Detailed knowledge of the software development cycle and the defect resolution process is essential.

Detailed knowledge of Agile development/testing is essential.

Detailed understanding of structured test methods and processes covering manual and automated testing is essential.

Responsibilities

Should have banking / financial services domain experience

Responsible for develop / review automation test scripts

Responsible to analyse existing automation framework / propose new framework through feasibility study

Perform dry run of the completed scripts

Responsible for creating test cases / test data matching the requirements

Perform test case execution and log defects

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts

Excellent verbal and written communication skills

Qualification

Graduate degree / 3 Year Diploma is essential.

Certification in Automation Testing is desirable.

ISTQB foundation in Software testing is desirable

Experience Details

2.5 to 3 years hands on experience on QTP/ UFT, Automation framework development, client interaction, project management, team management

Good experience on VB Scripting

Excellent communication skills

Experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge of automation anywhere is desirable

Responsibilities 

Lead and champion the development of the OSBI Project and Process Re-engineering team which current consist of 3 direct reports including experienced project managers and a senior business analyst lead to meet the short and long term business needs and capabilities across OSBi identifying and promoting best practices and procedures.

Understanding and input into the Group Project and Change policy and procedures and ensuring compliance.

Able to work at a detailed and high level promoting understanding of business processes and practices, engaging with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through process reviews and industry assessments.

Development and documenting the required framework and procedures surrounding areas of responsibility while also ensuring a robust quality framework is in place for areas of responsibility.

Core objective to transition all Savings and Lending processes currently carried out on legacy image and workflow systems to new platforms.

Report on identified process efficiencies and improvements from a processing and customer perspective and validating through business realization. 

Work closely with the operations teams to ensure all business requirements are fully understood, captured accurately and approved by key stakeholders.

As an ‘Operational Champion’ work closely with other key business functions required delivering the initiative/project and ensuring the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs.

Ensure all project documentation is accurately reflected and kept up to date at all times.  All project documentation and outputs to be aligned to the agreed business policy and procedures.

Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely. 

Conduct accurate and timely status report for all project and activity within area of responsibility.

Carry out reviews to ensure that any technical specifications required for the initiative/project is built to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution through traceability.

Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions.

Support the business through business readiness, ‘Go-live’  stages of the project or change and post live issues within the warranty period

Conduct and input into lessons learned sessions with all stakeholders involved in the project.  Ensure all lessons are analyzed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project. 

Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer.

Regular and accurate production of key management information and reporting for areas of responsibility. 

Carry out effective R&D for process change opportunities to establish process improvement recommendations to improve processing across Operations and for all processing carried out by OSBi.

Manage required workshops to support user journey mapping and requirements utilising BOx and other project tools to document outcome and benefits.

Work closely with the UK Process Redesign and project teams with the aim for OSBI to be self-sufficient in delivering to agreed target operating model and transition into a BAU process for continuous improvement on areas of workflow and imaging.  

Ensure all work activity has robust and achievable project and resource plans to support delivery for projects owned by the team or where support is being given for other business projects.

Assigning ownership of activities to ensure delivery, reporting on any potential or identified risks timely

Input and maintain assigned RAIDD and action items assigned to the team.

Producing and maintaining effective milestone and project plans against agreed project objectives and tracking delivery against agreed plans.

Support the Business Automation and Transformation team in UK and Bangalore making recommendation for best processing opportunities to remove manual workaround and processing risk.

Engagement with the Training team to documenting and review training material relating to servicing processing changes.

Line Management & development responsibility for Transformation team ensuring monthly appraisals are completed and focus is given to the ongoing development and training of team to agreed quality standards and KPIs.

Completed data analysis reviews as required to assess information to make recommendations towards process reviews and business cases. 

Support with process reviews and internal and external audit reviews.

Ensure all Treating Customer Fairly requirements are met.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification

Graduation from a recognized university is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Experience Details

3 years previous experience within the Financial Services sector in a Project management role is essential

2 years  previous experience of managing a Process and operational transformation is essential

3 years  previous Line Management and supervising of staff in a project and business analyst role is essential

2 years previous experience in automation, workflow and RPA technologies is desirable

Responsibilities

Lead and champion all key stakeholders involved with project delivery to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Work within the agreed project and change operating frameworks, using agreed formats/documents and operating tools and where required input into the business policy and procedures.

Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.

Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.

Collaborate and own detailed project plans and high leveling planning documents to ensure that project delivery is being met by the agreed timeline

Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements. 

Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.

Be seen as a key SME within the business change function representing the function in core working and steering groups.

Own all Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans ensuring they are managed and maintained effectively.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.

Manage and reporting on project budget costs and expenditure as required. 

Coordinate and provide feedback to Line Managers on performance and delivery against assigned resource to support project delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.

Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate. 

Coach areas of the business who are not familiar with the project management framework. 

Carry out research and development sessions to making recommendations to support business cases for charge objectives.

Prepare business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Provide regular communication to Project teams, Operations and business stakeholders ensuring they are informed of the change pipeline and readily prepared for the upcoming change.

Ensure regular and accurate production of key management information and reporting for areas of responsibility from a delivery, capacity and delivery perspective. 

Ensure monitoring and utilization of resources across teams to delivery against approved business projects and change identifying cross-programme interdependencies and addressing any conflicts.

Conduct and prepare high and low level assessments on project lessons learnt to establish areas of change needed to improve efficiency to support change delivery.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification

Graduation from a recognized university is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Experience Details

2 + years in a Project Management positon with key experience focusing on saving and mortgage products within the Financial Services industry is desirable

2 years’ experience in line management and supervision of staff in a Project Management role is essential

Excellent communication skills both written and verbally is essential.

Experience of Charing and managing stakeholder meetings and process redesign workshops is essential.

Previous experience working with offshore operations in the UK is desirable 

Responsibilities:

Lead and champion the development of the OSBi business analyst team to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Continually develop and enhance robust operating frameworks, working formats/documents and operating tools.

Provide line management support and continuous evaluation against team delivery and performance against functional objectives and take action where needed to ensure delivery and execution meets the requirements of the project scope.

Able to work at a detailed level, engaging with a wide range of stakeholders across the Group and third parties.

Ensure effective data analyst and reviews are carried out to support the business case, proposed projects and system requirements.

Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts.

Work with the business analysis team to ensure the quality of business requirements are produced, accepted and approved by key stakeholder within the agreed timelines.

Oversee end to end traceability against quality business requirements and system/functional specifications using appropriate tools and templates.

Collaborate in the planning, design, development and deployment of new applications and enhancements to exisiting applications.

Engage with key stakeholders to influence the solution of design to meet business goals, scope and strategy requirements. 

Gain a good understanding of the business objectives and develop knowledge across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language.

Be seen as a key SME within the business change function representing the function in core working and steering groups.

Produce and manage the production of Business Requirement documentation, Functional and Non Functional Requirements documentation. Producing Operational Designs / Process Models/ Use Cases/ Story Epics and workflow diagrams where required. 

Contribute to Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Ability to conduct research into system issues and products as required.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Liaise with in-house staff responsible for maintenance and development of existing systems

Provide source material for preparation and maintenance of user manuals and other related documentation.

Deliver an effective and robust quality framework for function to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Prepare Project and change business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Support with internal and external audit reviews ensuring deliverables and findings are addressed timely. 

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Provide regular communication to Project teams, Operations and business stakeholders ensuring they are informed of the change pipeline and readily prepared for the upcoming change.   

Input into the annual review of department and group policy, procedures and governance standards required across all areas of responsibility to ensure there is a robust framework being followed for all change & project initiatives.

Qualification

Graduation from a recognized university is essential

BCS in Business Analysis at a professional level or equivalent qualification is essential

Prince 2 Practitioner or equivalent qualification is desirable

Experience Details

3 years in a Lead Business Analysis positon with key experience focusing on saving and mortgage products within the Financial Services industry is essential

2 years’ experience in line management and supervision of staff in a business analyst role is essential

Extensive practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential.

Excellent communication skills both written and verbally is essential.

Previous experience working with Mortgage (Phoebus), Savings (Bastion) and Workflow (AWD) products and systems is desirable

Previous experience working with offshore operations in the UK is desirable 

Responsibilities:

Able to work at a detailed level, engaging with a wide range of stakeholders across the Group and third parties.

Ensure effective data analyst and reviews are carried out to support the business case, proposed projects and system requirements.

Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts.

Produce high quality business requirements from a functional and non-functional perspective that are accepted and approved within agreed timelines and objectives.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Support other Business Analysts within the team to enhance quality and standards of department output and delivery to achieve project and change objectives.

Work to agree policy and procedures and where applicable contribute to the continuous development of business procedures and operating frameworks.

Conduct business impact assessments as required.

Lead and facilitate system, process improvement workshops and resolve complex scoping issues and stakeholder conflicts.

Work at a senior level, engaging with a wide range of stakeholders across the Group and third parties.

Be seen as the business SME on RPA technologies with aim to identify opportunities for RPA usage, documenting business benefits and business cases, documenting quality business requirements and project managing through the delivery with other core change teams. 

Ensure effective data analysis and reviews are carried out to support the business case, proposed projects and system requirements.

Delivery of end to end traceability against quality business requirements and system/functional specifications using appropriate tools and templates.

Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.

Engage with key stakeholders to influence the solution of design to meet business goals, scope and strategy requirements clearly documenting and managing identified risks and key decisions needed timely and effectively. 

Establish clear understanding of the business objectives and develop knowledge across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language.

Contribute to project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Conduct research into system issues and products as required, making recommendations for the best options available to business to meet objective.

Prepare and provide regular reporting/status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Collaborate and conduct research on software and hardware products and services to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Provide source material for preparation and maintenance of user manuals and other related documentation.

Work to the agreed Group quality framework to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Where applicable, line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Contribute to Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Ability to conduct research into system issues and products as required.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Liaise with in-house staff responsible for maintenance and development of existing systems

Provide source material for preparation and maintenance of user manuals and other related documentation.

Deliver an effective and robust quality framework for function to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Prepare Project and change business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Support with internal and external audit reviews ensuring deliverables and findings are addressed timely. 

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification: 

Graduation from a recognized university is essential

BCS in Business Analysis at a professional level or equivalent qualification is essential

Prince 2 Practitioner or equivalent qualification is desirable

Experience Details

3 years in a senior Business Analysis positon with key experience focusing on saving and mortgage products within the Financial Services industry is essential

Extensive practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential.

Excellent communication skills both written and verbally is essential.

Previous experience working with RPA technologies,  automation or workflow solution is essential

Previous experience working with offshore operations in the UK is desirable 

Responsibilities:

Lead and champion the development of the Strategic Operations Function consisting of account system migrtions capabilities, business analysts, Ops transformation  and automation teams to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Provide site management and administrative support to UK teams specifically for the change management team to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures. Understanding and input into the Group Project and Change policy and procedures and ensuring compliance.

Able to work at a detailed and high level promoting understanding of business processes and practices, engaging with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through process reviews and industry assessments.

Development and documenting the required framework and procedures surrounding areas of responsibility while also ensuring a robust quality framework is in place for areas of responsibility.

Core objective relating to transition account and system data successfully across system and implement effectively with the business for Savings and Lending processes, transition of processes or initiation of new processes within the Group associated within intracompany migrations and management and prioritisation of small process and system changes.

Supporting the analysis and set up of new divisions and system configuration on the Group servicing system

Owning and maintaining the Group procedures relating to migrations and acquisition activity,

Report on identified process efficiencies and improvements raised or identified through the small change process from a processing and customer perspective and validating through business realization.

Maintaining the prioritisation of change requests to align to the scheduled release cycles for all core business systems.

Chair the relevant committee and steering groups which support the areas of responsibility.   

Work closely with the operations teams to ensure all business requirements are fully understood, captured accurately and approved by key stakeholders.

As an ‘Operational Champion’ work closely with other key business functions required delivering the initiative/project and ensuring the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs.

Ensure all project documentation is accurately reflected and kept up to date at all times.  All project documentation and outputs to be aligned to the agreed business policy and procedures.

Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely. 

Conduct accurate and timely status report for all project and activity within area of responsibility.

Carry out reviews to ensure that any technical specifications required for the initiative/project is built to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution through traceability.

Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions.

Support the business through business readiness, dry runs, schedule of events and ‘Go-live’  stages of the project or change and post live issues within the warranty period

Conduct and input into lessons learned sessions with all stakeholders involved in the project.  Ensure all lessons are analyzed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project. 

Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer.

Regular and accurate production of key management information and reporting for areas of responsibility. 

Carry out effective R&D for process change opportunities to establish process improvement recommendations to improve processing across Operations and for all processing carried out by OSBi.

Ensure all work activity has robust and achievable project and resource plans to support delivery for projects owned by the team or where support is being given for other business projects.

Assigning ownership of activities to ensure delivery, reporting on any potential or identified risks timely  

Input and maintain assigned RAIDD and action items assigned to the team.

Producing and maintaining effective milestone and project plans against agreed project objectives and tracking delivery against agreed plans.

Support the Business Automation and Transformation team in UK and Bangalore making recommendation for best processing opportunities to remove manual workaround and processing risk.

Engagement with the Training team to documenting and review training material relating to servicing processing changes. 

Line Management & development responsibility for team ensuring monthly appraisals are completed and focus is given to the ongoing development and training of team to agreed quality standards and KPIs.

Completed data analysis reviews as required to assess information to make recommendations towards process reviews and business cases. 

Support with process reviews and internal and external audit reviews.

Ensure all Treating Customer Fairly requirements are met.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification: 

Graduation from a recognized university is essential     

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Lean six sigma yellow belt is desirable  

Experience Details

3 years previous experience in change management  is essential 

3 years  previous Line Management and supervising of staff in a project and business analyst role is essential

2 years  previous experience of managing a Process and operational transformation is essential