any development requirements for the supported application that require the third party software supplier’s input. They need to ensure training junior in the team about new process and guide in resolving tickets (as required). Also, ensure to problem tickets to closure.

Responsibilities

Have very good knowledge in AS400 systems and software required to carry out the role.
Must have a good knowledge of RPG, RPGIV, Control Language (CLP) and SQL.
Have the ability to handle new and unfamiliar situations effectively, adopting and promoting change readily.
Have confidence in own decision making within company guidelines knowing when to seek advice from line manager.
Have a logical and analytical mind with the ability to understand business systems from practical and programmers point of view.
Have problem solving skills with the ability to actively review and improve procedures.
Numerate and literate with the ability to calculate figures and amounts such as discounts, interest and percentages and to write accurate correspondence.
Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s.
Raise any Operations JIRA’s for any tickets that require the third party software suppliers input.
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed.
Ensure all Treating Customer Fairly requirements are met.
Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers.
Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams.
Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable.
Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven.
Flexible to work in any shifts as per business requirements. (Probably no US Shifts).

Qualification

B.E. Or B. Tech. (Computer Science/ IT/ Similar Discipline)\ B.C.A.\ B. Sc. (Computer Science/ IT)

Experience Requirements

3-5 Years’ experience of AS400 iSeries analysis, Support is essential.
Experience in handing critical incidents, RCA etc.
Good knowledge on RPG / RPG LE, Free Format, CL/CLLE, DB2.
Knowledge of RPG_XML suite, Web services integration will be preferable.

Knowledge Requirements

Knowledge in Banking and Savings/Mortgage Domain is desirable.
Experience of web services integration with AS400 is highly desirable.
ITIL v3 foundation certification.
Should have excellent communication skills.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Team Lead – Application Support

We at OSBI are looking for Java and Dot net with MS SQL team Lead with strong people management skills. This role is critical to the smooth running of the custom support team with their experience in supporting production applications. The team Lead is expected to support and mentor custom application support team members and collaborate with project managers for transition the applications to BAU.

The responsibilities in this team will include hands on bug fixing, service transition, supporting the team technically, code reviews and mentoring talented resources. You will become the ‘go to’ person in the custom team for supporting the custom applications as well as offering technical recommendations in how to approach a problem and how to obtain an optimal solution in a timely manner. Also, shift role and other administrative work is carried for the team.

Responsibilities

Maintain Application support activities and team management
Hands on Incident Management, Problem management, Change management and Information management
Metrics/KPI – Calls and tickets ensuring we understand our KPI support numbers on monthly basis
Ensure proper procedures are in place for Service level management, OLA and knowledge base
Hands on supporting Java or Dot applications
Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production
Own Service transition of application to BAU from project teams
Production of service review information including monthly service levels packs as well as creating transparency around key outage areas
Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls
Post Implementation signoff: Getting sign off from the business that deliver into production is complete
Conduct and document regular 1-2-1 with direct reports
Escalate issues in advance to line managers in advance if any
Identify the team members gap/training needs
Collaborate with technical leads and cross teams to remove obstacles for the team if any
Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem
Coordinating dependencies with onsite and any other external teams
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
Actively manage risk and ensure that relevant control/risk process are adhered to
As nominated risk champion for your function, work alongside the risk function in developing and maintaining as risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting positive culture awareness and accountability throughout your function
Line manage, coach all direct reports, including all aspects of performance management, resource planning, development, conduct, sickness management, appraisals, employee administration and recruitment
Managing and owning team’s deliverables in terms of quality, schedule by using right practices and adhering to company’s process and policies
Ability to keep team together and guide team on complex issues to investigate

Qualification

Graduate or Post graduate in computers or relevant field.
Any Java and MS SQL technical certification would be added advantage.
Application Support background is mandatory.
ITIL V3 Foundation certified desirable.

Experience Requirements

Graduate or Post Graduate in computers or relevant field
8-10 years or more of experience on Java or Dot net with MSSQL with Application support background mandatory
3+ years of people management mandatory with experience in complex system production and release management is essential
Experience in leading a team technically
Hands on experience on Java development or support or Dot net development or support
Experience managing teams and deliveries
Experience with Web Services development
Exposure to any of the build and deployment tools
Understanding of upgradation, migration and environments
Experience working with vendors
Good team player and coordination skills

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential.
Basic knowledge of UK mortgage and/or savings products is mandatory.
Application Support of Java or Dot net applications mandatory.
Knowledge on ITSM tools mandatory.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

03 Aug 2022

Technical Specialist, AWD

The key responsibilities of a technical lead are to implement and support the infrastructure required to run a Business Process Management (BPM) solution. The role will also involve supporting with technical configuration and custom solutions delivered in line with the Software Delivery Lifecycle (SDLC).

You will be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and automated processes for AWD users is achieved whilst ensuring that you provide the bank’s customers a superior experience.

The remit of this role will span across the One Savings Bank Group operational structure covering all subsidiaries and locations in the UK and India, providing a breadth of knowledge and understanding across the whole business to optimize service and processing opportunities.

Responsibilities

Business Process Management SME, gaining in-depth knowledge of the product tools and features (AWD or other).
Application deployment and upgrade coordination.
Support Project delivery with custom development by providing time and effort build analysis on proposed designs.
Lead new design proposals, investigate and recommend solutions for implementation of new features of the BPM product.
Incident Management: 3rd line server support – Triage and problem coordination with L3 support team.
Monitoring of the environment and ensuring that you stay on top of all issues.
Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.
Engage 3rd party supplier to progress resolution of issues.
Knowledge sharing with other support staff to build good knowledge base, review, agree and enforce coding standards and design principals.
Release Management: Release application changes though the environment with the proper planning and due diligence to ensure production stability.
DR Test Verification of systems as per the yearly DR policy.
All Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.
Problem Management: Ensuring recurring issues are addressed by the right process and recurring issues escalated to architecture.
Post Implementation Signoff: Getting signoff from the business that delivery in to production is complete.
Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

Graduate or Post Graduate in computer science and/or Business.
Technical IT training qualifications is beneficial.
ITIL® Foundation Certification is beneficial.
ITIL® Intermediate: Continual Service Improvement certification is beneficial.

Experience Requirements

8 years or more of application Support or Development roles is essential.
8 years or more demonstrated experience in managing communication "upwards" to stakeholders is essential.
8 Years or more experience in complex system production release management is essential.
8 Years or more of windows server support is essential.
8 Years or more experience in Databases (MSSQL) Create Tables, Views, Joins, Sub query, Stored Procedure, application of cursors and collection is essential.
8 Years or more experience supporting applications in a financial services environment is desirable.

Knowledge Requirements

Windows Server skills are essential.
MSSQL skills are essential.
Java with HTML, CSS, Java-script skills are essential.
JBOSS WAS EAP 7.2 + skills are essential.
Apache HTTP Server skills are essential.
Apache Tomcat 8 + skills in respect skills are essential.
Knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) are essential.
Intermediate to Expert knowledge of MS Project, Excel, PowerPoint, Visio, Word are essential.
Good understanding of service desk tools are essential.
Robust understanding of Incident and problem management are essential.
Excellent trouble shooting skills to trace root cause are essential.
Good knowledge on document management, including document formats and viewers are desirable.
Basic knowledge of UK mortgage and/or savings products are desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

RCA Support Process Specialist

The key purpose of this role is to provide specialist support to the Group Customer Relations Root Cause function and wider business, dealing with regular reporting, ad-hoc business information requests on key Root Cause and supporting the Root Cause team in providing granular, in depth reviews of complaint activity, to establish opportunities for change, process improvement and improve the overall customer journey.

The role will require key interaction with key stakeholders across the business, supporting customer journey reviews, and producing reports to a committee, senior management level. You will provide detailed information to the Root Cause function and Group Customer Relations Manager on key trends that are emerging areas of concern. The role will work require working in close collaboration with UK based colleagues and as such will require to broadly align working hours with those in the UK as far as practical.

Provide team training and BAU support

The role may require travel to OSB operating sites in the UK and where applicable to third parties locations.

Core Responsibilities

Conduct robust root cause analysis in line with the Banks Root Cause framework, identifying key root cause drivers and documenting findings in a clear, concise and factual way.
Provide process and analysis training to all new starters, and be the BAU support to the team
Write detailed, effective reports in line with the function reporting schedule and Provide support to the UK Root Cause Analysts and RCA Manager to ensure in-depth analysis is carried out on Complaints against focus areas.
Identify opportunities for change across our systems and processes and supporting assurance reviews, ensuring customer journey is robust, challenging areas of inefficiency and presenting findings to key stakeholders, including senior management.
Ensure findings through root cause analysis is detailed effectively, tracked robustly, managing stakeholder engagement and all agreed actions seen through to closure.
Perform monthly and quarterly routine monitoring on complaints analysis and share with key stakeholders across the business.
Identify and escalate risks appropriately and timely to ensure the adherence to the appropriate FCA regulations.
Conduct real-time complaint analysis and share the finding with Group Customer Relations team and Root Cause function.
Work closely with Group Operation Assurance to support assurance, customer journey and control reviews, providing detailed information to drive assurance activity.
Provide dedicated support in assurance workshops with key stakeholders, ensuring accurate minutes are recorded and distributed where applicable.
Support with RCA Manager to enhance design, implementation, tracking and analysis of business area specific complaint risk indicators and provide meaningful monthly reporting to senior management so they are clear on the position of their area of responsibility.
Assist with ongoing review of Customer Relations reporting standards, processes and identify areas of opportunity and improvement.
Assist and support with the Coordination and support of internal and external audit reviews ensuring deliverables and findings are addressed timely.
Deputise for Line Manger where required
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

3 years’ previous experience in delivering effective root cause analysis and process support is essential
3 years’ experience working in a Financial Services environment within a customer facing role is essential
2 years’ previous complaints handling experience or knowledge of, working in a regulated financial services environment is essential
3 years’ experience in (all essential):
- UK Secured loans and second charge lending environment;
- UK Underwriting (Specialist Lending), Lending Servicing and Operations;
- UK Savings and Branch based Operations

Knowledge Requirements

Specialist knowledge of root cause investigation and analysis methods is essential
Specialist understanding of the FCA’s regulatory framework for handling customer complaints and Treating Customers Fairly is essential.
Specialist knowledge of complaint handling in financial services is desirable
Specialist knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable
Knowledge of Work Smart Complaints system is desirable.

Qualifications

Undergraduates and Graduates are eligible for this role
Certificate in Level 1 & 2 Root Cause Analysis (or other equivalent) is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Senior RCA Support Officer

The key purpose of this role is to provide excellent support to the Group Customer Relations Root Cause function and wider business, dealing with regular reporting, ad-hoc business information requests on key Root Cause and supporting the Root Cause team in providing granular, in depth reviews of complaint activity, to establish opportunities for change, process improvement and improve the overall customer journey.

The role may require travel to OSB operating sites in the UK and where applicable to third parties locations.

Core Responsibilities

Provide support to the Root Cause team to ensure in-depth analysis is carried out on Complaints against focus areas outlined in the Bank’s Root Cause framework.
Support in the provision of detailed analysis and insight into department’s key risk and performance areas.
Perform real-time, monthly and where applicable to support on quarterly routine monitoring on complaints analysis and share with key stakeholders across the business.
Provide the necessary support within workshops with key stakeholders to discuss, ensuring accurate minutes are recorded and distributed that confirms validation of Root Cause findings and generated agreed actions to ultimately reduce complaints and track closure.
Look for opportunities for process improvement in operational performance to improve the customer journey whilst also considering adherence to all regulatory requirements and business policies.
Assist with preparing accurate and timely management information reports and decks.
Make recommendations for process and system changes to establish process improvement and efficiencies following the Business Change Control process.
Identify opportunities for change across our systems and processes and supporting assurance reviews, ensuring customer journey is robust, challenging areas of inefficiency and presenting findings to key stakeholders, including senior management.
Identify and escalate risks appropriately and timely to ensure the adherence to the appropriate FCA regulations.
Work closely with Group Operation Assurance to support assurance, customer journey and control reviews, providing detailed information to drive assurance activity.
Provide dedicated support in assurance workshops with key stakeholders, ensuring accurate minutes are recorded and distributed where applicable.
Assist with ongoing review of Customer Relations reporting standards, processes and identify areas of opportunity and improvement.
Where applicable, assist Root Cause Team and Manager in engaging and communicating with a wide range of stakeholders across the Group and third parties to report on findings and areas of opportunity identified through root cause analysis and process reviews
Where required carry out investigation and responses to customer complaints ensuring received complaints and expressions of dissatisfaction are responded to within the Group agreed standard and processes.
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

2 years’ experience of in a Root Cause environment is essential
2 years’ previous complaints handling experience working in a regulated financial services environment is essential
2 years’ experience working in a Financial Services environment within a customer facing role is essential
2 years’ experience in (all essential):
- UK Secured loans and second charge lending environment;
- UK Underwriting (Specialist Lending), Lending Servicing and Operations;
- UK Savings and Branch based Operations

Knowledge Requirements

Strong knowledge of root cause investigation and analysis methods is essential
Strong level of understanding of the FCA’s regulatory framework for handling customer complaints and Treating Customers Fairly is essential.
Strong knowledge of complaint handling in financial services is desirable
Basic knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable
Knowledge of Work Smart Complaints system is desirable.

Qualifications

Undergraduates and Graduates are eligible for this role
Certificate in Level 1 & 2 Root Cause Analysis (or other equivalent) is desirable

Please email osbitalentacquisitionteam@osb.co.uk to apply.

07 Sep 2022

Collections Associate

To manage the day to day Accounts activities and enable smooth functioning of the accounts process.

Core Responsibilities

Handling incoming telephone calls from existing arrears customer dealing with all queries in a professional manner.
Making proactive outbound calls to explain and clear the existing arrears.
To take calls concerning difficult customers/complaints in a polite and professional manner.
To prepare and dispatch required information packs to customers.
Attend team Meetings and new business briefings and contribute positive suggestions.
To ensure legal compliance with all aspects of the company’s business
To demonstrate an all round knowledge of the company’s products
Managing your time and multi-tasking
Demonstrate full understanding on BPO industry, Organisation and the process
To process all assigned work efficiently, accurately and without delay.
Demonstrate a full understanding of all internal and client compliance policies and procedures.

General:

To receive work allocation notification
Process the case as per defined process
Identify and document the operational issues, communicate the same to Mentor/Team Leader
Identify opportunities for Process Improvement and communicate the same to Mentor/Team Leader
Participate in knowledge Management programs and take active role in building empowered team (like maintaining individual query logs, issue logs, failed cases log etc)
Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

1+ Years’ experience in a mortgage collection process is compulsory.

Knowledge Requirements

Good knowledge of UK mortgage – Collections Process
Intermediate level skills in Microsoft Word and Excel are essential

Qualification

Any Graduate

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Senior Risk Analyst

The role holder will be responsible for supporting ad hoc analytical requests, requested by the UK based risk and compliance functions and wider business stakeholders as required with the support of senior colleague.

The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. Credit Committee and Board Committee packs, Forbearance, Applications, Completions dashboard etc.), and periodic testing of the controls implemented and executed by the 1^st line business functions (i.e. lending underwriting assurance process).

The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals.

Core Responsibilities

Ad hoc credit risk analysis requested by Team Lead or Manager (e.g. Vintage analysis, Delinquency reports, Exceptions analysis etc.)
Understand IRB and ICAAP basics and produce report and analysis catering to these principles
Understand the SRMF policies laid out by the bank and align objectives
Design, assess and monitor Risk Appetite and Early Warning Indicators of the portfolio
Assess creditworthiness of existing or prospective clients
Determine in depth the degree of risk involved in lending
Carefully analyse data and produce clear and objective reports
Draft models of credit information that predict trends and patterns (basic knowledge of PD and LGD models)
Thematic risk specific deep dive reviews and controls testing across the business risk functions as required
Execution and timely delivery of the BAU reports
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification/Certification

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Experience Requirements

4+ years’ experience of owning and running regular ad hoc risk analysis.
4+ years previous experience using SAS and SQL
Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, Pivots, other excel formulas) essential.
Proficient user of Microsoft PowerPoint, creating presentations for senior management and basic knowledge of Power BI.
4+ years’ experience of undertaking a credit risk related role within a retail consumer finance / insurance business is desirable

Knowledge Requirements

Knowledge of Credit Risk management within the banking / financial services sector.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Business Readiness Support Officer

The key purposes of this Business Readiness Support Officer role will be to support the execution and delivery of the process change governance framework through effective coordination, delivery and robust Governance assessments and reviews conducted by the Business Services team.

It also includes support for operational functions across the OSB Group to deliver key initiatives designed to maximise opportunities for growth and standardisation, ensuring annual special operational events and business change activity is conducted to an agreed plan and timeline ensuring key transactional activity is carried out effectively; examples of activities will include Savings and Mortgages annual statement production, regulatory ops reporting amendments, rate change management and co-ordination of core system data as well as supporting the Relationship Owners with the governance and oversight requirements for agreed critical and important outsourcing arrangements such as print and mail services within the business and in line with agreed contractual commitments and the banks Vendor Management and Outsourcing policy and standards.

The role holder will work closely with the operational teams to understand their business needs. Working together with the Operations and the Transformation teams ensuring agreed actions are accurately captured, where required documenting business requirements ensuring their continuity throughout the project/change lifecycle and and/or manage smaller initiatives independently.

The provision of a consistently strong level of customer service to both internal and external customers is key, ensuring all documentation and governance is kept up to date in particular control processes and risk assurance matrix are maintained within a robust environment and administered in line with compliant requirements

The remit of this role will span across the OSB Group operational structure covering all subsidiaries and locations in the UK and India, providing knowledge and understanding across the whole business to optimise service and processing opportunities.

Core Responsibilities

Support the Business Services manager in ensuring robust governance to support process change (non system) in line with the agreed procedures and standards. Support the enhancement of Business Services and Operations technical and practical competence through the hands on support of creating Process Improvement tools and methodology in order to create a successful improvement culture; focusing of data-driven improvements and sustainable change.
Support the Business Services manager to track process changes, coordinate requirement gathering and facilitate the delivery through various departments. Preparing associated agendas, supporting papers in advance of scheduled meetings and where required chair / facilitate meetings to achieve meeting objective.
Work as a liaison with the operational and business functions to plan business readiness criteria ahead of the implementation of change, ensuring all impacted departments are in readiness to absorb changes.
Support with maintaining the high level portfolio view of all annual special operational events, business change and process change delivery. Liaise with Business Services workstream leads and business representatives to obtain and provide information on business change/event position including status updates, progress on actions, decisions needed, ensuring effective escalation and management of risks and issues and back to green activity plans/timelines where needed.
Provide support in ensuring documented procedures are established, kept up to date and communicated in respect to all business operations annual activity.
Support effective cross functional co-ordination of business stakeholders required for supporting with the delivery of business operations and change activity.
Ensure the defined governance standards and requirements for documentation are strictly adhered to and evidenced including relevant sign offs/approvals and required artefacts are in line with the agreed risk assessment matrices.
Support the maintenance of a complete, version controlled document library for the required procedures, templates etc being used by the team.
Support with KRI and KPI reporting against agreed metrics. Where required, support with agreed corrective actions to address potential or breached risks and performance standards.
Maintaining up to date process change documentations, including RAID’s (Risks, Assumptions, Issues and Dependencies) log, plans and action logs. Support with RAID reviews and workshops ensuring timely and accurate focus on management and closure of identified risks and issues.
Ensuring all amendments and updates to key artefacts/policy, procedures are effectively communicated and trained out to the team and change community and where required the changes are approved at the Vendor Management Committee.
Conducting quality assurance activities including internal and external audit reviews in line with the agreed OSB quality control framework.
Gathering and archiving project Lessons Learned and reusable data and support the Lessons Learned Roadmap/ Action plan production and maintenance of themes identified in collaboration with the Manager
Support with internal and external audit reviews.
Regular and accurate production of key management information and reporting in line with agreed reporting schedule.
Be able to perform data analysis and interpret patterns and trends and present findings to stakeholders; reconcile large volumes of data to support with the delivery of business events and business change activity.
Ensure regular controls reporting to key stakeholders in the business and support investigations where discrepancies occur to identify root cause. Liaise with key stakeholders to agree corrective action and track to closure.
Attend working parties and meeting as required to support business need.
Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed.
Ensure all Treating Customer Fairly requirements are met.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification/Certification

GCSE/GCE qualifications in both maths and English are essential.
Prince 2 practitioner, Lean Practitioner & Six Sigma green belt or above is desirable.

Experience Requirements

2 years’ experience working within a Financial Services industry is essential.
2 years’ experience working within a regulated environment is essential.
2 years’ experience of savings and mortgage retail products is desirable.

Knowledge Requirements

Working knowledge of the Data Protection Act, Anti-Money Laundering and TCF is essential.
Knowledge of FSCS, HMRC and Regulatory Reporting is desirable.
Knowledge of Vendor Management and Outsourcing policies and frameworks is desirable.
Working knowledge of process re-engineering and business analyst tools and methodology is
Working knowledge of process control monitoring tools and methodology is desirable.
Intermediate level skills in Microsoft Word and Excel, VISIO, PowerPoint, are essential.
Intermediate level of skill of data reconciliation process and principles is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Model Validation Analyst

Model validation plays a critical role within OSB. Working within the Risk and Compliance team there is a large opportunity to shape the evolution of model validation within the organisation providing real benefit to the Group.

The key purpose of this role is to execute model validation activity across a breadth of models and purposes (both material and non-material) ensuring that high materiality models are subject to robust independent validation providing assurance to key model committees that the models are assured as to their quality and risk.

OSB is aspiring to IRB standards with independent validation a growth area for the organisation and therefore the role holder will have potential to influence validation and wider model governance working with internal stakeholders and external expertise.

Core Responsibilities

Support the Head of Model Validation in improving polices, standards and practices across the validation function including:
Input into validation policies and standards by making recommendations and sharing experience and expertise.
Providing opinion on regulatory requirements and emerging practice such that recommendations may be made.
Maintaining validation evidence to enable audit reviews.
Being an advocate for model validation throughout the organisation, supporting training and awareness sessions as required.
Validation of material and non-material models across all aspects of the model lifecycle. This will include assessing the appropriateness of the data utilised, the methodologies, the performance of the model, the clarity of the model documentation, appropriateness of model monitoring, and the use of the model. In practice you will be expected to:
- Perform independent analysis utilising statistical techniques to interrogate, review and challenge model development evidenced through robust validation reports.
- Engage with the Head of Model Validation on findings and recommended materiality.
- Provide clarity to the model owner / model developer as to the findings / query such that the matter is understood.
- Utilise expertise to agree any remedial actions with the model development team in review meetings.
- Provide, where relevant, views on regulatory compliance with items such as SS3/18.
- Produce comprehensive validation reports in line with the validation framework for review at the appropriate Committee / approval body.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
Management and engagement stakeholders across the organisation to ensure effect model validation practice is embedded.
Deputise for the Group Head of Validation as required.
Work with external consultancies to supplement and expand validation capability and expertise.

Qualification/Certification

A degree or equivalent qualification in a quantitative field is essential.

Experience Requirements

2 years’ experience working within a similar model validation or model development related role is essential.
Significant experience of credit risk models including IFRS 9, preferably obtained within an IRB accredited / aspirant firm is essential.
Significant experiences of utilising quantitative analysis is essential.
Significant experience of writing reports for senior committees is desirable.
Good experience of risk models across numerous disciplines is desirable.
Significant knowledge of regulatory expectations in relation to model validation at an IRB aspiring or accredited firm is desirable.

Knowledge Requirements

Sound understanding of model risk and the model lifecycle is desirable.
Specialist understanding of Credit Risk models and techniques is essential.
Specialist technical knowledge of quantitative analysis is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Model Process Lead

The key purpose of this role is to support the Capital and Impairments team to undertake all its deliverables and to ensure the accurate and timely running of regular processes related to impairment (IFRS9) and capital (IRB) across OneSavings Bank PLC.

Core Responsibilities

Support the IFRS9 impairment process (including the provision of regular MI and ad-hoc analysis)
Support the IRB RWA calculation process (including the provision of regular MI and ad-hoc analysis)
Continually identify opportunities to develop and enhance the above processes whilst providing commentary and analysis of trends and movements
Control execution across both the impairment and capital processes
Ensure that you understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

5 years previous experience undertaking a risk related role within a retail consumer finance environment (in particular mortgage assets) is essential
5 years previous experience of modelling/advanced analysis using Microsoft Excel is essential
5 years previous experience undertaking advanced SAS/SQL programming is essential with experience of WPS desirable
3 year previous experience running impairment or capital processes is essential.

Knowledge Requirements

Advanced knowledge of using SQL or SAS for modelling, reporting and data manipulation is essential
Intermediate knowledge of risk management is essential
Intermediate knowledge of impairment (IFRS9) and capital (IRB) is essential.
Intermediate knowledge and understanding of probability and statistical techniques is essential.

Qualification/Certifications

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Model Monitoring and Performance Lead

The primary objective of this role is to provide analytics, model performance review and reporting duties for the Models and Ratings team.

Specifically supporting the development and maintenance of regulatory compliant rating systems used for the Internal-Ratings Based (‘IRB’) approach, compliance with the International Financial Reporting Standard 9 Financial Instrument (‘IFRS9’) rules and other models used by the business across the customer life-cycle.

As a lead analyst it is expected that the individual would utilise their experience to lead analysis and challenge modelling across the team.

Core Responsibilities

To support the implementation of such models across the organisation and provide expert assistance to ensure practical use, application and documentation and proof of the same;
To be accountable to a Head of Model Development to support the organisation obtaining and maintaining its IRB status and maintain IFRS9 compliance; that the models and rating system are fit for purpose; and can be relied upon to accurately assess capital and IFRS9 reporting requirements for credit risk and impairment modelling;
To support Risk in providing an informed view of the credit profile of the bank, potential impairments and support the stress testing of the same, particularly as it relates to potential losses and capital consumption assessment and planning;
To undertake analysis to support the assurance that the requirements for an IRB firm and IFRS 9 are being met and that the models and rating systems in place are performing in accordance with expected standards and outputs;
Undertake analysis and model development for IRB, IFRS9 and other Bank models. Ensuring the models differentiate properly by asset class as they relate to the initial assessment, decision-making, application processes, behavioural monitoring processes and loss given default (‘LGD’) outputs to deliver a suite of models which are capable of delivering accurate Expected Loss (‘EL’) for the portfolio and cohorts;
Provide recommendations on research and analysis to your the Head of Models and Ratings and oversee research and analysis in order to deliver on the group data requirements and stress testing scenarios, as needed to develop IRB and IFRS9 compliant models.
As directed, undertake the necessary reporting, analysis and support activities to ensure risk committees and the board and board committees receive relevant timely, high quality and relevant data, MI and reports – particularly on model effectiveness and affirmation of IRB and IFRS 9 standards;
Undertake the ongoing IRB and IFRS9 ongoing model improvement and maintenance on the direction of the Head of Models and Ratings;
Accommodate any independent model validation or audit function and enable its duties to be carried out in accordance with regulatory requirements, providing regular reports, analysis and management information to support its activities;
Recommend new model development approaches and perform the development of new models as appropriate. Ensure material changes to existing models and ensure these are approved through proper governance channels with the required impacts identified and assessed;
Providing reports and analysis, supporting the assurance that the ratings system and methodology is applied correctly across various market segments and remain valid and appropriate for any distinct asset classes – for both existing product and customer types and for any identified potential new ones;
Work with colleagues in the Models and Ratings team to help define and implement general governance and model risk framework over the ratings system including deficiency management; internal staff guidance on usage; highlighting of inappropriate applications of outputs; and systems stability;
Support the Head of Models and Ratings in the provision of detailed reports as required to GMRC covering a review of the performance of the internal model monitoring function and address any weaknesses or shortfalls;
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do;
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed; and
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

5 years previous experience of working first hand in a Risk environment is essential
5 years previous experience of working closely with management functions, experience in producing reporting/analytical output and presenting material effectively is essential
5 years previous experience of model building or validation, quantitative analysis and data manipulation is essential
Experience working effectively with Internal and External Audit is desirable
Experience working in an IRB or IFRS 9 project environment is desirable

Knowledge Requirements

Knowledge of working in a financial services or risk environment is essential
Knowledge of model building, quantitative analysis and data manipulation is essential
Knowledge of the IFRS9 provisioning and IRB Regulatory framework, requirements and application across a business is essential

Qualification/Certifications

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Analyst

The main purpose of the role is to process customer requests pertaining to savings accounts.

Core Responsibilities

Process customer transactions relating to Savings covering account opening, servicing and account closure/withdrawal.
Demonstrate a full understanding of all savings procedures and internal and compliance policies
Meet key objectives related to quality, SLA, complaints when processing customer transactions. Ensure accurate and timely processing of all customer requests.
Receive work allocation notification and work on work allocated within stipulated timeframe.
Process the case as per defined process
Identify and document the operational issues, communicate and escalate the same to Mentor/Process lead
Identify opportunities for Process Improvement and communicate the same to Mentor/Process Leader
Participate in knowledge Management programs and take active role in building empowered team (like
maintaining individual query logs, issue logs, failed cases log etc)
Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
Work on any adhoc projects or data cleanse activities as delegated by the process lead.
Contribute towards system testing as and when required.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Details

0-18 months experience in Banking operations

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel Basic knowledge of UK mortgage and/or savings products is desirable

Qualification

Qualification: B.Com/BBM/MBA (Finance)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Customer Insights Analyst

Reporting to the Customer Experience - Lead, the post holder will: Assist the production and continued improvement of customer insight/Experience reporting. To create and effectively communicate actionable insight gained from customer data sources that drive customer experience improvements.

Assist the delivery of the organisations customer experience strategy.

The role will work require working in close collaboration with UK based colleagues and as such will require to broadly align working hours with those in the UK as far as practical. Standard working hours in the UK (GMT) are either 9am – 5pm or 8am – 4pm. There will be a requirement to work later than these stated hours on a number of occasions due to the deployment schedule for certain digital releases.

Core Responsibilities

Use insight and analysis to deliver customer experience excellence across the organization,
To assist with the tracking and reporting of key trends across all channels (Effort, CSAT and Advocacy),
Use research and survey findings to support business change decisions
Work with teams when using insight to spot skills gaps and training needs across the business,
Help communicate the customer experience strategy to the organization,
Help communicate customer service ethos to drive improvements,
Help with ad-hoc research projects,
Contribute to the production of customer journey maps using data and other sources of insight,
Support the Customer Experience Team with communications and other ad-hoc tasks,
Assist with campaign planning – specifically data extraction and key target setting,
Help develop marketing performance reports and analysis as required to assist wider marketing team,
Maintain the company’s compliance standards and own compliance training.

Experience Details

Customer experience background – detailed level
Excellent presentation and communication skills,
Word, excel and ppt – detailed levels,
UK banking sector exposure – desirable
Degree level education in relevant subject,
Excellent standard of English – spoken and written.

Knowledge Requirements

Intermediate level skills in Microsoft Word, Excel and PPT are essential
Basic knowledge of UK mortgage and/or savings products is desirable

Qualification

Graduation/Post Graduation in any discipline is essential

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Financial Analyst – Regulatory Reporting

Provides a high standard of service to the Client and its subsidiaries in relation to finance related matters

Core Responsibilities

Responsible for preparing daily reconciliations and reporting age wise analysis.
Reporting on money market deals for treasury
Hands on Treasury reporting and treasury instruments
To assist in preparation of regulatory returns for the Bank as well as for subsidiaries
To perform roll-forward of regulatory returns within timeline.
To respond promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters.
Deal with audit queries (Both internal & external).
Ensures the timely communication of information to colleagues and line management.
Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.
Responsible for preparing month end Journals for the treasury
Responsible for preparing policy and procedure

Applicants must be able to demonstrate the following skills, competencies and experience:

Reliability and integrity
Smart appearance with a confident, mature attitude
A concern for quality, accuracy and attention to detail
The ability to co-operate and work effectively as part of a team
The ability to work effectively under pressure
Good administration skills
Highly organized with the ability to prioritize and manage own workload
Excellent communication skills and a good telephone manner
A common sense approach with the capacity to use initiative within guidelines
Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems
Basic documentation skill
Basic knowledge on the calculation of the Bank ratio’s

Experience Details

1-2 year experience

Knowledge Requirements

Basic knowledge of Banking Industry and basic accounting are essential.

Qualification

Graduate degree in Finance / Commerce with MBA (Finance) is desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Assistant Corporate Tax Manager

Provide a high standard of service to the Client and its subsidiaries in relation to tax related matters

Core Responsibilities

Assist in co-ordination of information collection needed for UK tax computations
Initial preparation of group’s UK tax computations and returns using OneSource software (there are c.26 companies in the group requiring UK tax returns. Of these, two are banking companies subject to the UK banking surcharge).
Work closely with Financial & Regulatory Reporting Manager and (UK based) Head of Group Tax to prepare detailed analysis needed to support UK tax computations (e.g. capital allowances claims, legal and professional fees analysis, technical support for deductibility of expenses etc).
To assist in calculating quarterly tax payment instalment and prepare necessary forms to process payment to HMRC.
To assist in calculation of monthly current and deferred tax calculations, and calculations of tax numbers for the interim and year-end financial statements.
To assist in the quarterly VAT calculation process for the Group.
Support Head of Group Tax with any ad-hoc tax work.
Ensures the timely communication of information to colleagues and line management.
Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.

Applicants must be able to demonstrate the following skills, competencies and experience:

Reliability and integrity
Smart appearance with a confident, mature attitude
A concern for quality, accuracy and attention to detail
The ability to co-operate and work effectively as part of a team
The ability to work effectively under pressure
Good administration skills
Highly organized with the ability to prioritize and manage own workload
Excellent communication skills and a good telephone manner
A common sense approach with the capacity to use initiative within guidelines
Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems

Experience Details

Minimum of 3 years of work experience in UK corporate taxation.
Strong knowledge of tax accounting.
Experience of using OneSource or other similar tax computation software is mandatory.
Experience of VAT is added advantage.
Industry specialism in financial services would be an advantage.

Qualification

CA, ACCA, ACA, ICAI and/or ATT / CTA qualification would be desirable.

Please email osbitalentacquisitionteam@osb.co.uk to apply.

10 Aug 2022

Manager - Accounting Models

The key purpose of the role is to manage Group accounting models used for the purposes of Effective Interest Rate (EIR) Accounting and Fair Value Accounting. The role includes Cumulative Prepayment Rates (CPR) and retentions modelling and associated analysis, preparing committee papers and interacting with external auditors.

As the Group develops the role will look to realise further opportunities to develop models that support the business.

Core Responsibilities

Align approaches and methodologies for financial instrument accounting across the Group in line with Finance integration plans
Management of all aspects of EIR modelling, analytics and reporting (CCFS, KRBS, acquired portfolios) – including but not limited to:
- IAS 39 AG8 / IFRS 9 B5.4.6 processes (for both assumption changes and BAU)
- IAS 39 AG7 / IFRS 9 B5.4.5 processes
- Execution of modelling assumptions in line with governance and policies
- Review and delivery of final month end outputs to Finance Control for updating to the General Ledger
- Running sensitivity analysis for external financial reporting disclosures
Management of all aspects of mortgage assets accounting fair value modelling, analytics and reporting – including but not limited to:
- Execution of modelling assumptions in line with governance and policies
- Delivery of final month end outputs to Finance Control for updating to the General Ledger
- Running sensitivity analysis for external financial reporting disclosures
- Analytical reviews of discount margins in use to value HTCAS assets, presenting results in committee papers
- Day to day management of all aspects of mortgage assets Group CPR modelling, and reporting
- Maintaining controls and governance around CPR models used for producing outputs to use business wide
- Reporting to committee (Asset and Liabilities Committee / Group Audit Committee) on findings, reporting on the value of the lending balance sheet; providing comprehensive analysis and recommendations
- Ensure direct reports are fully up to date with the CPR modelling procedure and can assist with monthly reporting and prepayment queries (where applicable).
Manage and support a migration of business activity from UK sites (Wolverhampton) to OSB India (Bangalore) – including but not limited to:
- Take the lead in migration of processes across site in first six months of the role.
- Travel to UK for first two to three months of the role, with the potential for future follow up UK visits.
- Develop an in-depth understanding of UK based processes and models with minimal supervision.
- Develop a new control framework centred around process documentation.
- Collaborate with wider team in development of a new cross site operating model.
- Embed new business processes within first six months of the role.
Prepare committee papers and presentations for assumption or policy changes when required
Ownership, maintenance and development of the Group EIR models in line with accounting standards
Ownership of documentation and procedures for accounting models
Establishment of sound control environment for accounting models and associated inputs and output data, including appropriate End User Developed Application Controls (“EUDA”) controls
Monitor and report EIR trends as they relate to both CCFS and OSB Balance Sheet composition
Co-ordinate the approach to EIR and Fair Value modelling with Financial Planning and Capital Market teams to ensure consistency and comparability of approach
Responsibility for ad-hoc requests effectively and in a timely manner, providing clear, comprehensive analysis and judgement
Responsibility of the identification of business risks created by EIR and CPR movement
Deal openly and collaboratively with Internal and External Auditors
Deliver changes arising from audit findings for given areas of responsibility
Responsibility for operating the Long Term Incentive Plan Model when required by Financial Control team
Responsibility for computing impact analysis and bespoke modelling scenarios on on-going projects that may arise (e.g Second Charge FCA review)
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Details

5 years previous experience of working in a Financial Services modelling or reporting function is essential
3 years previous experience in a role related to financial model design, build, maintenance (including EUDA controls) and execution
5 years previous experience of working in an accounting function is essential
2 years’ experience of managing audit requests is essential
2 years’ experience of EIR and Fair Value accounting processes is desirable
Prior experience of off-shore (captive unit) client handling is preferred.

Knowledge Requirements

Excellent knowledge of mathematical modelling is essential
Excellent knowledge of NPV, PV, IRR and other related calculations
Good knowledge of Mortgage Product Economics including CPR calculations is desirable
Good knowledge of the mortgage servicing process and systems is desirable
Good knowledge of applicable IFRS and IAS is desirable
Up to date knowledge of regulatory framework is desirable.

Qualification

Master/PG Degree in Finance or Banking services.
B.Tech (computer science)

Please email osbitalentacquisitionteam@osb.co.uk to apply.

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