Join the team

To apply for our current openings please click on the links below

Underwriting Telephony Support
19/05/21
Experience
12m previous experience working in mortgage, undertaking a voice process is essential
Qualifications
PUC qualification is essential/Graduation in commerce stream is desirable

You might have opportunity to travel to UK based on the business requirement.

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation in commerce stream is desirable

Experience Details

12m previous experience working in mortgage, undertaking a voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Apply
Underwriting Admin
19/05/21
Experience
12m previous experience working in an international mortgage or underwriting, undertaking non - voice or semi-voice process is essential
Qualifications
Graduation is essential

Responsibilities

Handling customer requests that come through all means such as email, post and online applications.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Qualification

SSLC qualification is essential

PUC qualification is essential

Graduation is essential

Experience Details

12m previous experience working in an international mortgage or underwriting, undertaking non - voice or semi-voice process is essential

12m previous experience working within the financial services industry is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Assistant Manager – Underwriting Telephony Team
19/05/21
Experience
96 Months experience is essential
Qualifications
Graduation in commerce stream is essential.

 

Responsibilities

To ensure the department meets all the set objectives defined in the KPI

Set and achieve team goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.

Develop the job performance standards and goals for all analysts to achieve the organization’s operational goals.

Adhere to and deliver the best results in terms of internal and external customer experience which will include delivering agreed goal results with respect to Quality, Efficiency, Turnaround time, Compliance, Abandonment rates.

Assign and direct the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals.

Establish and maintain quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, technical and call observation audits, reports and practices. Provides direct and timely feedback to all staff on the results.

Analyzing, and summarizing data on all facets of the operations and making appropriate recommendations.

Manage team’s issues, concerns and escalate as necessary to LM

Adhere to all the SLA/TAT agreed for different processes and ensure efficient service delivery

Responsible for Team’s training, coaching, mentoring, developing cross skilled resources and thereby create sufficient contingency among the team

Develop complete process and system understanding and recommend and propose scope for improvement thereby creating and adding value to the operations

Demonstrate leadership skills and lead from the front. Win the team’s confidence and support.

To ensure legal compliance with all aspects of the Company’s business

Manage Attrition, Attendance and Utilization as per the agreed goals in KPIs

Undertake any other duties, commensurate with grade and job title, requested by TL/Line Manager or above

Qualification

Graduation in commerce stream is essential.

Post graduate degree in business management is desirable.

Experience Details

96 Months experience is essential

Excellent team handling and people management skills are essential.

Excellent communication skills are essential.

Minimum 90+ months of relevant work experience – worked in similar capacity for about 24 months performing all or most of the tasks mentioned in the job specs above are essential.

Should have experience of handling voice teams and processes.

A strong desire and the ability to keep up to date with developments in the industry are desirable.

Knowledge Requirements

Knowledge of UK Banking process is essential.

Knowledge of various Originations processes is essential.

Knowledge of UK regulatory and compliance requirements is beneficial although not essential.

Apply
Business Operations Assistant Manager
19/05/21
Experience
3 years recent experience managing and communicating with internal and external stakeholders is essential
Qualifications
GSCE/GCE qualifications in both Maths and English are essential

A key requirement of the role is to provide on-going management, process design, and maintenance of assigned activities, ensuring full compliance to regulation, contracted SLA’s, quality internally and externally.  Ensuring all core tasks are delivered on time, accuracy and excellent data quality.

Responsibilities

Manage and coach a small support team, working with the UK team in delivery of the agreed schedule of events relating to key regulatory activity across the Groups Savings and Mortgages Portfolios, which include but not limited to; Customer Returns to HMRC, Single Customer View Testing and reporting, Monthly and Annual Statement Mailings, divisional set up and testing, the review and management of change to the Group’s Tariff(s) of Fees and Charges, mailing activity associated to the Group’s Annual General Meeting, complaint returns to the FCA and Operational business continuity planning/testing for area of responsibility.

Develop effective department SLAs, KPIs and quality standards which are aligned to the agreed intragroup arrangements ensuring these are relevant and aligned to staff objectives and reporting.

Development and review department training material and workable training documentation for all processes and activities which you are responsible for.

Identify areas of opportunity and change through process delivery, horizon scanning, lesson learnt and control testing

Support and conduct testing on assigned Level 1 control tests for validation/adherence to identify continual development and risk mitigation of identified process risks ensuring the tests are carried out accurately, timely, over an effective sample base / population and carried out in line with the Ops QA standards and all department process risks are documented in the department risk assessment matrix.

Documenting department procedures for area of responsibility and where required reviewing other business documents to ensure they are aligned to business policies.

Able to work with a wide range of stakeholders across the Group and assigned third parties to ensure successful delivery of core business activities and controls

Provide effective communication to Operations and business stakeholders ensuring they are informed of planned activity, progress, risk and any necessary corrective actions.

Preparing required decision papers around emerging and realised risks and issues, required risk acceptances and progress to closure for area of responsibility. Ensuring all identified risk are logged on the department risk register.

Support with conducting reviews of industry standards and technologies to make recommendation to current approaches and emerging risks and assessed against how they can be applied, ensuring the business is up to date, meeting best practice and providing solutions to meet business and regulatory needs.

Documenting, maintaining and approval of the required procedures and governance standards required across all areas of responsibility to ensure there is a robust frameworks in place that meet the agreed intra group arrangements.

Operational risks and issues identified are documented effectively, business owners assigned corrective action plans, status kept up to date and reported timely.

Support and contribute to the identification of process improvement and resolve processing issues to establish best in class processing opportunities through process, structural, relationship management opportunities or system change.

Prepare and provide regular reporting / status reports against agreed delivery timelines and actions, clearly documenting progress, risks and issues against the delivery.

Plan, co-ordinate and support with internal and external assurance and audit reviews ensuring deliverables and findings are agreed and addressed timely.

Deputise for Line Manager as required.

Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

Qualifications/Certifications

GSCE/GCE qualifications in both Maths and English are essential

Degree level qualifications are desirable

Experience Details

3 years recent experience managing and communicating with internal and external stakeholders is essential

3 years previous experience of in a Relationship Owner support role is desirable

2 years recent experience in a process design and analysis role is essential

2 years recent experience in a risk control self-assessment or quality assurance role is essential

2 year previous experience of line management is essential

2 years previous experience working in a UK Financial Services organisation is desirable

Knowledge Requirements

Detailed knowledge of Vendor Management and Outsourcing policies and frameworks is essential

Detailed knowledge of stakeholder management internal and external is essential

Detailed knowledge of the Data Protection Act, Anti Money Laundering, MCOB, BCOBs is essential

Details knowledge of end to end print and mail services is desirable

Apply
Customer Service Representative
19/05/21
Experience
12m previous experience working in an international call centre environment, undertaking a voice process is essential
Qualifications
PUC qualification is essential/Graduation in commerce stream is desirable

You might have opportunity to travel to UK based on the business requirement

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.

To demonstrate an all-round knowledge of the company’s products

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Contributes to team effort by accomplishing related results as needed.

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..

To ensure the timely communication of information to colleagues and line management

Experience Requirements

12m previous experience working in an international call centre environment, undertaking a voice process is essential

12m previous experience working within the financial services industry is desirable

Qualifications/Certifications

SSLC qualification is essential

PUC qualification is essential

Graduation in commerce stream is desirable

Knowledge Requirements

Intermediate level skills in Microsoft Word and Excel are essential

Basic knowledge of UK mortgage and/or savings products is desirable

Apply
Technical Specialist, AWD
02/06/21
Experience
8 years or more of application Support or Development roles is essential
Qualifications
Graduate or Post Graduate in computer science and/or Business

You will be expected to provide regular updates to the project team and ensure that the overall delivery of efficient and automated processes for AWD users is achieved whilst ensuring that you provide the bank’s customers a superior experience.

The remit of this role will span across the One Savings Bank Group operational structure covering all subsidiaries and locations in the UK and India, providing a breadth of knowledge and understanding across the whole business to optimize service and processing opportunities

Responsibilities

Business Process Management SME, gaining in-depth knowledge of the product tools and features (AWD or other).

Application deployment and upgrade coordination.

Support Project delivery with custom development by providing time and effort build analysis on proposed designs.

Lead new design proposals, investigate and recommend solutions for implementation of new features of the BPM product.

Incident Management: 3rd line server support – Triage and problem coordination with L3 support team.

Monitoring of the environment and ensuring that you stay on top of all issues.

Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff.

Engage 3rd party supplier to progress resolution of issues

Knowledge sharing with other support staff to build good knowledge base, review, agree and enforce coding standards and design principals.

Release Management: Release application changes though the environment with the proper planning and due diligence to ensure production stability.

DR Test Verification of systems as per the yearly DR policy.

All Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.

Problem Management: Ensuring recurring issues are addressed by the right process and recurring issues escalated to architecture.

Post Implementation Signoff: Getting signoff from the business that delivery in to production is complete.
Contribute to personal performance and development reviews and planning, ensuring that you are fully engaged in any tasks required to be completed by your Line Manager.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

Graduate or Post Graduate in computer science and/or Business

Technical IT training qualifications is beneficial

ITIL® Foundation Certification is beneficial.

ITIL® Intermediate: Continual Service Improvement certification is beneficial

Experience Requirements

8 years or more of application Support or Development roles is essential.

8 years or more demonstrated experience in managing communication "upwards" to stakeholders is essential.

8 Years or more experience in complex system production release management is essential.

8 Years or more of windows server support is essential

8 Years or more experience in Databases (MSSQL) Create Tables, Views, Joins, Sub query, Stored Procedure, application of cursors and collection is essential

8 Years or more experience supporting applications in a financial services environment is desirable.

Knowledge Requirements

Windows Server skills are essential

MSSQL skills are essential

Java with HTML, CSS, Java-script skills are essential

JBOSS WAS EAP 7.2 + skills are essential

Apache HTTP Server skills are essential

Apache Tomcat 8 + skills in respect skills are essential

Knowledge of BPM platforms (Pega/Tibco/IBM BPM etc) are essential.

Intermediate to Expert knowledge of MS Project, Excel, PowerPoint, Visio, Word are essential.

Good understanding of service desk tools are essential.

Robust understanding of Incident and problem management are essential.

Excellent trouble shooting skills to trace root cause are essential.

Good knowledge on document management, including document formats and viewers are desirable.

Basic knowledge of UK mortgage and/or savings products are desirable

Apply
Cloud Architect – (Azure)
19/05/21
Experience
Minimum of 5 years of proven experience architecting and designing technical solutions for Microsoft-centric Azure solutions based on industry standards is required.
Qualifications
Bachelor’s or Master’s degree in Computer Science or related field is desirable.

The Cloud Architect will be developing architecture within Microsoft Azure across multiple technologies such as Microsoft 365, Azure AD, SQL Server and Power BI.  To hold a senior role in the business allowing the Cloud Architect responsibility to implement and deliver a wide variety of Microsoft Azure projects.

Core Responsibilities

Demonstrate strong knowledge of cloud architecture and implementation features (OS, Multi-tenancy, Virtualization, Orchestration and Elastic Scalability).

Advocate and define cloud architecture vision from a strategic perspective including internal and external platforms, tools and systems.

Effective communication skills to articulate complicated cloud strategies to Management and other senior stakeholders.

Demonstrate knowledge of DevOps tool chains and processes.

As a Subject Matter Expert to the enterprise demonstrate core competencies in cloud end-to-end architecture, networking, provisioning and Management.

Develop a library of deployable and documented cloud design patterns based on OSB Group enterprise portfolio as a basis for deploying services to the cloud.

Maintain overall industry knowledge on latest cloud technologies and IT Industry trends.

Develop solution architecture and evaluate architectural alternatives for implementing private, public and hybrid cloud models including IaaS, SaaS and PaaS and other cloud strategies.

Drive Scope Definition, requirement analysis, functional and technical design, application build, performance testing and production deployment.

Provide technical expertise and ownership in the diagnosis and resolution of an issue, including determination and provision of tactical and strategic solutions.

Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.

Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.

Ensure delivered solutions are realized in given timelines, work in conjunction with project sponsors to size and manage scope and risk.

Provide support and technical governance, expertise related to cloud architecture, deployment and operations.

Provide Thought Leadership to fellow team members across business and technical project dimensions solving complex business requirements.

Qualifications/Certifications

Bachelor’s or Master’s degree in Computer Science or related field is desirable.

7–12 years or more of IT experience required.

TOGAF training or certification required.

Microsoft Azure Solution Architect certifications (AZ-300, AZ-301 and AZ-303) are required.

Professional IT accreditation or qualification is desirable.

Experience Details

Minimum of 5 years of proven experience architecting and designing technical solutions for Microsoft-centric Azure solutions based on industry standards is required.

Minimum of 3+ years’ experience with the following Microsoft solutions, Microsoft 365, Azure, Azure Stack and Azure AD is required.

Minimum of 3+ years in a Cloud Architecture role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms is required.

Minimum of 3+ years’ experience implementing cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls and SIEM is required.

Minimum of 5 years of proven experience in at least one IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required.

Minimum of 5 years of proven experience developing/documenting Architecture Roadmaps, Standards & Patterns, Business problems including Scope, Functional and Non-functional Requirements Solution Design as well as detailed architecture Blueprints is required.

Minimum of 3 years of proven experience in Leadership, project management, and relationship management skills is desirable.

Minimum of 3 years of proven experience in business and technical problem solving is required.

Knowledge Requirements

Specialist knowledge in at least one IT architecture disciplines, including Solutions Architecture, Systems Architecture, Business Architecture, Information/Data Architecture, Application/Service Architecture and Technology/Infrastructure Architecture is required.

Deep knowledge and implementation of Microsoft Azure cloud based services / solutions is required.

Detailed knowledge of of strategic and new and emerging technology trends and the practical application of existing, new and emerging technologies to new and evolving business and operating models is essential.

Detailed knowledge of the understanding of agile methods and processes, and capability of supporting agile project teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt is essential.

Strong background in application and solution development is required.

Strong technical architecture skills, enabling the creation of future-proof complex solutions is required.

Strong interpersonal communication and organisational skills are required.

Knowledge and experience in IT methodologies and life cycles is required.

Apply
SQL Developer & Release Support (Database Management and Integration Services)
19/05/21
Experience
5 years of experience of database development either for ETL / Data Warehousing /MI and/or application development projects
Qualifications
Microsoft MCSA related to SQL Server or Database Development

Over the next 2 years, OSB will be investing heavily into their Technology capabilities, meaning you would be joining at a pivotal point in the growth plans. From a Data perspective, you will be involved in migrations, integration and transformation both on-premise and cloud platforms.

This role requires database development skills. We use SQL Server so those in the role must have experience of that tool and coding in T-SQL. Many people can write SQL code but fewer have the experience to engineer data solutions. We’re looking for developers who can build solutions which extract data from source and transform it into objects which the business can use to generate value.

Core Responsibilities

Act as main contact point in the team for releases

Act as main contact point within Infrastructure for Data Classification and Data Masking. Working closely with Data Governance and Data Protection to ensure data is protected at all time.

Developing the changes required in your tickets in a current code version on your own local database instance or a dedicated development server

Creating SQL Server database objects such as Tables, Views, Stored Procedures and Functions

Creating SQL Server Integration Services packages

Automating processes using PowerShell, ETL, T-SQL, etc

Peer reviewing other Developers code and adhering to code version control
Taking ownership of progress projects and delivering through from conceptual to production. Work with developers on continuous integration

Maintain and produce a high standard of core documentation.

Performing analysis of source databases and processes. This could take the form of, data profiling, schema analysis, understand a database model, data quality analysis, data flow analysis, MI analysis.

Working with the project team to design solutions to data problems using the knowledge gained from analysis

Promote adoption of solutions by working closely with business colleagues to help them understand the technical solution

Understanding and documenting business processes

Attending planning, retrospective and stand-up meetings

Sharing what you’ve learned with the wider team as we collaboratively design solutions to data problems.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualifications/Certifications

Microsoft MCSA related to SQL Server or Database Development

Industry recognised certification in SQL Server

Experience Details

5 years of experience of database development either for ETL / Data Warehousing /MI and/or application development projects

5 years of experience with Microsoft SQL Server. Preferably 2016 and above

3 years of previous experience in Power shell scripting

Knowledge Requirements

Knowledge of Data Protection and Governance principles particularly related to GDPR. These include but not limited to Data Classification and Data Masking (static and dynamic)

3 years Advanced T-SQL is essential. The ability to use a range of T-SQL objects and design patterns to solve complicated data problems.

2 years Advanced PowerShell knowledge is essential.

2 years’ commercial experience with the Full Microsoft BI stack (SSIS, SSRS, SSAS, PowerBI)

Apply
Manager – IT Infrastructure
19/05/21
Experience
Minimum 13 years of experience working within IT Infrastructure/Service Delivery department within medium size business critical IT infrastructure / data centre
Qualifications
A technical Degree or Diploma on Computer Science or Equivalent

The role involves people management aspects like managing and developing the infrastructure and operations team, working with them to plan and prioritise their workloads, set objectives, conduct appraisals, provide support to continually improve their performance and results, and to ensure there are appropriate structures and numbers of staff within the team to meet the company’s IT demands

Responsibilities:

Leading the real time delivery of systems on the infrastructure through collaboration with wider teams including Infrastructure Managers.

Organising and chairing relevant meetings and conference calls as necessary including at time of service disruption, isolation management, and pre-service start-up with relevant stakeholders.

Help manage technical resource availability and skill mix across the infrastructure teams.

Proactive and reactive management of service performance for infrastructure services.

Interconnect and management of the global teams responsibilities and projects for dependent services.

Working with Tower heads to analyse their needs and recommend new or adapt existing systems to meet their needs.

Regularly and pro-actively identify risks, issues and ensure appropriate steps to mitigate risk are in place and issues are remediated on a timely basis.

Drive root cause analysis within infrastructure related issues and provide plans for remediation

To provide oversight on Incident Management: All P1, P2 and P3 incident tickets raised across IT Systems (OS) and Infrastructure (VMWare, Storage, Network etc.) across the group adhering to IT Service Level Agreement with the business functions.

KPI reporting – Calls and tickets ensuring we understand our KPI support numbers on a monthly basis and report performance of the function and team against those KPIs

Qualification

A technical Degree or Diploma on Computer Science or Equivalent

ITIL® Foundation Certification is essential.

Experience Details

Minimum 13 years of experience working within IT Infrastructure/Service Delivery department within medium size business critical IT infrastructure / data centre

Minimum 10 years’ experience in managing communication "upwards" to senior leadership i.e. P1/P2 incidents, recuritment, resource availability with number of different stakeholders is essential.

Minimum 10 years or more demonstrated experience in leading diverse teams across minimum 4 or more multiple systems (e.g. Windows, Citrix, VMWare, Telephony, Network, Cisco, Azure, AWS etc.)

Knowledge Requirements

Capacity Management (People, Services)

Reporting

Service Delivery Management

ITIL functions (Incident, Problem, Change)

Continual Service Improvement

Apply
IT Security Engineer and Architect (L2)
19/05/21
Experience
7 years of experience working in a dedicated Information Security (InfoSec) role is essential
Qualifications
Active CISSP, CISM, CISA, CEH, SANS certifications or equivalents is essential

You will apply your experience and problem solving skills to support both recovery and remediation activities for service and cyber incidents. This role may involve some travel within the UK and our offices in India.

Core Responsibilities

Design, implement, test and maintain enterprise class security systems and services to mitigate current and emerging threats while ensuring operational resilience and alignment to recognised frameworks, regulatory requirements and the business and technology strategies

Define and maintain technical security standards and key controls for the Bank’s IT infrastructure

Act as an escalation point for the investigation of security events and incidents; lead investigations for root cause analysis and impact assessments of affected critical systems or data and manage the necessary corrective action plan

Provide specialist support as a Subject Matter Expert in all areas of IT Security including alignment of standards, frameworks and security with overall business and technology strategies

Guiding the security team, cultivating a sense of security awareness and developing top talent within the team

Identify and drive improvements on security assessments and internal investigation capabilities through improved technologies, processes and practices

Define cloud security architectures and internal systems designs with appropriate controls and monitoring capabilities through centrally managed monitoring and response services

Create Information Security Reporting and Metrics for new platforms and capabilities

Defining configuration policies and active tuning of DLP, L7 Firewalls, VPN, AV, IDS, W/IPS, SIEM, SSL Inspection, Endpoint Protection, mobile device computing, DB Security and similar security technologies/services.

Conduct research on emerging threats to support security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases.

Drive the continuous improvement of security technologies, services and MSS providers to improve detection and reduced false positives.

Manage security work-streams for new business and IT initiatives through guidance on implementing security by design.

Develop project plans with estimated effort, delivery schedule and cost estimates for new initiatives and existing system upgrades.

Manage Ethical Hacking engagements through specialist third parties to define scope, manage daily debriefings, deliverables and defined corrective action plans.

Conduct first response IT Forensics activities to support incidents.

Design and deliver secure application architectures with appropriate segregation patterns and integration with standardised security services

Work with IT Technical teams in ensuring Vulnerability Management analysis and prioritisation is implemented managed in collaboration with the IT Teams.

Provide audit management support and SME views on risks, controls and operating practices.

Review, challenge and contribute to technical designs and discussions at the Architecture and Change Management Committee’s to ensure that security is designed into new solutions

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Relationship owner for key security products and solutions – managing 3rd party and vendor risks, service levels and metrics.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualifications/Certifications

GSCE/GCE qualifications in both maths and English are essential

Active CISSP, CISM, CISA, CEH, SANS certifications or equivalents is essential

Professional IT accreditation such as ITIL, Network +, CCNA is desirable

Experience Requirements

7 years of experience working in a dedicated Information Security (InfoSec) role is essential

5 years of experience implementing and managing AV, perimeter defences, network access controls and cyber countermeasures is essential

5 years’ experience working in financial services is desirable

3 years of experience documenting and reviewing security and IT designs to identify security risks and gaps is essential

3 years of experience managing vulnerability scanning and remediation is essential

3 years of experience implementing and managing website and e-mail content filtering, data loss prevention is essential

3 years of experience with Cloud-based services and securing cloud architectures is essential

2 years of experience analysing and investigating security incidents including root-cause analysis is essential, leading a CSIRT is desirable.

2 years of experience managing IPS custom rules and SIEM tuning is essential

1 year of experience implementing security quality gates and tooling for development teams and the SDLC process including training developers on secure coding practices is essential

1 years of experience implementing PCIDSS controls is essential

Knowledge Requirements

Specialist knowledge of threats, vulnerabilities and countermeasures is essential

Detailed knowledge of log analysis and IT forensic tools and investigation methodologies is essential

Specialist knowledge of security incident response is essential

Detailed knowledge of Identity and Access Management (IAM) practices and principles as they apply to large corporate environments

Basic knowledge of the UK Data Protection Act/GDPR is essential

Detailed knowledge of PCIDSS is essential

Detailed knowledge of Cloud computing and security is essential

Detailed knowledge of Network Security is essential

Basic knowledge of Application Security is essential

Apply
Technical Support – L1
19/05/21
Experience
2 – 3 years of L1 technical support experience is essential
Qualifications
A technical diploma or engineering degree is essential.

Responsibilities

Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards

Support Clients / Internal Server – Network Infrastructure and coordinate with Service Owners / vendors for issues resolution and reporting

Manage IT ServiceDesk tickets within SLA with minimal functional escalation.

Assess recurring incidents and provide feedback on the accuracy of the Known Errors. Follow standard operating procedures (SOPs), Change Management Processes (CRP) and Problem Handling Procedures (PHP)

Perform Windows (IT) / Core System operational tasks and report (E.g. Backups, Tape Rotation / labelling, VMWare, Antivirus reports etc

Perform operational tasks and business processes

Maintain and manage checklists, standard reports etc

Provide out-of-hours support when required

Create, update document/procedures etc IT operation tasks using OSB / EG standard format in coordination with service owners

Liaise with external suppliers / vendors

Liaise with internal customers

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

A technical diploma or engineering degree is essential.

Qualification in ITIL is highly desirable

Experience Details

2 – 3 years of L1 technical support experience is essential

Strong English Language skills are essential (both written & verbal)

Experience of working in a Windows/Citrix/VMWare and/or Applications service support role is highly desirable

Knowledge Requirements

Strong knowledge about Desktop support / End user computing / Applications support on Citrix platform/environment is desirable

Apply
Reporting Analyst - IT
19/05/21
Experience
4-5 years of experience in advanced Excel along with Power BI expertise as an Analyst or similar roles.
Qualifications
Graduates / Post Graduates with exposure to data and analytics.

Core Responsibilities 

Execute and deliver BAU activities including reports, service request ticket handling, ad hoc requests to create templates and/or information as requested by processing teams.

Create and/or alter reports/dashboards using Power BI and integrate with report publishing application where feasible.

Configure and maintain standard BAU reports, analysis tools, templates along with relevant user manuals and associated process documents.

Provide maintenance assistance and fix issues related to excel based automation tools.

Create and build basic report logics by utilizing optimum resources and support project requirements.

Experience Requirements

4-5 years of experience in advanced Excel along with Power BI expertise as an Analyst or similar roles.

Excellent understanding of Excel functions / features and BI tool development.

Experience in producing generic reports for Business productivity, Staff capacity, Transactional reports, Performance management reports, etc.

Experiences in connecting excel to other data sources. Ex. SQL

Qualifications/Certifications

Graduates / Post Graduates with exposure to data and analytics.

Any relevant certifications would be desirable

Knowledge Requirements

Expert knowledge of MS-Excel, VBA functions/features along with BI tools (Power BI)

Experience in designing and developing VB based user forms, templates, UI tools etc. and migrate to BI application.

Knowledge of basic SQL tables, queries, views & procedures.

Good to have exposure in producing documentation like SOP's, procedures relevant to function.

Apply
BI SQL Developer
19/05/21
Experience
3 years previous experience in the design and development of BI solutions within data presentation tools is essential (SSRS, essential; TIBCO Spotfire, desirable)
Qualifications
Ideally, educated to degree level within a computing related degree or a technical equivalent or hold an appropriate professional qualification in a related discipline is desirable

The role reports into the BI Delivery Manager (or to the BI Team Leader), and also liaises with the Head of Data Architecture.

Responsibilities

To have responsibility for developing BI solutions across a number of areas of the business, working with available tools to design, develop, unit test, implement, and maintain these solutions.

To work with the Business Users, the Business Analysts and the Senior BI Developers to identify appropriate solutions to strategic and operational requirements.

To work proactively with Change Management Project Managers and Business Analysts in the delivery of agreed solutions.

To maintain the integrity of both the design and the data that is held within the architecture.

To ensure all solutions developed adhere to design and development principles and standards.

To support Business As Usual (BAU) activities, liaising closely with Change Management analysts.

Provide Second Line Support to overnight ETL processes.

To collaborate and feedback with/to necessary stakeholders regarding requirements, solutions, issues, and progress.

To challenge working practices, processes, tools, technologies etc in order to improve the quality and volume of output.

To maintain documentation (user manuals, processes, data dictionaries etc) with regards to BI solutions.

To establish effective working relationships with other colleagues and internal teams to drive improved efficiency and effective processes.

To set a positive example, demonstrating enthusiasm and self-motivation at all times, and promoting a culture that embraces change, continuous improvement and a ‘can do’ attitude.

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Ensure that you keep your professional knowledge up to date in order to comply with the Knowledge and Competence requirements of the Mortgage Credit Directive.

Qualification

Ideally, educated to degree level within a computing related degree or a technical equivalent or hold an appropriate professional qualification in a related discipline is desirable

Certification in Microsoft Server SQL is highly desirable

GSCE/GCE qualifications in both Maths and English are essential

Experience Details

3 years previous experience in the design and development of BI solutions within data presentation tools is essential (SSRS, essential; TIBCO Spotfire, desirable)

3 years previous experience in the design, development and maintenance of ETL processes is essential

2 years previous experience of working in a formal change management process is essential

2 years previous experience of working in a formal release process is essential

2 years previous experience of work estimation for future development planning is essential

2 years previous experience of stakeholder management with Project Managers, Business Analysts, and Business Users is essential.

2 years previous experience working within the Financial Services sector is desirable.

Knowledge Requirements

Detailed knowledge of SQL (preferably T-SQL in SQL Server 2012 onwards) is essential

Detailed knowledge of database design, theory, and best practices is essential

Detailed knowledge of ETL processes both SQL and SSIS is essential

Detailed knowledge of SSRS is essential

Detailed knowledge of MS Office and Excel is essential

Apply
Tech Lead L4 Administrator - Web (IIS & SP)
19/05/21
Experience
8 to 10 years relevant experience in Website and SharePoint management
Qualifications
A full time technical diploma or engineering degree on computers

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As a technical lead, the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

Core Responsibilities

Responsible for Plan and Design of IIS, Apache, Tomcat, J-boss.

BAU support: Oversee handling of Incidents, Service Requests, Changes & Problems

Responsible for capacity and availability management of Web and SharePoint infrastructure

Manage IIS Services, external & internal SSL certificates, and IIS server security configurations.

Responsible for Servers in SharePoint multi-site farm - includes set-up and configuration of SharePoint Services on Servers, maintenance of Web Front End rvers, Indexing Servers, and some aspects of maintaining Database servers.

SharePoint Server Farm deployment and maintenance

Under limited supervision support and engineering of the Web Application Firewall policies

Engineer and Architect solutions using WAF or other security products. Develops and maintains WAF security design documentation.

Provide accurate and timely reporting on all BAU support and project deliverables.

Recommend secure and effective solutions for system/application development in compliance with Information.

Understand business objectives and provide directions based on best practices, risk, Corporate Policy, and association and regulatory guidelines.

Manage programmes and changes specific to Web & SharePoint

Maintain a proactive review on performance of the Web and application servers

Recommend web site improvements, and develop budgets to support recommendations.

Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns.

Develop and implement marketing plans for home pages, including print advertising or advertisement rotation.

Qualifications

A full time technical diploma or engineering degree on computers

Microsoft Certification on relevant areas will be an added advantage.

ITIL Foundation certification is desirable

Experience

8 to 10 years relevant experience in Website and SharePoint management:

Experience in Enterprise website management is essential.

Mission critical website / web app management is essential.

Need to have 2 to 3 years’ experience in managing functional escalations at a capacity of senior levels

Minimum 5+ years of experience in IIS, JBoss and Tomcat and Event log analysis

Experience in Windows Server 2012/2016, load balancers, networking, DNS, AD, and firewall

Proven ability to understand and analyse highly complex issues, then apply experience and judgment to develop sound recommendations related to application and security event identification and resolution

Strong experience of web and application services running MS IIS, SharePoint 2010/2013/2016

Strong Microsoft platform experience supporting Windows Server, MOSS

Experience in managing hardware load balanced applications.

Experience in administering SSL certificates for web servers (creating, applying, and troubleshooting).

Knowledge Requirements

Expertise in handling all the Website and WAF tasks and relevant support experience for managing Web infrastructure

Apache & JBoss administration knowledge as desirable

Expertise in web server vulnerabilities and remediation

In-depth understanding of SSL certificates deployment & troubleshooting

Validated knowledge on IIS ARR, URL Rewriting Preferred Technical And Professional Expertise

Apply
Release and Deployment Management Analyst
19/05/21
Experience
2 years of previous experience working in an IT role in a complex/multi-platform and multi-application IT environment is desirable
Qualifications
GSCE/GCE qualifications in both maths and English are essential

The Release Management function aims to plan, schedule and control the deployment of releases to test and live environments.

Core Responsibilities 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Support preparation and input of change/release information into the Release Advisory Board (Board which provides review and approval of releases to the live environment)
Provide support in collating and reviewing the artefacts required for every release

Provide administration support including arranging meetings, minute taking, documentation, resource request for release, change request closure, record keeping and audit support

To support the Release Manager in:

Planning and overseeing successful implementation of hardware and software

Managing a release database tool to manage release records

Agreeing contents of a release, the plan to implement/rollback and release using Change and Release Management Processes

Maintaining and distributing a release schedule

Release Management reporting to key stakeholders based on agreed release management process

Experience Requirements

2 years of previous experience working in an IT role in a complex/multi-platform and multi-application IT environment is desirable

Demonstrable excellent problem solving and communication skills

Ability to work on multiple tasks at any one time while maintaining high quality standards

The Post holder will have the ability to work independently and communicate to a range of business and IT stakeholders at all levels including a technical and non-technical audience. They will be flexible and be willing to learn new skills and take on tasks as directed.

Demonstrable ability to work with initiative and flexibility

Qualifications/Certifications

GSCE/GCE qualifications in both maths and English are essential

ITIL foundation certification is desirable

Degree in a computing/software/technology related subject or equivalent is desirable

Knowledge Requirements

A basic knowledge of change and release management principles and the processes required for supporting them is desirable.

A basic knowledge of the Software Development Lifecycle is desirable

Apply
Senior BI SQL Developer
19/05/21
Experience
5 years strong experience in leading the design and development of BI solutions within data presentation tools is essential (SSRS, essential; TIBCO Spotfire, desirable)
Qualifications
Ideally, educated to degree level within a computing related degree or a technical equivalentor hold an appropriate professional qualification in a related discipline is desirable

The role reports into the BI Delivery Manager, and also liaises with the Head of Data Architecture.

Responsibilities

To have responsibility for the delivery of BI into a significant business stream, working with available tools to design, develop, unit test, implement, and maintain BI solutions.

To work with senior business managers and the Business Architect to identify appropriate solutions to strategic and operational requirements.

To provide technical leadership in development and operation across the Microsoft SQL stack and contemporary visualisation tools.

To work proactively with Change Management Project Managers and Business Analysts in the delivery of agreed solutions.

To maintain the integrity of both the design and the data that is held within the architecture.

To ensure all solutions developed adhere to design and development principles and standards.

To build a technical relationship with senior business users and provide them with technical advice and guidance

To provide design mentoring and guidance to BI developers in the team.

To support Business As Usual (BAU) activities, liaising closely with Change Management analysts.

Provide Second Line Support to overnight ETL processes.

To collaborate and feedback with/to necessary stakeholders regarding requirements, solutions, issues, and progress.

To challenge working practices, processes, tools, technologies etc in order to improve the quality and volume of output.

To maintain documentation (user manuals, processes, data dictionaries etc) with regards to BI solutions.

To establish effective working relationships with other colleagues and internal teams to drive improved efficiency and effective processes.

To lead by example, demonstrating enthusiasm and self-motivation at all times, and promoting a culture that embraces change, continuous improvement and a ‘can do’ attitude.

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualification

Ideally, educated to degree level within a computing related degree or a technical equivalentor hold an appropriate professional qualification in a related discipline is desirable

Certification in Microsoft Server SQL is highly desirable

Experience Details

5 years strong experience in leading the design and development of BI solutions within data presentation tools is essential (SSRS, essential; TIBCO Spotfire, desirable),

5 years strong experience in the design, development and maintenance of ETL processes is essential

2 years good experience of working in a formal change management process is essential

2 years good experience of working in a formal release process is essential

2 years strong experience of work estimation for future development planning is essential

2 years strong experience of stakeholder management with Project Managers, Business Analysts, and Business Users and Senior IT Management Groups is essential

2 years experience working withing the Financial Services sector is desirable.

Knowledge Requirements

Expert knowledge of SQL (preferably T-SQL in SQL Server 2012 onwards) is essential

Good knowledge of database design, theory, and best practices is essential

Expert knowledge of ETL processes both SQL and SSIS is essential

Good knowledge of SSRS is essential

Good working knowledge of MS Office and Excel is essential

Good knowledge of design best practices is essential

Apply
Tech Lead – VMware Storage & Backup
19/05/21
Experience
10+ years previous experience in a complex corporate IT infrastructure role is essential.
Qualifications
GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential

The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. As the technical lead the role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

Core Responsibilities

SME specialism in technical functions providing support in the following areas: HP Storage, VMware Virtualisation & Backup Infrastructure Management

Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.

Act as a deputy to the Infrastructure Manager to attend meetings, team calls or carry out other functions as and when required.

Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.

Maintain and manage standards for the Banks storage and virtual environments in line with industry best practice.

Ensure that service management procedures are adhered to.

Ensure that all security management procedures are adhered to.

Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.

Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.

Create and maintain all infrastructure documentation as required.

Qualifications

GSCE/GCE qualifications in at least 5 subjects (inclusive both maths and English) are essential

A Computer Science or equivalent technical degree or qualification (or 3 years plus experience in a similar role) is essential.

At least one recently acquired technical qualifications in Storage, VMware and Backup technologies (Microsoft, Cisco, Citrix, VM or another main player) is essential

ITIL V3 foundation

Experience details

10 plus years previous experience in a complex corporate IT infrastructure role is essential.

6 plus years previous experience of supporting and maintaining storage (HP SANS/3PAR etc), virtual host environments (VMWARE) and Corporate HW Infrastructure (Blade Server technologies & Web hosting technology)

6 plus years of previous experience supporting other critical technologies is desirable: MS Exchange, Active Directory, Operating System (MS Server & Citrix hosting) AV Protection, Monitoring and configuration Systems (SCOM, SCCM and OPManager), SQL Database systems and associated applications, IT Security (Websense, F5, Dell Secure Works etc.)

2 years previous experience working within a financial services organisation is essential

1 year relationship management experience with 3rd party providers

Knowledge Requirements

Excellent knowledge of configuration around HP SAN Storage (administration, data segregation and capacity management) are essential

Excellent knowledge in managing corporate virtualisation environments (VMware VSphere, ESX Hosts, HA, Multi-site replication) are essential

Excellent knowledge in managing corporate Backup environments (Veeam Backup tool, Netbackup, Avamar and Datadomain) are essential

Excellent knowledge of Corporate standard infrastructure (Blade chassis’, Dell/HP Server farms, Web hosts)

Excellent knowledge of Citrix Environments is essential

Previous knowledge of banking applications (mortgage quoting, savings and lending specific) is required.

Apply
Senior Business Process Officer
19/05/21
Experience
2 years’ experience working within a Financial Services industry is essential.
Qualifications
GCSE/GCE qualifications in both Maths and English are essential.

The role will require ongoing analysis of key Operations reporting tools to identify areas of process and system change to improve performance efficiency and improved customer service for processes carried out in the UK and India within KRBS, its associated subsidiaries and assisting with the delivery of the Operations portfolio.

Responsibilities

Coordinating and executing defined business operations monthly and annual activity within the – defined as annual and monthly statement mailings, HMRC returns, FSCS reporting, annual general meeting mailings, global rate change events, mortgage fee and tariff reviews and other agreed irregular, monthly and annual events defined within the function.

Coordinating and executing key divisional changes through configuration and system management, working closely with other key business functions required to deliver the change and ensure the operational requirements are accurately translated to all delivery whilst obtaining the necessary approvals and sign offs.

Be able to perform data analysis and interpret patterns and trends presenting findings to stakeholders; reconcile large data to support with the delivery of business events and business change activity.

Ensuring documented procedures, roles and responsibility is established, kept up to date and communicated in respect to all business operations annual activity. Effective cross functional co-ordination of business stakeholders required for supporting with the delivery of business operations and change activity.

Risk, issues, assumptions and decisions are managed and reported or escalated appropriately for work streams and business change.

Ensure that all enquiries relating to business activities or change are dealt with promptly and in line with SLAs and efficiently escalated where required.

Work as a liaison with the operational and business functions to plan business readiness criteria with stakeholders ahead of the implementation of change, ensuring all impacted departments are in readiness to absorb changes.

Providing regular status reports around business operations activity, in agreed format and frequency for inputs into working committees and for stakeholder information needs.

Understanding the current capability and coverage of the team; growing in line with strategic requirements outlined by management.

Working closely with staff, peers and management in the UK and OSBi to fully understand business operations activity and change requests to be able to challenge, improve and ensure effective implementation is achieved.

Ensure change is implemented based on the agreed framework ensuring all staff are fully aware of the change, timelines, procedures are reflective of change and quality testing has been adopted – working with the key process owners to ensure delivery.

Act as delegated authority for line manager, where necessary, and liaise with the Operations Support team in the UK and key stakeholders involved in process ownership and delivery

Investigating problematic casework to size potential issues ensuring all risks and issues have been assessed, are appropriately documented, required corrective action and resolution is agreed to prevent re-occurrence – where any change to process is required this is formally captured and documented through the operations change control process.

Contribute to your personal performance and development reviews. Fully engage in any personal training and development activity that is agreed.

Engage with key stakeholders and team members, lead working groups, conduct process reviews and process implementation involving tracking actions, documenting notes and minutes from meetings.

Support business change as SME for monthly and annual reporting and input into process reviews and requirements gathering exercises.

Ensure all Treating Customer Fairly requirements are met.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Qualifications/Certifications

GCSE/GCE qualifications in both Maths and English are essential.

Prince 2 practitioner & Six Sigma green belt or above is desirable.

Experience Requirements

2 years’ experience working within a Financial Services industry is essential.

2 years’ experience working within a regulated environment is essential.

2 years’ experience of savings and mortgage retail products is desirable.

2 years’ experience in process re-engineering and business analyst/project management is desirable.

Knowledge Requirements

Working knowledge of the Data Protection Act, Anti-Money Laundering and TCF is essential.

Working Knowledge of FSCS, HMRC and Regulatory Reporting is desirable.

Advanced level skills in Microsoft Word and Excel, VISIO, PowerPoint, are essential.

Advanced level of skill of data reconciliation process and principles is desirable.

Working knowledge of the general project lifecycle and a variety of project approaches is desirable (PRINCE 2 and / or Six Sigma methodology)

Apply
Database Developer
19/05/21
Experience
3 years of experience with Microsoft SQL Server
Qualifications
GSCE/GCE qualifications in both maths and English are essential | Any Graduate

This role requires database development skills. We use SQL Server so those in the role must have experience of that tool and coding in T-SQL. Many people can write SQL code but fewer have the experience to engineer data solutions. We’re looking for developers who can build solutions which extract data from source and transform it into objects which the business can use to generate value.

This role is primarily technically focused working on data warehousing, ETL and migration projects plus database objects for self-service data consumers. Most of the interactions will be with fellow technical colleagues – developers, testers and DBAs and data architects - and allied professionals such as business analysts and project managers.

Core Responsibilities

Working with the Product Owner and Data Architects to understand change requests

Developing the changes required in your tickets in a current code version on your own local database instance

Creating SQL Server database objects such as Tables, Views, Stored Procedures and Functions

Creating SQL Server Integration Services packages

Unit testing your changes and liaising with the test team who will write repeatable automated tests

Liaising with the Integration Lead to merge your changes into an Integration Build for Testing

Peer reviewing other Developers code

Attending Agile planning, retrospective and stand-up meetings

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification/Certification

Educated to degree level or above in an IT related subject with significant a data element

Any MS SQL Server certification is a benefit but not essential so long as you can demonstrate your skills

GCSE/GCE qualifications in both maths and English are essential

Experience Requirements

3 years of experience of database development specifically for ETL / Data Warehousing /MI projects

3 years of experience with Microsoft SQL Server. Preferably 2016 and above

Experience of Azure DevOps / Visual Studio TFS or proxies such as JIRA and GIT

Previous experience working with an Agile project team is desirable

Previous experience working collaboratively with non-technical business users would be a benefit but is not essential

Knowledge Requirements

Advanced T-SQL is essential. By which we mean the ability to use a range of T-SQL objects and design patterns to solve complicated data problems

Proficiency in SSIS development is essential

Knowledge of SSRS and / or PowerBI would be desirable but is not essential

Knowledge of SQL Server temporal tables would be a benefit but not essential

Knowledge of Kimball Dimensional Modelling / Star Schema would be a benefit but not essential

Apply
Test Analyst - Manual
19/05/21
Experience
5 - 7 years previous experience in a Testing role is essential
Qualifications
Graduate degree / 3 Year Diploma is essential.

The successful candidate will need to play a key part in the delivery of agreed department strategies and approved work schedule conducting and evidencing robust testing delivery in line with planned test cycles and agreed delivery timelines.

Responsibilities

Support and contribute to the documentation and maintenance of the test strategy and approach documentation and governance for each approved project and assigned test phase.

Develop and maintain a good working knowledge to support each system / project and testing phase.

Support and contribute along with Test Lead to the documentation and maintenance of the Test Plan and Test Completion Report ( TCR) for each approved project and assigned test phase.

Create and maintain detailed test scenarios, test cases and test scripts which are fit for purpose for each project and test phase in line with the agreed testing strategy and approach. This will include all levels of testing – such as Functional / Regression / User Acceptance / Systems integration together with any other testing assigned.

Ensure all test scenarios, test cases and test scripts are peer reviewed undergo a quality review for completeness and accuracy and are signed off by designated SME’s within the appropriate business areas.

Create and maintain a Requirement Traceability Matrix ( RTM) for all projects to track business and functional requirements back to the test scripts.

Ensure project deliverables are met and delivered on time for each project and test phase. Escalate any slippage to the Test Lead, Assistant Manager and Test Manager where appropriate.

Ensure all test results are accurately recorded with the required documentation during all phases of test execution.

Contribute and support the preparation and documentation of the test summary report (TCR) at the end of each test phase.

Attend department, project and business meetings to provide updates and feedback on each test phase.

Effective communication and co-ordination between OSB and OSBI teams and support for status consolidation, progress tracking and reporting to Test Lead.

Adherence to defined quality standards for each project/process set as part of Test Policy, Test Procedure, Operating model and quality Framework.

Prepare reporting and status updates on all assigned projects.

Flexible approach to work schedule to meet testing cycles which may involve working outside of core working hours / days and potential travel (travel to UK site and third parties).

Undertake ad-hoc duties as outlined by Line Manager.

Maintain the company’s compliance standards and own compliance training

Qualifications/Certifications

Graduate degree / 3 Year Diploma is essential.

ISTQB Foundation Level Certificate in Software Testing

Experience Details

5 - 7 years previous experience in a Testing role is essential

3 years Experience in ALM Experience is Mandatory

ISTQB Foundation level certification is Mandatory

Working experience or knowledge on SQL is Mandatory

1 year previous experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge Requirements

Thorough knowledge of the software development cycle and the defect resolution process is essential

Thorough understanding of structured test methods and processes covering manual and automated testing is essential

Thorough knowledge of testing phases ( Smoke Testing / System test / System Integration Testing/ Regression testing / UAT ) is desirable

Apply
Test Analyst - Automation
19/05/21
Experience
5 -7 years previous experience in a Test Analyst role using QTP /UTF automation is essential
Qualifications
GCSE or O’Level in both Maths and English is essential

The role holder will have an excellent knowledge of the SDLC and a strong determination to resolve defects and deliver quality user friendly systems to support the business needs in line with the teams overall strategies and timelines.

The role holder will have excellent communication skills together with the ability to dealing with all areas of the business and IT. 

Responsibilities

Contribute to the preparation and sign off process for the test strategy and approach for each project and test phase.

Comply with the approved strategies and approach for each project and test phase in line with the operational framework/policies.

Support with the management of the testing tasks for each project and test phase.

Work closely with OSBI TL, UK senior test analysts and test analyst to ensure timely delivery of all projects.

Responsible for development / review of automation test scripts

Responsible for the analysis and definition of the automation framework / proposing new framework through feasibility study – working closely with UK team

Responsible for creating test cases / test data matching the requirements. Performing dry run of the completed scripts when required.

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts (Manual and Automation)

Excellent verbal and written communication skills

Create and maintain test scenarios, test cases to support the automation test scripts for each project and test phase in line with the agreed testing strategy and approach. Define, prepare and create the required test data to support the testing.

Ensure project deliverables are met and delivered on time for the test phase. Escalate any slippage to this where appropriate.

Escalate issues, defects and observations in a timely manor where the business or functional requirements or process changes do not meet the aims and goals of the business area.

Attend project, team and business meetings to update on progress and status of work schedule.

Prepare reporting and status updates on projects assigned. Together with required test metrics and MI for both test preparation and test execution phases.

Mentor, train and support test team across all aspects of the test phase for any given project.

Communicate project changes with training team throughout the test phase to ensure effective training can be delivered (train the trainer).

Flexible approach to meet requirements of each testing phase – this may involve working outside of core working hours / days and potential travel (travel to UK site and third parties) as and when required.

Carry out required quality checking of the team’s compliance with quality standards.

Undertake ad-hoc duties as outlined by Line Manager.

Qualification

GCSE or O’Level in both Maths and English is essential

ISTQB / ISEB Foundation Certificate in Software Testing (or demonstration of the equivalent level of knowledge gained through experience) is desirable

Experience Details

5 -7 years previous experience in a Test Analyst role using QTP /UTF automation is essential

24m previous experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage (Phoebus and DPR) and Savings (Bastion) products and systems is desirable.

Automation anywhere experience is desirable.

Knowledge Requirements

Thorough knowledge of the software development cycle and the defect resolution process is essential

Thorough knowledge of Testing and automation frameworks is essential

Thorough understanding of structured test methods and processes covering manual and automated testing is essential

Apply
Senior Data Tester
19/05/21
Experience
5 years of experience of testing with hands-on experience in data projects such as data warehousing, ETL and data migrations
Qualifications
GCSE/GCE qualifications in both maths and English or equivalents are essential

This role is primarily technically focused and requires development skills to perform testing work. You will need good enough coding skills to be able to interrogate a database and trace the logic back through layers of objects. Candidates need to have a background in testing within data projects, e.g. Data Warehousing, ETL, Migrations.

Most of the interactions will be with fellow technical colleagues such as developers, testers and DBAs and data architects as well as allied professionals such as business analysts and project managers.

Core Responsibilities

Defining the Test Plan and Test Cases with Developers and Data Architects during the design phase

Writing T-SQL Tests to support development activity

Working closely with the technical leads to co-ordinate testing for planned releases

Contributing to the Test Completion Report for each release

Liaising with the Data Quality team when a defect cannot be resolved by the project team

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualifications/Certifications

Educated to degree level in an IT related subject with significant a data element

ISTQB Certified Tester is desirable but not essential

Any MS SQL Server certification is a benefit but not essential

GCSE/GCE qualifications in both maths and English or equivalents are essential

Experience Details

5 years of experience of testing with hands-on experience in data projects such as data warehousing, ETL and data migrations. Application testing is not applicable to this role it is purely backend data testing

Previous experience working with an Agile project team is desirable

Knowledge Requirements

The ability to understand a database schema so that you know how to query it.

Knowledge of core Database concepts such as tables, views, procedures, joins, keys.

Apply
Senior Financial Analyst
19/05/21
Experience
24-36 Months experience is essential
Qualifications
Post graduate degree in Finance / Commerce is desirable.

Responsibilities

Responds to all enquiries, whether received by telephone, in writing or made in person efficiently and in accordance with the bank standards of service

Shares the responsibility with other team members in balancing end day reconciliation, operations and Accounts payable process.

Responds promptly and efficiently to queries from branches, agents and other departments relating to finance related matters

Responsible for BAU and month end closures activities

Responsible for Invoices processing, quality checking, performing weekly supplier payments and supplier reconciliations and also handling operation process like Exceptions transactions, Journal postings, day end reconciliation etc.

Handling Suppliers call and queries.

Deal with audit queries (Both internal & external).

Preparation of policies, procedures and flowcharts and keeping the documents up to date.

Handling additional Finance projects as assigned by supervisors and Managers.

Ensures the timely communication of information to colleagues and line management.

Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.

Skills Requirements

Reliability and integrity

Smart appearance with a confident, mature attitude

A concern for quality, accuracy and attention to detail

The ability to co-operate and work effectively as part of a team

The ability to work effectively under pressure

Good administration skills

Highly organized with the ability to prioritize and manage own workload

Excellent communication skills and a good telephone manner

A common sense approach with the capacity to use initiative within guidelines

Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems

Qualification

Post graduate degree in Finance / Commerce is desirable.

Experience Details

24-36 Months experience is essential

Knowledge Requirements

Sound accounting knowledge / experience is essential.

Apply
Senior Financial Analyst – Regulatory Reporting
19/05/21
Experience
24 Months experience is essential
Qualifications
Graduate degree in Finance / Commerce with MBA (Finance) is desirable.

Responsibilities

Responsible for Bank reconciliation and reporting age wise analysis.

Reporting on money market deals

Hands on Treasury reporting & Regulatory Reporting

To assist & to perform in preparation of regulatory returns for the Bank as well as for subsidiaries

To perform roll-forward of regulatory returns within timeline.

To respond promptly and efficiently to queries/ad-hoc request from head office, subsidiaries and other departments relating to finance related matters.

Deal with audit queries (Both internal & external).

Preparation of policies, procedures and flowcharts.

Ensures the timely communication of information to colleagues and line management.

Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above.

Skills Requirements

Reliability and integrity

Smart appearance with a confident, mature attitude

A concern for quality, accuracy and attention to detail

The ability to co-operate and work effectively as part of a team

The ability to work effectively under pressure

Good administration skills

Highly organized with the ability to prioritize and manage own workload

Excellent communication skills and a good telephone manner

A common sense approach with the capacity to use initiative within guidelines

Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems

Qualification

Graduate degree in Finance / Commerce with MBA (Finance) is desirable.

Experience Details

24 Months experience is essential

Knowledge Requirements

Sound accounting knowledge / experience are essential.

Apply
Senior Analyst - MI reporting (Finance)
19/05/21
Experience
12 months previous experience of working within a reporting function and / or working with financial models is essential. Relevant academic studies will also be considered
Qualifications
Graduate degree in Finance / Commerce is desirable.

To fulfil the role of technical expert on all matters relating to industry specific mortgage mathematics and external and internal client reporting obligations.

Responsibilities

Provide analytical support to the core finance function through the development and maintenance of the financial models required to support Financial Reporting across various areas of the business, including but not limited to; monthly principal & interest reporting, third party board packs, UK Finance & FLA regulatory reporting and Forbearance & Impairment reporting.

Support in technical Financial Analytics, mortgage asset performance reporting issues, actively building competence on these functions within the team, designing and developing the quality of reports to Board/Client level as required, including but not limited to; Balance sheet performance reporting and analytics, mortgage product analysis and performance trend reporting.

Proactively support the management of all Financial Analytical and Client Reporting processes, including but not limited to; data gathering, system change, validation, analytical presentation and reporting.

Protect the financial risk of the business in the reporting of external RMBS & STS performance to external non-regulatory bodies, investors and rating agencies in business originated mortgage assets. Acting as the servicer for all securitised deals across the group, liaising with cash managers to ensure timely and accurate delivery of monthly and quarterly investor reporting and ESMA & BoE loan level data tapes.

To ensure that you comply with policies and procedures, and all communications with customers take into account up to date legislative and regulatory responsibilities.

Establish and maintain a controlled and auditable framework, ensuring a robust analytical environment is in place and is consistently applied across the business.

Take a SME supporting role in the wider Finance team, upholding good communication with your line manager and the wider function.

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Skills Requirements

Excellent numerical skills are essential.

Intermediate IT skills in respect of Microsoft Excel & Word are essential.

Some skills / exposure to Microsoft VBA are essential.

Good analytical skills and the ability to problem solve is desirable.

Ability to interact with people at all levels in an organisation is essential.

Good verbal and written communication skills are essential.

Excellent organisational skills, attention to detail and presentational skills are essential.

Ability to prioritise and work to strict monthly deadlines is essential.

Ability to work both within a team and on own initiative is essential.

Qualification

Graduate degree in Finance / Commerce is desirable.

Degree (preferably in a numerical / financial discipline) and / or part qualified accounting qualification (i.e. ACA, ACCA, CIMA or equivalent) is essential OR alternatively at least 2 years working in a technical role in the financial services industry is essential.

Certification in advanced Microsoft excel and Visual basics is desirable.

Experience Details

12 months previous experience of working within a reporting function and / or working with financial models is essential. Relevant academic studies will also be considered

6 months previous experience of working and analysing data is essential

Experience of working within the financial services industry or a finance function is essential

Apply
Team Leader - MI reporting (Finance)
19/05/21
Experience
36-48 months previous experience of working within a reporting function and / or working with financial models is essential. Relevant academic studies will also be considered
Qualifications
Master degree in Finance / Commerce is desirable.

To fulfil the role of technical expert on all matters relating to industry specific mortgage mathematics and external and internal client reporting obligations.

Responsibilities

Provide analytical support to the core finance function through the development and maintenance of the financial models required to support Financial Reporting across various areas of the business, including but not limited to; monthly principal & interest reporting, third party board packs, UK Finance & FLA regulatory reporting and Forbearance & Impairment reporting.

Support in technical Financial Analytics, mortgage asset performance reporting issues, actively building competence on these functions within the team, designing and developing the quality of reports to Board/Client level as required, including but not limited to; Balance sheet performance reporting and analytics, mortgage product analysis and performance trend reporting.

Proactively support the management of all Financial Analytical and Client Reporting processes, including but not limited to; data gathering, system change, validation, analytical presentation and reporting.

Protect the financial risk of the business in the reporting of external RMBS & STS performance to external non-regulatory bodies, investors and rating agencies in business originated mortgage assets. Acting as the servicer for all securitised deals across the group, liaising with cash managers to ensure timely and accurate delivery of monthly and quarterly investor reporting and ESMA & BoE loan level data tapes.

To ensure that you comply with policies and procedures, and all communications with customers take into account up to date legislative and regulatory responsibilities.

Establish and maintain a controlled and auditable framework, ensuring a robust analytical environment is in place and is consistently applied across the business.

Take a SME supporting role in the wider Finance team, upholding good communication with your line manager and the wider function.

Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Skills Requirements

Excellent numerical skills are essential.

Intermediate IT skills in respect of Microsoft Excel & Word are essential.

Some skills / exposure to Microsoft VBA are essential.

Good analytical skills and the ability to problem solve is desirable.

Ability to interact with people at all levels in an organisation is essential.

Good verbal and written communication skills are essential.

Excellent organisational skills, attention to detail and presentational skills are essential.

Ability to prioritise and work to strict monthly deadlines is essential.

Ability to work both within a team and on own initiative is essential.

Qualification

Master degree in Finance / Commerce is desirable.

Degree (preferably in a numerical / financial discipline) and / or part qualified accounting qualification (i.e. ACA, ACCA, CIMA or equivalent) is essential OR alternatively at least 4 years working in a technical role in the financial services industry is essential.

Certification in advanced Microsoft excel and Visual basics is mandatory.

Experience Details

Sound knowledge of accounting and financial terminology is essential

Basic knowledge of mortgage economics is essential

Basic understanding of mortgage cash flows and cash flow calculations is desirable

Basic knowledge of excel functions and how to apply these functions is essential

Apply
No Jobs.
Talent Acquisition Partner
19/05/21
Experience
06 - 12 Months experience in end to end recruitment is essential
Qualifications
Post graduate degree in Human Resource is essential.

Responsibilities

Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.

Develop and maintain relationship with employment agencies, portals and other recruitment sources.

Checking applicant references, making job offers and initiating needed paperwork.

Prepare and post jobs to appropriate job Portals/newspapers/colleges etc

Source and attract candidates by using databases, social media etc

Screen candidates resumes and job applications

Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule

Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Monitor and apply HR recruiting best practices

Provide analytical and well documented reports to the rest of the team

Act as a point of contact and build influential candidate relationships during the selection process

Excellent Exposure on Targeted Recruiting

Minimal Dependency on Job Boards and consultants

Recruitment within the budget

Maintain and update all the Trackers related to recruitment

Any other tasks assigned by LM or above from time to time.

As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification Details

Post graduate degree in Human Resource is essential.

Experience Details

06 - 12 Months experience in end to end recruitment is essential

Experience in corporate, especially BPO is preferable

Knowledge Requirements

End to End of Recruitment process is essential.

Apply
HR Business Partner (TBD), Grade 6
19/05/21
Experience
10-11 years of experience in HR of which at least 2 years in HR Business partner role resolving complex employee relations issues
Qualifications
Graduate in management discipline or related is must

Supervisory Responsibilities: This position has two ER advisors reporting and also serve as a coach and mentor for other positions in the department.

Responsibilities

Work with the ER advisors to effectively deliver HR programs across OSBI which includes the below but not limited to:

Responsible for HR Induction for new hires

Collaborate with business stakeholders to enhance employee experience

Conducts weekly meetings with respective business unit/s

Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations

Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)

Manage year end performance cycle and appraisals along with the team

Execute R&R for respective business unit/s

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Provides HR policy guidance and interpretation

Provides guidance and input on business unit restructures, workforce planning and succession planning

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Partners with the legal department as needed/required.

Identifies training needs for business units and individual executive coaching needs.

Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met

Conduct Focus Group Discussions, gather feedback, take appropriate actions to close the loop with employees

Qualification Details

Graduate in management discipline or related is must

Post graduate degree in Human Resource or equivalent is preferred but not mandatory

Experience Details

10-11 years of experience in HR of which at least 2 years in HR Business partner role resolving complex employee relations issues

Knowledge of HR Operations and HR Systems

Exposure to Compensation and Benefits

Knowledge requirements

Team management

Excellent verbal and written communication skills

Excellent interpersonal and stakeholder management skills

Excellent organizational skills and attention to detail

Strong focus on Execution

Strong analytical and problem-solving skills.

Excellent time management skills with a proven ability to meet deadlines

Apply
HR Operations Specialist
19/05/21
Experience
7-8 years of experience in HR Operations role in a small-medium organization handling a min. of 2 team members
Qualifications
Any Graduate

Core Responsibilities

Responsible for gamut of Employee life cycle activities as listed below but not limited to

Onboarding and orientation: Responsible for joining formalities for new hires

Personnel files management: Maintain and keep the employee files up-to-date. Develop strategy to manage active/inactive files etc.

Leave and attendance management: Govern leave and attendance of both employee and contractors as per company policy. Responsible for leave reconciliation and liaise with finance for actuarial evaluation

Contractor/ External consultant management

Administration of monthly probation, appraisals, new-role confirmations

Letters: Responsible for administration of HR letter

BGV & ex-employment verifications

SOPs: Periodically evaluate the current practices, suggest areas of improvement and update standard operating procedures

HR Policies: Assists management with HR policies and benchmark where required and execute the same

HRIS: Take full ownership to maintain the HR database on HRIS, keep it current and leverage its functionalities to provide better services, and automate cyclical tasks and bring about effectiveness in HR processes

Automation: Identify areas for automating tasks and work closely with the assigned spoc

Vendor management: manage vendor agreement, evaluate performance of the vendors. Ensure best in class service for OSBI

Compliance: Work with payroll to ensure statutory compliances

Qualification Details

Any Graduate 

Experience Details

7-8 years of experience in HR Operations role in a small-medium organization handling a min. of 2 team members

Prior experience working on Adrenalin HRMS is a must

Hands on experience in vendor management

Exposure to ISMS and ISO certifications

Experience of corporate is preferable

Exposure to Compensation and Benefits is a strong plus

Knowledge/Skill Requirements

Excellent communication and presentation skills, Eye for detail, Problem solving, critical thinking, and self-initiative, Analytical, Organizational and coordination, Excellent Interpersonal skills, Expert level in MS office, especially, MS- Excel

Human Resource Management

Human Resource Information Systems

Business Management

Employment laws

 

Apply
L&D Specialist – Learning & Development
19/05/21
Experience
At least 1-2 years of building training content for skills, behavioural and management courses for mid-managerial level employees.
Qualifications
Graduate in any discipline is a must.

The ‘L&D Specialist’ would work closely with the content developing team in the UK and assist in creating and will assist with learning communication relevant to the business.

If need be, for training purpose, the L&D Specialist would undertake travel to UK.

Responsibilities

Align to the organization strategy to build and deliver a strong suite of skills and behavioural courses.

Manage/support L&D engagements end to end that are required during an employee life cycle up to mid-managerial level.

Create touch points with stakeholders, conduct TNAs, identify skill gaps, establish training needs by evaluating strengths and weaknesses and deliver reasonable justification for training being designed.

Ideate learning interventions and translate requirements into trainings that will groom employees to help manage their career aspirations.

Research and apply behavioural theories/subject knowledge, to design and develop courses, classroom handouts, instructional materials, aids and manuals.

Direct structured learning experiences and monitor their quality results. Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour.

Deliver training courses using different training methods – virtual, consulting, one-to-one, discussions, side-by-side, on the job support or any other methods etc., as is the demand of the program module.

Periodically evaluate ongoing programs to ensure that they reflect any changes. Create\review training materials and suggest changes/modifications as required and ensure content is up-to-date with relevant subject level changes.

Review/redesign/customize existing modules as required keeping it aligned to the changing needs of the business or audience.

Good researching, writing and editing skills. Engage in critical writing by comprehending researched information.

Creative and eye for quality and perfection. Methodical, fact-checker, consistent eye for details.

To ensure that the content complies with in-house branding guidelines.

Effective at communication and articulation.

Enthusiastic, quick learner and reliable team player.

Strong professional ethics.

Thorough with MS Word, Excel and PowerPoint.

Maintain the company’s compliance standards and own compliance training.

Work within a team environment where high standards of team-work and professional etiquette are a must.

Undertake any other duties commensurate with your job and title as assigned by your LM or above.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification Details

Graduate in any discipline is a must.

Bachelor’s degree in Education, Journalism, Communications. Psychology or a related field is preferred.

Certified L&D professional and Train the Trainer certification will be preferred.

Certification in content writing and design will be preferred.

Certification on Instructional System Design is preferred.

A professional training qualification is desirable.

Experience Details

At least 36 months of overall experience delivering behavioural/soft skills and management courses within the training vertical of an organization of repute.

At least 1-2 years of building training content for skills, behavioural and management courses for mid-managerial level employees.

Familiarity with traditional and modern training methods, tools and techniques.

Proven experience in designing multiple training events in a corporate setting.

Proven ability to present complex information to a variety of audiences.

Knowledge requirements

Good knowledge of instructional design theory and other learning principles; any related Certifications are a preference (DISC, ID etc.).

Proficient in MS Word, Excel and PowerPoint.

Good verbal and written communication skills.

Strong organizational and communication skills and attention to details.

Organised with good planning skills, attention to detail and results focused.

Business focused with analytical skills necessary to assess the impact of different training delivery methods.

Ability to work on multiple projects and tasks and produce good quality work.

Apply