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To apply for our current openings please click on the links below:

Operations

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Core Responsibilities

  • To execute day to day Ops 1LoD risk assurance and control testing for assigned business area
  • Validate transactional assurance and control testing has been completed accurately and timely for assigned business area
  • Conduct re-performance of transactional assurance and control testing for assigned business areas, validating control effectiveness
  • Conduct independent transactional assurance and control testing for assigned business areas (as and when required
  • Document transactional assurance and control testing outcomes, providing detailed rationale for failures and observations
  • Produce regular management information on transactional assurance and control testing output including key themes and trends identified
  • Document transactional assurance and control testing checklists as and when required
  • Actively participate in regular call listening and calibrations sessions to provide an impartial decision around over quality
  • Timely identification and clearly communicate emerging risks, errors and concerns identified through transactional assurance and control testing
  • Be seen as a process expert within the business representing area of responsibility in core working groups.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Execute target testing when emerging risk/s are identified/where new processes are implemented
  • To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.
  • To be able to work with stakeholders within operations to ensure timely feedback of testing results and to build communication skills and maintain knowledge of associated processes and changes.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed

Experience Requirements

  • Minimum 3 years’ experience in Banking and Financial Risk is essential.
  • 1 years’ experience of working in a 1.5 control model or chief control office is desirable
  • 1 years’ experience in Operational Risk, Quality Assurance and risk control self-assessment management.

Knowledge Requirements

  • Excellent knowledge in Microsoft Word, Excel & Power Point is essential
  • Excellent knowledge of Banking Operational functions Mortgage or Savings Products is essential
  • Good knowledge of ethical standards, BCOBS, MCOBS, FCA Principles and DISP is desirable

Qualifications/Certifications

  • Graduate/Post Graduate in commerce/mathematics discipline is essential.
  • Qualification in Quality Management (CQI or equivalent) qualification is desirable.
  • Degree in business finance or equivalent is desirable.
  • Qualification in process and risk management is desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

This is a specialised role expected to identify, manage and reduce risk with effective control testing and regular risk assessment reporting to senior management on control testing outcomes, end to end reviews and proposed recommendations and or corrective / mitigating action plans.

The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations

The role will have direct line management responsibility of 4FTE and will involve occasional travel to OSBI offices and to the UK.

Core Responsibilities

  • Lead, develop and coach team members in line with the Banks fit to practice requirements, and in support of team development and growth
  • Ensure completion of the day to day execution of the Ops 1LoD risk and control testing for area of responsibility
  • Support Operational teams in conducting RCSA (Risk Control Self-Assessment) for area of responsibility
  • Maintenance of the Ops 1LoD risk and control testing plan for area of responsibility, ensure it is completed timely and accurately
  • Ensure Ops 1LoD Risk Assessments and Risk Registers remain accurate and up to date for area of responsibility including clear correction action plans, owners and delivery dates
  • Work pro-actively with peers, stakeholders and team members to establish additional monitoring or target testing following control failures, areas of concerns or following deployment of new processes / change
  • To have oversight and be responsible for the relevant control testing reporting including identification of trends, root cause analysis and recommendations for improvements
  • Actively participate in regular call listening and calibrations sessions to provide an impartial decision around overall quality and customer outcomes
  • Develop and maintain a positive, productive, collaborative and professional relationship with team members and peers to co-ordinate the Ops 1LoD assurance plan.
  • Timely identification and clearly communicate emerging risks or business threats that could influence the risk profile of Operations 1LoD through risk assessments and control testing
  • Be seen as a key SME within the Ops Control and Assurance function, representing the team in assigned meetings and projects
  • Lead and chair meetings as and when required, and timely completion of actions assigned from meetings
  • Establish automation and Process Improvements through deep dives, end to end reviews, risk assessments and control testing.
  • To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Deputise for Line Manager in group forums and meetings as and when required

Experience Requirements

  • Minimum 6 years’ experience in Banking and Financial Risk is essential.
  • Minimum 2 years’ line management experience is essential
  • Previous experience of working in a 1.5 control model or chief control office is desirable
  • 3 years’ experience in Operational Risk, Quality Assurance and risk control self assessment management is essential.

Knowledge Requirements

  • Excellent knowledge in Microsoft Word, Excel & Power Point is essential
  • Excellent knowledge of Banking Operational functions is essential
  • Excellent knowledge of ethical standards, BCOBS, MCOBS, FCA Principles and DISP
  • Knowledge of Conduct and Operational Risk and Control Management is desirable 

Qualifications/Certifications

  • Graduation/Post Graduation in commerce/mathematics discipline is essential.
  • Qualification in quality management (CQI or equivalent) qualification is desirable.
  • Degree in business finance or equivalent is desirable.
  • Qualification in process and risk management is desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Handling and processing customer requests that come through means such as telephone, email, post and online applications.
  • To process all assigned work efficiently, accurately and within prescribed SLAs
  • To demonstrate an all-round knowledge of the company’s products and processes
  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintain the company’s compliance standards and own compliance training
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
  • To ensure the timely communication of information to colleagues and line management

Experience Requirements

  • 12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential
  • 12m previous experience working within the financial services industry is desirable

Knowledge Requirements

  • Basic knowledge of UK mortgage Process
  • Good communication and comprehension skills is essential
  • Intermediate level skills in Microsoft Word and Excel are essential

Qualification

  • Any Graduate

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Maintain portfolio, programme and project information and documentation, including plans, RAID (Risks, Assumptions, Issues, Decisions and Dependencies), actions, change controls and lessons learned logs.
  • Monitor of project information, including plans, project schedules, work hours, budgets, expenditures and benefit realisation. Support the successful application of the project delivery framework & stage gate meetings – Monitor, enforce and align projects to frameworks and process, in line with governance. Complete quality reviews of project status reporting. Ensure reporting is an accurate reflection of project status and aligned to the latest standards.
  • Undertake quality reviews of project artefacts and templates. Ensure the defined Governance standards and requirements for project documentation are strictly adhered to as evidenced by maintenance of a complete, version controlled document library including sign offs and associated Governance logs.  Organise and facilitate successful Change Governance meetings, including managing a list of attendees, arranging meetings, preparation of meeting packs, maintain action and decision logs.
  • Accurately capture and document minutes in Change Governance meetings, ensuring minutes are a true reflection of the meeting and capture discussions and actions.
  • Generate PMO reports in line with a defined reporting calendar. Ensuring reports are produced to a high standard and complete quality reviews of the content.
  • Complete ad-hoc data requests as required, using Change Portfolio tools or Excel.
  • Assist the management of the Change Portfolio tools; MS Project Online and Power BI. Ensure data is accurate and up to date.
  • Provide Project Support to large and significant projects as required.
  • Maintaining up to date team documentations, including policy/process manuals.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • GSCE/GCE qualifications in both Maths and English are essential
  • Prince II Foundation / PMO equivalent is essential
  • ITIL Foundation is desirable

Experience Details

  • 2 years experience of working within PMO essential
  • 2 years experience of banking or financial services is desirable
  • 3 years experience of using intermediate MS Word/Excel is essential
  • 2 years experience of using MS Project Online is essential
  • 2 years experience of using Power BI is essential
  • 3 years of using MS PowerPoint is essential.

Knowledge Requirements

  • Good knowledge of working with 3rd party suppliers is desirable
  • Good knowledge and experience of corporate solutions is essential
  • Good knowledge of project management methodologies and principles is essential
  • Good knowledge of Portfolio Management tools is essential

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • To execute day to day Ops 1LoD risk assurance and control testing for assigned business area
  • Validate transactional assurance and control testing has been completed accurately and timely for assigned business area
  • Conduct re-performance of transactional assurance and control testing for assigned business areas, validating control effectiveness
  • Conduct independent transactional assurance and control testing for assigned business areas (as and when required
  • Document transactional assurance and control testing outcomes, providing detailed rationale for failures and observations
  • Produce regular management information on transactional assurance and control testing output including key themes and trends identified
  • Document transactional assurance and control testing checklists as and when required
  • Actively participate in regular call listening and calibrations sessions to provide an impartial decision around over quality
  • Timely identification and clearly communicate emerging risks, errors and concerns identified through transactional assurance and control testing
  • Be seen as a process expert within the business representing area of responsibility in core working groups.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Execute target testing when emerging risk/s are identified/where new processes are implemented
  • To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.
  • To be able to work with stakeholders within operations to ensure timely feedback of testing results and to build communication skills and maintain knowledge of associated processes and changes.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed

Experience Requirements

  • Minimum 3 years’ experience in Banking and Financial Risk is essential.
  • 1 years’ experience of working in a 1.5 control model or chief control office is desirable
  • 1 years’ experience in Operational Risk, Quality Assurance and risk control self-assessment management.

Knowledge Requirements

  • Excellent knowledge in Microsoft Word, Excel & Power Point is essential
  • Excellent knowledge of Banking Operational functions Mortgage or Savings Products is essential
  • Good knowledge of ethical standards, BCOBS, MCOBS, FCA Principles and DISP is desirable

Qualifications/Certifications

  • Graduate/Post Graduate in commerce/mathematics discipline is essential.
  • Qualification in Quality Management (CQI or equivalent) qualification is desirable.
  • Degree in business finance or equivalent is desirable.
  • Qualification in process and risk management is desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Group activities and support to the Learning management system will also be a key focus area. The role holder will also be responsible to support the on-site learning team in a Supervisory capacity.

Some occasional travel to OSBI’s offices, internal/international travel may be required.

Core Responsibilities

  • Manage the administrative tasks associated with PD OSBI  by enabling and reporting on Department Level budget, competency wish-lists  and external learning events for OSBI staff
  • Provide administrative support to the on-site Learning Specialists and functional support to the Learning Coordinators
  • Enable the OSBI PD Coordinator group to deliver per the objectives set through the annual calendar
  • Maintain the key performance metrics of PD OSBI and  report through insightful  monthly/quarterly  Executive, Heads and Staff reports
  • Manage and deliver monthly training forecasts and HR reports through coordinated efforts within the coordinator team and Learning Specialists
  • Manage the Administration associated with new starter Induction
  • Participate and contribute within Group People Development forums
  • Enable the OSBI co-ordinator team to facilitate training requests-  learning effectiveness and benefit to the business
  • Performance and competency management of direct reports
  • Manage the administration associated with the coordination of any training activities undertaken both internally and externally. (Including pre and post course requirements, Feedback, assessments & evaluations and full training records.)
  • Enable the use of LMS for OSBI co-ordinators
  • Manage the internal and external audits in coordination with OSBI People Development Supervisors
  • Ensure all training records are maintained and held as per the data retention policy
  • Manage the updating and maintenance of OSBI’s Professional Education Policy
  • Provide input to the branding and creative reporting activities for People Development at OSB/OSBI
  • Manage in-house training facilitates and Training assets across locations
  • Manage the Purchase Order process, vendor management process and maintain appropriate records
  • Ensure that you understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 

Experience Details

  • 3-4 years previous experience working in a Business Administration role is desirable
  • 1-2 years of people management experience is essential
  • Previous experience in learning administration within a financial services organisation is desirable
  • Strong  Microsoft office experience required (Efficiency in Word, Excel, PowerPoint)
  • Should be comfortable presenting to an audience
  • Project planning and implementation experience is desirable
  • Experience and knowledge of supporting an LMS 

Knowledge Requirements

  • MS Office proficiency
  • Dashboard Reporting
  • Vendor Management 

Qualification/Certifications

  • Graduate in any discipline is a must
  • Advanced Excel/VBA Certification

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

  • Vendor Governance Senior Officer  – Vendor Controls is primarily responsible for executing the Group’s vendor management and outsourcing requirements in compliance with Group policies and business strategy
  • Ensure timely processing of risk assessments, risk acceptances, and ongoing monitoring of program compliance inline with the Group approved Vendor Management & Outsourcing policy and associated procedures
  • Assist the business in on boarding, ongoing monitoring and exiting/ terminating relationships with vendors
  • Plan, deliver and report risk assessment activity over supplier arrangements with the intent to identify measure, mitigate and report key risks
  • Delivering continuing change into the business as policy and procedures evolve

Core Responsibilities

  • All forms processed and completed as per the Due Diligence Matrix of the Group Vendor Management & Outsourcing Policy (VM&O policy) with 100% accuracy and in-time to plan
  • Support in developing & implementing Vendor Control Quality Assurance Framework
  • Support in developing & implementing Risk Management Framework to all Executive Owners and Relationship Owners (RO)
  • Support business on day to day enquires/ requests related to vendor management lifecycle (on boarding/ ongoing, exit or termination) related activities
  • Support the review of BCP/ DR and Contingency plan along with remediation action for the Group’s vendors by working with ROs, relevant stakeholders
  • Support team in conducting onsite Vendor reviews as per the VM&O policy and procedures
  • Support team in drafting and reviewing the Vendor Controls Team’s procedures inline with VM&O policy
  • Administratively manage monthly Vendor Management Committee and other key governance meetings (schedule meetings, build pack, draft minutes and issue) by working with Line Manager (LM) and Functional Manager (FM)
  • Own and manage end to end monthly vendor performance reporting via RO inputs, operational risk reporting systems and report it Vendor Management Committee (VMC) and Risk Management Committee (RMC) on a monthly basis
  • Report and publish Vendor Management KRI reporting at VMC and other key governance forums on a monthly basis
  • Maintain Vendor Management Group shared folder structure in accordance with Group record management policy
  • Assist and support the team in updating the Group’s vendor database with appropriate oversight/ approval with evidences on a monthly basis
  • Support LM and FM in all Audit open actions to be close as per the agreed timeline in 100% of the cases, without extensions
  • Active involvement in process improvement/ change projects across Vendor Management
  • Support ROs in presenting Outsourcer Assurance Document at VMC on a monthly basis
  • Support vendor management ad hoc projects/ tasks (not part of BAU and Change initiatives) within the agreed timeline with LM and FM
  • Production of high quality, value add, management reports to support senior management decision making
  • Review and provide inputs on changes to VM&O policy and procedures as part of regular review cycle; identify and implement process improvements by partnering with various stakeholders
  • Support InfoSec Team in the review of IT Security questionnaire for vendors by liaising with Relationship owners (RO), Information Security team and vendor in line with VM&O policy and Information Security policy
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Accountability to ensuring best in class core vendor supplier risk analysis of applicable portfolio ensuring consistency with industry leading practices and conform to all the internal vendor procedure / policies and all related regulatory expectations..
  • Ensuring the tactical execution of the guidelines is reflected on all core deliverables of the team.
  • Manage communication and collaboration with business heads, legal, Audit and regulators on risk topics.
  • Active engagement key front line governance routine inclusive of strategic planning session, governance committees and business review.
  • As nominated as risk champion for your function, work alongside the Risk function in development and maintaining the risk management agenda, acting both the necessary levels of transparency for potential risk and promoting a positive culture of awareness and accountability through your  function 
  • High awareness and adherence to the control environment including Quality Assurance and Quality Control.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Experience Requirements

  • Overall experience of 6 – 8 years in customer contact centre, preferably in Banking and Financial Services
  • At least 2-3 years of work experience in vendor management/ third party risk roles, preferably in Banking and Financial Services
  • Experience in a relationship and stakeholder management
  • Experience of using any supplier management system 

Knowledge Requirements

  • Experience with vendor lifecycle and/or supplier management process, including knowledge of Third Party and outsourcing regulations, is a definitive advantage
  • Excellent team management evidenced by a track record of success in supporting engagements or other problem-solving initiatives requiring coordination of cross-functional team members with varied backgrounds and skills
  • Good understanding of information security management, Data Privacy, IT service continuity, IT disaster recovery, business continuity management, and third party control assurance
  • Demonstrate sound understanding of risk and risk management processes and quality assurance
  • Knowledge of current applicable regulatory requirements relevant to regulated financial institutions (FCA, PRA, ICO)
  • Proficient on MS Office suite (PowerPoint, Excel, Outlook)
  • Strong interpersonal and communication skills (both written and verbal) and ability to work collaboratively, as one team
  • Ability to think laterally and develop new and innovative solutions to problems
  • Ability to effectively manage competing priorities
  • Ability to identify and implement process improvement opportunities

Qualifications/Certifications

  • GSCE/GCE qualifications in both maths and English are essential (Mandatory bullet point – Do not remove)
  • Bachelor’s degree (graduate degree) is essential
  • Suitable qualification in risk management or quality assurance
  • Certification or sound knowledge and understanding of continuous improvement methodologies (Ex: Lean, Six Sigma, FMEA)

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Work planning and Daily work management across teams
  • Daily work allocation & Notification to the Team Members
  • Complete control on the processes to ensure escalated cases and calls are managed
  • Handle operations queries raised by the team members
  • Liaise with onsite team on operations related issues
  • Perform periodical Reviews of team members
  • Create quality awareness within the team
  • Ensure periodic quality & error report in place
  • Ensure proper and effective communication
  • Complete control on the mail box(es) (Email management)
  • Analyse quality trends and recommend the corrective and preventive actions to improve the service quality
  • Identify the training requirements of the Team, conduct training to the team including the new recruits and provide feedback to the HR
  • Establish one-on-one meetings with the team members for improved performance to goals.
  • Excel knowledge on Process Consulting
  • Ensure mapping for all the processes in Underwriting
  • Assist managers in capacity planning and resource utilisation
  • Ensure compliance to ISO 27001 standards
  • Perform other duties as assigned by the Manager or the management from time to time.

Experience Requirements

  • At least 48 - 60 Months experience is essential
  • Excellent team handling and people management skills are essential.
  • Excellent written and oral communication skills are essential.
  • Minimum 48+ months of relevant work experience – worked in similar capacity for about 24 months performing all or most of the tasks mentioned in the job specs above are essential.
  • A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

  • Knowledge of UK Banking process is desirable.
  • Knowledge of originations processes.
  • Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Qualification/Certifications

  • Graduate degree is essential.
  • Post Graduate degree is desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

This is a specialist role, expected to deliver against strategy and manage, control and reduce risk through appropriate identification and testing of Risk controls through self-assessment.

Core Responsibilities

  • Design, drive and lead the execution and delivery of the 3 day complaint handling strategy to meet short and long term business needs and capabilities across the Group.
  • Ensure timely identification and communication of risks, emerging risks or business threats at that could influence and impact complaint activity
  • Continually identify and implement improvements to achieve both effective and efficient operation of the team and compliance with regulatory requirements working with the Quality Assurance and Change teams to ensure standards are continuously improved making recommendations for process and system changes.
  • Develop and maintain a positive, productive, collaborative and professional relationship with key stakeholders across the Bank to ensure the Group adhere to Group complaint handling requirements
  • Conduct regular lesson learnt activity where risk events, Compliance, Internal or External Audit have identified risk or control weaknesses for area of responsibility
  • Develop, agree and track mitigating corrective action plans through Risk Register and where applicable, RCSA, where emerging risks, risk events have occurred or Ops 1LoD are outside of the Groups approved risk tolerances for area of responsibility 
  • Be seen as a key SME within the business representing area of responsibility in core working and steering groups.
  • Establish, develop and maintain robust KPIs and KRIs and ensure these are tracked effectively for your area of responsibility
  • Produce regular papers for approval at business committees, recommending enhancements for area of responsibility
  • Pro-actively work with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through risk management assessments
  • Inspire and motivate the OSBi Customer Relations to continuously excel in serving our customers, identify areas of concern and maintain performance in fast pace and ever changing environment.
  • Provide regular development and coaching of direct reports, to support with team growth, development and succession planning
  • Where required, respond to escalated Executive complaints and engage with the Executive team to ensure issues raised are investigated timely and accurately.
  • Ensure accurate assessments and proactive management of complaint handling in accordance with the agreed service levels and assist with ensuring all Group complaint reporting and metric reporting are accurate and aligned to the FCA & FOS requirements.

Experience Requirements

  • 5 years previous experience in Operational Management is essential.
  • 5 years’ experience in delivering business and operational strategy is essential
  • 5 years’ experience in managing and developing staff is essential
  • 4 years previous UK Complaints handling experience and working in a financial services environment is desirable
  • 4 years’ experience in managing a team and having direct report responsibility or similar is essential
  • 4 years’ experience in stakeholder management, with people at all levels of an organisation is desirable
  • 3 years’ experience in a UK Secured loans and second charge lending environment is essential
  • 3 years’ experience in UK Underwriting (Specialist Lending), servicing and call centre operations is essential
  • 3 years’ experience in a UK Savings product and processing knowledge and experience is essential
  • 3 years’ experience in Customer facing / interaction within financial services is desirable

Knowledge Requirements

  • Excellent current knowledge level of understanding of the FCA’s regulatory framework for handling customer complaints and Treating Customers Fairly is essential.
  • Excellent knowledge of approaches and principles for customer engagement and response is essential
  • Excellent knowledge of investigation methods and resolution of complaints is essential
  • Excellent knowledge of the vulnerable customer process is essential
  • Excellent understanding of root cause analysis is essential
  • Excellent knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable
  • Knowledge of Work Smart Complaints system is desirable.

Qualifications/Certifications

  • Undergraduates and Graduates are eligible for this role
  • Institute of Financial Services Level 3 certificate in Regulated Complaint Handling (CeRCH) is desirable
  • Institute of Financial Services Level 3 certificate in Regulated Customer Care (CeRCC) is desirable

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Write clean, scalable code using .NET MVC programming languages
  • Assist in the development of the current websites based on continuous improvement and enhancements, keeping up to date latest technologies
  • Selecting and using the most appropriate and efficient technologies for a particular application
  • Creating and coding new product development solutions
  • Optimising current web platforms/sites so they adhere to the UX practices set out by the Digital Marketing Manager
  • Refine specifications and requirements based on technical needs
  • Testing all deployed code is robust and secure
  • Assist in the development of new functionality through a mixture of code, third party systems and infrastructure as directed by your line manager

Experience Requirements

  • 3-4 years’ Experience in C#, MVC .net web development knowledge is mandatory.
  • 1-2 years of experience in HTML, HTML5, CSS, JavaScript, jQuery.
  • Experience in delivering .net web development practices
  • 2 years of experience in developing websites Using Umbraco cms is essential.
  • 2-3 years of MS SQL experience is desirable.
  • Understanding of Agile methodologies
  • Basic  IIS level  knowledge is essential

Knowledge Requirements

  • Experience in creating .net websites with mvc is essential
  • Experience of umbraco CMS platforms is essential
  • Knowledge of analysis tools such as Google Analytics experience is beneficial
  • Strong organisational skills is essential
  • High level of attention to detail is essential
  • Knowledge of system integration is essential.

Qualifications/Certifications

  • B.E /MCA Degree Qualification

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

You will be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and automated processes for AWD users is achieved whilst ensuring that you provide the bank’s customers a superior experience.

The remit of this role will span across the One Savings Bank Group operational structure covering all subsidiaries and locations in the UK and India, providing a breadth of knowledge and understanding across the whole business to optimize service and processing opportunities.

Responsibilities

  • Business Process Management SME, gaining in-depth knowledge of the product tools and features (AWD or other).
  • Application deployment and upgrade coordination.
  • Support Project delivery with custom development by providing time and effort build analysis on proposed designs.
  • Lead new design proposals, investigate and recommend solutions for implementation of new features of the BPM product.
  • Incident Management: 3rd line server support – Triage and problem coordination with L3 support team.
  • Monitoring of the environment and ensuring that you stay on top of all issues.
  • Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.
  • Engage 3rd party supplier to progress resolution of issues.
  • Knowledge sharing with other support staff to build good knowledge base, review, agree and enforce coding standards and design principals.
  • Release Management: Release application changes though the environment with the proper planning and due diligence to ensure production stability.
  • DR Test Verification of systems as per the yearly DR policy.
  • All Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.
  • Problem Management: Ensuring recurring issues are addressed by the right process and recurring issues escalated to architecture.
  • Post Implementation Signoff: Getting signoff from the business that delivery in to production is complete.
  • Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • Graduate or Post Graduate in computer science and/or Business.
  • Technical IT training qualifications is beneficial.
  • ITIL® Foundation Certification is beneficial.
  • ITIL® Intermediate: Continual Service Improvement certification is beneficial.

Experience Requirements

  • 8 years or more of application Support or Development roles is essential.
  • 8 years or more demonstrated experience in managing communication "upwards" to stakeholders is essential.
  • 8 Years or more experience in complex system production release management is essential.
  • 8 Years or more of windows server support is essential.
  • 8 Years or more experience in Databases (MSSQL) Create Tables, Views, Joins, Sub query, Stored Procedure, application of cursors and collection is essential.
  • 8 Years or more experience supporting applications in a financial services environment is desirable.

Knowledge Requirements

  • Windows Server skills are essential.
  • MSSQL skills are essential.
  • Java with HTML, CSS, Java-script skills are essential.
  • JBOSS WAS EAP 7.2 + skills are essential.
  • Apache HTTP Server skills are essential.
  • Apache Tomcat 8 + skills in respect skills are essential.
  • Knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) are essential.
  • Intermediate to Expert knowledge of MS Project, Excel, PowerPoint, Visio, Word are essential.
  • Good understanding of service desk tools are essential.
  • Robust understanding of Incident and problem management are essential.
  • Excellent trouble shooting skills to trace root cause are essential.
  • Good knowledge on document management, including document formats and viewers are desirable.
  • Basic knowledge of UK mortgage and/or savings products are desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

The responsibilities in this team will include hands on bug fixing, service transition, supporting the team technically, code reviews and mentoring talented resources. You will become the ‘go to’ person in the custom team for supporting the custom applications as well as offering technical recommendations in how to approach a problem and how to obtain an optimal solution in a timely manner. Also, shift role and other administrative work is carried for the team.

Responsibilities

  • Maintain Application support activities and team management
  • Hands on Incident Management, Problem management, Change management and Information management
  • Metrics/KPI – Calls and tickets ensuring we understand our KPI support numbers on monthly basis
  • Ensure proper procedures are in place for Service level management, OLA and knowledge base
  • Hands on supporting Java or Dot applications
  • Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production
  • Own Service transition of application to BAU from project teams
  • Production of service review information including monthly service levels packs as well as creating transparency around key outage areas
  • Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls
  • Post Implementation signoff: Getting sign off from the business that deliver into production is complete
  • Conduct and document regular 1-2-1 with direct reports
  • Escalate issues in advance to line managers in advance if any
  • Identify the team members gap/training needs
  • Collaborate with technical leads and cross teams to remove obstacles for the team if any
  • Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem
  • Coordinating dependencies with onsite and any other external teams
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Actively manage risk and ensure that relevant control/risk process are adhered to
  • As nominated risk champion for your function, work alongside the risk function in developing and maintaining as risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting positive culture awareness and accountability throughout your function
  • Line manage, coach all direct reports, including all aspects of performance management, resource planning, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Managing and owning team’s deliverables in terms of quality, schedule by using right practices and adhering to company’s process and policies
  • Ability to keep team together and guide team on complex issues to investigate

Qualification

  • Graduate or Post graduate in computers or relevant field.
  • Any Java and MS SQL technical certification would be added advantage.
  • Application Support background is mandatory.
  • ITIL V3 Foundation certified desirable.

Experience Requirements

  • Graduate or Post Graduate in computers or relevant field
  • 8-10 years or more of experience on Java or Dot net with MSSQL with Application support background mandatory
  • 3+ years of people management mandatory with experience in complex system production and release management is essential
  • Experience in leading a team technically
  • Hands on experience on Java development or support or Dot net development or support
  • Experience managing teams and deliveries
  • Experience with Web Services development
  • Exposure to any of the build and deployment tools
  • Understanding of upgradation, migration and environments
  • Experience working with vendors
  • Good team player and coordination skills

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential.
  • Basic knowledge of UK mortgage and/or savings products is mandatory.
  • Application Support of Java or Dot net applications mandatory.
  • Knowledge on ITSM tools mandatory.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

The System Analyst role will report direct to the Product Manager – RPA and will work with RPA team & business users both in India & UK.

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved RPA work schedule conducting and evidencing robust RPA delivery in line with planned release cycles and agreed delivery timelines.

Responsibilities

  • Interface directly with senior business users & SMEs on daily basis.
  • Work with teams to identify automation opportunities & recommend the automation approach best suited for the request.
  • Running workshops with process owners/SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.
  • Design business case, business requirements, AS-IS & TO-BE process documents in line with defined standards & approved tools.
  • Calculate process complexity, technology complexity & compliance complexity to arrive at a complexity ratings and build effort estimates.
  • Work closely with Development & QA team to ensure the requirements are correctly understood & mapped.
  • Prepare & report a daily status report for active projects, weekly summary of RPA activities & monthly BOT performance report to stakeholders.
  • Ongoing monitor of benefits realised as part of the delivery's and recommend optimisations to improve automation efficiencies.
  • Develop and maintain a good working knowledge to support each system / project and testing phase.
  • Attend department, project and business meetings to provide updates and feedback on each automation request.
  • Effective communication and co-ordination between teams located in India/UK and support for status consolidation, progress tracking and reporting to Product Manager.
  • Adherence to defined standards & framework guidelines for automation request.
  • Flexible approach to work schedule to meet sprint cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).
  • Maintain the company’s compliance standards and own compliance training.

Qualification

  • Graduate degree / 3 Year Diploma is essential
  • Certification is business analysis is desirable
  • Certification in anyone of the RPA tool is desirable

Experience Requirements

  • 5+ years of business analyst experience in working on Robotics Process Automation (RPA)
  • Experience in using RPA tools such as Automation Anywhere, UIPath etc.
  • Working knowledge of MS Visio or similar workflow documentation tool
  • Experience in working in an agile team
  • Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge Requirements

  • An ideal candidate will have knowledge on Azure DevOps, JIRA, MS Visio and MS Projects and any similar tools.
  • Thorough knowledge of the software development cycle and the issue resolution process is essential.
  • Good understanding of automation concepts & visualisation is essential.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • IT Risk Management Committee Meeting Support - preparation of committee agenda, packs, actions, minutes. Attend risk meetings and take meeting minutes for distribution to staff
  • IT Risk Register administration and support. Update risk register following risk meetings
  • IT Risk Events / Issues administration and support. Liaise with Risk champions for updates on issues and risk events, Triage risk events when raised to ensure all required information has been input. Log new issues onto the tracker and liaise with IT risk manager
  • General IT Risk Management meeting support.
  • Liaise with IT Risk Manager on all aspects of IT risk management
  • Ensure that you fully understand and comply with the organisation’s Risk management/Assurance/Compliance Frameworks and Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Perform daily Horizon Scanning activities for IT Compliance, escalating to the IT Compliance Manager when necessary
  • Monitor internal and external IT audit items informing relevant stakeholders to ensure closure
  • Provide updates/input to relevant governance committees
  • Analyse and update Compliance policies and procedures and communicate to relevant stakeholders
  • Monitor Certifications/attestations progress to ensure completion within timelines
  • Deputise for the IT Compliance Manager during absence.

Experience Requirements

  • Overall Experience 60 – 84 months is essential
  • 36 months experience of working in a IT risk management/Compliance function is essential
  • 12 – 24 months previous experience in a Financial Services IT department is desirable

Knowledge Requirements

  • Proven knowledge of IT Risk Management/Assurance/Compliance frameworks, principles and procedures is essential
  • Proven regulatory financial industry experience is desirable
  • Proven knowledge of Technology Change and Release management principles is desirable
  • Proven knowledge of IT infrastructure including network devices, servers is desirable
  • Understanding on majority of the industry standards ISO 27001, ISO 31000, NIST RM Framework, etc. is desirable
  • Good in managing reports and presentations is essential
  • Should be excellent team player is essential
  • Strong verbal and written communication skills is essential.
  • Good listening skills are essential.
  • Excellent organisational skills are essential.
  • Ability to prioritise tasks and manage time effectively is essential.
  • Flexible approach and attitude is essential.
  • Relationship building and management skills essential.
  • Accuracy and attention to detail is essential.

Qualifications/Certifications

  • Bachelor Degree in Computer Science
  • Certified CRISC professional is desirable
  • ISO 31000 Risk Manager training / certification is desirable

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • DDLC. Schedule, plan and control the delivery of the digital solutions, development, testing and the delivery process. Ensuring ownership of the release management lifecycle
  • Lead change across the OSB group portfolio of websites ensuring risk assessments are completed and adhered to
  • Own the process of the deployment of code repository across environment ensuring as a group we are aligned to best practice
  • Project manage development resource for key projects, encouraging an agile approach to ensure timely delivery within agreed deadlines.
  • Identify opportunities that further enhance our online proposition and contribute toward achieving our commercial targets or goals.
  • Act as a digital marketing specialist supporting business requirements to ensure we adopt the best practice and utilise tools to deliver on digital excellence. Drive innovation to improve digital capabilities with focus on delivering an exceptional performance for our website audiences.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Experience Requirements

  • 2 years previous experience in a Change or project manager role is essential
  • Scrum/agile development techniques or similar is essential
  • Product testing, bug/ issue tracking and backlog management is essential
  • Previous experience of DevOps is desirable
  • 12m previous experience working within the Financial Services industry is desirable

Knowledge Requirements

  • Intermediate level of knowledge re use of Microsoft Excel, PowerPoint and Word is essential
  • Intermediate level of project management is essential
  • Strong organisational skills are essential
  • High levels of attention to detail are essential
  • High level of understanding of code, repository, and cloud infrastructure is essential
  • A basic knowledge of coding is desirable
  • A basic knowledge of regulations relating to marketing within the financial services industry is desirable

Qualifications/Certifications

  • GSCE/GCE qualifications in both maths and English are essential
  • Project Management qualification, Prince 2 or similar is essential
  • Degree (or equivalent) in change or project management qualifications are desirable

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

The roles requires managing the Citrix gold image, morning health checks, troubleshooting end user issues, project tasks and SIP’s. The engineer has to coordinate with the application support engineer in testing applications on maintenance image for smooth live deployment. He will also be responsible for integrating  virtualized and packaged application in Citrix gold image.

The role is more of end user facing and have to work closely with end users on issue resolution and manage tickets queue.

Core Responsibilities

  • Administer and manage Citrix farm ver 7.15, PVS gold image, WEM and Sharefile.
  • Handle all Citrix infrastructure related technical issues, incident and fulfil service requests.
  • Maintain tickets SLA and ensure ITIL compliance for all incidents and requests.
  • Perform capacity analysis, incident reviews and implement service improvement plans.
  • Troubleshoot and support business application deployments.
  • Work on knowledge acquisition and prepare related knowledge documents.
  • Automate tasks through Power shell and other scripting tools.
  • Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions
  • Work on problem resolution, identifying the root causes, and taking preventive maintenance.
  • Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.
  • Execute change management processes in accordance with company standards.
  • Provide out-of-hours support as and when required.
  • Coordinate with 3rd party vendors and facilitate fix/patch deployments.

Experience Requirements

  • 5+ years previous experience in a complex corporate IT infrastructure role is essential.
  • 4+ Years of previous experience in supporting on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
  • 4+ Years of experience in Windows platform and Profile management solutions.
  • Working knowledge on Microsoft Active Directory and associated services.
  • Working knowledge of VMWare enterprise administration.
  • Working knowledge of ITIL framework, v4 preferable 

Knowledge Requirements

  • Troubleshooting experience on Citrix XenApp, App Sense, App V, XenDesktop, PVS and Citrix WEM
  • Excellent knowledge on Citrix Migration and application deployment in Citrix environment.
  • Excellent knowledge and troubleshooting applications on Windows Server 2012 and 2016 platforms
  • Working knowledge on Microsoft Active Directory and associated services.
  • Working knowledge of VMWare enterprise administration
  • Working knowledge of ITIL framework, v4 preferable

Qualifications/Certifications

  • Industry recognised certification within Citrix i.e. CCA-V or equivalent
  • Industry recognised certification within Microsoft i.e. MD-100, MD-101 or equivalent
  • MSCA 2012 or 2016
  • ITIL Foundation or equivalent

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

You will be responding to and investigating Issues identified by the 3rd party monitoring company as well as dealing with incidents directed to the IT Security team by end user questions and incidents from the Service desk as appropriate. This role may involve some travel within the UK and possibly to our Offices in India.

Responsibilities

  • Assist with technical control implementation and monitoring, support incident responses and assist with providing root cause analysis support for incidents.
  • Monitor for attacks, intrusions, and un-usual, unauthorised or illegal activities.
  • Review and respond to alerts from systems including SEIM solutions and vulnerability monitoring services.
  • Monitor identity and access management, including monitoring for abuse of permissions by authorised systems users.
  • Assist with Information Security Reporting and Metrics, providing input into improving information security reporting and metrics.
  • Identify/recommend improvements on internal investigation capabilities via tool building.
  • Provide support to recovering from security breaches; participate in investigation and remediation of security incidents, which may include working as part of a team.
  • Perform deep-dive incident analysis, determining if critical systems or data sets has been impacted.
  • Assist with the configuration policies for security technologies.
  • Conduct research on emerging threats in support of security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases.
  • Support the incident response of minor incidents by advising on remediation actions, escalating major incidents to the designated parties.
  • Recording lessons learnt whilst supporting on improving existing processes and procedures.
  • Providing support of new analytic methods for detecting threats. Continuously seeking to identify potential service and process improvements.
  • Participate in the implementation of technologies and platforms supporting the corporate infrastructure.
  • Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

  • BE or B. Tech or Equivalent in Computer Science or Information Technology
  • Computer related Degree or equivalent or equivalent IT Security certification is desirable
  • Active CISSP, SSCP, SANS certifications, Security or equivalents is desirable

Experience Requirements

  • 5 years previous experience undertaking a specialist IT Security role in large IT environments is essential.
  • 3 years experience in defining and managing action plans to remediate compliance gaps is essential.
  • 3 year practical experience in supporting cyber incidents response activities is essential.
  • 2 year experience supporting security work streams within IT and business projects is desirable.

Knowledge Requirements

  • Excellent knowledge and experience with information security frameworks and concepts, trends and practices is essential.
  • Detailed knowledge of firewalls, vulnerability management platforms, End Point Protection technologies, VLANs and custom routing is essential.
  • Detailed Knowledge of targeted cyber-attack (APT), how to analysis these and respond to and mitigate against the attacks is essential.
  • Intermediate knowledge of working within Risk management frameworks such as RCSA is desirable.
  • Intermediate knowledge of and experience of using tools for security monitoring (e.g. Websense, Splunk, QRadar, Intel MacAfee, ArcSight, RSA NetWitness), is essential.
  • Basic knowledge of Networking TCPIP protocols is essential.
  • Basic knowledge of IT Infrastructure (Microsoft and Linux) is essential.
  • Basic Knowledge of Windows Active Directory environments, domain trust, federated authentication, design and implementation is desirable.
  • Basic knowledge of Information Security standards like ISO 27001/2 Cyber Essentials is essential.
  • Basic knowledge of and exposure dealing with external and internal auditors is desirable.
  • Intermediate skills in respect of Ability to trouble-shoot complex, technical, multi-site and multi-disciplinary problems are essential.
  • Basic skills in respect of managing infrastructure and change within PCI compliant environments are desirable.
  • Basic skills in respect of Application development with an understanding of secure code development are desirable.
  • Intermediate skills performing deep-dive incident analysis by correlating data from various sources is essential.
  • Excellent communication skills including presentation skills, with an ability to communicate with a range of technical and non-technical team members.
  • Time-management and organisational skills to manage variety of tasks, prioritise workload and meet deadlines.
  • Ability to work under pressure especially when dealing with threats and at a time of high demand.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • Handling customer requests that come through other means such as email, post and online applications.
  • To demonstrate an all-round knowledge of the company’s products
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • To ensure the timely communication of information to colleagues and line management
  • Maintain the company’s compliance standards and own compliance training
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies .
  • To ensure the timely communication of information to colleagues and line management

Experience Requirements

  • Experience with 1 to 3 years in Customer support

Knowledge Requirements

  • Intermediate level skills in Microsoft Word and Excel are essential
  • Good communication and comprehension skills is essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Qualifications/Certifications

  • PUC qualification is essential

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

The key purpose of this role is to execute  model validation activity across a breadth of models and purposes (both material and non-material) ensuring that high materiality models are subject to robust independent validation providing assurance to key model committees that the models are assured as to their quality and risk.

OSB is aspiring to IRB standards with independent validation a growth area for the organisation and therefore the role holder will have potential to influence validation and wider model governance working with internal stakeholders and external expertise.

Core Responsibilities

  • Support the Head of Model Validation in improving polices, standards and practices across the validation function including:
  • Input into validation policies and standards by making recommendations and sharing experience and expertise.
  • Providing opinion on regulatory requirements and emerging practice such that recommendations may be made.
  • Maintaining validation evidence to enable audit reviews.
  • Being an advocate for model validation throughout the organisation, supporting training and awareness sessions as required.
  • Validation of material and non-material models across all aspects of the model lifecycle. This will include assessing the appropriateness of the data utilised, the methodologies, the performance of the model, the clarity of the model documentation, appropriateness of model monitoring, and the use of the model. In practice you will be expected to:
    • Perform independent analysis utilising statistical techniques to interrogate, review and challenge model development evidenced through robust validation reports.
    • Engage with the Head of Model Validation on findings and recommended materiality.
    • Provide clarity to the model owner / model developer as to the findings / query such that the matter is understood.
    • Utilise expertise to agree any remedial actions with the model development team in review meetings.
    • Provide, where relevant, views on regulatory compliance with items such as SS3/18.
    • Produce comprehensive validation reports in line with the validation framework for review at the appropriate Committee / approval body.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • Management and engagement stakeholders across the organisation to ensure effect model validation practice is embedded.
  • Deputise for the Group Head of Validation as required.
  • Work with external consultancies to supplement and expand validation capability and expertise.

Qualification/Certification

  • A degree or equivalent qualification in a quantitative field is essential.

Experience Requirements

  • 2 years’ experience working within a similar model validation or model development related role is essential.
  • Significant experience of credit risk models including IFRS 9, preferably obtained within an IRB accredited / aspirant firm is essential.
  • Significant experiences of utilising quantitative analysis is essential.
  • Significant experience of writing reports for senior committees is desirable.
  • Good experience of risk models across numerous disciplines is desirable.
  • Significant knowledge of regulatory expectations in relation to model validation at an IRB aspiring or accredited firm is desirable.

Knowledge Requirements

  • Sound understanding of model risk and the model lifecycle is desirable.
  • Specialist understanding of Credit Risk models and techniques is essential.
  • Specialist technical knowledge of quantitative analysis is essential.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Produce high quality business requirements from a functional and non-functional perspective that are accepted and approved within agreed timelines and objectives.
  • Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.
  • Work to agreed policy and procedures and where applicable contribute to the continuous development of business procedures and operating frameworks.
  • Lead and facilitate system, process improvement workshops and resolve scoping issues and stakeholder conflicts

Experience Requirements

  • Equivalent to 3 years previous experience as a Business Analyst within the Financial Services industry is essential
  • Equivalent to 2 years previous experience as a Systems Analyst is desirable
  • Equivalent to 2 years practical experience of gathering requirements in an Agile delivery environment building Epics and Stories is desirable
  • Equivalent to 1 year previous experience of working with Mortgage and Savings, products and systems is essential
  • Previous experience working with offshore operations is desirable.

Knowledge Requirements

  • Good practical knowledge of utilising various tools, techniques & processes for elicitation and management of Business Requirements is essential
  • Good practical knowledge and understand of, and compliance with, regulatory requirements and Risk Management policies is essential
  • Good practical knowledge of Waterfall change methodology is essential
  • Practical knowledge of Agile change methodology is desirable
  • Effective change management skills and ability to support & adapt within a changing environment is essential
  • Good knowledge of savings and mortgage products is essential
  • Good knowledge of Microsoft Word, Project, PowerPoint and Excel is essential
  • Good analytical, mathematical and creative problem solving skills is essential.
  • Some knowledge of the Project Lifecycle, Project Methodologies and Software Development Life Cycle (SDLC) is desirable
  • Understanding of data flow and data lineage modelling is desirable.

Qualifications/Certifications

  • GSCE/GCE qualifications in both Maths and English are essential
  • Degree or equivalent is desirable
  • BCS Diploma in Business Analysis or equivalent qualification, or committed to working to complete qualification,  is essential

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

Core Responsibilities

  • Responsible for preparing daily reconciliations and reporting age wise analysis.
  • Reporting on money market deals for treasury
  • Hands on Treasury reporting and treasury instruments
  • To assist in preparation of regulatory returns for the Bank as well as for subsidiaries
  • To perform roll-forward of regulatory returns within timeline.
  • To respond promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters.
  • Deal with audit queries (Both internal & external).
  • Ensures the timely communication of information to colleagues and line management.
  • Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.
  • Responsible for preparing month end Journals for the treasury
  • Responsible for preparing policy and procedure

Applicants must be able to demonstrate the following skills, competencies and experience:

  • Reliability and integrity
  • Smart appearance with a confident, mature attitude
  • A concern for quality, accuracy and attention to detail
  • The ability to co-operate and work effectively as part of a team
  • The ability to work effectively under pressure
  • Good administration skills
  • Highly organized with the ability to prioritize and manage own workload
  • Excellent communication skills and a good telephone manner
  • A common sense approach with the capacity to use initiative within guidelines
  • Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems
  • Basic documentation skill
  • Basic knowledge on the calculation of the Bank ratio’s

Experience Details

  • 1-2 year experience

Knowledge Requirements

  • Basic knowledge of Banking Industry and basic accounting are essential.

Qualification

  • Graduate degree in Finance / Commerce with MBA (Finance) is desirable.

Please email Osbitalentacquisitionteam@osb.co.uk to apply.

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