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About us

About Us
Our Stories

osbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support.

OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBI also prides itself on offering operational excellence by devising and utilising process improvements and functional efficiencies.

About us teams

Our teams

Operations

Includes mortgage origination and servicing, savings, customer service, quality control and strategic operations.

IT

Includes infrastructure management, product development and support.

Support Services

Includes marketing, compliance and financial crime, risk analytics and reporting and infrastructure support.

Finance

Includes regulatory reporting and accounting.

Human Resource Management

Includes talent acquisition, people development, employee engagement and human resource management.

Our awards and certification

Strategic Lender of the Year – 2017 Paradigm Awards (Kent Reliance)

Certified Great Place To Work 2018-2019

Strategic Lender of the Year – 2017 Paradigm Awards (Kent Reliance)

Best Specialist Lender – Mortgage Strategy Awards 2017 (OneSavings Bank)

Best Specialist Lender – Mortgage Strategy Awards 2017 (OneSavings Bank)

ISO 9001:2015, certified for Quality Management System

OSB Group

The OSB Group is recognised as a leading specialist lender offering residential, buy to let and commerical mortgages, secured loans and development finance funded by a retail customer proposition based upon the provision of good-value long and short-term savings.

OSBIndia works with the OSB Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSB Group operates through its market leading brands, Kent Reliance, InterBay, Prestige Finance and Heritable Development Finance. We enjoy long-term relationships with our customers, delivering consistently high customer satisfaction scores, enabling us to maintain a strong retail funding base.

OSB Group brands

OSB Group is made up of a family of specialist financial services brands:

Beyond Walls: Narratives of Innovation and Commitment

At OSBI Hyderabad, every wall is a canvas that echoes our values and culture. As you walk through our corridors, vibrant story walls will tell tales of our innovation, commitment, and culture-each crafted like a masterpiece of purpose. It is indeed a visual symphony, truly summing up the spirit of OSBI.

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Cultural Symphony

In the embrace of Hyderabad's warmth and London's historic elegance. The mural depicts a dance of cultures, almost a crossover of continents and hearts. Set against the silhouetted iconic skyline of London, classical dancers from Hyderabad swirl gracefully in mid-movement, with their costumes almost twirling into perfect symmetry with the rhythmic flow of the River Thames.

This art symbolizes the bond between OSBIndia and OSB Group-two worlds, brought together by innovation and partnership, just as the dancers seamlessly blend with the backdrop of London. It's a celebration of our collaborative spirit and shared values.

In every whirl herein, whispers synergy; in every chime, it sings of paths entwined. Not a wall that stands in our Hyderabad office, but it's a bridge that connects to the very essence of United Kingdom. May this mural be a living reminder that, from no matter how far, we dance the same dance, chase the same dreams, and belong to the same OSB family.

Cultural Symphony

2/5

Stronger Together

In the Hyderabad office, a prominent artwork resembling London's Eye serves as a symbol of unity under the core value "STRONGER TOGETHER." This wheel, emblematic of India's historical connection with the chakra on our flag and the bicycle's journey, is comprised of multi-hued bicycle wheels, each symbolizing the varied perspectives that fortify the OSBI vision.

The phrase "STRONGER TOGETHER" emphasizes collaboration's importance, akin to the London Eye's resilience in the face of challenges. This installation reminds us that collective effort drives progress!!

Stronger Together

3/5

When Tea Met Chai

This whimsical artwork, titled "When Tea Met Chai," tells a delightful tale of camaraderie and cultural fusion, much like the blend of flavors in a perfect cup. It's a visual story of how two worlds meet within a single sip-the classic, soothing traditional English tea and the spirited, aromatic chai of Hyderabad.

This design is a tribute to the little moments that connect us, the shared conversations over a cuppa, no matter where we are in the world. It's an invitation to pause, to savor, and to celebrate the diverse yet universal language of tea and chai.

When Tea Met Chai

4/5

Consumer Duty

This mural encapsulates our dedication to "Consumer Duty" and “Good Customer Outcomes." Each symbol reflects our guiding principles for customer interactions in UK—signifying our devotion to communication, customer-focused resolutions, and unwavering commitment. Emphasizing the art of conversation, it suggests a balance of listening and speaking for transparency and clarity. It celebrates collaborative spirit and foresight in satisfying customer necessities with precision.

Consistency in service is stressed, ensuring customers receive the same high-quality experience every time. The integration of service, skills, and problem-solving represents a commitment to continuous improvement and adapting to challenges. Symbols of support, engagement, and trust on the wall reinforce the ethos of exceeding customer expectations and building long-term relationships based on mutual respect. This visual serves as a constant reminder to OSBI to prioritize customer needs in every action and interaction, embodying the organization’s “customer-first” vision for our customer service executives who speak directly to our customers.

Consumer Duty

5/5

Wall of Fame

This Wall of Fame, gracing the reception of our Hyderabad office, is a celebration of our core values, a visual homage to those who exemplify 'Stronger Together,' 'Aim High,' 'Taking Ownership,' 'Respect,' and 'Stewardship.' Each award here narrated the story of an individual/team who has not only excelled in their respective roles but has also uplifted those around them, embodying the collective spirit that drives OSB India.

It is a portal to the stories of these exemplars, the narratives of hard work, and the ethos they embody. It is an invitation to learn, to connect, and to draw inspiration from their journey. It is not just about individual accomplishment but about how we elevate each other to reach new heights, take bold steps with confidence, and foster an environment where respect and care are in action every day.

Wall of Fame

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Cultural Symphony

2/5

Stronger Together

3/5

When Tea Met Chai

4/5

Consumer Duty

5/5

Wall of Fame