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About osbIndia

osbIndia is an offshore subsidiary of OneSavings Bank Group. osbIndia was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. osbIndia works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. osbIndia also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Our Teams

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Operations

Includes Mortgage Origination & Servicing, Savings, Customer Service, Quality Control and Strategic Operations

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IT

Includes infrastructure management, product development and support

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Support Services

Includes marketing, compliance & financial crime, risk analytics & reporting and infrastructure support

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Finance

Includes regulatory reporting and accounting

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Human Resource Management

Includes talent acquisition, people development, employee engagement and human resource management

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The OneSavings Bank group is recognised as a specialist lender offering residential, buy to let and commerical mortgages, secured loans and development finance funded by a retail customer proposition based upon the provision of good value long and short term savings. OSBIndia works with the OneSavings Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OneSavings Bank operates through its market leading brands, Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance.

We enjoy long term relationships with our customers, delivering consistently high customer satisfaction scores, enabling us to maintain a strong retail funding base.

Our brands

OneSavings Bank trades as the following customer-facing brands:

Our Board of Directors

A strong leadership team with a wide range of expertise & knowledge of financial services driving strategic initiatives that position osbIndia as a value partner to the group

Community

An engaging social responsibility program that enables osbIndia to contribute meaningfully to society

Know more about CSR: Click Here

Interested in joining a great team?

People

High focus on people through – skill development, career progression, employee satisfaction and engagement.

Personal Development

Investment in people development to be able to build careers

Benefits

Comprehensive industry leading benefits for our employees

Join the team

To apply for our current openings please click on the links below

Analyst - Savings
26/09/19
Experience
At least 12 Months Experience in Non - Voice Banking domain is essential.
Qualifications
B.Com/BBM/MBA (Finance) is essential.

Responsibilities

To process all new investment accounts efficiently and without delay.

Demonstrate a full understanding of all internal and client compliance policies and procedures.

Any additional investment related work that the bank may from time to time require.

General:

To receive work allocation notification

Process the case as per defined process

Identify and document the operational issues, communicate the same to Mentor/Team Leader

Identify opportunities for Process Improvement and communicate the same to Mentor/Team Leader

Participate in knowledge Management programs and take active role in building empowered team (like maintaining individual query logs, issue logs, failed cases log etc)

Identify the opportunities for training and communicate the same to the Mentor/Team Leader.

Qualification

B.Com/BBM/MBA (Finance) is essential.

Experience Details

At least 12 Months Experience in Non - Voice Banking domain is essential.

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Automation test Analyst
29/04/19
Experience
5 years hands on experience
Qualifications
Graduate Degree

An ideal candidate should be able to develop / review test automation scripts and analyse / propose new framework to fulfil the test automation requirements of the bank.

Responsibilities

Should have banking / financial services domain experience

Responsible for develop / review automation test scripts

Responsible to analyse existing automation framework / propose new framework through feasibility study

Perform dry run of the completed scripts

Responsible for creating test cases / test data matching the requirements

Perform test case execution and log defects

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts

Excellent verbal and written communication skills

Qualification

Graduate degree / 3 Year Diploma is essential.

Certification in Automation Testing is desirable.

ISTQB foundation in Software testing is desirable.

Experience Details

5 to 8 years hands on experience on QTP/ UFT, Automation framework development, client interaction, project management, team management

Good experience on VB Scripting

Excellent communication skills

Experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge of automation anywhere is desirable

Knowledge Requirements

Detailed knowledge of the software development cycle and the defect resolution process is essential

Detailed knowledge of Agile development/testing is essential

Detailed understanding of structured test methods and processes covering manual and automated testing is essential

Apply
Sr. Software Engineer - .Net
26/09/19
Experience
5-6 years of experience on ASP.Net, C# , WCF, WPF, WebAPI,REST,SOAP,MVC 4.5+, Webservice and API integration.
Qualifications
Graduate or Post Graduate in computers or relevant field

Responsibilities

Write clean c#, ASP.Net, Web services code following the standards agreed / maintained by OSB IT team

Develop technical specifications and work with the technical leads and architecture team.

Implement design patterns, coding standards and best practices.

Run occasional training sessions on new ways of working

Review and refactor code with team members

Support the deployment process

Proficient in VSTS/TFS

Ensure keeping up to date with industry best practices and make recommendations to Team Leader

Communicate any training requirements to your line manager.

Development skills considering quality, extensibility, reusability, performance, reliability and security

Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production

Requirement and impact analysis either for new business requirements or for modifying existing application

Good unit testing skills with proper test coverage

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in computers or relevant field.

Any Java technical certification would be added advantage.

Experience Details

Graduate or Post Graduate in computers or relevant field

5-6 years of experience on Net, C# , WCF, WPF, WebAPI,REST,SOAP,MVC 4.5+, Webservice and API integration.

3-5yrs of experience Angular Js, React.Js, MS SQL 2012 and above.

Preferred – Experience of micro services, NUnit, Azure, Elastic search etc.,

Go getter and trouble shooting complex business and technical problems.

Preferred previous experience working in a savings or mortgage servicing environment is preferable.

Familiar with various design patterns. Strong understanding of object oriented programming

Providing technical design or approach for a business problem

Experience with Test Driven Development

Use of code repository tools like VSTS/TFS and GIT

Exposure to any of the build and deployment tools – ant, gradle, maven, JENKINS

Understanding coding practices, code quality and code coverage

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Team Lead - Java
26/09/19
Experience
10+ years of experience on Java/J2EE programming
Qualifications
Graduate or Post Graduate in computers or relevant field

Responsibilities 

Managing and owning team’s deliverables in terms of Quality, Schedule by using right practices and adhering to company’s process and policies.

Conduct and document regular 1-2-1 with direct reports.

Escalate issues in advance to line managers in advance if any.

Identify the team members gap/training needs. Coach and Mentor.

Collaborate with Technical Leads and cross teams to remove obstacles for the team if any.

Responsible for providing feedback/conduct performance review of direct reports

Hands on programming with strong Java/J2EE skills. Knowledge of .Net framework and C# is desirable but not must to have.

Strong in object oriented programing and concepts

Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem

Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production

Supporting delivered projects during warranty period

Requirement and impact analysis either for new business requirements or for modifying existing application

Coordinating dependencies with onsite and any other external teams

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in computers or relevant field.

Any Java technical certification would be added advantage.

Experience details

Graduate or Post Graduate in computers or relevant field

10+ years of experience on Java/J2EE programming

5+ years of team management.

Experience in leading a team technically

Hands on experience on Java/J2EE programming

Experience managing teams and deliveries

Experience with Test Driven Development

Experience with SQL on any of the RDBMS – Oracle, PostgreSQL, My SQL

Experience with any of the ORM frameworks – Hibernate/iBatis, JDBC, JPA

Experience with Web Services development – SOAP, REST

Exposure to JMS – IBM MQ or Active MQ is good to have

Exposure to performance testing using JMeter is good to have

Use of code repository tools like SVN, GIT

Exposure to any of the build and deployment tools – ant, gradle, maven, JENKINS

Understanding coding practices, code quality and code coverage

Experience with JUNIT and any of the mocking frameworks – Mockito, EasyMock, JMock § Experience with Agile practices § Good team player and coordination skills

MS .Net technology is a plus but not mandatory.

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
System Support Analyst
26/09/19
Experience
2-4 years of experience in application support managing multiple applications
Qualifications
Should be a minimum graduate, a degree in computer will be preferred.

Application Support Analyst will act as second line of support for all BAU Live tickets for the multiple applications in mortgage servicing, origination, online portal and savings applications(Automated workload distributor), they will lead and co-ordinate all resolutions and closures of related support desk tickets within agreed SLAs, as well as the management of these tickets on a daily basis. They will work with Project Team to co-ordinate closure of tickets or raise any development requirements for the supported application that require the third party software supplier’s input.

Note : Application Support Analyst might have an opportunity to travel to UK based on the business requirement.

Responsibilities

Maintain the application support desk tickets and ensuring successful closure of 90% of the tickets within 48 hours of being raised.

To support the Project Manager by helping to facilitate and gather quarterly release requirements for development within the agreed timelines.

Work closely with the rest of Project Team members for UAT and System testing. This group should be aligned to support business requirements with high quality test results leading to delivery of good quality work flows and applications.

Produce all necessary documents, analytical / statistical reports etc and report any breach to Line Managers.

Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs.

Monitor and maintain automated processes, systems etc and report and resolve any issues reported or liaise with service owners and other technical support teams.

Communicate any training requirements to your line manager.

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

Work alongside the Risk function with L3(TSA) in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable.

Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven.

Qualification

Should be a minimum graduate, a degree in computer will be preferred.

Experience Details

2-4 years of experience in application support managing multiple applications

Banking domain knowledge is desirable.

Working experience in windows applications, .Net, MSSQL database

Knowledge on Tomcat is desirable.

Demonstrable experience at working independently and communicating at all levels both technical and non-technical is essential.

Knowledge Requirements

Knowledge in Banking/ Mortgage Domain is desirable.

ITIL v3 foundation certification or knowledge is desirable

Should have excellent communication skills

Should have worked on a client support model.

Applicant should have a minimum relevant industry experience of at least 1 year.

 

Apply
Technical Lead - Java
26/09/19
Experience
10+ years of experience on Java/J2EE programming
Qualifications
Graduate or Post Graduate in computers or relevant field

Responsibilities

Hands on programming with strong Java/J2EE skills. Knowledge of .Net framework and C# is desirable but not must to have.

Strong in object oriented programing and concepts

Experience with good design skills – identifying and applying right design patterns, right frameworks

Managing and owning team’s code quality in terms of using right practices, right code coverage

Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem

Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production

Supporting delivered projects during warranty period

Requirement and impact analysis either for new business requirements or for modifying existing application

Managing code quality in terms of code practices and design

Good unit testing skills with proper test coverage

Participating in performance tuning/improvement

Coordinating dependencies with onsite and any other external teams

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in computers or relevant field.

Any Java technical certification would be added advantage.

Experience Details

Graduate or Post Graduate in computers or relevant field

10+ years of experience on Java/J2EE programming

Experience leading a team technically Required Skills

Hands on experience on Java/J2EE programming

Providing technical design or approach for a business problem

Experience with web technologies like Servlets, Spring and Struts

Experience managing teams and deliveries

Experience using latest frameworks like Spring Boot, Spring Rest

Experience with Test Driven Development

Experience with SQL on any of the RDBMS – Oracle, PostgreSQL, My SQL

Experience with any of the ORM frameworks – Hibernate/iBatis, JDBC, JPA

Experience with Web Services development – SOAP, REST

Exposure to JMS – IBM MQ or Active MQ is good to have

Exposure to performance testing using JMeter is good to have

Use of code repository tools like SVN, GIT

Exposure to any of the build and deployment tools – ant, gradle, maven, JENKINS

Understanding coding practices, code quality and code coverage

Experience with JUNIT and any of the mocking frameworks – Mockito, EasyMock, JMock § Experience with Agile practices § Good team player and coordination skills

MS .Net technology is a plus but not mandatory.

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

 

Apply
Sr. Software Engineer - Java
26/09/19
Experience
5-6 years of experience on Java/J2EE programming § Good written and verbal English
Qualifications
Graduate or Post Graduate in computers or relevant field

Responsibilities 

Hands on programming with Java/J2EE skills

Experience with good design skills – identifying and applying right design patterns, right frameworks

Managing and owning team’s code quality in terms of using right practices, right code coverage

Managing teams’ deliveries – unblocking team members, coordinating dependencies, guiding technical approaches for a problem

Development skills considering quality, extensibility, reusability, performance, reliability and security

Excellent debugging and analysis skills, identifying fixes for reported issues by business team/users in production

Supporting delivered projects during warranty period

Requirement and impact analysis either for new business requirements or for modifying existing application

Managing code quality in terms of code practices and design

Good unit testing skills with proper test coverage

Participating in performance tuning/improvement

Coordinating dependencies with onsite and any other external teams

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in computers or relevant field

Any Java technical certification would be added advantage

Experience details

Graduate or Post Graduate in computers or relevant field

5-6 years of experience on Java/J2EE programming § Good written and verbal English

Experience leading a team technically Required Skills

Hands on experience on Java/J2EE programming

Providing technical design or approach for a business problem

Experience with web technologies like Servlets, Spring and Struts

Experience managing teams and deliveries

Experience using latest frameworks like Spring Boot, Spring Rest

Experience with Test Driven Development

Experience with SQL on any of the RDBMS – Oracle, PostgreSQL, My SQL § Experience with any of the ORM frameworks – Hibernate/iBatis, JDBC, JPA

Experience with Web Services development – SOAP, REST § Exposure to JMS – IBM MQ or Active MQ is good to have

Exposure to performance testing using JMeter is good to have

Use of code repository tools like SVN, GIT

Exposure to any of the build and deployment tools – ant, gradle, maven, JENKINS

Understanding coding practices, code quality and code coverage

Experience with JUNIT and any of the mocking frameworks – Mockito, EasyMock, JMock § Experience with Agile practices § Good team player and coordination skills

MS .Net technology is a plus but not mandatory.

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Manager – Information Security
02/07/19
Experience
15 years’ over all experience in IT industry with at least 10 years in Information Security (Technical security background) within financial services is essential
Qualifications
B. E - 3 Year Regular Diploma or Equivalent in any IT stream

Responsibilities

Supporting Implementation and management of the security program, framework and risk register to address risks and business security requirements.

Assessing the current and future threat landscape

Monitoring and reporting on compliance with security policies

Managing security policies and procedures to ensure operating efficiency and regulatory compliance.

Responding to security audit failures

Security, training education & awareness 

Supporting the implementation of control frameworks

Managing the IT Security Governance Committee, and input to other governance forums/ committees as necessary

Defines metrics and reporting strategies that effectively communicate successes and progress of the security program

Ensure that security is considered into the evaluation, selection, installation and configuration of hardware, applications and software

Coordinates the implementation of technical controls to support and enforce defined security policies.

Researches, evaluates, designs, tests, recommends or plans the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment

Provides technical and managerial expertise for the administration of security tools.

Manages outsourced vendors that provide information security functions for compliance with contracted service-level agreements.

Manages and coordination of operational components of incident management, including detection, response and reporting.

Maintains a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.

Manages the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.

Manages security projects and provides expert guidance on security matters for other projects.

Assists and guides the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans to incorporate security requirements.

Ensures audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.

Designs, coordinates and oversee security testing procedures to verify the security of systems, networks and applications, and manages the remediation of identified risks.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

B.E, B. Tech, 3 Year Regular Diploma or Equivalent in any IT streams

CISSP essential

Experience Details

15 years’ over all experience in IT industry with at least 10 years in Information Security (Technical security background) within financial services is essential

3 to 5 years’ people, functional and performance management experience is essential

Experience in reviewing and approving technical designs, solutions and changes from IT Security standpoint is essential

Experience in assessing, auditing and assuring security controls and processes is essential  

Experience in assessing, auditing and assuring security compliance requirements: PCIDSS, GDPR, ISO27001

Experience in implementing security standards and governance frameworks: NIST, OWASP, CIS

Apply
Data Quality Analyst
26/09/19
Experience
2 years experience grounded in ETL/Data integration with a good working knowledge
Qualifications
Degree calibre in appropriate subject and or formal data modelling qualifications (Optional)

Responsibilities

Facilitate Data Governance meetings including preparation of meetings materials and recording minutes.

Build effective relationships with key stakeholders within the bank

Identifying root causes of data quality issues; develop recommendations for addressing data quality issues and ensuring the data quality issues are addressed in a timely manner.

Triage and research data quality issues found by business users and/or through the Data Quality dashboard.

Design, create, implement, test and administer data correction solutions on current data quality issues in line with the above recommendations.

Fully document data cleansing and data correction jobs in line with documentation guidelines.

Provide support in the definition of business and data quality indicator rules to ensure good data governance and quality is embedded in the business by using the data governance framework.

Implementation and administration of data monitoring jobs which monitor measure and report on the data quality issues and notify the associated business area as necessary when issues are found through the delivery of a Data Quality Dashboard.

Embed effective data governance encompassing data management and data polices and contribute towards effective data governance in relation to data quality, business process management and risk management surrounding the handling of data with the Data % Analytics team.

For all solutions ensure the management of and adherence to data security and DPA/GDPR regulations are complied with.

Ensure all work is registered and priorities with sufficient communication of expected timescale to all stakeholders.

To build a good understanding of different business areas and develop good relationships with all teams within OSB.

Qualification

Degree calibre in appropriate subject and or formal data modelling qualifications (Optional)

Experience Details

2 years experience grounded in ETL/Data integration with a good working knowledge (SQL Server SSIS, SAS)

Proven experience of triaging data quality issues and providing insight and solutions in relation to these issues

Ability to deliver and maintain a Data Quality Dashboard

Ability to communicate to all levels of stakeholder is essential, with a proven track record of the communication of complex data management issues to non business intelligence stakeholders

Knowledge Requirements

Good knowledge of regulatory data governance requirements is essential

A good understanding of data quality analysis, standards and reporting is essential

Enhanced analytical and problem solving skills with the ability to analysis, understand and explain complex requirements is essential

Apply
Analyst – Risk Analytics
26/09/19
Experience
2+ years’ experience of owning and running regular ad hoc risk analysis
Qualifications
A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential

The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. lending exceptions performance analysis), and periodic testing of the quality assurance / controls implemented and executed by the 1st line business functions (i.e. lending underwriting assurance process).

The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals.

Responsibilities

Ad hoc risk analysis (supporting all risk types i.e. credit, market and liquidity, operational and conduct risk).

Thematic risk specific deep dive reviews and controls testing across the business risk functions as required.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Take the ownership of monthly deliverables of Risk team and maintain an eye to the detail (to spot different trends).

Keep your analytical mind open while working on the requests from UK stakeholders, so that you can create a story to present from your analysis.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Experience Details

2+ years’ experience of owning and running regular ad hoc risk analysis.

2+ years previous experience using SAS/SQL

Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, other excel formulas) essential.

Proficient user of Microsoft PowerPoint, creating presentations for senior management.

2+ years’ experience of undertaking a risk related role within a retail consumer finance business is desirable

Apply
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HR Administrator
26/09/19
Experience
12m previous experience in role providing back office administrative HR support is essential
Qualifications
Graduation with specialization in HR is essential

Responsibilities

Management and producing timely and accurate responses to all reference requests

Ensure that attendance is maintained accurately and uploaded on time

Make sure that all the requests for visa application and other tasks with respect to travel is handled on time with accuracy

Support the consistent implementation the T&C Scheme to all in-scope OSBI employees, proactively driving the completion of required line manager activities to ensure adherence with the Scheme rules.

Ensure that employee file has been maintained in requirements with the ISO and other requirements.

Ensure that you follow-up with the employee in case any documents are pending.

Maintain the employee file tracker with the necessary details being entered with documents available.

Assist in the internal audits and provide necessary details if required

Ensure that background verification is carried out as per the set process without any deviation and on time.

Timely and accurate production of offer letter and employment contracts

Production of all basic employee letters detailing changes of salary, line manager, workplace location etc.

Management of all password reset requests for applicable HR systems (HR Mantra, Adrenaline etc.)

Production of timely and accurate HR related management information in respect of both standard monthly reporting and ad-hoc requests

Maintenance of all relevant trackers used within the HR Department

Maintain the company’s compliance standards and own compliance training

Qualification Details

Graduation with specialization in HR is essential

Experience Details

12m previous experience in role providing back office administrative HR support is essential

12m previous experience working with a detailed HR System/Database is desirable

Previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate knowledge of Microsoft Word and Excel is essential

Basic knowledge of UK employment legislation is essential

Apply
Process Trainer
26/09/19
Experience
At least 5 years of overall experience in International Customer Service and 2 - 3 yrs of experience in process training
Qualifications
Graduate in any discipline is a must

Responsibilities

To accurately identify and assess organizational, departmental, and program needs.

To coordinate with Manger – Training on conducting process and systems training, soft-skills and compliance  customer facing -based training for all the employees.

To implement and supervise the training plans developed by Training Manager.

Assure the application of effective training principles.

To develop content for training classes in coordination with Manager – Training.

To explore the method of standardizing the training imparted to departments and provide a standard training approach throughout.

Use effective interpersonal communication techniques.

Perform other duties as assigned by the line manager from time to time.

Report out on training progress and have a keen eye for details

Stakeholder managementPerform other duties as assigned by the line manager from time to time.

Qualification Details

Graduate in any discipline is a must.

Certification or Diploma in Training will be preferred.

Experience Details

At least 5 years of overall experience in International Customer Service and 2 - 3 yrs of experience in process training.

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply