Join the team

To apply for our current openings please click on the links below

IAM Engineer
09/11/21
Experience
7 - 9 years hands on experience
Qualifications
Graduates from any stream

Work with information security, compliance, legal and privacy functions to drive culture and behaviour change and provide assurance on effective and secure IAM operations by following defined procedures and challenge insecure behaviours.

Responsibilities

Continuous to improve our Identity and access management services line with company policies and standards as well as changing technologies and security guidelines.

Design, implement and maintain existing and new technologies to ensure audit and privacy compliance, where appropriate challenge and improve security and technology policies.

Drive continuous automation of IAM operations and controls to improve efficiency and security including Cloud Identity, Active Directory.

Troubleshoot and manage the resolution of issues related to identities, systems access accounts, authentication, authorization, entitlements, and permissions.

Mentor and train junior team members in the development, implementation, review, and testing of IAM technologies.

Qualification

Graduates from any stream.

Experience & knowledge requirements

7 - 9  years hands on experience.

Expert level technical skill in Identity and Access Management technologies and systems, including identity and access management (IAM) protocols such as SSO/SAML, OAuth/OIDC, SCIM and 2-step verification, systems including Google Cloud Identity and Active Directory.

Good knowledge on IAM architecture and integration's.

Coding/scripting experience in one or more general purpose languages.

Good knowledge on Active Directory.

Knowledge of Role based access control and Privileged Access Management (PAM).

Ability to quickly learn, understand, and work with new and emerging technologies, methodologies and solutions.

Strong problem solving skills.

Excellent written and verbal communication skills with the ability to influence and impact others and drive changes effectively.

Experience in defining and implementing IAM service metrics and reporting.

Process and procedural documentation for IAM services.

Experience with Privileged Access Management Systems is desirable.

Apply
Underwriting Telephony Support
03/11/21
Experience
12m previous experience working in mortgage, undertaking a voice process is essential
Qualifications
PUC qualification is essential/Graduation in commerce stream is desirable

You might have opportunity to travel to UK based on the business requirement.

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation in commerce stream is desirable

Experience Details

12m previous experience working in mortgage, undertaking a voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Apply
UX & UI Online Designer
03/11/21
Experience
1-2 Years previous experience in a similar UX role
Qualifications
Degree, qualification or equivalent experience in e-commerce, digital or website are essential

This will include: contributing to the the PDLC (Project Development Life Cycle), building relationships with decision-makers, stakeholders and team members, creation of wireframes, prototypes, user flow diagrams and interaction designs plus driving continuous maintenance and improvement of our digital platforms, as well as championing consistency by managing the creation of component libraries and design systems for all our brands.

Instil a customer-centric approach to each and every project, ensuring that digital is championed across the business, working in an Agile way to deliver beyond our customer expectations.

 

Responsibilities:

Design of websites and landing pages based on a customer-centric approach

User testing to obtain customer feedback on our websites and steer future enhancements

Participate in CRO activity, involved with planning and execution of tests working alongside the Analytics team

Work closely with the development team to brief build requirements

Gathering requirements from the business/stakeholders to support design requirements

Manage UX & UI requirements across multiple projects involving all Group brands

Capable of managing multiple projects and working well within a team to meet regular deadlines

Qualification

Degree, qualification or equivalent experience in e-commerce, digital or website are essential

Experience Details

1-2 Years previous experience in a similar UX role

Has a solid understanding of UX/UI trends and WCAG 2.1 (AA standard)

Experience in working in an agile environments is desirable

Experience within the Financial Services industry is desirable

Knowledge Requirements

Familiar with Adobe design tools and knowledge to work with and maintain design systems

Knowledge and awareness of website best practice related to design and optimisation

Understand the importance of a solid UX and customer research foundation before design (UI).

Has demonstrated proof of empathy for the user within their work

Has familiarity and knowledge of HTML and CSS - Whilst they will not need to code, familiarity in this area will help daily communication with our developer team.

Good communication skills including the ability to deliver design requirements to the dev team and stakeholders

Strong attention to detail is essential

Apply
Analyst
03/11/21
Experience
At least 12 Months Experience in Non - Voice Banking domain is essential.
Qualifications
B.Com/BBM/MBA (Finance) is essential.

Responsibilities:

To process all new investment accounts efficiently and without delay.

Demonstrate a full understanding of all internal and client compliance policies and procedures.

Any additional investment related work that the bank may from time to time require.

To receive work allocation notification

Process the case as per defined process

Identify and document the operational issues, communicate the same to Mentor/Team Leader

Identify opportunities for Process Improvement and communicate the same to Mentor/Team Leader

Participate in knowledge Management programs and take active role in building empowered team (like maintaining individual query logs, issue logs, failed cases log etc)

Identify the opportunities for training and communicate the same to the Mentor/Team Leader.As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification: 

B.Com/BBM/MBA (Finance) is essential.

Experience Requirements

At least 12 Months Experience in Non - Voice Banking domain is essential.

Knowledge Requirements

 

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable 

Apply
Assistant Manager CET
03/11/21
Experience
96 Months experience is essential
Qualifications
Graduation in commerce stream is essential

This position fosters a strong working relationship within the customer experience team, other Managers, department heads and senior management, and embraces the critical role to ensure long term success of the customer experience team in general. This position exercises independent judgment that requires sound decisions based on research and factual information with minimum supervision.

Responsibilities

To ensure the department meets all the set objectives defined in the KPI

Set and achieve Customer experience team goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.

Develop the job performance standards and goals for all CSRs to achieve the organization’s customer service and retention goals and assist in reaching revenue objectives.

Adhere to and deliver the best results in terms of Customer Experience which will include delivering agreed goal results with respect to AHT, Service levels, Quality score, Compliance audits, Abandonment rates and any external audits.

Assign and direct the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.

Establish and maintain quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on the results.

Analyzing, and summarizing data on all facts of the operations and making appropriate recommendations.

Manage team’s issues, concerns and escalate as necessary to LM

Adhere to all the SLA/TAT agreed for different processes for S&I and Lending and ensure efficient service delivery

Responsible for Team’s training, coaching, mentoring, developing cross skilled resources and thereby create sufficient contingency among the team

Develop complete process and system understanding and recommend and propose scope for improvement thereby creating and adding value to the operations

Demonstrate leadership skills and lead from the front. Win the team’s confidence and support.

Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.

Qualification

Graduation in commerce stream is essential

Post graduate degree is desirable

Experience Details

96 Months experience is essential

Minimum 90+ months of relevant work experience – worked in similar capacity for about 24 months performing all or most of the tasks mentioned in the job specs above are essential.

Excellent team handling and people management skills are essential.

Should have experience of handling voice teams and processes.

A strong desire and the ability to keep up to date with developments in the industry are desirable.

Excellent communication skills are essential.

Knowledge Requirements

Knowledge of UK Banking process is essential

Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Apply
Assistant Manager - Quality
03/11/21
Experience
Minimum 6 years’ experience in Banking and Financial Risk is essential.
Qualifications
Graduation/Post Graduation in commerce/mathematics discipline is essential.

Lead a team of Process Leads and Sr. Process Leads providing coaching and feedback to support in their development

Key role will also include but not limited to ownership of RAMs management, recommendations, assess/identify risks and define controls, establish target testing where required, lead Customer Outcome testing discussions with stakeholders, participate in business reviews to represent Quality Assurance function, write White papers and recommendations based on the testing outcomes

To govern L1 & L2 regular testing and assurance activities in line with Groups Quality Operations Framework to provide effectiveness rating to business areas and obtain agreement from relevant stakeholders.

Manage and identify risk and report to the Quality Management , In addition, the role will require the oversight of corrective action plans.

The role holder will be solely responsible for leading the ongoing maintenance of Quality Framework, Quality Monitoring tool and procedure documents in line with regulatory and operational updates. In addition, the role holder may act as a subject matter expert to support with workshops and projects whenever required.

This Role may involve travel to the UK OSB offices and third party sites.

Responsibilities

To lead and develop a team of Process Leads and Sr. Process Leads in line with the Fit to practice requirements.

Quality AM will be responsible for overall adherence of the Quality Risk Assessment Matrices for multiple business areas within stipulated timelines

To have oversight and be responsible for relevant reporting based on the testing outcomes generated by direct reports for Operational areas including identification of trends, root cause analysis and recommendations for improvements

Active participation in Call listening sessions and calibrations to provide an impartial decision around overall quality results

Ability to produce effective written communications, recommendations (e.g. white papers, testing scripts, rationale for customer outcomes etc.) and should be able to conclude data sets to provide relevant reports

Risk centric mindset to identify and mitigate gaps present in the existing and new processes

QA AM will solely responsible for implementation of target testing when emerging risk/s are identified or where new processes are implemented

Role is to ensure that aligned business areas are adhering to Treating Customers Fairly principles

Lead meetings related to corrective actions on QA Risk Events, Risk acceptances, Local Ops changes, Change Requests, Audit/Compliance readiness, Risk Register Meetings and own actions assigned from these meetings for the dept.

Automation, Projects and Process Improvement:
Identify, evaluate and lead the process improvement within the team and aligned business areas

Lead/Mentor all aligned projects, migrations, End to End customer journey reviews and work closely with relevant teams.

To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.

Ensure aligned team is calibrated with the Operational areas and drive consistent and fair customer outcomes

Building relationships and create two way communication channels with stakeholders

To ensure self-adherence to group and team governance standards to ensure that risks and controls are managed and that all work is evidenced clearly to support the SMR

Be seen as an expert in the Quality Assurance framework and be recognized as the go to person for Risk & Quality actions

Lead in internal and external audit reviews by active participation and by providing relevant inputs to Quality Management in a timely manner.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduation/Post Graduation in commerce/mathematics discipline is essential.

Qualification in quality management (CQI or equivalent) qualification is desirable.

Degree in business finance or equivalent is desirable.

Qualification in process and risk management is desirable.

Experience Details

Minimum 6 years’ experience in Banking and Financial Risk is essential.

Minimum 2 years’ experience leading a team of SMEs or TLs

3 years’ experience in Quality Assurance and/or Control/Risk in financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential

Excellent knowledge of Banking Operational functions is essential

Excellent knowledge of ethical standards, BCOBS, MCOBS, TCF Principles and DISP

Apply
Senior Quality Analyst
03/11/21
Experience
Minimum 3 years’ experience in Banking and Financial Risk is essential.
Qualifications
Graduate/Post Graduate in commerce/mathematics discipline is essential.

Support quality initiatives and the on-going monitoring of these areas of responsibilities to meet the agreed Target Operating Model. To complete L2 regular testing and assurance activities and highlight gaps in L1 Ops Quality in line with Groups Quality Operations Framework to provide effectiveness rating.

Core Responsibilities

To conduct scheduled and ad hoc testing in line with business requirements and Quality Framework.

Complete validation of L1 testing and complete monitoring of L2 Re-performance testing of respective RAMs within stipulated timelines for minimum of 1-2 process areas

To provide relevant reporting based on the testing outcomes for Operational areas

Participate (Lead if required) call calibration sessions in support of striving for consistent and fair customer outcomes and coaching of colleagues.

Be seen as a process expert within the business representing area of responsibility in core working groups..

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Adhere to testing scripts to conduct control testing for the business areas

Identify/highlight risk and controls for areas of responsibilities including risk events when they occur

Execute Target testing when emerging risk/s are identified/where new processes are implemented

Perform Customer Outcome testing in line with TCF principles and should be able to provide rationale for the outcome

Should be able to execute corrective actions defined by Quality Management on QA Risk Events, Risk acceptances, Local Ops changes, Change Requests, Audit/Compliance readiness, Risk Register Meetings

Role requires a good knowledge of monitoring data crunching (on excel )to identify themes and trends

Role may also require participation in aligned projects, migrations, End to End & customer journey reviews and work closely with relevant teams.

To ensure participation in MVV and team building activities to support the aim to be ‘Best Company’ and ensure good team morale.

To be able to work with stakeholders within operations to ensure timely feedback of testing results and to build communication skills and maintain knowledge of associated processes and changes.

To ensure self-adherence to group and team governance standards to ensure that risks and controls are managed and that all work is evidenced clearly to support the SMR

Qualification

Graduate/Post Graduate in commerce/mathematics discipline is essential.

Qualification in Quality Management (CQI or equivalent) qualification is desirable.

Degree in business finance or equivalent is desirable.

Qualification in process and risk management is desirable.

Experience Details

Minimum 3 years’ experience in Banking and Financial Risk is essential.

1 years’ experience in Quality Assurance and/or Control/Risk in financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential

Excellent knowledge of Mortgage or Savings Products servicing management is essential

Good knowledge of ethical standards, BCOBS, MCOBS, TCF Principles and DISP is desirable

Apply
Underwriting Admin
03/11/21
Experience
12m previous experience working in an international mortgage or underwriting, undertaking non - voice or semi-voice process is essential
Qualifications
Graduation is essential

Responsibilities

Handling customer requests that come through all means such as email, post and online applications.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation is essential

Experience Details

12m previous experience working in an international mortgage or underwriting, undertaking non - voice or semi-voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
TL – Underwriting Telephony Support
03/11/21
Experience
96 Months experience is essential
Qualifications
Graduation in commerce stream is essential.

 

Responsibilities

To ensure the department meets all the set objectives defined in the KPI

Set and achieve team goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.

Develop the job performance standards and goals for all analysts to achieve the organization’s operational goals.

Adhere to and deliver the best results in terms of internal and external customer experience which will include delivering agreed goal results with respect to Quality, Efficiency, Turnaround time, Compliance, Abandonment rates.

Assign and direct the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.

Establish and maintain quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on the results.

Analyzing, and summarizing data on all facets of the operations and making appropriate recommendations.

Manage team’s issues, concerns and escalate as necessary to LM

Adhere to all the SLA/TAT agreed for different processes and ensure efficient service delivery

Responsible for Team’s training, coaching, mentoring, developing cross skilled resources and thereby create sufficient contingency among the team

Develop complete process and system understanding and recommend and propose scope for improvement thereby creating and adding value to the operations

Demonstrate leadership skills and lead from the front. Win the team’s confidence and support.

To ensure legal compliance with all aspects of the Company’s business

Manage Attrition, Attendance and Utilization as per the agreed goals in KPIs

Undertake any other duties, commensurate with grade and job title, requested by TL/Line Manager or above

Qualification

Graduation in commerce stream is essential.

Post graduate degree in business management is desirable.

Experience Details

96 Months experience is essential

Excellent team handling and people management skills are essential.

Excellent communication skills are essential.

Minimum 90+ months of relevant work experience – worked in similar capacity for about 24 months performing all or most of the tasks mentioned in the job specs above are essential.

Should have experience of handling voice teams and processes.

A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

Knowledge of UK Banking process is essential.

Knowledge of various Originations processes is essential.

Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Apply
Project Manager Tier 2
03/11/21
Experience
7 years in a Project Management role managing high profile / critical projects using waterfall and agile methodologies is essential
Qualifications
GCSE/GCE qualifications in both maths and English are essential

Working hand in hand with business sponsors, programme, business analysts, IT and key stakeholders/work streams leads, process owners & developers internally and externally. The role holder will ensure processes and working practices are carried out in line with the agreed project approach and business change policies and procedures and operating frameworks.

Responsibilities

Work within and develop where needed the right ways of working and the required project and change operating framework for each project responsible, using agreed formats/documents and operating methods to meet project needs.

Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.

Able to work at a strategic as well as a detailed level, engaging with a wide range of stakeholders across the Group and third parties.

Ensure effective data analysis and reviews are carried out to support the business case, proposed projects and system requirements.

Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts for allocated work schedule.

Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.

Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.

Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements.

Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.

Own all Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans ensuring they are managed effectively.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.

Report and manage specific Project budgets for areas of responsibility.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.

Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Develop suitable corrective action plans to address areas of development opportunity through lessons learnt.

Liaise with in-house staff responsible for maintenance and development of existing systems and processes.

Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate.

Where required, line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

Coach areas of the business who are not familiar with the agreed project management framework.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Qualification

GCSE/GCE qualifications in both maths and English are essential

Prince 2 practitioner or PMI is essential

Experience Details

7 years in a Project Management role managing high profile / critical projects using waterfall and agile methodologies is essential

5 years experience of working and managing projects in a large and complex change function is essential

3 years experience of manging projects within the financial services sector is desirable

Knowledge Requirements

Specialist knowledge of project management methods and approaches in a large scale and complex environment with a particular emphasis on the use of banking industry standards is essential

Specialist knowledge of industry project management best practices and methods is essential

Detailed knowledge and experience of working as a Project Manager, Project Coordinator or Scrum Master/Product Manager within agile software development teams is desirable

Detailed knowledge of project governance, Prince 2 and project methodology is essential

Detailed knowledge of Microsoft Word, PowerPoint, Excel, Project and Visio is essential

Detailed knowledge of the project lifecycle and a variety of project approaches is essential

Detailed knowledge of Project Management Delivery tools(such as MSP, Clarizen or others) is desirable

Apply
Business Analyst Tier 2
03/11/21
Experience
Equivalent to 5 years previous experience as a Business Analyst within the Financial Services industry is essential
Qualifications
GSCE/GCE qualifications in both Maths and English are essential

The Business Analyst will be responsible for the facilitation, capture, analysis and challenge of business requirements; documenting and discussing potential solutions; requiring extensive liaison with both internal and external stakeholders. The role holder will identify and understand business change needs, creating Business Requirements; and being responsible for ensuring that projects deliver to agreed and signed off requirements.

Responsibilities

Produce high quality business requirements from a functional and non-functional perspective that are accepted and approved within agreed timelines and objectives.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Work to agreed policy and procedures and where applicable contribute to the continuous development of business procedures and operating frameworks.

Lead and facilitate system, process improvement workshops and resolve scoping issues and stakeholder conflicts.

Engage with a wide range of stakeholders across the Group and third parties to ensure requirements are understood and are being met, or where gaps are identified, are raised appropriately and resolved.

Delivery of end to end traceability against quality business requirements and system/functional specifications using appropriate tools and templates.

Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.

Engage with key stakeholders to influence the solution of design to meet business goals, scope and strategy requirements; clearly documenting and managing identified risks and key decisions needed.

Contribute to project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Provide source material for preparation and maintenance of user manuals and other related documentation.

Conduct business impact assessments and feasibility studies as required.

Support the test team in the creation of test plans to align with approved requirements

Develop a clear understanding of business objectives and develop knowledge of core business processes, products and systems; to be able to provide advice and communicate in both a technical and user friendly language.

Act as a key SME for the Change function representing the function in core working and steering groups.

Conduct research into systems, processes and products as required, making recommendations for the best options available to meet business objectives.

Prepare and provide regular reporting against agreed delivery timelines, clearly documenting progress and risks & issues against the delivery.

Work to the agreed Group quality framework to ensure process risk is mitigated and, where required corrective action plans are implemented.

Qualifications/Certifications

GSCE/GCE qualifications in both Maths and English are essential

Degree or equivalent is desirable

BCS Diploma in Business Analysis or equivalent qualification, or committed to working to complete qualification, is essential

Prince 2 Practitioner or equivalent qualification in project and change management is desirable

Experience Details

Equivalent to 5 years previous experience as a Business Analyst within the Financial Services industry is essential

Equivalent to 3 years previous experience as a Systems Analyst is desirable

Equivalent to 3 years practical experience of gathering requirements in an Agile delivery environment building Epics and Stories is desirable

Equivalent to 2 year previous experience of working with Mortgage and Savings, products and systems is essential

Previous experience working with offshore operations is desirable

Knowledge Requirements

Excellent practical knowledge of utilising various tools, techniques & processes for elicitation and management of Business Requirements is essential

Excellent practical knowledge and understand of, and compliance with, regulatory requirements and Risk Management policies is essential

Excellent practical knowledge of Waterfall change methodology is essential

Good Practical knowledge of Agile change methodology is desirable

Good change management skills and ability to support & adapt within a changing environment is essential

Excellent knowledge of savings and mortgage products is essential

Excellent knowledge of Microsoft Word, Project, PowerPoint and Excel is essential

Excellent analytical, mathematical and creative problem solving skills is essential.

Detailed knowledge of the Project Lifecycle, Project Methodologies and Software Development Life Cycle (SDLC) is desirable

Understanding of data flow and data lineage modelling is desirable

Understanding of Quality Centre & JIRA exposure to client servers and web technologies, oracle and SQL Server databases is desirable

Apply
Test Engineer - Manual
03/11/21
Experience
0 to 1 years of previous experience in a Testing role is essential
Qualifications
Graduate degree is essential

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved work schedule conducting and evidencing robust testing delivery in line with planned test cycles and agreed delivery timelines.

Responsibilities

Support and contribute along with Senior Team members to the documentation and maintenance of the Test Plan, Requirement Traceability Matrix (RTM) and Test Completion Report (TCR) for each approved project and assigned test phase.

Upskill on the OSB bank’s system and process knowledge through training sessions and implement the learnings on the project activities and deliverables.

Effective analysis of requirements from the requirement and solution documents provided by the business and Dev teams.

Create and maintain detailed test scenarios and test cases in line with the requirements and solution are fit for purpose for each project and test phase in line with the agreed testing strategy and approach. This will include all levels of testing – such as Functional / Regression / User Acceptance / Systems integration together with any other testing assigned.

Ensure all test scenarios, test cases and test scripts are peer reviewed undergo a quality review for completeness and accuracy and are signed off by designated SME’s within the appropriate business areas.

Create and maintain a test traceability matrix for ALL projects to track business and functional requirements back to the test scripts.

Ensure project deliverables are met and delivered on time for each project and test phase. Escalate any slippage to the Test Manager and Senior Test Manager where appropriate.

Ensure all test results are accurately recorded with the required documentation during all phases of test execution and deviations are raised as Defects in Test management tool.

Produce and maintain a template library of all test artefacts required during the testing phase.

Contribute and support the preparation and documentation of the test summary report at the end of each test phase.

Attend department, project and business meetings to provide updates and feedback on each test phase.

Prepare reporting and status updates on all assigned projects.

Evidence of seeking opportunities to drive results, taking ownership and accountability for Testing deliverables across all test phases.

Flexible approach to work schedule to meet testing cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).

Undertake ad-hoc duties as outlined by Line Manager.

Adherence to company/Testing team Policies, Procedures, Quality gateways and compliance standards.

Qualification

Graduate degree is essential

ISTQB Foundation Certificate in Software Testing is desirable

Experience Details

0 to 1 years of previous experience in a Testing role is essential

ISTQB Certification is desirable

Hands on experience or knowledge on is SQL desirable

Knowledge Requirements

Thorough knowledge of the software development cycle and the defect resolution process is essential

Thorough understanding of structured test methods and processes covering manual and automated testing is essential

Thorough knowledge of testing phases (SIT / System test / regression testing / UAT / Model office) is essential

Knowledge on Banking and Financial concepts is desirable

Knowledge on Test Management tools is desirable

Apply
Test Engineer – Automation
03/11/21
Experience
1-3 years + hands on experience in automation using tools such as UFT & Selenium
Qualifications
Graduate degree / 3 Year Diploma is essential.

Responsibilities

Should have banking / financial services domain experience

Responsible for development, review & maintenance of automation test scripts/test components

Perform scheduled batch run of the completed scripts

Responsible for creating test cases / test data matching the requirements

Perform test case execution in line with test release cycles and log defects

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts

Excellent verbal and written communication skills

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate degree / 3 Year Diploma is essential.

Certification in Automation Testing is desirable.

ISTQB foundation in software testing is desirable

Experience Details

1-3 years + hands on experience in automation using tools such as UFT & Selenium

1+ years of experience in using the ALM as test management tools for test artefacts management & execution

Exposure in Automation framework development & client interaction

Good experience on VB Scripting, Core Java, Excel Macros & SQL

Excellent communication skills

Experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge Requirements

Detailed knowledge of the software development cycle and the defect resolution process is essential

Detailed knowledge of Agile development/testing is essential

Detailed understanding of structured test methods and processes covering manual and automated testing is essential

Apply
Customer Service Representative
03/11/21
Experience
12m previous experience working in an international call centre environment, undertaking a voice process is essential
Qualifications
PUC qualification is essential/Graduation in commerce stream is desirable

You might have opportunity to travel to UK based on the business requirement

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Experience Requirements

12m previous experience working in an international call centre environment, undertaking a voice process is essential

12m previous experience working within the financial services industry is desirable

Qualifications/Certifications

SSLC qualification is essential

PUC qualification is essential

Graduation in commerce stream is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
L3 SCOM Administrator
03/11/21
Experience
Overall experience of 9 - 12 years in IT infrastructure domain
Qualifications
A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in significant involvement in project planning for future services as well as maintenance and upgrade planning for existing. As technical expert the role holder would be expected to provide technical expertise for all changes within the remit of their technology tower and be r for the stability within their technologies.

Responsibilities

Configuration of SCOM 2019 and any future versions.

Managing SCOM Environment end-to-end

SME specialism in technical functions providing support in the following areas: Monitoring of Windows and key infrastructure components such as Server Operating Systems, Active Directory, VMware, Citrix, Websites, Exchange and Critical applications and WAN etc. Where necessary support other monitoring systems, such as Solar Winds, RedGate, Splunk etc..

Responsible for supervision of activities carried out by the Event administrators

Shared responsibility of patch management and application deployment from SCCM

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Ensure Critical Success Factors(CSFs) and Key Performance Indicators(KPIs) as defined in the IT Event Management process are measured and reported

Ensure CSFs and KPIs are achieved and where exceptions are noted, drive Service Improvement Plans(SIP) as necessary

Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.

Analyse; commission / decommission of services, changes, scheduled/planned maintenance activities to ensure impact on event management is minimal. Flag risks to the management as appropriate.

Analyse, assess and produce Weekly / Monthly MI (Management Information) on Capacity & Availability of all monitoring systems

Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.

Implement all hardware and software upgrades, both from a technical & user perspective.

Ensure that service management procedures are adhered to by self.

Qualification

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

At least one technical qualifications (Microsoft, Cisco, Citrix or VMWare) is essential

ITIL V4 foundation

Experience Requirements

Overall experience of 9 - 12 years in IT infrastructure domain

3 - 5 years previous experience in a complex corporate IT infrastructure role is essential.

2 - 3 years previous experience of supporting the following is essential: Monitoring and configuration Systems (SCOM, SCCM and OPManager)

2 - 3 years of previous experience supporting other critical technologies is desirable: AV Protection, SQL Database systems and associated applications, Virtualization (VMware), Storage (HP Sans) and Support, IT Security (Websense, F5, Dell SecureWorks etc.) and Web Infrastructure

2 years previous experience working within a financial services organisation is essential

1 year relationship management experience with 3rd party providers

Knowledge Requirements

Excellent knowledge on implementation & maintenance of Microsoft System Center Operations Manager (SCOM) 2019.

Excellent knowledge on Create / Manage SCOM views, Dashboards and reports via integration of 3rd party tools.

Excellent knowledge on Microsoft (AD / Exchange) and associated services, VMWare, SQL and Citrix Environments is essential

Excellent knowledge on IT Infrastructure Monitoring systems & technology

Basic knowledge of Microsoft System Centre Orchestrator

Basic knowledge of Microsoft System Centre Configuration Manager (SCCM), patching and application deployment

Basic knowledge of ServiceNow Administration

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Excellent knowledge on ITIL framework

Strong Communication Skill (Oral & Written)

Apply
Senior Support Engineer / L3 – Storage & Backup
03/11/21
Experience
8+ years previous experience in a complex corporate IT infrastructure role is essential.
Qualifications
At least one recently acquired technical qualifications in Storage and Backup technologies ( Microsoft, Cisco, Citrix, VM or another main player)

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As a senior support analyst this role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

Core Responsibilities

SME specialism in technical functions providing support in the following areas: HP Storage & Backup Infrastructure Management

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Act as a deputy to the Tech Lead and Infrastructure Manager to attend meetings, team calls or carry out other functions as and when required.

Delivery of storage and backup services to meet the business needs

To build, deploy, and maintain storage and backup infrastructure

Provide operational stability through implementing and following policies, processes and procedures

Manage the environment to maintain to latest revisions

Identify and eliminate Risks

Operate and maintain a secure environment

Monitor performance, health and availability of storage and backup services

Participate and provide input into Business Continuity \ DR practices

Be part of an out of hours 'on call' support rota

Be part of an 'in business hours' team shift rota

Produce technical designs along with related procedural documentation

Qualifications/Certifications

At least one recently acquired technical qualifications in Storage and Backup technologies ( Microsoft, Cisco, Citrix, VM or another main player)
Desirable

At least one recently acquired technical qualifications in VMware

ITIL V3 foundation

GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential

A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.

Experience Details

8+ years previous experience in a complex corporate IT infrastructure role is essential.

6+ years previous experience of supporting and maintaining Storage (HP SANS/3PAR etc.) and Backup technologies

3+ years of previous experience supporting other critical technologies is desirable: MS Exchange, Active Directory, Operating System (MS Server & Citrix hosting) AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), SQL Database systems and associated applications, IT Security (Websense, F5, Dell Secure Works etc.)

Knowledge Requirements

Chosen Subject Matter Expert skills path in Storage and Backup Technology.

Skilled in service restoration using Storage and Backup Technologies

Skilled in the advanced configuration, administration and troubleshooting of Storage and Backup Technologies, such as return to service.

Skilled use of tooling and automation used by Storage and Backup team.

Excellent knowledge of configuration around HP SAN Storage (administration, data segregation and capacity management) are essential

Excellent knowledge in managing corporate Backup environments (Veeam Backup tool, Netbackup, Avamar and Datadomain) are essential

Apply
SQL Developer - MIS
03/11/21
Experience
2+ years of experience in SQL programming as a Developer or similar roles.
Qualifications
Graduates / Post Graduates with exposure to data and analytics.

The developer is expected to review and interpret the business requirement; build appropriate high quality reporting deliverables; create/optimize the existing SQL packages, etc.

Core Responsibilities

Experience in integration of various data sources by using SSIS.

Develop queries, stored procedures, triggers, and scripts as needed

Create new and enhance existing ETL packages using SQL Server Integration Services (SSIS)

Troubleshoot Errors in SSIS Packages.

Experience of working in .NET Development environment as part of SSIS like scripting using .NET assemblies in SSIS.

Good knowledge of SQL Server upgradation from 2008 R2 to 2016 and knowledge of other implementation scenarios like data loading and migration from one system to other systems Interact with business user for requirement understanding and clarification

Follow code standards and implement industry best practices

Participate in planning, design, implementation, and testing of new and changing database configurations

Good knowledge of data warehouse schema / database design concepts is plus.

Review and analyse query performance and optimizing code

Design and develop Data Warehouse mapping library applying standard development standard and practices.

Create and build report logics by utilizing optimum resources and support project requirements.

Qualifications/Certifications

Graduates / Post Graduates with exposure to data and analytics.

Any relevant certifications would be desirable

Experience Details

2+ years of experience in SQL programming as a Developer or similar roles.

Good understanding of SQL programming and experience in implementing database solutions.

Configure and optimize BI environment, which includes relational, and OLAP layers, and data migration components; work in collaboration with the data warehouse environment and team.

Create new and enhance existing ETL packages using SQL Server Integration Services (SSIS).

Upgrade SSIS Packages as part of SQL Server upgrades (Ex. from 2008 R2 to 2016)

Build appropriate and useful reporting deliverables by high quality database development solution.

Knowledge Requirements

Good knowledge of MS-SQL server, database objects, ETL packages, and scheduled SQL jobs.

Experience in designing and developing business logics using SQL queries, procedures, views and functions.

Reviewing query performance and optimizing code.

Good to have exposure in maintaining data mapping library, database triggers, standard SQL database maintenance, etc.

Apply
Sr. Software Engineer (Share Point Developer)
03/11/21
Experience
5+ years of Software Development experience in share-point development
Qualifications
Graduate or Post Graduate in computers or relevant field.

Illustrating design ideas using storyboards, process flows and sitemaps. Designing graphic user interface elements, like menus, tabs and widgets. To be successful in this role, he/she should have experience with design software and wireframe tools. If he / she has a portfolio of professional design projects that includes work with web/mobile applications would be a plus.

Responsibilities:

Gather and evaluate user requirements in collaboration with product managers and engineers

Illustrate design ideas using storyboards, process flows and sitemaps

Design graphic user interface elements, like menus, tabs and widgets

Build page navigation buttons and search fields

Develop UI mockups and prototypes that clearly illustrate how sites function and look like

Create web parts, team sites and document management.

Prepare and present rough drafts to internal teams and key stakeholders

Identify and troubleshoot UX problems (e.g. responsiveness)

Deploy projects on to various user portals and provide support.

Qualification

Graduate or Post Graduate in computers or relevant field.

Experience Details

5+ years of Software Development experience in share-point development

Experience with SharePoint web page designing

Experience with page prototyping with paper or mockup software

Experience with customizing the SharePoint settings that define the look and feel of SharePoint sites

Ability to create, configure and update pages in SharePoint using Web Parts

Ability to read and generate wireframes and story boards before diving in

Ability to effectively organize and present large amounts of content to end users

Experience in working with developers integrating web applications into SharePoint

Knowledge Requirements

Master in HTML5, Styling Sheets, having sound knowledge of

Build components using C#, CSS3, JavaScript, TypeScript etc.,

Experience of Requirement Gathering, Requirement Analysis,

Project Estimations, Client Communication.

Team spirit; strong communication skills to collaborate with various stakeholders

Good time-management skills

HTML5 , CSS2/CSS3, XML, C#

SCSS | SASS | Bootstrap4 & 3

JavaScript | jQuery | AJAX

Responsive Web Design

Apply
IT Security Engineer and Architect (L2)
03/11/21
Experience
7 years of experience working in a dedicated Information Security (InfoSec) role is essential
Qualifications
Active CISSP, CISM, CISA, CEH, SANS certifications or equivalents is essential

You will apply your experience and problem solving skills to support both recovery and remediation activities for service and cyber incidents. This role may involve some travel within the UK and our offices in India.

Core Responsibilities

Design, implement, test and maintain enterprise class security systems and services to mitigate current and emerging threats while ensuring operational resilience and alignment to recognised frameworks, regulatory requirements and the business and technology strategies

Define and maintain technical security standards and key controls for the Bank’s IT infrastructure

Act as an escalation point for the investigation of security events and incidents; lead investigations for root cause analysis and impact assessments of affected critical systems or data and manage the necessary corrective action plan

Provide specialist support as a Subject Matter Expert in all areas of IT Security including alignment of standards, frameworks and security with overall business and technology strategies

Guiding the security team, cultivating a sense of security awareness and developing top talent within the team

Identify and drive improvements on security assessments and internal investigation capabilities through improved technologies, processes and practices

Define cloud security architectures and internal systems designs with appropriate controls and monitoring capabilities through centrally managed monitoring and response services

Create Information Security Reporting and Metrics for new platforms and capabilities

Defining configuration policies and active tuning of DLP, L7 Firewalls, VPN, AV, IDS, W/IPS, SIEM, SSL Inspection, Endpoint Protection, mobile device computing, DB Security and similar security technologies/services.

Conduct research on emerging threats to support security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases.

Drive the continuous improvement of security technologies, services and MSS providers to improve detection and reduced false positives.

Manage security work-streams for new business and IT initiatives through guidance on implementing security by design.

Develop project plans with estimated effort, delivery schedule and cost estimates for new initiatives and existing system upgrades.

Manage Ethical Hacking engagements through specialist third parties to define scope, manage daily debriefings, deliverables and defined corrective action plans.

Conduct first response IT Forensics activities to support incidents.

Design and deliver secure application architectures with appropriate segregation patterns and integration with standardised security services

Work with IT Technical teams in ensuring Vulnerability Management analysis and prioritisation is implemented managed in collaboration with the IT Teams.

Provide audit management support and SME views on risks, controls and operating practices.

Review, challenge and contribute to technical designs and discussions at the Architecture and Change Management Committee’s to ensure that security is designed into new solutions

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Relationship owner for key security products and solutions – managing 3rd party and vendor risks, service levels and metrics.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualifications/Certifications

GSCE/GCE qualifications in both maths and English are essential

Active CISSP, CISM, CISA, CEH, SANS certifications or equivalents is essential

Professional IT accreditation such as ITIL, Network +, CCNA is desirable

Experience Requirements

7 years of experience working in a dedicated Information Security (InfoSec) role is essential

5 years of experience implementing and managing AV, perimeter defences, network access controls and cyber countermeasures is essential

5 years’ experience working in financial services is desirable

3 years of experience documenting and reviewing security and IT designs to identify security risks and gaps is essential

3 years of experience managing vulnerability scanning and remediation is essential

3 years of experience implementing and managing website and e-mail content filtering, data loss prevention is essential

3 years of experience with Cloud-based services and securing cloud architectures is essential

2 years of experience analysing and investigating security incidents including root-cause analysis is essential, leading a CSIRT is desirable.

2 years of experience managing IPS custom rules and SIEM tuning is essential

1 year of experience implementing security quality gates and tooling for development teams and the SDLC process including training developers on secure coding practices is essential

1 years of experience implementing PCIDSS controls is essential

Knowledge Requirements

Specialist knowledge of threats, vulnerabilities and countermeasures is essential

Detailed knowledge of log analysis and IT forensic tools and investigation methodologies is essential

Specialist knowledge of security incident response is essential

Detailed knowledge of Identity and Access Management (IAM) practices and principles as they apply to large corporate environments

Basic knowledge of the UK Data Protection Act/GDPR is essential

Detailed knowledge of PCIDSS is essential

Detailed knowledge of Cloud computing and security is essential

Detailed knowledge of Network Security is essential

Basic knowledge of Application Security is essential

Apply
Technical Support – L1
03/11/21
Experience
2 – 3 years of L1 technical support experience is essential
Qualifications
A technical diploma or engineering degree is essential.

Responsibilities

Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards

Support Clients / Internal Server – Network Infrastructure and coordinate with Service Owners / vendors for issues resolution and reporting

Manage IT ServiceDesk tickets within SLA with minimal functional escalation.

Assess recurring incidents and provide feedback on the accuracy of the Known Errors. Follow standard operating procedures (SOPs), Change Management Processes (CRP) and Problem Handling Procedures (PHP)

Perform Windows (IT) / Core System operational tasks and report (E.g. Backups, Tape Rotation / labelling, VMWare, Antivirus reports etc

Perform operational tasks and business processes

Maintain and manage checklists, standard reports etc

Provide out-of-hours support when required

Create, update document/procedures etc IT operation tasks using OSB / EG standard format in coordination with service owners

Liaise with external suppliers / vendors

Liaise with internal customers

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A technical diploma or engineering degree is essential.

Qualification in ITIL is highly desirable

Experience Details

2 – 3 years of L1 technical support experience is essential

Strong English Language skills are essential (both written & verbal)

Experience of working in a Windows/Citrix/VMWare and/or Applications service support role is highly desirable

Knowledge Requirements

Strong knowledge about Desktop support / End user computing / Applications support on Citrix platform/environment is desirable

Apply
Senior Support Engineer / L3 – VMware
03/11/21
Experience
8+ years previous experience in a complex corporate IT infrastructure role is essential.
Qualifications
Minimum VCP 6.0 qualified | At least one VCAP qualification is essential

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As a senior support analyst this role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

Core Responsibilities

SME specialism in technical functions providing support in the following areas: VMware Virtualisation Infrastructure Management

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Act as a deputy to the Tech Lead and Infrastructure Manager to attend meetings, team calls or carry out other functions as and when required.

Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.

Good knowledge of HPE server hardware; configuring, upgrading and maintaining.

Good knowledge and experience of large vSphere SDDC environments, deploying, configuring and troubleshooting.

Maintains support procedures, identifies issues, and resolves problems relating to applications and infrastructure.

VSAN configuration and troubleshooting experience.

Experience with troubleshooting, reporting, and monitoring using vROps

vRealize Automation suite of products, VRA, VRB, log Insight etc.

Experience with NSX including installation, configuration, and management

Troubleshooting an Enterprise-class NSX networking implementation

Automation experience using automation tools (i.e. vRealize for automation (vRA, vRO or Ansible)

Qualifications

Minimum VCP 6.0 qualified

At least one VCAP qualification is essential

GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential

ITIL V3 foundation

Experience details

8+ years previous experience in a complex corporate IT infrastructure role is essential.

6+ years previous experience of supporting and maintaining Virtual host environments (VMWARE) and Corporate HW Infrastructure (Blade Server technologies & Web hosting technology)

3+ years of previous experience supporting other critical technologies is desirable: MS Exchange, Active Directory, Operating System (MS Server & Citrix hosting) AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), SQL Database systems and associated applications, IT Security (Websense, F5, Dell Secure Works etc.)

Knowledge Requirements

Excellent knowledge in managing corporate Virtualisation environments (VMware VSphere, ESX Hosts, HA, Multi-site replication) are essential

Excellent knowledge of Corporate standard infrastructure (Blade chassis’, Dell/HP Server farms, Web hosts)

Excellent knowledge of configuration around HP SAN Storage (administration, data segregation and capacity management) are essential

Excellent knowledge in managing corporate Backup environments (Veeam Backup tool, Netbackup, Avamar and Datadomain) are essential

Excellent knowledge of Citrix Environments is essential

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Apply
Process Lead - Risk Analytics
03/11/21
Experience
5+ years’ experience of owning and running regular ad hoc risk analysis.
Qualifications
A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

The group is currently in the process of enhancing its risk analytics capability and the creation of this new role will facilitate acceleration in the enhancement of insights provided to Senior Management and internal and Board risk committees.

The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. lending exceptions performance analysis), and periodic testing of the quality assurance / controls implemented and executed by the 1st line business functions (i.e. lending underwriting assurance process).

The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals.

Responsibilities

An independent contributor on various Processes of Risk Analytics.

Interacting with UK stakeholders, gathering requirements and implementing the same with support of SAS/SQL/Excel functions.

Ad hoc risk analysis (supporting all risk types i.e. credit, market and liquidity, operational and conduct risk).

Thematic risk specific deep dive reviews and controls testing across the business risk functions as required.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Take the ownership of monthly deliverables of Risk team and maintain an eye to the detail (to spot different trends).

Keep your analytical mind open while working on the requests from UK stakeholders, so that you can create a story to present from your analysis.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualifications/Certifications

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Experience Requirements

5+ years’ experience of owning and running regular ad hoc risk analysis.

5+ years previous experience using SAS/SQL

Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, other excel formulas) essential.

Proficient user of Microsoft PowerPoint, creating presentations for senior management.

5+ years’ experience of undertaking a risk related role within a retail consumer finance business is desirable

Knowledge Requirements

Knowledge of risk management within the banking / financial services sector.

Apply
Database Developer
03/11/21
Experience
3 years of experience of database development specifically for ETL / Data Warehousing /MI projects
Qualifications
Educated to degree level or above in an IT related subject with significant a data element

This role requires database development skills. We use SQL Server so those in the role must have experience of that tool and coding in T-SQL. Many people can write SQL code but fewer have the experience to engineer data solutions. We’re looking for developers who can build solutions which extract data from source and transform it into objects which the business can use to generate value.

This role is primarily technically focused working on data warehousing, ETL and migration projects plus database objects for self-service data consumers. Most of the interactions will be with fellow technical colleagues – developers, testers and DBAs and data architects - and allied professionals such as business analysts and project managers.

Core Responsibilities

Working with the Product Owner and Data Architects to understand change requests

Developing the changes required in your tickets in a current code version on your own local database instance

Creating SQL Server database objects such as Tables, Views, Stored Procedures and Functions

Creating SQL Server Integration Services packages

Unit testing your changes and liaising with the test team who will write repeatable automated tests

Liaising with the Integration Lead to merge your changes into an Integration Build for Testing

Peer reviewing other Developers code

Attending Agile planning, retrospective and stand-up meetings

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification/Certification

Educated to degree level or above in an IT related subject with significant a data element

Any MS SQL Server certification is a benefit but not essential so long as you can demonstrate your skills

GCSE/GCE qualifications in both maths and English are essential

Experience Requirements

3 years of experience of database development specifically for ETL / Data Warehousing /MI projects

3 years of experience with Microsoft SQL Server. Preferably 2016 and above

Experience of Azure DevOps / Visual Studio TFS or proxies such as JIRA and GIT

Previous experience working with an Agile project team is desirable

Previous experience working collaboratively with non-technical business users would be a benefit but is not essential

Knowledge Requirements

Advanced T-SQL is essential. By which we mean the ability to use a range of T-SQL objects and design patterns to solve complicated data problems

Proficiency in SSIS development is essential

Knowledge of SSRS and / or PowerBI would be desirable but is not essential

Knowledge of SQL Server temporal tables would be a benefit but not essential

Knowledge of Kimball Dimensional Modelling / Star Schema would be a benefit but not essential

Apply
Analyst – Risk Analytics
03/11/21
Experience
2+ years’ experience of owning and running regular ad hoc risk analysis.
Qualifications
A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

The group is currently in the process of enhancing its risk analytics capability and the creation of this new role will facilitate acceleration in the enhancement of insights provided to Senior Management and internal and Board risk committees.

The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. lending exceptions performance analysis), and periodic testing of the quality assurance / controls implemented and executed by the 1st line business functions (i.e. lending underwriting assurance process).

The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals.

Core Responsibilities

Ad hoc risk analysis (supporting all risk types i.e. credit, market and liquidity, operational and conduct risk).

Thematic risk specific deep dive reviews and controls testing across the business risk functions as required.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Take the ownership of monthly deliverables of Risk team and maintain an eye to the detail (to spot different trends).

Keep your analytical mind open while working on the requests from UK stakeholders, so that you can create a story to present from your analysis.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification/Certification

A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential.

Experience Requirements

2+ years’ experience of owning and running regular ad hoc risk analysis.

2+ years previous experience using SAS/SQL

Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, other excel formulas) essential.

Proficient user of Microsoft PowerPoint, creating presentations for senior management.

2+ years’ experience of undertaking a risk related role within a retail consumer finance business is desirable

Knowledge Requirements

Knowledge of risk management within the banking / financial services sector.

Apply
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Talent Acquisition Partner
03/11/21
Experience
5-7 Years’ experience in end to end recruitment is essential
Qualifications
Post graduate degree in Human Resource is essential.

Responsibilities

Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.

Develop and maintain relationship with employment agencies, portals and other recruitment sources.

Checking applicant references, making job offers and initiating needed paperwork.

Prepare and post jobs to appropriate job Portals/newspapers/colleges etc

Source and attract candidates by using databases, social media etc

Screen candidates resumes and job applications

Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule

Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Monitor and apply HR recruiting best practices

Provide analytical and well documented reports to the rest of the team

Act as a point of contact and build influential candidate relationships during the selection process

Excellent Exposure on Targeted Recruiting

Minimal Dependency on Job Boards and consultants

Recruitment within the budget

Maintain and update all the Trackers related to recruitment

Any other tasks assigned by LM or above from time to time.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification Details

Post graduate degree in Human Resource is essential.

Experience Details

5-7 Years’ experience in end to end recruitment is essential

Experience in corporate, especially BPO is preferable

Knowledge Requirements

End to End of Recruitment process is essential.

Apply
Assistant Manager – People Development (L&D)
03/11/21
Experience
5-7 years of experience within a learning and development function
Qualifications
GSCE/GCE qualifications in both maths and English are essential

The role will support the competency development framework of each operating unit of the organisation by conducting management development training, skills and behavioural training for Line Manages and behavioural training for all staff.

Coaching staff in Mid Management positions will also be a key attribute of the role. This position will be responsible to manage the learning budget, vendor management activities and also line manage learning and development specialists that will be responsible to design and deliver skills and behavioural training content. Some travel to the UK will be required.

Responsibilities

Implementing learning strategies and programs by creating annual training calendars for the group and individual operating units

Designing management development workshops and delivering and co-ordinating these events with the assistance of the Learning Team

Designing and delivering residential training workshops for various Supervisor groups

Evaluating individuals and group training needs through detailed training needs analysis and return on investment methodologies

Managing the technical and certification training needs for staff across the business

Training Return on Investment (ROI) - Design and deliver training per framework approach with appropriate TNA's, ROI and Design Strategy in place and up to the highest standard. Publish a monthly standard reporting deck on effectiveness implementation for business areas

Design and deliver skills and behavioural courses to fit in with the annual training calendar

Manage logistics for training events

Groom and coach a team of Learning Specialists to design and deliver high quality training content both e-learning and classroom

Track training budgets and maintain complete oversight of training spend. Publish monthly reports

Act in the capacity of a relationship owner, managing the vendors assigned in accordance with the Vendor Management outsourcing policy, and it’s supporting procedures. Apply appropriate controls to manage vendor risks and performance.

Coaching and mentoring staff across the business

Conduct feedback sessions and enhance to quality of work delivered by Learning Specialists and e-learning developer

Work closely with other Supervisor staff within People Development to champion skills training classes across all verticals

Qualification Details

GSCE/GCE qualifications in both maths and English are essential

Graduate in any discipline - Essential

Masters in Literature/Phycology or equivalent – Desirable

Train the Trainer certification – Essential

Instructional Design Certification – Desirable

Coaching Certification – Desirable

Experience Details

5-7 years of experience within a learning and development function

5-6 years of experience designing content for skills and behavioural training classes

2-3 years of experience designing management development programs

5-7 years of experience as a training facilitator

2-3 years of experience managing direct reports

Knowledge requirements

Performance Management and functionality of appraisal systems – Detailed

Visual Design Skills – Detailed will be preferred

Learning Management System proficiency – Basic Level

Microsoft Word and PowerPoint - Detailed

Microsoft Excel – Basic Level

Learning Methodologies and Blended Learning design – Detailed

Budget management – Basic Level

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