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About osbIndia

osbIndia is an offshore subsidiary of OneSavings Bank Group. osbIndia was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. osbIndia works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. osbIndia also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

You may have heard about OneSavings Bank’s possible combination with Charter Court Financial Services Group. For more information please visit osb.co.uk

Our Teams

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Operations

Includes Mortgage Origination & Servicing, Savings, Customer Service, Quality Control and Strategic Operations

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IT

Includes infrastructure management, product development and support

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Support Services

Includes marketing, compliance & financial crime, risk analytics & reporting and infrastructure support

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Finance

Includes regulatory reporting and accounting

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Human Resource Management

Includes talent acquisition, people development, employee engagement and human resource management

ourteam

The OneSavings Bank group is recognised as a specialist lender offering residential, buy to let and commerical mortgages, secured loans and development finance funded by a retail customer proposition based upon the provision of good value long and short term savings. OSBIndia works with the OneSavings Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OneSavings Bank operates through its market leading brands, Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance.

We enjoy long term relationships with our customers, delivering consistently high customer satisfaction scores, enabling us to maintain a strong retail funding base.

Our brands

OneSavings Bank trades as the following customer-facing brands:

Our Board of Directors

A strong leadership team with a wide range of expertise & knowledge of financial services driving strategic initiatives that position osbIndia as a value partner to the group

Community

An engaging social responsibility program that enables osbIndia to contribute meaningfully to society

Know more about CSR: Click Here

Interested in joining a great team?

People

High focus on people through – skill development, career progression, employee satisfaction and engagement.

Personal Development

Investment in people development to be able to build careers

Benefits

Comprehensive industry leading benefits for our employees

Join the team

To apply for our current openings please click on the links below

Business Analyst (BA) – Savings & Mortgages
02/07/19
Experience
6 to 8 years of business analysis experience from Retail OR Investment Banking
Qualifications
Any Graduate

Responsibilities:

Be a point o contact for the customer/project manager for any Business Requirement

Liaise with key stakeholders and conduct workshops and brainstorming sessions to get exact requirements.

Document exact business needs along with both functional and non-functional requirements

Ensure project objectives and scope are clearly understood and documented

Document As Is – vs To Be process flows and perform GAP Analysis

Understand the product from user point of view and propose value added services / solution that would enhance the user experience

Perform Impact and Risk Analysis for the changes/requirements i,e identifying the impact on other linked or dependent processes/systems.

Explicitly highlight the impact on the other systems and find possible solution to address the same.

Create and maintain a requirement traceability matrix ( RTM) to ensure all the requirements defined for a system are tested in test protocols

Participate in IT engagement, ensuring user requirements are understood

Facilitate Formal handover of user requirements allowing technology teams (Dev ops ) to produce functional specification / Design document

Review solution doc prepared by Dev before sending it to Customers for signoff. Follow up with customers for solution doc signoff.

Communicate to all stakeholders on the status of the existing requirement, requirements in pipeline etc throughout the project lifecycle to avoid any miscommunication.

Escalate, notify the project manager and to immediate manager if there is a delay in response from any of the team for any key deliverable/action.

Responsible for preparing and maintaining all required documents I,e BRD, FSD, RTM and visual document (MOCK UP, prototype etc)

Contribute ideas as to how the process of requirements gathering can be optimized

Develop and maintain working relationships with OTT team lead, IT & operations

Proactively provide input to project manager or project management team specifically on effort estimation (BA estimation) for planning.

Qualification: 

Any Graduate

CBAP or BCS certification desirable but not mandatory

Experience Details:

6 to 8 years of business analysis experience from Retail OR Investment Banking

Solid understanding and of Savings and Mortgages

Ability to illustrate and present workflows

Knowledge on testing and UAT experience of working in Agile environment is a plus

 

 

Apply
Lead – Business Services & Migrations
02/07/19
Experience
6 to 8 years overall work experience.
Qualifications
Graduation from a recognized university is essential

Responsibilities:

Operating within the agreed framework for Migrations and BOPS procedures.

Ensures Scope, Time, Cost, Quality, Resources and Stakeholders for the Migration/BOPS are identified and defined following the kick off meeting.

Supports and guides the team to coordinate effectively across Business and ensure deliverables are completed in a timely and accurate manner.

Ensures RAIDD log, Action log, Migration/BOPS trackers and Audit evidences for internal and external audits are accurately maintained.

Have a good understanding of process risk and hand offs and overall understand of key stakeholders to ensure relevant approvals are obtained to support the deliverables.

Investigating problematic casework to size potential issues ensuring all risks and issues have been assessed and are appropriately documented and required corrective action and resolution is agreed to prevent re-occurrence – where any change to process is needed this is formally captured and documented through the ops change control process.

Ensure the Migration status is reported to key Stakeholders on a weekly basis.

Effectively engages with Migration/BOPS Stakeholders ensuring their engagement throughout and providing timely updates.

Leads Steering committee meetings to get required approvals and steer for migrations.

Drive process improvements and efficiency based on the lessons learnt.

Produces weekly dashboards and regular reports for the Migrations and BOPS.

Attends weekly meetings with Stakeholders and handles any issues or escalations arising during the migration/BOPS process.

Accountable to effectively manage all Migration/BOPS Processes through the various phases to closure.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations .

Qualification: 

GSCE/GCE qualifications in both maths and English are essential

Graduation from a recognized university is essential

Prince 2 foundation/practitioner, PMI or other project management qualification is desirable

Experience Details:

6 to  8 years overall work experience.

12m previous experience working within a Retail Banking and/or Mortgage originations &/or servicing environment is essential

12m experience in business analyst or project management experience is desirable

Extensive practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential.

Excellent communication skills both written and verbally is essential.

Previous experience working with offshore operations in the UK is desirable

 

Apply
Senior Manager - Mortgage Servicing
29/04/19
Experience
3 years hands on experience
Qualifications
Post Graduate

The Senior Mortgage Service Delivery Manager is responsible for the OSBi Completion, Mortgage Servicing and Choices functions, overseeing back office processing and voice activity for the respective functions.

The role involves staff performance management and development of direct reports with overall responsibility of c45FTE, ensuring teams are managing accounts within agreed policy, procedures, mandates and service levels.

Responsibilities

Ensure that the OSBi Completions, Mortgage Servicing and Choices teams provide a consistently high quality of customer service to both external and internal customers.

Ensure that all processes and procedures across the function are dealt with promptly, efficiently and in accordance with agreed service standards and expectations.

Responsibility to ensure that work volumes are reported accurately and efficiently, ensuring they are being processed within agreed SLA’s and correctly resourced.

Conduct root cause analysis, adopting an approach to continually look for best in class processing standards, procedures and on-going improvement.

Ensuring the teams procedures are documented, up to date and approved

Working with the quality team to ensure a robust quality framework is in place and procedures are aligned to business policies

Management and development of all staff in line with agreed training and competencies standards, including all aspects of performance management, coaching, conduct, sickness management, appraisals, employee administration etc.

Contribute to the delivery of agreed business objectives ensuring aligned prioritisation of work focus and team objectives.

Ensure teams are working within agreed budget plans

Be the approver for OSRIS proposed corrective actions, ensuring teams are responsible for reporting and closing OSIRIS activity in a timely manner.

Conduct end-to-end reviews of process activity to ensure processes performed by the teams are effective, compliant and in line with regulatory and business policies. Identify areas of opportunity and process improvements. Documenting business cases and proposals with cost and process benefits for Management approval.

Make business decisions on Completion and Mortgage Servicing activity in line with business and financial mandate.

Ensure timely reporting and identification of issues and take the lead on issue management ensuring root cause analysis is established; corrective actions are identified and tracked through to closure.

Ensure all departmental risks and issues are reported and tracked through to closure with relevant supporting evidence to validate closure.

Take responsibility for ensuring agreed NPS scores are achieved, specifically looking at areas of improvement around customer contact points and complaints received for their area of responsibility.

Assist with delivery of key business projects and change in line with Operations Transformation approved work schedule and operating standards.

Ensure effective tools are in place to monitor resourcing requirements ensuring sufficient cover and training is continually reviewed and all risks mitigated. Capacity plan and forecast continually to identify when additional resource is required, obtaining relevant approval in a timely manner.

Attend key management working groups and meetings as subject matter expert for Completions, Mortgage Servicing and Choices, and where required chair meetings or provide departmental updates, ensuring assigned actions are completed in a timely manner.

Sign off on key documentation such as business requirements, functional design, testing approach/summary and deployment of change into live.

Engage with internal and external auditors as and when required

Ensure full compliance to the ISO 27001 Certification Requirements

Regular and accurate production of key management information and reporting for area of responsibility.

Deputise for Line Manager as required.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate/Post Graduate degree in any discipline is essential

Post Graduate degree is essential

Experience Details

36m experience working within a Financial Services organisation is essential.

24m previous experience working as a Senior Manager within an Operational function

24m previous experience as a line manager to team leaders, including direct involvement in managing performance and development is essential.

Knowledge Requirements

Robust knowledge of mortgage products and the associated servicing processes is essential.

Working knowledge of the GDPR, Anti-Money Laundering, MCOBS and MMR is essential.

Intermediate knowledge of Microsoft Word, Power Point & Excel is essential

Apply
Quality Officer (Process Lead)
29/04/19
Experience
2 years hands on experience
Qualifications
Graduate / Post Graduate

The key purpose of this role is to support the implementation of the Quality Assurance & Business Quality Control Operations and act as an ambassador for Quality Assurance activities across Group operations.  The Quality Officer will support the Senior Quality Officer in implementing quality initiatives and the on-going monitoring of these areas of responsibilities (based in India) to meet the agreed Target Operating Model.

To complete the regular testing and assurance activity of operational processes and controls to identified risk and report on the effectiveness of level 1 control. In addition, the role will require the monitoring and assurance of agreed corrective action plans to ensure identified opportunities for performance and process improvement are followed through and monitored in line with Quality Policy.

The role holder will act as a subject matter expert to support the management team with ongoing maintenance of Quality Policy, procedure and monitoring tools in line with regulatory and operational updates. In addition, the role holder may act as a subject matter expert to support with workshops and projects where required.

The role is key in providing SME knowledge and coaching to quality colleagues via call coaching and mentoring and supporting the Senior Quality officer in implementing Quality Framework initiatives.

This Role may involve travel to the UK OSB offices and third party sites.

Responsibilities

To conduct scheduled and ad hoc testing in line with business requirements and Quality Policy.

To work with the Senior Quality Officer to identify and raise risks following testing trend analysis and support with subject matter expert input where required for corrective action plans.

To conduct self assurance testing as requested by Quality management team.

To support the Senior Quality Officer in collating the management reporting data.

To handle ad hoc queries where required.

To support the Senior Quality Officer in conducting coaching and training where required.

To act as a role model and mentor for quality colleagues to provide advise to support with personal development where requested and appropriate.

To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.

Participate in call calibration sessions in support of striving for consistent and fair customer outcomes and coaching of junior colleagues.

Support the Quality management team with tasks associated with various quality meetings. Support and provide input into the group quality assurance standards to ensure this meets industry standards and that plans and improvements support the business needs.

To be able to work with stakeholders within operations to ensure continuous improvement and to report on findings and areas of opportunity identified through quality activity.

To ensure self adherence to group and team governance standards to ensure that risks and controls are managed and that all work is evidenced clearly to support the SMR.

Be seen as a subject matter expert within the business representing area of responsibility in core working groups.

Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner.

Any additional business related work that the business may from time to time assign must be cleared as per the agreed deadline.

Deputise for Line Manager as required.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

Graduate/Post Graduate in any discipline is essential.

Qualification in quality management (CQI or equivalent) qualification is desirable.

Degree in business finance or equivalent is desirable.

Qualification in process and risk management is desirable.

Experience Details

2 years’ experience in Operational Risk is essential.

2 years’ experience in Quality Assurance and/or Control in financial services is essential.

3 years experience working within financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential.

Excellent knowledge of Mortgage originations and servicing and Savings servicing management is essential.

Good knowledge of ethical standards, BCOBS, MCOBS, DISP and investigating MPPI claims is desirable.

Apply
Senior Quality Officer (Team Lead)
29/04/19
Experience
2 years hands on experience
Qualifications
Graduate Degree

The key responsibility of this role is to complete the regular testing and assurance activity of operational processes and controls to identified risk and report on the effectiveness of level 1 control. Testing will include call monitoring and calibration sessions with colleagues to ensure consistency. In addition, the role will require the Senior Quality Analyst to be able to report high level trend analysis and emerging risks to management to support the development of corrective action plans to ensure we provide consistent and fair outcomes for customers.

The role holder will act as a subject matter expert to support the management team with ongoing maintenance of Quality Policy, procedure and monitoring tools in line with regulatory and operational updates. Coaching and support of junior colleagues will be required as directed by the Senior Quality Officer.

Responsibilities

To conduct scheduled and ad hoc testing in line with business requirements and Quality Policy.

Support with the annual review of end to end process and risks, ensuring updates and sign off of key quality documents are conducted in line with agreed work schedule and quality policy.

To work with the Senior Quality Officer to identify and raise risks following testing trend analysis and support with subject matter expert input where required for corrective action plans.

Review and maintain the overall current quality assurance framework ensuring that appropriate controls are in place and remain relevant reflecting any changes in processes or new processes.

To provide assurance, validation and evidence over corrective actions, including QA review, OSIRIS, Compliance, (internal and external) Audit actions, as requested by Quality management team.

To provide continuous improvement suggestions and report emerging risks following assurance activities.

To handle ad hoc queries where required.

To support the Senior Quality Officer in conducting coaching and training where required.

To act as a role model and mentor for colleagues to provide advise to support with personal development where requested and appropriate.

To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.

Participate in call calibration sessions in support of striving for consistent and fair customer outcomes and coaching of colleagues.

To be able to work with stakeholders within operations to ensure timely feedback of testing results and to build communication skills and maintain knowledge of associated processes and changes.

To ensure self adherence to group and team governance standards to ensure that risks and controls are managed and that all work is evidenced clearly to support the SMR.

Be seen as a subject matter expert within the business representing area of responsibility in core working groups.

Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner.

Any additional business related work that the business may from time to time assign must be cleared as per the agreed deadline.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduation/Post Graduation in any discipline is essential.

Qualification in quality management (CQI or equivalent) qualification is desirable.

Degree in business finance or equivalent is desirable.

Qualification in process and risk management is desirable.

Experience Details

2 years’ experience in Operational Risk is essential.

2 years experience in Quality Assurance and/or Control in financial services is essential.

2 years experience working within financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential.

Excellent knowledge of Mortgage originations and servicing and Savings servicing management is essential.

Good knowledge of ethical standards, BCOBS, MCOBS, DISP and investigating MPPI claims is desirable.

Apply
Automation test Analyst
29/04/19
Experience
5 years hands on experience
Qualifications
Graduate Degree

An ideal candidate should be able to develop / review test automation scripts and analyse / propose new framework to fulfil the test automation requirements of the bank.

Responsibilities

Should have banking / financial services domain experience

Responsible for develop / review automation test scripts

Responsible to analyse existing automation framework / propose new framework through feasibility study

Perform dry run of the completed scripts

Responsible for creating test cases / test data matching the requirements

Perform test case execution and log defects

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts

Excellent verbal and written communication skills

Qualification

Graduate degree / 3 Year Diploma is essential.

Certification in Automation Testing is desirable.

ISTQB foundation in Software testing is desirable.

Experience Details

5 to 8 years hands on experience on QTP/ UFT, Automation framework development, client interaction, project management, team management

Good experience on VB Scripting

Excellent communication skills

Experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge of automation anywhere is desirable

Knowledge Requirements

Detailed knowledge of the software development cycle and the defect resolution process is essential

Detailed knowledge of Agile development/testing is essential

Detailed understanding of structured test methods and processes covering manual and automated testing is essential

Apply
Manual test Analyst
29/04/19
Experience
5 years hands on experience
Qualifications
Graduate Degree

The test engineer role is part of the testing team located in the UK and India, responsible for testing core business systems following approved process improvements, system fixes/upgrades and planned system migrations. The Test Engineer role will report direct to the Test Manager.

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved work schedule conducting and evidencing robust testing delivery in line with planned test cycles and agreed delivery timelines.

Responsibilities

Support and contribute to the documentation and maintenance of the test strategy and approach documentation and governance for each approved project and assigned test phase.

Develop and maintain a good working knowledge to support each system / project and testing phase.

Create and maintain detailed test scenarios, test cases and test scripts which are fit for purpose for each project and test phase in line with the agreed testing strategy and approach. This will include all levels of testing – such as Functional / Regression / User Acceptance / Systems integration together with any other testing assigned.

Ensure all test scenarios, test cases and test scripts are peer reviewed undergo a quality review for completeness and accuracy and are signed off by designated SME’s within the appropriate business areas.

Create and maintain a test traceability matrix for ALL projects to track business and functional requirements back to the test scripts.

Ensure project deliverables are met and delivered on time for each project and test phase. Escalate any slippage to the Test Manager and Senior Test Manager where appropriate.

Ensure all test results are accurately recorded with the required documentation during all phases of test execution.

Produce and maintain a template library of all test artefacts required during the testing phase.

Contribute and support the preparation and documentation of the test summary report at the end of each test phase.

Attend department, project and business meetings to provide updates and feedback on each test phase.

Prepare reporting and status updates on all assigned projects. 

Flexible approach to work schedule to meet testing cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).

Undertake ad-hoc duties as outlined by Line Manager.

Maintain the company’s compliance standards and own compliance training

Qualification

Graduate degree / 3 Year Diploma is essential.

ISEB Foundation Certificate in Software Testing (or demonstration of the equivalent level of knowledge gained through experience), desirable.

Experience Details

5 years  previous experience in a Testing role is essential

3 years  Experience in ALM Experience is Mandatory

ISTQB Certification is Desirable

Working experience or knowledge on SQL Desirable

12m previous experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage (Phoebus) and Savings (Bastion) products and systems is desirable 

Knowledge Requirements

Thorough knowledge of the software development cycle and the defect resolution process is essential

Thorough understanding of structured test methods and processes covering manual and automated testing is essential

Thorough knowledge of testing phases (SIT / System test / regression testing / UAT / Model office) is desirable

Apply
Technical Support – L2 Citrix Administrator
02/07/19
Experience
4.5 years relevant experience
Qualifications
Full time technical diploma or engineering degree on computers

Responsibilities

Administer and manage Citrix farm ver 7.9, 7.15 and above.

Handle all Citrix infrastructure related technical issues, incident and fulfil service requests as per SLA.

Perform RCA for major incidents. 

Perform capacity analysis, incident reviews and implement service improvement plans.

Work on knowledge acquisition and prepare related knowledge documents.

Support critical incidents during off business hours.

Good knowledge on Windows server 2008, 2012 and 2016 and understanding of group policies.

Automate tasks through Power shell and other scripting tools.

Create / Administer Virtual Machines / Servers, Install and configure Windows Servers based standard build and deliver with in agreed SLA

Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions

Working on problem resolution, identifying the root causes, and taking preventive maintenance.

Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.

Execute change management processes in accordance with company standards.

Troubleshoot problems, issues etc related to Windows Servers, Services etc and resolve within agreed SLA.

Provide out-of-hours support as and when required.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A full time technical diploma or engineering degree on computers

Citrix Certifications - CCA / CCP

Microsoft Certification on relevant areas will be an added advantage 

Experience Details

Above 4.5 years relevant experience in the following:

Expert level Knowledge on Citrix version 7.9/7.15 and above.

Must have good technical expertise in Citrix administration – deploying / managing large size Citrix XenApp estate

Must have good experience on Citrix Migration and application deployment in Citrix environment.

Must have good understanding and working knowledge in Citrix WEM 4.x

Must have experience in managing Citrix capacity and DR implementation.

Must have experience of Citrix Licenses and Microsoft TS CAL

Must have good experience in Vmware and server builds

Must have troubleshooting experience on Windows Server along with the AD and DNS

Good experience in Power shell scripting.

Good experience in Citrix printing, policies and UPM

Experience in performing root cause analysis and preparing reporting after resolutions

Apply
Manager – Information Security
02/07/19
Experience
15 years’ over all experience in IT industry with at least 10 years in Information Security (Technical security background) within financial services is essential
Qualifications
B. E - 3 Year Regular Diploma or Equivalent in any IT stream

Responsibilities

Supporting Implementation and management of the security program, framework and risk register to address risks and business security requirements.

Assessing the current and future threat landscape

Monitoring and reporting on compliance with security policies

Managing security policies and procedures to ensure operating efficiency and regulatory compliance.

Responding to security audit failures

Security, training education & awareness 

Supporting the implementation of control frameworks

Managing the IT Security Governance Committee, and input to other governance forums/ committees as necessary

Defines metrics and reporting strategies that effectively communicate successes and progress of the security program

Ensure that security is considered into the evaluation, selection, installation and configuration of hardware, applications and software

Coordinates the implementation of technical controls to support and enforce defined security policies.

Researches, evaluates, designs, tests, recommends or plans the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment

Provides technical and managerial expertise for the administration of security tools.

Manages outsourced vendors that provide information security functions for compliance with contracted service-level agreements.

Manages and coordination of operational components of incident management, including detection, response and reporting.

Maintains a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.

Manages the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.

Manages security projects and provides expert guidance on security matters for other projects.

Assists and guides the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans to incorporate security requirements.

Ensures audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.

Designs, coordinates and oversee security testing procedures to verify the security of systems, networks and applications, and manages the remediation of identified risks.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

B.E, B. Tech, 3 Year Regular Diploma or Equivalent in any IT streams

CISSP essential

Experience Details

15 years’ over all experience in IT industry with at least 10 years in Information Security (Technical security background) within financial services is essential

3 to 5 years’ people, functional and performance management experience is essential

Experience in reviewing and approving technical designs, solutions and changes from IT Security standpoint is essential

Experience in assessing, auditing and assuring security controls and processes is essential  

Experience in assessing, auditing and assuring security compliance requirements: PCIDSS, GDPR, ISO27001

Experience in implementing security standards and governance frameworks: NIST, OWASP, CIS

Apply
Lead- IT Risk Assurance Officer
02/07/19
Experience
5 years previous experience in IT Risk assurance is essential
Qualifications
CRISC or CISA qualifications desirable

Responsibilities 

Review the IT/ITSec Risk logs for mitigated risks that need assurance checks and develop a plan of assurance audits. Recheck mitigates using the assurance review date for that control.

Review system alerts, system success/failure reports and incidents to identify where controls may be failing and produce a plan of assurance reviews to investigate these controls.

Work in conjunction with Operational Risk and Compliance to ensure business to IT risks are adequately protected with the necessary assurance reviews.

Book the necessary pre audit meetings with the internal IT risk assurance officer and business stake holders for those systems.

Maintain and update the IT Risk Assurance policy ensuring changes are recorded and are version controlled.

Record and monitor implementation of actions to resolve failed assurance reviews where the control has failed to be effective. Maintain a log of any such failures and ensure a suitable fix to the control is tracked and re-assured successfully.

Delivering assurance for IT controls in projects where required.

Building relationships and maintaining regular dialogue with key stakeholders across IT.

Line manage the assurance team providing mentoring, direction and performance management

Produce accurate and robust reporting based on the assurance activities completed by the team ensuring the Compliance Assurance Reporting requirements are met.

Contribute to IT Risk meetings using Risk assurance MI to help guide the Risk team towards further improvements of controls.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Attend relevant IT meetings to understand issues being faced and incorporate these into the assurance control programme.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

CRISC or CISA qualifications desirable

Experience details

5 years previous experience in IT Risk assurance is essential

5 years previous experience in IT Security assurance is essential

3 years previous experience in carrying out IT audits around risk to systems is essential

3 years previous experience of leading an IT Assurance team is essential

3 years previous experience of line management is essential

3 years previous experience of stake holder management is essential

3 years previous experience in a Financial Services IT department is desirable

 

Apply
Technical Support – L1
02/07/19
Experience
2 – 3 years of L1 technical support experience is essential
Qualifications
A technical diploma or engineering degree is essential

 Responsibilities

Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards

Support Clients / Internal Server – Network Infrastructure and coordinate with Service Owners / vendors for issues resolution and reporting

Manage ServiceDesk tickets within SLA with minimal Functional escalation.

Assess recurring incidents and provide feedback on the accuracy of the Known Errors. Follow standard operating procedures (SOPs), Change Management Processes (CRP) and Problem Handling Procedures (PHP)

Perform Windows (IT) / Core System operational tasks and report (E.g. Backups, Tape Rotation / labelling, Antivirus reports etc

Perform operational tasks and business processes

Maintain and manage checklists, standard reports etc

Provide out-of-hours support when required

Create, update document/procedures etc IT operation tasks using OSB / EG standard format in coordination with service owners

Liaise with external suppliers / vendors

Liaise with internal customers

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A technical diploma or engineering degree is essential.

Qualification in ITIL is highly desirable

Experience Details

2 – 3 years of L1 technical support experience is essential

Strong English Language skills are essential (both written & verbal)

Experience of working in a Windows/Citrix/VMWare and/or Applications service support role is highly desirable

Apply
Technical Support – L4 Wintel
02/07/19
Experience
Technical support experience on L3/L4 Administration – deploying / managing large Windows server infrastructure
Qualifications
A full time technical diploma or engineering degree on computers

 Responsibilities

Administration and TIER 3 troubleshooting support Microsoft Windows based domain, including services like DHCP, DNC, DFS, etc

Perform scheduled Patch Management Tasks and troubleshoot, resolve related issues, incidents etc using SCCM

Create / Administrate Virtual Machines / Servers, Install and configure Windows Servers based standard build and deliver with in agreed SLA

Conduct performance analysis and fine tune to configurations to increase performance.

Maintain a proactive review on the performance of application servers.

Maintain system and network standard operating procedures upto date.

Effectively communicate system and network events and root cause analysis after resolution

Troubleshoot / redirect problems to appropriate resource, identify and escalate situations requiring urgent attention and track and route problems and requests and document resolutions

Prepare activity reports on logs from Servers

Review / Manage Antivirus Server and Backup Server Logs on a daily basis and submit reports to the reporting manager

Deploying the applications on Application Servers and maintaining Load balancing, Failover and Firewall Functionality.

Administrate and manage Microsoft System Centre Application like SCOM, SSCM

Maintaining license / presenting compliance report using SCCM

Writing power Shell Scripts to automate System Administrator job.

Working on problem resolution, identifying the root causes, and taking preventive maintenance.

Coordinating with different support teams / suppliers effectively to solve issues and strong commitment to get job done under pressure.

Document procedures, policies, and how-to documents to increase efficiency and meet the needs of the business.

Execute change management processes in accordance with company standards.

Troubleshoot problems, issues etc related to Windows Servers, Services etc and resolve within agreed SLA.

Administration and support Microsoft Windows 2012 based domain, including services like DHCP, DNC, and DFS etc.

Administration and support Microsoft Exchange 2013 and above / Skype for business

Maintain system and network standard operating procedures up-to-date.

Prepare activity reports on logs from Servers

Provide out-of-hours support as and when required

Coordinate with NOC support team to resolve any problem, issues reported on the network either by the business or identified in the network monitoring tools

Keep abreast on market standards and technology. Recommend management on implementation of such standards / practices which adds value to the business

Mentor junior engineers in the team and take leadership role in delivering the objectives

To ensure that the IT systems and network management is in compliance to the ISO controls and be responsible for audit and compliance

To provide support to the ISMS team as and when required and monitor the asset management and access control system until the same is handled over formally to the concerned dept. after providing proper training

Undertake any other duties, commensurate with grade and job title, requested by TL/Line Manager or above. Maintain the company’s compliance standards and own compliance training

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A full time technical diploma or engineering degree on computers

Microsoft Certification on relevant areas will be an added advantage 

Experience Details

10-12 years relevant experience in the following:

Technical support experience on L3/L4 Administration – deploying / managing large Windows server infrastructure.

Experience in installing, configuring, migrating, performance tuning, troubleshooting, security, failover and load management of business application servers in various environments like, Windows Server 2008, 2012, 2016 platforms and setting up the development, testing and production environments

Experience in managing and complying with security consideration for windows server environments

Experience in managing and administrating Microsoft or 3rd Party Business application Server

Experience in perform Windows update management tasks and troubleshoot / resolve related issues, incidents etc using WSUS/SCCM

Experience in managing and administrating Microsoft Azure

Experience in performing root cause analysis and preparing reporting after resolutions

Hand on experience using Power shell scripting

Hand on experience on Microsoft System centre applications (SCOM / SCCM)

Experience in working on Virtualised environment (VMWare/Hyper-V)

Experience in manage Backup’s for Virtualised environments (Veeam / Symantec)

Good hands on experience in managing, understand networking requirements for Windows Server infrastructure

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Compliance Officer
02/07/19
Experience
At least 12 months of experience is essential
Qualifications
Graduation is essential

Responsibilities

Assist the LM/TL with administrative tasks

Assist the LM/TL in preparing appropriate information for complaints monitoring, received & dealt with in India / UK

Filing of Manual updates for TCF, Financial Crime Prevention Manual etc.

To co-ordinate on compliance tests that are to be conducted and assist in preparing training material to facilitate the same

Assist the compliance department in compilation of Board Papers

Assist the compliance department in compliance monitoring schedule

Maintain the Complaints Register and other reports

You will undertake any other duties commensurate with grade and job title requested by your LM/TL or above

Qualification

Graduation is essential

Experience Details

At least 12 months of experience is essential

Experience of AML, KYC and Monitoring Banking Transactions is essential

Experience in International Banking Domain is essential

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Financial Crime Officer
02/07/19
Experience
At least 12 months of experience is essential
Qualifications
Graduation is essential

Responsibilities

Assist the LM/HOC with administrative tasks

Investigate Crystal reports and report suspicious transactions to MLRO

Investigate internal Suspicious Activity Reports (SARs) reported from different business entities

File NCA reports to the National Crime Agency

Filing of Manual updates for Financial Crime Prevention Manual etc.

Assist the LM/MLRO in compilation of Board/Regulatory Papers

Maintain the Financial Crime Log and other reports

You will undertake any other duties commensurate with grade and job title requested by your LM/HOC or above

Qualification

Graduation is essential

Experience Details

At least 12 months of experience is essential

Experience of AML, KYC and Monitoring Banking Transactions is essential

Experience in International Banking Domain is essential

Apply
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