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About osbIndia

osbIndia is an offshore subsidiary of OneSavings Bank Group. osbIndia was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. osbIndia works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. osbIndia also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Our Teams

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Operations

Includes Mortgage Origination & Servicing, Savings, Customer Service, Quality Control and Strategic Operations

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IT

Includes infrastructure management, product development and support

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Support Services

Includes marketing, compliance & financial crime, risk analytics & reporting and infrastructure support

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Finance

Includes regulatory reporting and accounting

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Human Resource Management

Includes talent acquisition, people development, employee engagement and human resource management

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The OneSavings Bank group is recognised as a specialist lender offering residential, buy to let and commerical mortgages, secured loans and development finance funded by a retail customer proposition based upon the provision of good value long and short term savings. OSBIndia works with the OneSavings Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OneSavings Bank operates through its market leading brands, Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance.

We enjoy long term relationships with our customers, delivering consistently high customer satisfaction scores, enabling us to maintain a strong retail funding base.

Our brands

OneSavings Bank trades as the following customer-facing brands:

Our Board of Directors

A strong leadership team with a wide range of expertise & knowledge of financial services driving strategic initiatives that position osbIndia as a value partner to the group

Community

An engaging social responsibility program that enables osbIndia to contribute meaningfully to society

Know more about CSR: Click Here

Interested in joining a great team?

People

High focus on people through – skill development, career progression, employee satisfaction and engagement.

Personal Development

Investment in people development to be able to build careers

Benefits

Comprehensive industry leading benefits for our employees

Join the team

To apply for our current openings please click on the links below

Underwriting Admin Support Analyst
18/02/20
Experience
12m previous experience working within the financial services industry is desirable
Qualifications
Graduation is essential

You might have opportunity to travel to UK based on the business requirement.

Responsibilities

Handling customer requests that come through all means such as email, post and online applications.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation is essential

Experience Details

12m previous experience working in an international call centre environment, undertaking a voice or semi-voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Quality Assurance Issue Management & Testing Process Lead
18/02/20
Experience
3 years previous experience working within financial services is essential.
Qualifications
Graduate/Post Graduate in any discipline is essential

The role is essential in providing assurance that the Operational Quality Framework is embedded and working effectively by supporting Operational Functions in creating effective and robust Correct Action Plans and tracking these to timely closure. These Corrective Action Plans will be supported by a variety of different testing methodologies to validate and test the effectiveness of them in controlling, mitigating and preventing detriment to the business and its customers.

The role holder will report directly in to the Quality Assurance Manager and may require some occasional travel to OSB’s offices in the UK and third party sites.

Responsibilities

Support the Quality Assurance manager in embedding and driving the Issue Management Process across Operations, ensuring all issues/findings (including self identified, compliance, internal or external reviews) have corrective actions plans assigned which mitigate the issue and the department owners are able to close these in a timely manner

Conduct a variety of testing to validate corrective action evidence for approval prior to submission to ensure completed activity has addressed identified issues

Support with regular ‘lessons learned’ testing on previously closed issues to ensure new controls/processes are fully embedded within the operational functions

Support with and conduct trend analysis by sourcing operational data (quality results, incidents raised, complaints, training requests and audit outputs) to identify areas of concern and emerging risks or areas of concern

Conduct regular back testing across Operations following Compliance, Internal and External reviews to identify why 1st Line of Defence controls did not perform as expected/required

Be able to provide effective communication to Operations and business stakeholders, ensuring they are informed of planned quality activity and progress, corrective actions and outcomes

Present testing findings and outputs to the Quality Assurance Manager, the Quality Assurance and Control team and various stakeholders across the Operations

Any additional related work that the Quality Assurance Manager and/or business may from time to time require to support the Quality Assurance and Controls Framework

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate/Post Graduate in any discipline is essential

Qualification in quality management (CQI or equivalent) is desirable

Degree in business finance or equivalent is desirable

Qualification om process and risk management is desirable

Experience Details

2 years previous experience Operational Risk is essential.

2 years previous experience in a Quality Assurance and/or Control function in financial services is essential.

3 years previous experience working within financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential.

Excellent knowledge of the Mortgage originations and servicing and Savings servicing management is essential.

Good knowledge of ethical standards, BCOBS, MCOBs, DISP and investigating MPPI claims is desirable.

Apply
Principle Engineer
18/02/20
Experience
Equivalent to 10+ year’s previous experience in a senior IT infrastructure role is essential.
Qualifications
A Computer Science or equivalent technical degree or qualification (or 10 years + experience in a similar role) is essential

The role holder would be expected drive compliance and conformity to standards whilst ensuring security and performance is never compromised. They will be tasked with creating a sustainable technology roadmap for their portfolio which will underpin business applications.

The role would have close links to operational teams both in the service and infrastructure world and would ensure that tooling choices delivered bring the function to a single pain service view.

Responsibilities

Deliver technology roadmaps that provide 3 year vision for OSB infrastructure (across Storage, Virtualisation & Infrastructure Management)

Design and plan next step cloud transition

Contribute through the transition of business projects into technology services from design, through test and into operations.

Provide designs and implementation plans for solutions and digital infrastructure stack; including compute, storage, virtualisation, networking and endpoints.

Ensure traceability of requirements through design, implementation and testing phases of the project.

Subject matter expertise in Virtualised environments, all support systems and applications.

Ability to serve as liaison between Converging Infrastructure and systems support throughout the development and deployment process.

Comply with IT Infrastructure Architecture and associated design artefacts and roadmaps.

Ability to perform independently consulting, assessment reviews and assisting internal IT teams development, execution and testing of overall IT solution.

Manage maintenance schedules for all database systems including integration elements to applications

Support technical expertise to ensure future technology landscapes are considered in line with OSB strategic objectives.

Provide guidance to senior management on the selection of appropriate IT systems, networks and hardware in line with Group IT strategy.

Produce project-scale changes to infrastructure arising from periodic reviews of the IT strategy.

Guide the implementation of appropriate infrastructure and supporting technologies, processes and policies for resilience, disaster recovery, business continuity and system security.

Monitor, maintain and review IT change control mechanisms and support the installation of system upgrades.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

GSCE/GCE qualifications in at least 8 subjects (inclusive both maths and English) are essential

A Computer Science or equivalent technical degree or qualification (or 10 years + experience in a similar role) is essential

At least 4 technical qualifications ( Microsoft, Cisco, Citrix, VM or another main player) is essential

ITIL V3 foundation is essential

Experience Details

Equivalent to 5+ years AWS/Azure cloud experience in deployment and migration to the cloud is essential.

Equivalent to 5+ years of working with cloud hosting partners (IAAS, SAAS & PAAS) is essential

Equivalent to 5+ years of managing technology experts is essential

Equivalent to 5+ years working in a Financial Services environment is desirable

Equivalent to 8+ years previous experience of working with multiple of the following is essential: LAN/WAN network technologies e.g. Cisco, MPLS, LES circuits, IT productivity software, (Exchange, Skype for Business etc., intranet technologies), AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), Windows server and desktop platforms, Database systems and associated applications, Virtualisation (VMware), Storage (HP SANs) and Support, IT Security (Websense, F5, Dell SecureWorks etc.).and Web Infrastructure

Equivalent to 8+ System Administration and Engineering in a highly virtualised environment leverage technologies such as Citrix and VMware is essential

Equivalent to 8+ years previous experience of supporting and maintaining storage (HP SANS/3PAR etc), and Corporate Infrastructure (Blade technologies & Web hosting technology) is essential

Equivalent to 10+ years previous experience of delivering technology focussed projects is essential

Equivalent to 10+ year’s previous experience in a senior IT infrastructure role is essential.

Apply
Web UI/UX developer
18/02/20
Experience
10+ years of Software Development experience and currently
Qualifications
Graduate or Post Graduate in computers or relevant field.

To be successful in this role, he/she should have experience with design software and wireframe tools. If he / she has a portfolio of professional design projects that includes work with web/mobile applications would be a plus.

Responsibilities

Gather and evaluate user requirements in collaboration with product managers and engineers

Illustrate design ideas using storyboards, process flows and sitemaps

Design graphic user interface elements, like menus, tabs and widgets

Build page navigation buttons and search fields

Develop UI mockups and prototypes that clearly illustrate how sites function and look like

Create original graphic designs (e.g. images, sketches and tables)

Prepare and present rough drafts to internal teams and key stakeholders

Identify and troubleshoot UX problems (e.g. responsiveness)

Conduct layout adjustments based on user feedback

Adhere to style standards on fonts, colors and images

Qualification

Graduate or Post Graduate in computers or relevant field.

Experience Details

10+ years of Software Development experience and currently

Working as UI/UK full stack developer.

Master in HTML5, Styling Sheets, having sound knowledge of CSS3, SASS & SCSS, JavaScript, TypeScript and Angular.

Full stack developer sound in UI (Responsive Web Design) and Front End Technologies.

Experience of Requirement Gathering, Requirement Analysis, Project Estimations & Client Communication.

Good team player with experience of leading the team, training

Knowledge Requirements

Proven work experience as a UI/UX Designer or similar role

Portfolio of design projects

Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)

Up-to-date knowledge of designing web pages using UI/UX standards.

Team spirit; strong communication skills to collaborate with various stakeholders

Good time-management skills

HTML5 | CSS2/CSS3

SCSS | SASS | Bootstrap4 & 3

Responsive Web Design

JavaScript | jQuery | AJAX | Angular 2 & 6

Nodejs | NPM | Webpack | Gulp

PHP | Drupal | Wordpress

Apply
Infrastructure Support Analyst (Citrix L3)
18/02/20
Experience
8 - 10 Years of Experience in Citrix Administration which includes XenDesktop 7.1x, PVS, WEM and VDI’s
Qualifications
A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As the technical lead the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities

Maintain 99.9 % availability of the Citrix environment.

Maintain tickets SLA and ensure ITIL compliance for all incidents and requests.

Analyse and resolve escalated issues.

Provide root cause analysis of high priority incidents and recurring issues.

Work on service improvement plans, problem tickets and prepare SOP's.

Automate tasks and prepare health check scripts.

Prepare capacity reports and forecasts for the Citrix environment.

Coordinate and partner with infrastructure teams for swift resolution of issues.

Provide guidance and runbooks support documentation for L1 and L2 support teams.

Adherence to process and policies laid down by the organization.

Coordinate with 3rd party vendors and facilitate fix/patch deployments.

Ensure that all security management procedures are adhered to.

Deliver routine management, monitoring and reporting capabilities within your area of infrastructure

Qualification

GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

Citrix certification is a must. Windows and VMware certification will be an added advantage.

ITIL V3 foundation

Experience Details

8 - 10 Years of Experience in Citrix Administration which includes XenDesktop 7.1x, PVS, WEM and VDI’s

3 – 4 Years of experience in supporting other core technologies: windows, VMware and group policy management.

Knowledge Requirements

Strong technical skills on Windows 10, 2008, 2012 R2 and 2016 Server.

Good knowledge of VMWare concepts and VM deployments.

Expert knowledge on Citrix XenApp/XenDesktop 7.15, PVS and WEM (workspace environment manager).

Strong knowledge in design, implementation, troubleshooting of XenApp and XenDesktop. Have performed Citrix upgrade and farm migration from planning through implementation.

Apply
Infrastructure Manager – Web(IIS and Sharepoint)
18/02/20
Experience
12 to 16 years relevant experience
Qualifications
A full time technical diploma or engineering degree on computers

Responsibilities:

As Web Infra manager, you are responsible for Plan and Design IIS, Apache, Tomcat, Jboss.

Manage IIS Services, external & internal SSL certificates, and IIS server security configurations.

Perform in-depth technical root cause analysis for high-priority Web application issues.

Recommend tuning adjustments to resolve complex performance issues

Responsible for Servers in SharePoint multi-site farm - includes set-up and configuration of SharePoint Services on Servers, maintenance of Web Front End Servers, Indexing Servers, and some aspects of maintaining Database servers.

SharePoint Server Farm deployment and maintenance

Under limited supervision support and engineering of the Web Application Firewall policies

Engineer and Architect solutions using WAF or other security products. Develops and maintains WAF security design documentation.

Provide accurate and timely reporting on all project deliverables.

Recommends secure and effective solutions for system/application development in compliance with Information.

Understands business objectives and provides direction based on best practices, risk, Corporate Policy, and association and regulatory guidelines.

Manages large scale, highly technical projects; display solid and effective project management skills.

Leads enterprise-wide definition, establishment and maintenance of data security-related infrastructure, applications and processes

Maintain a proactive review on the performance of the Web and application servers

Writing power Shell Scripts to automate System Administrator job

Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions

Coordinating with different support teams effectively to solve issues and strong commitment to get job done under pressure.

Keep abreast on market standards and technology. Recommend management on implementation of such standards / practices which adds value to the business.

To ensure that the IT systems and network management is in compliance to the ISO controls and be responsible for audit and compliance.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A full time technical diploma or engineering degree on computers

Microsoft Certification on relevant areas will be an added advantage.

ITIL Foundation certification is desirable

Experience Details

Experience in working on Virtualised environment (VMWare)

Minimum 5+ years of experience in IIS, Jboss and Tomcat and Event log analysis

Experience in Windows Server 2012/2016, load balancers, networking, DNS, AD, and firewall

Working knowledge on ASP.NET application (sites and virtual directories) configuration and deployment process along with applications

Performance monitoring, IIS hardening, and tuning

Demonstrated troubleshooting tools SSLDiag, WinDBG, DebugDiag, ProcMon, Fiddler, NetMon, IIS FRT etc

In-depth understanding of SSL certificates deployment & troubleshooting

Working knowledge of supporting MS SQL Server 2012 to 20116

Knowledge Requirements

Expertise in handling all the Website and WAF tasks and relevant support experience for managing Web infrastructure

Expertise in installing, configuring, migrating, performance tuning, troubleshooting, security, HA and load management Window’s and non Windows Web servers in various environments like, Windows Server 2008 and Windows Server 2012,2016 platforms and setting up the development, testing and production environments

Excellent troubleshooting skills on Windows Based Systems & Servers (Preferably remote administration) with strong knowledge in Windows 2012 and Windows 2016 Server Operating System and related Services (essential)

Excellent knowledge on Microsoft Active Directory and associated services.

Strong knowledge on ITIL framework

Good Communication Skill (Oral & Written)

Apply
Sr. Manager - Security Operations
18/02/20
Experience
Must have a minimum of 10 years Technical ‘hands on’ security experience , preferably from a SOC background
Qualifications
Technology certifications or Bachelor’s degree.

Sr. Security Operations Manager is a key role responsible for ensuring that appropriate technical and organisational security measures are designed, implemented and maintained to protect the confidentiality, integrity and availability of the Group’s information and assets. This includes leading and maturing the existing operational security function to embed the active cyber defense strategy and implementation of ISO27001 at group level.

Core Responsibilities

Responsible for the implementation and management of security policies and standards, including ISO27001 (ISMS), ensuring they meet governance and regulatory compliance.

Responsible for day to day Management of Security Operations and Incidents

Managing the team by mentoring, supporting and developing individuals. Driving high standards and optimising the performance and effectiveness of the team

Managing the IT Security Governance Committee, and provide input to other governance forums and committees as necessary where security representation is required.

Implementation of metrics and reporting to senior management that effectively communicates successes, risks and key performance of the security function

Provide input to other IT Governance Frameworks and standards to ensure that security is considered and managed (risk, change, problem, architecture, service delivery, service introduction, software development)

Driving positive change for continual improvements to key security controls, processes and culture, ensuring an excellent level of security services are delivered to the business working closely to support service delivery

Managing relationships for outsourced vendors and security service providers, ensuring compliance with contracted service-level agreements and high performance.

Detail oriented, with strong planning and time management skills, ability to multitask in deadline-driven and time-sensitive situations, and to coordinate multiple work streams simultaneously.

Able to work independently with minimal supervision.

Qualifications/Certifications

Technology certifications or Bachelor’s degree.

Professional IT accreditation or qualification is essential, CISSP and/or CISM

ISO27001 Lead Implementer is essential

Experience Requirements

Must have a minimum of 5 years’ proven management experience leading a Security Operations/Security team for medium or large financial service companies

Must have a minimum of 10 years Technical ‘hands on’ security experience , preferably from a SOC background

Must have experience of leading, implementing and managing ISO27000 series of standards for a successful ISMS

Experience implementing cloud security strategies is desired

Knowledge Requirements

Must have detailed working knowledge of security incident response frameworks and best practices

Must have detailed knowledge of security architecture principles and standards is essential, strong understanding of network and application security

Working knowledge of GDPR and PCI DSS is desired

Apply
L2 - Exchange & Windows
18/02/20
Experience
5 to 8 years relevant experience
Qualifications
Technical education

Responsibilities

Administration of Exchange server, Software, service pack installation, troubleshoots various server related issues troubleshoot NDRs, tracking emails etc.

Day-to-day operation of Exchange environments which includes change, release, performance and availability management

Administration and support Microsoft Windows based domain, including services like DHCP, DNC, DFS etc

Conduct performance analysis and fine tune to configurations to increase performance.

Writing power Shell Scripts to automate System Administrator job for both Exchange and Active Directory .

Maintain a proactive review on the performance of application servers.

Maintain system and network standard operating procedures up to date.

Effectively communicate system and network events and root cause analysis after resolution

Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions

Prepare activity reports on logs from Servers

Review / Manage Antivirus Server and Backup Server Logs on a daily basis and submit reports to the reporting manager

Working on problem resolution, identifying the root causes, and taking preventive maintenance.

Coordinating with different support teams effectively to solve issues and strong commitment to get job done under pressure.

Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.

Execute change management processes in accordance with company standards

Troubleshoot problems, issues etc related to Windows Servers, Services etc and resolve within agreed SLA.

Administration and support Microsoft Windows 2012, based domain, including services like DHCP, DNC, and DFS etc.

Maintain system and network standard operating procedures up-to-date.

Prepare activity reports on logs from Servers

Perform scheduled Patch Management Tasks and troubleshoot, resolve related issues, incidents etc using WSUS

Keep abreast on market standards and technology. Recommend management on implementation of such standards / practices which adds value to the business

To ensure that the IT systems and network management is in compliance to the ISO controls and be responsible for audit and compliance

Undertake any other duties, commensurate with grade and job title, requested by TL/Line Manager or above. Maintain the company’s compliance standards and own compliance training

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Implement manage and support Microsoft Windows Failover clusters and Microsoft NLB

Qualification

Technical education

Experience Details

5 to 8 years relevant experience in the following:

Exchange Admin with knowledge in Advanced Administration of Exchange Server 2013 with good understanding of Mail-flow/SMTP, Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activities

Experience in working on CAS, Hub Transport, Edge Transport and Skype for Business servers

Technical support experience on L2 Windows Server Administration and experience on deploying / managing large Windows server infrastructure at L2 / L3 level.

Strong technical Knowledge of Exchange server, Software, service pack installation, troubleshoots various server related issues troubleshoot NDRs, tracking emails etc.

Knowledge of PowerShell and scripting to run and understand scripts to modify and add for message tracking and other administrative function

Installation and Configuration of Exchange servers, Expertise in handling all Exchange Online related tasks

Good understanding of various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere, and SMTP Mail flow)

Knowledge Requirements

Expertise in installing, configuring, migrating, performance tuning, troubleshooting, security, failover and load management Window’s servers in various environments like, Windows Server 2008 and Windows Server 2012,2016 platforms and setting up the development, testing and production environments

Expertise in handling all the Exchange administration tasks and relevant support experience for managing exchange infrastructure

Excellent troubleshooting skills on Windows Based Systems & Servers (Preferably remote administration) with strong knowledge in Windows 2012 and Windows 2016 Server Operating System and related Services (essential)

Excellent knowledge on Microsoft Active Directory and associated services.

Strong knowledge on ITIL framework

Good Communication Skill (Oral & Written)

Apply
iSeries Technical Lead
18/02/20
Experience
10 years’ experience working with production iSeries environments ideally with 4 years in a supervisory capacity or in technical team leading roles.
Qualifications
MAC or BE mandatory

Core Responsibilities 

All aspects of line management for the OSBI iSeries Admin Team ensuring that it achieves the following(list is not exhaustive):

Working on a support rota (Morning and night shifts)

Monitor overnight batch jobs

Ensuring all daily tasks are completed on time for all environments

Ensure the timely and correct running of the regular processes

Checking that all system backups have run successfully in BRMS

Checking and resolving any errors in the message queue

Checking and dealing with support calls and service requests logged through the service desk

Supporting the security monitoring software

Supporting the messenger system Halcyon

Supporting the job Scheduler system

Maintaining printers on the iSeries

Dealing with hardware and software problems with our external support

Liaising with RPG developers for any codes change requirements

Liaising with our change manager to sign off request for upgrades using Thenon

Maintaining replication, ensuring all objects are replicating in real-time using NoMax

Supporting the testing team with any requests they have

Maintaining letters from iSeries for Investments using InterForm/Interword

Support the SFTP process of transferring letters to the mailing house

Provide support where required to any project activity

Performance Analysis on all LPARs

Maintaining security policy set on Users profiles/objects/programs/libraries on iSeries

Maintaining Application user accounts/roles for Bastion and various associated systems, if applicable

Liaising with our external support to plan upgrades, system changes (e.g. PTFs/Installing new software/INZ changes/disk upgrades)

Required Qualifications/Certifications

MAC or BE mandatory

Industry specific qualifications in iSeries technical administration would be desirable

Experience Requirements

10 years’ experience working with production iSeries environments ideally with 4 years in a supervisory capacity or in technical team leading roles.

Desirable to have worked in a financial services background.

Knowledge Requirements

Thorough knowledge of the iSeries environment and associated industry best practice is essential

Desirable to have knowledge of banking payment systems but not essential as training will be provided.

Apply
AS400 Administrator
18/02/20
Experience
4-5 Years experience of AS400 Support is essential.
Qualifications
BE / B. Tech / MCA / MSc Computer Science/Science Graduate

The core purpose of the role is to carry out the system operations for the Bank’s savings and investments transactional banking system (Bastion). The role will also include responsibilities as set out below pertaining to the Banks payment systems.

Responsibilities

Primary responsibility of this role is to do the health check of server and day to day operations and monitoring activities as per checklist to ensure the 100% availability of the server and application to users.

User profile management

Backup monitoring and troubleshooting

Troubleshooting of any system and application related issues.

Ensuring all daily tasks as per the checklist Ex. Day start & End

Performing the application related activities like year end, month end etc.

Patch Management, HMC, Journal Management, Thenon, Replication Management, Performing DR, Role swap, Save and Restore

Tape management, SAN checks

Maintaining printers on the AS400

Dealing with hardware and software problems

Dealing with the payment applications and payments in-out

Under take tasks under the guidance of senior Administrator with in the group on projects.

Identify ideas to improve system performance and user experience.

Qualification

BE / B. Tech / MCA / MSc Computer Science/Science Graduate

Excellent spoken and written communication skill

Ability to communicate at all levels

Ability to work in shifts.

Experience Details

4-5 Years experience of AS400 Support is essential.

Experience in handing critical incidents, RCA etc.

Good knowledge on BRMS, HMC , Journaling, AJS, Tape management, CL400, VIOS & SAN

Knowledge Requirements

Desirable to have worked in a financial services background

Experience of Payments applications

Apply
Infrastructure Principal ( Technical Lead L4 – SQL and App Integration)
18/02/20
Experience
10+ years previous experience in a senior IT infrastructure role is essential
Qualifications
A Computer Science or equivalent technical degree or qualification (or 10 years + experience in a similar role) is essential.

The Infrastructure Principle Role will provide a strategic roadmap and drive delivery of such for their area of specialism within the infrastructure function.

The role is essential to the organisation and will be seen as the visionary for future improvement, stability, enhancement and technology changes aligned to the business strategy and enabling technology to deliver against their agreed service levels.

The role holder would be expected drive compliance and conformity to standards whilst ensuring security and performance is never compromised. They will be tasked with creating a sustainable technology roadmap for their portfolio which will underpin business applications.

The role would have close links to operational teams both in the service and infrastructure world and would ensure that tooling choices delivered bring the function to a single pain service view.

Responsibilities

Deliver technology roadmaps that provide 3 year vision for OSB infrastructure (across SQL Database Management and Integration to applications)

Design and plan next step cloud transition

Contribute through the transition of business projects into technology services from design, through test and into operations.

Provide designs and implementation plans for solutions.

Comply with IT Infrastructure Architecture and associated design artefacts and roadmaps.

Manage maintenance schedules for all database systems including integration elements to applications

Support technical expertise to ensure future technology landscapes are considered in line with OSB strategic objectives.

Provide guidance to senior management on the selection of appropriate IT systems, networks and hardware in line with Group IT strategy.

Produce project-scale changes to infrastructure arising from periodic reviews of the IT strategy.

Guide the implementation of appropriate infrastructure and supporting technologies, processes and policies for resilience, disaster recovery, business continuity and system security.

Monitor, maintain and review IT change control mechanisms and support the installation of system upgrades.

Maintain the company’s compliance standards and own compliance training

10+ years previous experience in a senior IT infrastructure role is essential

7 years previous experience of management of teams for the following is essential: SQL Database Management and Integration to applications

7 years previous experience of managing teams supporting failover clustering, SAN replication, SQL high availability technologies, Analysis Services, Integration Services and Reporting Services.

8+ years previous experience of delivering technology focussed projects is essential

8+ years working in a Financial Services environment is essential

5+ years previous experience of working with multiple of the following is essential: LAN/WAN network technologies e.g. Cisco, MPLS, LES circuits, IT productivity software, (Exchange, Skype for Business etc., intranet technologies), AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), Windows server and desktop platforms, Database systems and associated applications, Virtualisation (VMware), Storage (HP SANs) and Support, IT Security (Websense, F5, Dell SecureWorks etc.).and Web Infrastructure

5+ years of working with cloud hosting partners (IAAS, SAAS & PAAS)

5+ years of managing technology experts

Qualifications

GSCE/GCE qualifications in at least 8 subjects (inclusive both maths and English) are essential

A Computer Science or equivalent technical degree or qualification (or 10 years + experience in a similar role) is essential.

At least 4 technical qualifications ( Microsoft, Cisco, Citrix, VM or another main player) is essential

ITIL V3 foundation

Knowledge Requirements

Expert knowledge of configuration around SQL Server V.10>17

Expert knowledge of Database Management and associated tools to manage appropriately

Expert knowledge of DB configuration, capacity management & security management

Expert knowledge of SQL/Application integration (inclusive of tooling available to support and monitor)

Expert knowledge of Windows Server operating system from 2008-2016 is essential

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Apply
L3 SCOM Administrator
18/02/20
Experience
Overall experience of 9 - 12 years in IT infrastructure domain
Qualifications
A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

The role would be seen as the last line of support in relation to the technology area of expertise.

Responsibilities 

Configuration of SCOM 2016 / 2019 and any future versions. Managing SCOM Environment end-to-end

SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc.

Responsible for supervision of activities carried out by the Event administrators

Shared responsibility of patch management and application deployment from SCCM

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported

Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary

Fulfill incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.

Analyse, commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.

Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.

Qualifications

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential

ITIL V3 foundation

Experience details

Overall experience of 9 - 12 years in IT infrastructure domain

3 - 5 years previous experience in a complex corporate IT infrastructure role is essential.

2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)

2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure

2 years previous experience working within a financial services organisation is essential

1 year relationship management experience with 3rd party providers

Knowledge Requirements

Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2016, 2019.

Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools.

Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential

Excellent knowledge on IT Infrastructure Monitoring systems & technology

Basic knowledge of Microsoft System Centre Orchestrator

Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment

Basic knowledge of ServiceNow Administration

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Excellent knowledge on ITIL framework

Strong Communication Skill (Oral & Written)

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Marketing Manager
18/02/20
Experience
3 years previous Marketing and Communications experience is essential
Qualifications
Any Graduate or Post Graduate

You will ensure the OSBI marketing function is positioned as a valued partner to the business, one that takes a commercial and customer-centric approach to delivering on the overarching ambition of the marketing function.

In addition, this role will be responsible for the day-to-day management of the OSBI marketing team, in conjunction with UK line management, overseeing workload and timely execution of deliverables.

Responsibilities

Act as the voice of marketing in OSBI, representing the team and the wider marketing function to establish a strong understanding of the value the team outputs

Develop a robust understanding of the business and the marketing function priorities, ensuring this is disseminated appropriately across OSBI to support plan development

Maintain an accurate view of team workload to ensure resource is being allocated appropriately for timely execution of deliverables, challenging where appropriate and supporting team members in prioritising

Work to bring the team together as a single unit, focusing on team cohesion and collaboration to enhance performance / motivation

Manage key stakeholders within the UK marketing function and those external to marketing, ensuring visibility of activity and sound expectation management

Support the development of the function. Identifying individual personal development requirements and ensuring the team are enabled to progress relevant opportunities for growth

Digital - support the Digital Marketing Manager in the UK in managing the deliverables of the team, whilst continuously challenging the team to identify new opportunities that will further optimise outputs

Customer Insight – support the Head of Customer Insight in the UK in meeting tight timelines on deliverables, whilst pushing the team to add deeper value to their analysis and address the ‘so what’

Internal communications – support the Internal Comms Manager in the UK in embedding this new function into OSBI, supporting the development of a network around the business that can be utilised to streamline the existing approach to internal comms and give the team greater control over all relevant channels

Design – support the Head of Design in the UK in embedding this new function into OSBI and ensure rigid alignment to high quality standards and brand requirements

Monitoring and tracking of industry marketing and insight / research trends

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and own compliance training

Qualification

Any Graduate or Post Graduate.

Professional development qualifications desirable but ability to demonstrate CPD essential

Experience Details

3 years previous Marketing and Communications experience is essential

12m previous marketing experience within the Financial Services industry is desirable

18m previous experience managing a marketing team is essential

18m previous experience of managing external agencies is essential

Knowledge Requirements

Detailed knowledge of marketing and research techniques is essential

Detailed knowledge of the digital environment is essential

Robust knowledge of regulatory requirements for marketing, customer and communications is essential

Strong level of knowledge of the Financial Services operating environment (macro-economic, political and regulatory) is desirable

Intermediate knowledge of Microsoft Office (Excel, Word and PowerPoint) is essential

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Lead - Web Developer
18/02/20
Experience
Minimum 5 years of experience - Backend programming language – Asp.net and Asp.net MVC framework
Qualifications
Graduation/Post Graduation in any discipline is essential.

This role will participate in the execution of the workload to ensure deadlines are met, delivered to expected quality standards, adhering to the OWASP framework, embedding web security policies as well overseeing code promotion and governance of the team.

This role will include reporting into the UK digital marketing manager as well as the UX and UI team based in the UK.

Responsibilities

To lead the development of the OSB group responsive websites based on continuous improvement and enhancements as directed by the Digital Marketing Team. This includes providing full Functionality Specification Documents, develop project timelines and lead code promotion through the governing change processes to delivery

Lead the development of new functionality through a mixture of code, third party systems and infrastructure as you deem fit

Comply, lead and instil web security standards and practices set out by the IT team

Take the ownership of monthly deliverables of Risk team and maintain an eye to the detail (to spot different trends).

Maintaining web standards and leading best practices, while developing and maintaining the websites

Communicating within the team; delegating and prioritising work ensuring deadlines are met

Lead the full front and back end life cycle of site development

Keeping up to date with the latest technologies and looking at implementation of best practices

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Degree, Qualification or Experience is a Web Development, or computer science is essential

Graduation/Post Graduation in any discipline is essential.

Experience Details

Coding (front and backend) to CMS Umbraco (or similar open sourced CMS platform)

Backend programming language – Asp.net and Asp.net MVC framework – minimum 5 years of experience

HTML5, CSSS3, JavaScript, jQuery, Bootstrap, Ajax, XML, JSON – minimum 5 years of experience

Version control such as GIT, SVN

Third party integration ASP.net

Third party tool integrations such Hubspot

Basic SEO related web development – such as meta tags for SEO, sitemap, robots, heading tags, website optimization

Creating Documentations and Process flow implementations

Web security certification

Web release and IIS server knowledge for the setup and deployments

Knowledge Requirements

5 years of experience in Web technologies is essential

5 years previous experience in web development is essential

5 years previous experience in any of the frameworks such as Bootstrap, Foundation, jQuery etc. and CMS systems is essential

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Financial Analyst
18/02/20
Experience
0-24 Months experience is essential
Qualifications
Post graduate degree in Finance / Commerce is desirable.

Reliability and integrity

Smart appearance with a confident, mature attitude

A concern for quality, accuracy and attention to detail

The ability to co-operate and work effectively as part of a team

The ability to work effectively under pressure

Good administration skills

Highly organized with the ability to prioritize and manage own workload

Excellent communication skills and a good telephone manner

A common sense approach with the capacity to use initiative within guidelines

Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems.

Knowledge on IFRS would be added advantage

Responsibilities

Responds to all enquiries, whether received by telephone, in writing or made in person efficiently and in accordance with the bank standards of service

Shares the responsibility with other team members in balancing books and reconciling all the balance sheet items.

Responsible for month end closures.

Responsible for accounting Intercompany transactions, fixed assets, prepayments & accruals.

Preparation of daily /weekly /monthly management reports.

Deal with audit queries (Both internal & external).

Preparation of policies, procedures and flowcharts

Handling additional Finance projects as assigned by supervisors and Line Managers.

Ensures the timely communication of information to colleagues and Line management.

Preparing and posting the Corporation Tax packs

Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.

Qualification

Post graduate degree in Finance / Commerce is desirable.

Experience Details

0 – 24 Months experience is essential

Knowledge Requirements

Sound accounting knowledge / experience is essential.

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Assistant Manager – People Development (L&D)
18/02/20
Experience
5-7 years of experience within a learning and development function
Qualifications
Graduate in any discipline - Essential

The role will support the competency development framework of each operating unit of the organisation by conducting management development training, skills and behavioural training for Line Manages and behavioural training for all staff. Coaching staff in Mid Management positions will also be a key attribute of the role.

This position will be responsible to manage the learning budget, vendor management activities and also line manage learning and development specialists that will be responsible to design and deliver skills and behavioural training content. Some travel to the UK will be required.

Responsibilities

Implementing learning strategies and programs by creating annual training calendars for the group and individual operating units

Designing management development workshops and delivering and co-ordinating these events with the assistance of the Learning Team

Designing and delivering residential training workshops for various Supervisor groups

Evaluating individuals and group training needs through detailed training needs analysis and return on investment methodologies

Managing the technical and certification training needs for staff across the business

Training Return on Investment (ROI) - Design and deliver training per framework approach with appropriate TNA's, ROI and Design Strategy in place and up to the highest standard. Publish a monthly standard reporting deck on effectiveness implementation for business areas

Design and deliver skills and behavioural courses to fit in with the annual training calendar

Manage logistics for training events

Groom and coach a team of Learning Specialists to design and deliver high quality training content both e-learning and classroom

Track training budgets and maintain complete oversight of training spend. Publish monthly reports

Act in the capacity of a relationship owner, managing the vendors assigned in accordance with the Vendor Management outsourcing policy, and it’s supporting procedures. Apply appropriate controls to manage vendor risks and performance.

Coaching and mentoring staff across the business

Conduct feedback sessions and enhance to quality of work delivered by Learning Specialists and e-learning developer

Work closely with other Supervisor staff within People Development to champion skills training classes across all verticals

Stakeholder management

Develop evaluation systems and assessment that demonstrate the effectiveness of training

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Qualification Details

GSCE/GCE qualifications in both maths and English are essential

Graduate in any discipline - Essential

Masters in Literature/Phycology or equivalent – Desirable

Train the Trainer certification – Essential

Instructional Design Certification – Desirable

Coaching Certification – Desirable

Experience Details

5-7 years of experience within a learning and development function

5-6 years of experience designing content for skills and behavioural training classes

2-3 years of experience designing management development programs

5-7 years of experience as a training facilitator

2-3 years of experience managing direct reports

Knowledge Requirements

Performance Management and functionality of appraisal systems – Detailed

Visual Design Skills – Detailed will be preferred

Learning Management System proficiency – Basic Level

Microsoft Word and PowerPoint - Detailed

Learning Methodologies and Blended Learning design – Detailed

Microsoft Excel, Budget management – Basic Level

Apply